Restaurant

Reviews of Holiday Inn Milwaukee Brookfield, an IHG Hotel

3 out of 5
Holiday Inn Milwaukee Brookfield, an IHG Hotel
1005 S Moorland Rd, Brookfield, WI

Reviews

7.2

Good

Rating 10 - Excellent. 345 out of 1003 reviews" "
Rating 8 - Good. 244 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 140 out of 1003 reviews" "
Rating 2 - Terrible. 118 out of 1003 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Carly

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was friendly
Stayed 1 night in May 2024
Response from Alisha C on May 21, 2024
Hi Thank you for staying and sharing your experience at our Holiday Inn Express Milwaukee Downtown. We appreciate you doing business with us! I am pleased that the location of our hotel and the service of our staff met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,

2/10 Terrible

Heidi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They had one elevator that nearly worked, we were on the 6th floor. The bathroom leaked water from what seemed to be from the room next to us. Puddling, Sunday when we went to go shower, the water wouldn't get even luke warm. The pool & hot tub was very small & dirty! Hair, objects floating everywhere. Couldn't see to the bottom of the pool Ihop when we went there to eat. The waitresses went around complaining to everyone about her being the only waiter. ( I don't blame her ) but happens regularly. They have a $100 hold that wasn't explained at all!! I understood this because the receptionist was disputing this with a prior customer upon my arrival. Because they never got their money back.
Stayed 2 nights in May 2024

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were wonderful but there was no hot water.
Stayed 1 night in May 2024
Response from Alisha C on May 21, 2024
Dear valued guest, We would like to extend our sincerest apologies for any inconvenience you may have faced during your stay at Holiday Inn Brookfield. We understand that your comfort and satisfaction are of utmost importance, and we regret that we fell short of our aim on this occasion. Please know that your feedback is invaluable to us, and we assure you that our management team has taken prompt action to ensure that such issues do not arise in the future. We appreciate your patience and understanding and hope that you will give us another opportunity to serve you better in the future. Thank you for choosing to stay with us and for sharing your valuable comments with us. Sincerely,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and clean
Stayed 1 night in May 2024
Response from Alisha C on May 21, 2024
Dear valued guest, I would like to express my sincere appreciation for taking the time to share your feedback regarding your recent stay at our hotel. Your patronage is highly appreciated, and we are thrilled to know that you had a great experience during your stay. We take all feedback seriously and use it to motivate our team's efforts to provide exceptional service to our guests. I am delighted to hear that our team took excellent care of you, and your stay was successful. I will share your positive review with our staff to recognize their hard work and dedication. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean room, and great location.
Stayed 2 nights in May 2024
Response from Alisha C on May 21, 2024
I would like to first say thank you so much for taking the time to review our hotel and thank you even more for your business. We appreciate and value your feedback and use this feedback to motivate our staff’s efforts. We are so happy that your stay exceeded your expectations. Should your travels bring you back to the Milwaukee area our staff would love to have you as our guest again. We know you have many choices when it comes to hotels in Greater Milwaukee, and we are honored you stayed with us. Have a wonderful day!

8/10 Good

Chantal

Good
Stayed 1 night in May 2024
Response from Alisha C on May 21, 2024
Hi,On behalf of our entire team, we would like to thank you for the feedback. We value your business and appreciate your feedback. Should your travels bring you back to the Milwaukee, WI area we would love to see you back

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far our worst experience at a hotel ever. The place was falling apart and filthy. Our carpet was sticky under foot, our walls were nasty and food/liquid running down them, tables were grimy, the bathroom looked uncleaned. Then the amount of noise was insane. There was a group of rowdy adults in the pool area that woke our baby and I could not get her back to sleep until 2:30am. Then upon waking at 6:45am there was absolutely no hot or even warm water. No one in our family could shower or clean up. I hope people will read this review before deciding to book, unlike I did. I have never in my life written a bad review but this was so bad that I felt I needed to warn others.
Stayed 1 night in May 2024

8/10 Good

Kathryn

Stayed 2 nights in Apr 2024
Response from Alisha C on May 8, 2024
Dear valued guest,I would like to express my sincere appreciation for taking the time to share your feedback regarding your recent stay at our hotel. Your patronage is highly appreciated, and we are thrilled to know that you had a great experience during your stay.We take all feedback seriously and use it to motivate our team's efforts to provide exceptional service to our guests. I am delighted to hear that our team took excellent care of you, and your stay was successful.I will share your positive review with our staff to recognize their hard work and dedication. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Alisha C on May 8, 2024
Dear guest,Thank you for sharing your thoughts about your recent stay at our hotel. We appreciate your business and feedback, which we use to motivate our staff to provide better service.I'm happy to hear that our team took great care of you, and your stay was a success. We value your comments and will share your positive review with our staff to recognize their hard work.Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best regards,

