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Reviews of Auberge Manoir Ville Marie

2.5 out of 5
Auberge Manoir Ville Marie
3130 Rue Sainte-catherine E, Montreal, QC

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 1006 reviews" "
Rating 8 - Good. 349 out of 1006 reviews" "
Rating 6 - Okay. 181 out of 1006 reviews" "
Rating 4 - Poor. 98 out of 1006 reviews" "
Rating 2 - Terrible. 82 out of 1006 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Xu

Disliked: Cleanliness
The description of this place said there is breakfast but there is nothing but water and few instant coffee K cup you have to buy it from the vending machine Towel service needs to improved
Stayed 4 nights in May 2024
Response from JF on May 22, 2024
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps. Unfortunately, you did not realize that the continental breakfast was in the basement, where there is a lot of breakfast to be had. Sorry that you missed it."

4/10 Poor

Thang

Stayed 1 night in May 2024
Response from JF on May 21, 2024
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps.We are working hard to resolve any issues and hope that on your next stay, we can provide you with an even better experience."

2/10 Terrible

Hirva

Travelled with family
Disliked: Cleanliness, staff & service
No ventilation. Pathetic service. No cooling or heating. Bees in room. Not at all helpful
Stayed 2 nights in May 2024
Response from JF on May 21, 2024
"Thank you for taking the time to write. We are deeply sorry for providing you with such a bad experience. You deserve better and we will have management investigate the case. We are working hard to address all issues and we hope that, if you ever give us another chance, we could provide you with the stay you deserve. "

2/10 Terrible

Sharad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff on Reception was good. However, hotel is very dirty. Everywhere hair on bed on bathtub and not cleaned property. Facility doesn’t look good. No A/C. I don’t recommend it.
Stayed 1 night in May 2024
Response from JF on May 21, 2024
"Thank you for taking the time to write. We are happy to see that your experience has been relatively pleasant and will look to improve on our shortcomings.We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

2/10 Terrible

Simone

Travelled with partner
Disliked: Amenities
If you are not a Quebec resident with a Quebec license plate, do not stay here. Our car along with another individual with an Ontario license plate were broken into and items were stolen. The windows were shattered and our car was rummaged through. What is even worst is residents in the area saw how distraught we were and informed us that this is a COMMON occurrence to only cars without a Quebec license plate. Our cars contained shattered glass fragments and there was no assistance from the hotel offered to help us clean inside our car or even offer a garbage bin to remove all the glass fragments. Kind residents in the area offered supplies to help clean the mess and they were disappointed that the hotel did not mention this to their guests that when you check out, your car will be broken into. We had a long drive back to Ontario with a shattered window on the highway. Very disappointed in the lack of honesty in disclosing this critical information. We would never return to this hotel again. It is unsafe and I would highly recommend not taking the public transit system that is a 15 to 20 min walk from the hotel as there is the risk you could be robbed or harmed given that our car was broken into. If you are visiting Quebec, and want to stay at this hotel and you have a non Quebec license plate, DO NOT stay here. If you prioritize your safety, do NOT stay here. We messaged the manager and requested a full refund of our stay & will probably ask them to pay the damage expense
Stayed 1 night in May 2024

10/10 Excellent

Corene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from JF on May 21, 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

6/10 Okay

venny

Travelled with family
Disliked: Property conditions & facilities
Very very out dated property
Stayed 2 nights in May 2024
Response from JF on May 21, 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

2/10 Terrible

Vaughn

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was shoe box !! No AC in room . I was able open one window. Which wasn't easy. Shower was poor!! One good thing was able to get youtu.be on TV!! Breakfast was pretty good. Oh almost forgot the elevator didn't work in the morning. And front desk working hours are 11:00 am to 11:00 pm so checking out Pain the Ass!!
Stayed 1 night in May 2024
Response from JF on May 22, 2024
"Thank you for taking the time to write. We are deeply sorry for providing you with such a bad experience. You deserve better and we will have management investigate the case. We are working hard to address all issues and we hope that, if you ever give us another chance, we could provide you with the stay you deserve. "

2/10 Terrible

Abhishek

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good.
Stayed 1 night in May 2024
Response from JF on May 21, 2024
"Thank you for taking the time to write. We are happy to see that your experience has been relatively pleasant and will look to improve on our shortcomings.We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Amanda

My room was small, but as I was traveling alone, it was perfect for me. Great value for the price. Property was quiet and clean and the continental breakfast in the morning was a nice touch. Would stay again.
Stayed 1 night in May 2024
Response from JF on May 21, 2024
We appreciate your kind words and hope to have you with us again very soon!

2/10 Terrible

Laurene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not friendly.
Stayed 1 night in May 2024
Response from JF on May 21, 2024
"Merci d'avoir pris le temps d'écrire. Nous sommes heureux de voir que votre expérience a été relativement agréable et chercherons à améliorer nos lacunes.Nous travaillons dur pour résoudre tous les problèmes et nous espérons que lors de votre prochain séjour, nous pourrons vous offrir une expérience encore meilleure."

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JF on May 21, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Dany

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from JF on May 15, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service
Over all Hotel was good. The neighborhood is very old & crowded area. Driving around is hard.
Stayed 4 nights in May 2024
Response from JF on May 15, 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Shrishma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My recent stay at this hotel was delightful. The location was perfect for exploring the city's attractions, and the accommodations were clean, and beautifully decorated. The staff (especially Mohammed) were incredibly friendly and attentive, providing excellent service throughout my stay. Overall, I highly recommend Auberge Manoir Ville Marie for a memorable stay in Montreal.
Stayed 2 nights in May 2024
Response from JF on May 7, 2024
We appreciate your kind words and hope to have you with us again very soon!

