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The hotel had everything we could want. The staff went above and beyond at every turn. The breakfast was amazing. The fishing lakes and trails 1 min walk from hotel were beautiful. The shuttle service from the airport was room and drivers friendly. After a long flight from North America to Europe I would highly recommend this hotel as a travel break stop if you are flying further.
Joel
Stayed 1 night in May 2024
8/10 Good
Ahmed
Travelled with family, Travelled with family and small children
We liked free breakfast but needed to pay $18euro for parking which is not so great.
Ya-Fen
Stayed 1 night in Apr 2024
Response from Tatiana Donici on Apr 19, 2024
Dear Guest, we highly appreciate your positive feedback! Please be informed that we provide one of the most affordable price all over the Mörfelden-Walldorf area. Will be happy to welcome you soon again.Best regards,HIEX Frankfurt Airport Team
Dear Guest,thanks cordially for your positive feedback. We do our best to satisfy your expectations during stay with us and hope to welcome you soon again! Best regards, Tatiana Donici HIEX Frankfurt Airport Team
Dear Guest, thanks cordially for your positive feedback. We do our best to satisfy your expectations during stay with us and hope to welcome you soon again! Best regards, Tatiana Donici HIEX Frankfurt Airport Team
For Americans traveling in Europe, this gives a comfortable level of what to expect based on the brand name. The breakfast buffet had a great variety and would appeal to everyone.
Alicia
Stayed 2 nights in Mar 2024
Response from Tatiana Donici HIEX Frankfurt Airpo on Mar 26, 2024
Dear Guest, we highly appreciate your positive review as well as the choice to stay with us. Hope to welcome you soon again! Best regards,
Dear Guest, thank you for the feedback. Please let us know what we can improve in our service and hope we can satisfy your expectations during next stay with us. Best regards,Tatiana DoniciHIEX Frankfurt Airport Team
I stayed there for a week. They had a wide selection for their free breakfast. There was a shuttle that took me to the airport and if you don’t mind a little walking, it’s only about a 25 minute walk into town. The staff was super friendly and very helpful, they made it feel like I was at home.
Avery
Stayed 4 nights in Feb 2024
Response from Onur Senel on Mar 1, 2024
Dear Guest,Thank you for taking the time to share your experience with us!We're delighted to hear that you enjoyed your week-long stay with us. It's fantastic to know that you found our breakfast selection to be wide-ranging and satisfying. We're also glad that you found our airport shuttle service convenient and that you were able to explore the town with ease, thanks to its proximity.It warms our hearts to hear that our staff made you feel at home during your stay. Providing a welcoming and helpful atmosphere is always our goal, and we're thrilled that we succeeded in making your experience memorable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Onur SenelFront Office Agent
Jasmine at the front desk was very pleasant and made our check-in experience amazing. She was very accommodating and made us feel at home after travelling all night. The hotel provided excellent breakfast daily, which was very thoughtful.
Anita
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Anita,thank you so much for your feedback and stay.Best wishes
8/10 Good
Grant, Sudbury
Dec 23, 2023
Liked: Amenities
Grant
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Jan 10, 2024
Dear Grant,thank you for the rating.Best regards
8/10 Good
Mark
Dec 16, 2023
Mark
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Frankfurt Airport on Dec 20, 2023
There was an unannounced parking fee for parking our car. In addition, the wifi was not working in the room (it was fine in the lobby). The breakfast was spartan, but ok.
Hans
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 5, 2023
Dear Hans,thank you for your feedback and stay.We are sorry that the wifi in the room was not working well. Best regards
6/10 Okay
Elmar
Sep 29, 2023
Liked: Cleanliness
Disliked: Room comfort
Small room
Elmar
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Frankfurt Airport on Oct 5, 2023
i am handicapped and i was told that i could not use the handicaps parking even though i have a handicapped placard, i was told to use the other parking that costed 18 euros. the hotel bathroom had blood on the spare toilet paper role and the floor had not been clean in there as well
jeff
Stayed 1 night in Sep 2023
Response from Niklas on Sep 13, 2023
Dear Guest,we are very sorry to hear about this incident. We will talk about this situation with our staff and figure out what happened there. We hope that you give us a second chance and we can make your next stay much better.Best regardsNiklas WeinrichOperations Manager