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ceiling and wall had water damage near pool area, big holes inthe ceiling and wall fromleaking roof panel. IHOP was supposed to open at 6am, by 6:30am still not open and I had to leave for a mtg. I wont stay here again.
Stayed 1 night in Apr 2024
Response from Alisha C on May 8, 2024
Thank you for choosing to stay with us at Holiday Inn Brookfield. We appreciate you taking the time to provide feedback about your experience. Firstly, please accept our sincere apologies for any inconvenience you may have faced during your stay. It is our aim to provide every guest with a pleasant and comfortable experience, and we regret that we fell short on this occasion. We appreciate your feedback and assure you that management has taken the necessary actions to ensure that such issues do not arise again in the future. We hope that you will give us another opportunity to serve you better and provide you with a more satisfactory stay. Thank you once again for sharing your valuable comments with us.

10/10 Excellent

Abigail, Milwaukee

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 30, 2024
Thank you for the 5/5 Rating. We look forward to see you next time.

8/10 Good

Tom

Stayed 1 night in Apr 2024
Response from Alisha C on May 21, 2024
Hi,On behalf of our entire team, we would like to thank you for the feedback. We value your business and appreciate your feedback. Should your travels bring you back to the Milwaukee, WI area we would love to see you back

2/10 Terrible

megan

Stayed 1 night in Apr 2024
Response from Bradley P on May 12, 2024
Hey Megan,I am sorry to hear about the poor experience you had at our hotel. Can you please reach out when you have time to share more of your experience and how we could have ensured you have a pleasant stay!

4/10 Poor

Lee

Travelled with group
Stayed here and the air conditioning did not work in our room. Had a worker come to the room and put in a code so we could access the thermostat. Set the temp for lower and the cold air never kicked in. Room was uncomfortably hot to try and sleep in. Said something at checkout and called after our stay to report our poor experience and was told the manager would reach out and never did.
Stayed 1 night in Apr 2024
Response from Alisha C on May 8, 2024
Dear guest,We apologize for any inconvenience you may have faced during your stay at Holiday Inn Brookfield. We have taken prompt actions, and we value your feedback. Please give us another opportunity to serve you better. Thank you for choosing to stay with us.Sincerely,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat how therooms surrounded the pool area. Which was also a very spacious area.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 30, 2024
Thank you so much for your review! We are excited to hear you enjoyed your stay with us. Your feedback means a lot to our team and we look forward to welcoming you back soon!Best Regards

6/10 Okay

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 30, 2024
We are truly sorry to hear about the disappointing experience during your stay. Your convenience is dear to us. If there any suggestions on how we can approve, we will take great consideration to make it better for your next experience with us!

2/10 Terrible

Carissa, Sparta

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was broken so we had to use stairs to 5th floor. No hot water either day…a problem we found out through conversations with other guests that everyone experienced regardless of room location or time of day. Tried to call lobby but the phone was not working so walked down but there was no manager available and person at the desk didn’t seem interested in helping.
Stayed 2 nights in Apr 2024
Response from Alisha C on May 8, 2024
Dear valued guest,Thank you for choosing to stay with us at Holiday Inn Brookfield. We appreciate you taking the time to provide feedback about your experience. Firstly, we would like to apologize for any inconvenience you may have faced during your stay. We always strive to provide our guests with the best possible experience, and on this occasion, we fell short of our aim. We appreciate your feedback and assure you that our management team has taken the necessary actions to ensure that such issues do not arise in the future. We hope that you will give us another opportunity to serve you better and provide you with a more enjoyable stay. Once again, thank you for sharing your valuable comments with us.Sincerely,

6/10 Okay

Vicki, Duluth Mn

Travelled with family and small children
Disliked: Property conditions & facilities
Pool was dirty with large floating hair chunks both nights. Looked like someone may have lost hair extentions. I felt it wasn't properly maintained or routinely cleaned. Pool area looked the same from the first night to our last night. We stayed 2 nights. Hot tub also had a dirt ring and tiles were coming up from the bottom. Rooms were clean. Location was convenient. I wouldn't stay here again.
Stayed 2 nights in Apr 2024
Response from Alisha C on May 8, 2024
Dear guest,Thank you for staying with us at Holiday Inn Brookfield. We apologize for any inconvenience you may have faced during your stay. We appreciate your feedback and assure you that we have taken necessary actions to avoid such issues in the future. We hope to serve you better in your next visit.Sincerely,

2/10 Terrible

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price was wrong via Expedia and staff could not help, elevator was not working, keys did not get set for the room at check in, lines were very long and only 2 staff checking in.
Stayed 1 night in Apr 2024
Response from Alisha C on May 8, 2024
Dear valued guest,We would like to extend our sincerest apologies for any inconvenience you may have faced during your stay at Holiday Inn Brookfield. We understand that your comfort and satisfaction are of utmost importance, and we regret that we fell short of our aim on this occasion. Please know that your feedback is invaluable to us, and we assure you that our management team has taken prompt action to ensure that such issues do not arise in the future. We appreciate your patience and understanding and hope that you will give us another opportunity to serve you better in the future.Thank you for choosing to stay with us and for sharing your valuable comments with us.Sincerely,