10/10 Excellent

Zhenyu

Liked: Cleanliness, amenities
Everything good
Stayed 3 nights in Apr 2024
Response from JF on May 7, 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Bhoopalakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JF on May 1, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Caroline

Liked: Staff & service
L’hébergement est ok mais le quartier est moyen. Je n’irai pas me promener le soir
Stayed 1 night in Apr 2024
Response from JF on Apr 30, 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean easy to get to property with great service and free parking! We walked everywhere or road bikes which are available right near the hotel For the cost, this is definitely a great option!
Stayed 1 night in Apr 2024
Response from JF on Apr 25, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Caroline

Liked: Staff & service
Not a nice neighborhood
Stayed 1 night in Apr 2024
Response from JF on Apr 25, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

6/10 Okay

Mark

Good
Stayed 2 nights in Apr 2024
Response from JF on Apr 25, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old building with high ceillings that makes it unique and the rooms are big and clean. The staff was also nice to us. It is about 5min drive away from the city center but it's recommended to take the bus or a bike ans not drive there cause parking is rare and expensive. Overall nice place.
Stayed 3 nights in Apr 2024
Response from JF on Apr 23, 2024
We appreciate your kind words and hope to have you with us again very soon!

10/10 Excellent

Supriya

Stayed 1 night in Apr 2024
Response from JF on May 15, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2024
Response from JF on May 15, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

2/10 Terrible

HARSH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience
Stayed 1 night in Apr 2024
Response from JF on Apr 24, 2024
"We deeply regret you had such a negative experience and couldn't provide you with the stay you deserve. It's important for us to know these types of things so we can act upon them and improve our guest experience."

8/10 Good

Zhassulan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the hotel should improve beds and pillows. It wasn’t comfortable to sleep.
Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Siddhesh

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Azim

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything , especially the receptionist, they are very polite
Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Parampreet

Stayed 1 night in Apr 2024
Response from JF on May 7, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Kristin, Cranston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but quaint. Clean. Comfy beds. Fridge in the room. TV for when we wanted to relax in the room. Good rate. Friendly staff. No complaints. Would stay here again.
Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Chanpreet

Travelled with partner
It was good peaceful and convenient hotel location to stay for a night or 2.
Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
We appreciate your kind words and hope to have you with us again very soon!

6/10 Okay

Nelly Crystel

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Caleigh

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well-managed, clean, and friendly. Checking in was a breeze and it was a comfortable stay. The first-floor rooms were quite loud though, so I would recommend staying on the second floor.
Stayed 2 nights in Apr 2024
Response from JF on Apr 9, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JF on Apr 10, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JF on Apr 9, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Alain

Stayed 1 night in Apr 2024
Response from JF on Apr 23, 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old style building with character
Stayed 1 night in Apr 2024
Response from JF on Apr 2, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

SAMAR

Stayed 1 night in Mar 2024
Response from JF on Apr 23, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

10/10 Excellent

Anousha

Liked: Cleanliness, staff & service
The cleaning staff was very warm and caring, the receptionist too always listen to our query. A big thanks to all staffs....
Stayed 4 nights in Mar 2024
Response from JF on Mar 26, 2024
We appreciate your kind words and hope to have you with us again very soon!

8/10 Good

Tuan M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly service
Stayed 1 night in Mar 2024
Response from JF on Mar 26, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

4/10 Poor

Hamidreza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JF on Mar 19, 2024
"Thank you for taking the time to leave us a review.It is important for us to know what our customers think of us in order to improve the customer experience. We are taking notes and will seek to fill in our gaps.We are working hard to resolve any issues and hope that on your next stay, we can provide you with an even better experience."

10/10 Excellent

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for something fancy, you’re going to be disappointed. But this place is an excellent no-frills place with cheap rooms that are clean with comfy beds and everything you need. Definitely would recommend
Stayed 1 night in Mar 2024
Response from JF on Mar 19, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

6/10 Okay

Bryson

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Wasn’t bad staff was nice, every room is different so not really the same as the pictures.
Stayed 2 nights in Mar 2024
Response from JF on Mar 19, 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

6/10 Okay

Homa

Business traveller
Liked: Cleanliness, amenities
The room does not have an electric kettle, Microwave,and coffee maker.
Stayed 2 nights in Mar 2024
Response from JF on Mar 19, 2024
"Thank you for leaving us a fair review. We want to make sure our clients have the best experience possible.It's always important for us to know what we are doing well and what we are not doing so well. We are working hard to address all issues and we hope by your next stay we can provide you with an even better experience. "

10/10 Excellent

Maitri

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from JF on Mar 19, 2024
"Vous êtes si gentil ! Toute l'équipe de l'Auberge Manoir Ville Marie vous remercie de votre séjour parmi nous.Nous espérons vous accueillir denouveau!"

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Room was clean.
Stayed 1 night in Mar 2024
Response from JF on Mar 13, 2024
"You are so kind! The entire team at Auberge Manoir Ville Marie thanks you for your stay with us.We hope to welcome you again!"

8/10 Good

Aishwarya

Liked: Staff & service, property conditions & facilities
The neighbourhood felt a little unsafe. The stay was short and good. I didn't know French so the guy at the reception did his best to communicate in English, I am grateful for that. Breakfast was included, the variety and amount was great!
Stayed 2 nights in Mar 2024
Response from JF on Mar 13, 2024
We appreciate your kind words and hope to have you with us again very soon!