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Reviews of Tour des Voyageurs

3 out of 5
Tour des Voyageurs
151 Chemin du Cure Deslauriers, Mont-Tremblant, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1003 reviews" "
Rating 8 - Good. 324 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Tour Des Voyageurs on May 24, 2024
Nous sommes reconnaissants de votre confiance en notre établissement. Votre satisfaction est notre priorité absolue.

6/10 Okay

Henry Pelaez

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was my 4th time at the hotel and I think it was the worst. To begin with, the pool was closed and the hotel was under repair, which was not announced at the time of making the reservation. Our room was in tower 2, 4th floor without an oven to cook as we were used to on other occasions. The sofa bed was terrible, the springs were noticeable on the back when sleeping. I think next time we will look at other nearby hotels.
Stayed 2 nights in May 2024
Response from Tour Des Voyageurs on May 21, 2024
Nous regrettons les problèmes qui ont affecté votre séjour. Nous nous engageons à offrir une meilleure expérience à l'avenir

8/10 Good

Yamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Tour Des Voyageurs on May 21, 2024
Thank you once again for choosing us. Your satisfaction is our greatest achievement.

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Tour Des Voyageurs on May 20, 2024
We are grateful for having you as our guest. Your presence was greatly appreciated, we look forward to welcoming you back

2/10 Terrible

Fabrizio, chateauguay

Disliked: Cleanliness, amenities, property conditions & facilities
pool was closed even though every other hotel around had their pool open. The jacuzzi was dirty. Very disappointed for 260.00 a night. Will not be coming back
Stayed 1 night in May 2024
Response from Tour Des Voyageurs on May 20, 2024
Nous tenons à présenter nos excuses les plus sincères pour les désagréments que vous avez rencontrés au cours de votre séjour. Nous travaillons activement à résoudre ces problèmes.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laëtitia on Apr 30, 2024
Bonjour, nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Vos commentaires sont importants pour nous.

8/10 Good

Mathieu

Liked: Staff & service
Cheap and convenient!
Stayed 1 night in Apr 2024
Response from Tour Des Voyageurs on Apr 29, 2024
Nous tenons à vous exprimer notre gratitude pour votre séjour chez nous. Votre avis compte énormément.

8/10 Good

Maridia

Thank you! See you again in the summer
Stayed 3 nights in Apr 2024
Response from Tour Des Voyageurs on Apr 29, 2024
Un grand merci d'avoir partagé votre expérience avec nous. C'était un plaisir de vous accueillir.

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 2 nights in Apr 2024
Response from Tour Des Voyageurs on Apr 13, 2024
Nous sommes reconnaissants de votre confiance en notre établissement. Votre satisfaction est notre priorité absolue.We are grateful for having you as our guest. Your presence was greatly appreciated.

8/10 Good

Brianna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great except for check-in. Seemed to be a lot of miscommunication between employees. We called earlier in the week to ask for an early check-in and told we got get one no problem. However, when we arrived this was not the case. The employee told us she would call us when it was ready and she never did. We went back to check-in and there was a different employee who told us all rooms had been ready. She was nice but it was still unfortunate. Other than that, the stay was perfect
Stayed 1 night in Apr 2024
Response from Tour Des Voyageurs on Apr 13, 2024
We want to express our sincere apologies for any inconvenient during your stay. Your contentment is important for us.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the village and eSe of getting to skiing and the events happening during Easter.
Stayed 3 nights in Mar 2024
Response from Tour Des Voyageurs on Apr 2, 2024
We are grateful for having you as our guest. Your presence was greatly appreciated.

2/10 Terrible

Christina

Travelled with family
Disliked: Staff & service
I’ve never encountered such poor customer service. The staff seemed clueless. Despite booking our trip over a year ago, thousands of flights were cancelled due to bad weather on the departure date. While the American airline was accommodating and allowed us to extend our return at no charge, the hotel refused to refund us for the ONE night we missed unintentionally, but they didn’t hesitate to charge us for the additional nights we added. The lack of customer service was extremely disappointing. Horrible experience!...
Stayed 5 nights in Mar 2024
Response from Laëtitia on Apr 17, 2024
Dear customer, We are very sorry for any inconvenience you may have experienced during your stay at our hotel. We take your comments very seriously and will do our utmost to provide you with excellent service. With kind regards,

10/10 Excellent

Glauko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tour Des Voyageurs on Apr 2, 2024
We are grateful for having you as our guest. Your presence was greatly appreciated.

8/10 Good

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room beside was noisy. Had an adjoining door and they played loud music after 10. No noise barrier
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Apr 1, 2024
We regret the issues that affected your stay. We are committed to delivering a better experience in the future.

