Superior Room, 1 Queen Bed with Sofa bed
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Reviews of City Express Plus by Marriott Monterrey Galerias

3 out of 5
City Express Plus by Marriott Monterrey Galerias
Av. San Jerónimo 311, San Jerónimo, Monterrey, NL

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 867 reviews" "
Rating 8 - Good. 250 out of 867 reviews" "
Rating 6 - Okay. 84 out of 867 reviews" "
Rating 4 - Poor. 39 out of 867 reviews" "
Rating 2 - Terrible. 71 out of 867 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Travelled with family
I feel so dissatisfied the front desk people never told us about the free transportation also the breakfast was not good keep running out of everything the coffee machine always went out of coffee the table not clean
Stayed 4 nights in Apr 2024

6/10 Okay

Brett

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Water pressure is terrible
Stayed 2 nights in Apr 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service
El servicio de desayuno está limitado, a fruta, cereal, jamón, queso, pan de barra, café y jugo
Stayed 1 night in Mar 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Feb 2024

6/10 Okay

Sonia

Stayed 3 nights in Feb 2024

10/10 Excellent

Aylin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quick overnight roadtrip, but everything was great! The staff was very helpful when needed. Will definitely be going back soon.
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel.
Very nice hotel. Convenient access for driving, with good food and shopping options only a short walk.
Stayed 3 nights in Feb 2024

2/10 Terrible

Jasmine

Stayed 2 nights in Feb 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and peaceful
Stayed 3 nights in Jan 2024

4/10 Poor

Jose Miguel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Queja por mal servicio en recepción
Pésimo servicio en Recepción, Personal mal entrenado … había un camión reparando anuncio exterior de hotel e impedía entrada estacionamiento por más de 1 hora , se avisó a recepción, no están enterados ni hicieron nada , en pocas plabras dieron a entender ese no es mi problema .. además en la regadera huele a drenaje
Stayed 3 nights in Dec 2023
Response from Oscar Diaz Gerente Operativo on Dec 26, 2023
Estimado Sr. Miguel. Lamentamos los inconvenientes que tuvo con nosotros, es por ello que le pido una DISCULPA, como lo menciona contamos con persona que esta en capacitación. Trabajaremos en nuestras áreas de oportunidad para mejorar y nuevamnete le solicitó una disculpa por todos lo temas ocasionados qur tuvo.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities
The parking lot underground is a big issue. It is very narrow and it goes down/up as spiral. My truck got a scratched on the passenger side due to being very narrow and not enough light.
Stayed 2 nights in Dec 2023
Response from Oscar Diaz Gerente Operativo on Dec 14, 2023
Estimado Cesar. Lamentamos el inconveniente que tuvo con nosotros, de antemano le solicitamos una DISCULPA.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Nov 2023
Response from Oscar Diaz Gerente Operativo on Dec 15, 2023
Estimado Sr. Alejandro. Agradecemos que se haya hospedado con nosotros y que durante si estancia haya sido placentera. Esperando vuelva pronto.

6/10 Okay

PARIS

Liked: Property conditions & facilities, room comfort
Excellent stay
It was great, the room was clean, ir is a good hotel, has the proper accomodations for a sleep over
Stayed 1 night in Nov 2023
Response from Oscar Diaz Gerente Operativo on Dec 15, 2023
Mr. Del AngelWe appreciate that he stayed with us. Hoping to come back soon.

8/10 Good

Luis, Victorville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel limpio con una buena opcion de desayuno continental.
Stayed 2 nights in Sep 2023

6/10 Okay

Denis

Travelled with partner
The breakfast can be improved and missing towels for 2 persons only they put 1. Other think is a mini refrigerator in the room for some drinks
Stayed 4 nights in Sep 2023

4/10 Poor

Paola

Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel used to be very clean, nicer.
Stayed 1 night in Sep 2023

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
El cuarto sucio y bastante pequeño . Solo una toalla para el baño
Stayed 1 night in Aug 2023

2/10 Terrible

yajaira

Stayed 2 nights in Jul 2023

4/10 Poor

Norma A

Travelled with family
Disliked: Cleanliness
Rooms not taking care of, old, showers not clean
Stayed 2 nights in Jun 2023
Response from Dear Norma A. on Jul 6, 2023
An apology, we will continue working on improving your observations.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay
Stayed 2 nights in May 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2023

10/10 Excellent

Saul

Stayed 1 night in Apr 2023

6/10 Okay

Vicente

Stayed 1 night in Apr 2023

8/10 Good

Manjunath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Rogiero.

Liked: Property conditions & facilities
Disliked: Staff & service
I did not like that my paid for and reserved double room was not ready at 3 pm and had to settle for a single bed. Also, the restaurant ran out of coffee and told us that it was due to the providers. They did not want to replace peanut butter either.
Stayed 2 nights in Apr 2023

4/10 Poor

Jin Seong, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
The property is actually not bad at all, good location and looks nice. The problem is the hotel fails at basic things. When I checked in, their elevator system was somehow not working properly and someone had to always scan their badge to use the elevator. When I got to my room, there was no towels at all. Wifi signal is very bad, I had to go to the lobby to log into their wifi, then come back to my room. Even then the signal was just too weak. Breakfast was hirrible. There was no silverwears, no plates, and most of the tables were dirty. We ended up going out to eat breakfast. Let alone, their breakfast is continental, unlike other city express we stayed in.
Stayed 1 night in Mar 2023

10/10 Excellent

Margoth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2023

10/10 Excellent

DIANA GEORGINA GARCIA

Travelled with family
Liked: Cleanliness
Siempre muy limpio y las camas muy comodas
Stayed 1 night in Mar 2023

4/10 Poor

humberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed 4 nights hallway were dirty trash were on corners of hallway
Stayed 4 nights in Mar 2023

10/10 Excellent

svetlana

Liked: Staff & service, amenities, property conditions & facilities
El personal del hotel siempre fue muy atento. Perfecta ubicación y muy buen aislamiento del ruido ambiental.
Stayed 1 night in Mar 2023

10/10 Excellent

Lourdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So confortable
Stayed 1 night in Feb 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Baruch

Stayed 1 night in Jan 2023

8/10 Good

israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Israel on Jan 12, 2023
Muchas gracias por sus comentarios, regrese pronto

6/10 Okay

Eduardo

Travelled with family
It was ok average
Response from Eduardo on Dec 16, 2022
Gracias y los esperamos

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Luis Orlando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fácil acceso sobre una vía principal. Buena ubicación, justo entre San Pedro y Monterrey
Stayed 1 night in Sep 2022

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Admin City Express Plus Mty Galerias on Jul 25, 2022
Buen día Mario, Muchas gracias por compartir tu experiencia!

10/10 Excellent

salvador

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Horrible
The receptionist Carolina from City Plus Hotel at Galerias was horrible super rude and sarcastic.
Stayed 2 nights in Apr 2022

2/10 Terrible

José Antonio

Stayed 1 night in Apr 2022

10/10 Excellent

Katy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

rodolfo

Stayed 2 nights in Feb 2022

10/10 Excellent

Yazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent very clean
Stayed 1 night in Feb 2022

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Todo estuvo bien. Excepto lo siguiente: 1.-La entrada al Lobby y el estacionamiento estuvo muy incomodo y complicado 2.- Tienes que tomar dos elevadores para ir al sótano 3.- No hay presión de agua en la regadera. 4.- No hay Microondas!!!?
Stayed 1 night in Feb 2022

8/10 Good

Paulo

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Estefania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It´s a good price/value deal. The facilities are new and well kept; however the air-conditioning was not working properly.
Stayed 1 night in Dec 2021

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021