8/10 Good

Hunter

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Apr 1, 2024
We would like to say a big thank you for your stay. Your presence helped make our hotel special

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Easy to get around
Stayed 4 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 29, 2024
We are grateful for having you as our guest. Your presence was greatly appreciated.

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service
Liked the closeness to the gondola, Didn’t like kitchenette didn’t have a toaster
Stayed 3 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 29, 2024
We are grateful for having you as our guest. Your presence was greatly appreciated.

10/10 Excellent

Arthur

Nice
Stayed 1 night in Mar 2024
Response from Tour Des Voyageurs on Mar 29, 2024
We are grateful for having you as our guest. Your presence was greatly appreciated.

8/10 Good

Heather

Liked: Property conditions & facilities
Close to ski lifts.
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 25, 2024
We would like to say a big thank you for your stay. Your presence helped make our hotel special!

8/10 Good

CATHERINE

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Walking distance from gondola. Starbucks next door
Stayed 4 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 23, 2024
We are grateful for having you as our guest. Your presence is greatly appreciated.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Tremblant village. Under ground parking, nice room, good price.
Stayed 1 night in Mar 2024
Response from Tour Des Voyageurs on Mar 22, 2024
We are glad you enjoyed your stay with us! This type of comment is always appreciated by our team. We will make sure our team receives your kind words. Thank you!

8/10 Good

Arthur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The first unit the mattress was broken they had to move to another unit
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 22, 2024
We deeply regret the problems you faced during your stay. Be assured, we are taking steps to address these issues

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall, a great place to stay at Tremblant, clean, great staff, nice rooms. One bonus is even though its a little farther away from the hill, its very close to the gondola that runs all day back and forth to the base of the mountain so getting your gear from the hotel to the runs is very easy. I only didn't give the hotel an excellent rating due to the condition of the bed mattresses. Lumpy, uncomfortable, and I've never had a bed that the mattress itself creaked and groaned so badly that anytime anyone moves it wakes up everyone. We had a junior suit with queen bed and a pullout for our son and both of them were equally poor quality. For the cost of the hotel, and the fact that when you've been skiing all day and want a good nights rest I think they need to invest in some better bedding.
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 18, 2024
We are truly sorry for the issues you encountered while at our hotel. Your comfort is our priority.

8/10 Good

URGYEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was not working this March break and we missed that. When the hotel is sold out and rush time like March break, the hotel management should keep the jacuzzi and pool ready for the patrons that will elevate their vacation experience. Generating so much money, they should learn to give back to the patrons what they promised on their official website. Otherwise, it was a great experience and rooms were spacious with excellent staffs.
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 18, 2024
We regret the issues that affected your stay. We are committed to delivering a better experience in the future.

6/10 Okay

Keasha

Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 16, 2024
We are sorry for any challenges you encountered. Your feedback helps us improve our services.

8/10 Good

Shawn

Liked: Cleanliness, staff & service
I love the easy access to the Cabriolet lift to the gondola.
Stayed 4 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 15, 2024
We are glad to know that you had a wonderful stay at our hotel! These kind words are always appreciated by our team. We look forward to welcoming you again!

8/10 Good

Marnie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The room was very nice. Great location next to gondola. Hot tub was broken thus closed ao that was not great. Late check is a big charge and hard when you want to ski that day. They didnt inform us so we jist re
Stayed 3 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 15, 2024
We sincerely appreciate your praises for our facilities. It's gratifying to know that our amenities contributed to making your stay memorable. We look forward to welcoming you back to our establishment.

10/10 Excellent

Francois

Stayed 3 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 31, 2024
Votre présence à notre hôtel a été un privilège. Nous espérons vous revoir bientôt!

6/10 Okay

leilani

Travelled with family
Property needs updating. Blankets were static. Staff were friendly and helpful except for Chantal who had no sympathy when i asked what our options were if we had to leave a day early because of the snowy weather. She flatly said, you could leave early but you will not be reimbursed. The other staff Silvie was far better. She explained to us that if we leave a day early, the weather might not be better, it will be safer to leave on the original schedule. Since the staff knows the area better than us, we listened and it did help a lot.
Stayed 3 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 11, 2024
We sincerely apologize for any inconvenience you experienced during your stay. We are committed to making things right.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 11, 2024
A big thank you for sharing your experience with us. It was a pleasure to welcome you

10/10 Excellent

vanja

Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 30, 2024
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires!

6/10 Okay

Joe

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tour Des Voyageurs on Mar 9, 2024
Nous sommes reconnaissants de votre confiance en notre établissement. Votre satisfaction est notre priorité absolue.

4/10 Poor

Noel

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Whilst the room appeared clean and in proper shape, the chemical smell of the room was caustic and overpowering. So much so that we had to change lodging entirely before even spending a night. My family is still recovering from the chemical exposure a week after our stay.
Stayed 3 nights in Feb 2024
Response from Tour Des Voyageurs on Mar 8, 2024
We are sorry to learn that cleanliness did not meet your expectations. Your feedback is important, and we will immediately investigate these concerns to improve our service.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Ski right into hotel
Stayed 2 nights in Mar 2024
Response from Tour Des Voyageurs on Mar 5, 2024
A big thank you for sharing your experience with us. It was a pleasure to welcome you.

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tour Des Voyageurs on Mar 5, 2024
Votre choix de séjourner à notre hôtel est très apprécié. Nous espérons que vous avez passé un séjour mémorable.

8/10 Good

Thomas, TOMS RIVER

Travelled with partner
Liked: Cleanliness, staff & service
The property is close the Cabriolet lift and walkable to the village for shopping and dining. The hotel could use some updating and maintenance. While the room was clean and comfortable, the garbage can by the hot tub was overflowing and not emptied during our 6 day stay.
Stayed 5 nights in Feb 2024
Response from Laëtitia on Mar 2, 2024
Bonjour, We are delighted that you have had a great stay with us. Your feedback is important to us.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room where clean convenient to get around.price was ok
Stayed 2 nights in Feb 2024
Response from Laëtitia on Mar 2, 2024
Bonjour, We are delighted that you have had a great stay with us. Your feedback is important to us.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful Room was very clean Location is perfect: walking to the lifts, shops, dining etc.
Stayed 1 night in Feb 2024
Response from Laëtitia on Mar 2, 2024
Bonjour, We are delighted that you have had a great stay with us. Your feedback is important to us.

10/10 Excellent

Margery

Stayed 3 nights in Feb 2024
Response from Tour Des Voyageurs on Mar 22, 2024
Votre présence à notre hôtel a été un privilège. Nous espérons vous revoir bientôt!We would like to say a big thank you for your stay. Your presence helped make our hotel special!

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tour Des Voyageurs on Mar 3, 2024
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires!

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tour Des Voyageurs on Feb 26, 2024
Merci

10/10 Excellent

Blazej

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Parking could have been included but the Patrice was not to crazy.
Stayed 4 nights in Feb 2024
Response from Tour Des Voyageurs on Feb 24, 2024
Thank you for your comment

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to cabriolet ski lift.
Stayed 2 nights in Feb 2024
Response from Tour Des Voyageurs on Feb 23, 2024
Thank you for your comments

6/10 Okay

Igor, Little Falls

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Average basic place Lobby area was dirty under construction Not enough staff to help around
Stayed 3 nights in Feb 2024
Response from Tour Des Voyageurs on Feb 23, 2024
Thank you for your comments

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, room comfort
Location is Great
Location is excellent. Right at base of cabriolet lift. Hotel itself is looking a bit ‘tired’ in need of some renovation. But really it has everything you need for an excellent ski vacation: hit tub, lockers, underground parking, kitchenette. Our stay was 4 nights. Housekeeping did not refresh our room supplies until the day before departure, skipping the first 2 days. This could have been communicated and executed better. Overall a great spot and we will come again!
Stayed 4 nights in Feb 2024
Response from Tour Des Voyageurs on Feb 19, 2024
Merci pour vos commentaires

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 3 nights in Jan 2024
Response from Tour Des Voyageurs on Feb 19, 2024
Thank you for your comments

10/10 Excellent

Xiang

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Tour Des Voyageurs on Feb 19, 2024
Thank you for your comments

10/10 Excellent

Michael, Ottawa

Travelled with family and small children
Liked: Cleanliness
Easy check in process and convenient location but no complimentary breakfast like the other hotels in the pedestrian village.
Stayed 1 night in Feb 2024
Response from Tour Des Voyageurs on Feb 19, 2024
Merci pour vos commentairesThank you for your commebts

8/10 Good

Tammy

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good hotel with improvements to be made
We stayed on the 4th Floor of Tower 2, the room was so hot and dry we had to keep the door open. Called the front desk for a fan but they don’t have fans and insisted the maintenance person come to adjust the temperature, even though I had already turned it off. No turn down service during our stay, we got extra towels from the hot tub area. Despite the negatives it’s a great location, the lady at check-in was super nice and friendly and the bed was comfy even though I couldn’t sleep in the sauna.
Stayed 2 nights in Feb 2024
Response from Tour Des Voyageurs on Feb 16, 2024
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires!

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, property conditions & facilities
You can't beat the ski in and ski out option. Tour des Voyageur made it easy to store skis and equipment so that it was seamless to ski anytime we wanted!
Stayed 3 nights in Jan 2024
Response from Tour Des Voyageurs on Feb 19, 2024
Thank you for your comments