4/10 Poor

Christine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures made this hotel look much more modern than it is. The pool area has lots of structural damage as do the common areas and rooms. My room had various areas where caulk, trim, etc. were missing or damaged. The walls were banged up and the rooms are dated. The light fixtures in my room had large, dead bugs in them. The coffee maker and microwave share the same extension cord. I was disappointed.
Stayed 1 night in Apr 2024
Response from Alisha C on May 8, 2024
Thank you for choosing to stay with us at Holiday Inn Brookfield. We apologize for any inconvenience during your stay. We have taken steps to ensure such issues do not arise again in the future. We hope to have another opportunity to provide you with a more satisfactory stay. Thank you for your feedback.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to change room because of musty odor..... didn't stay in pool more than 10 minutes. Was a crazy mad house
Stayed 1 night in Mar 2024
Response from Guest Services. on Apr 30, 2024
We are truly sorry to hear about the inconvenient experience during your stay. Your convenience is dear to us. We dedicate ourselves to display our best and it looks like we missed the mark on this. We can pass this information along to our housekeeping team to create improvements on your concerns.

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave me had people in it. The second room smelled like fish. The third room I took because she said that the cancellation process would be me going through Expedia first and if they said I can have my money back then they would release it. It was late and so I stayed. I was almost afraid to lay under the covers. There was hair under the pillows. I woke up and asked for more towels for later and they said they were out. The front desk had a sign that says no parties and there were at least 5-6 the pool was packed everyday. Unruly kids and parents, ghetto is the word I would use. When I told her the room stunk she said does it smell wet or like drugs. I was shocked..needless to say I won’t be staying there again. There were many more situations it I felt the ones I stated were plenty.
Stayed 2 nights in Mar 2024
Response from Alisha C on May 8, 2024
hank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Brookfield.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and please rest assured that management has taken the necessary actions so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

2/10 Terrible

Jason

It says on the site breakfast and when you arrive not only is there no breakfast there isn’t even coffee. They charge a price through a second party service ( Expedia) and charge a $100 fee that is refundable a country’s after checkout. Assuming the rates are what the email states they refund the $100 then charge another $68 after the initial price. I travel a lot and will never stay at this scamming hotel AGAIN!! Not to mention the pool area has leaks all through the area and the pool is nasty. Stay Away!!
Stayed 1 night in Mar 2024
Response from Alisha C on May 8, 2024
Thank you for choosing to stay with us at Holiday Inn Brookfield. We appreciate you taking the time to provide feedback about your experience. Firstly, please accept our sincere apologies for any inconvenience you may have faced during your stay. It is our aim to provide every guest with a pleasant and comfortable experience, and we regret that we fell short on this occasion. We appreciate your feedback and assure you that management has taken the necessary actions to ensure that such issues do not arise again in the future. We hope that you will give us another opportunity to serve you better and provide you with a more satisfactory stay. Thank you once again for sharing your valuable comments with us.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room . Pool was warm and clean
Stayed 1 night in Mar 2024
Response from Guest Services. on Apr 30, 2024
Thank you so much for your review! We are excited to hear you enjoyed your stay with us. Your feedback means a lot to our team and we look forward to welcoming you back soon!Best Regards

4/10 Poor

Chadd

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
nice staff, but moldy musty smelling hallways tons of water transferred from pool on to carpeting in hallways causiing smelly mold especially on 6th floor, kids smoking weed in stairwells, slow elevators, and no HOT water in the shower just warm water - won't stay here again
Response from Alisha C on May 8, 2024
Dear guest,We apologize for any inconvenience you may have faced during your stay at Holiday Inn Brookfield. We have taken prompt actions, and we value your feedback. Please give us another opportunity to serve you better. Thank you for choosing to stay with us.Sincerely,

4/10 Poor

LeDary

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot assist with any issues. Best regards,

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
I Checked in to look at room before I was to grab any of my gear.When i got to room temp was 65 turned to 70 unit started up then shut off that happend 4 straight times with no heat coming out.went to front desk told them the problem that I wanted a refund .I was at front desk fo over half hour clerk said she was not able to refund any money . But manager would contact me next day to refund still no body has called me Back.Called expedia on matter still have not received a penny back on my credit card.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your response Mr. Munson and we apologize about the temperature. We have new wall thermostats and we working with our engineering team to complete all work orders. And in regards to you being refunded, please have expedia give the hotel a call, that way we can grant you the refund. Unfortunately expedia has not contacted the hotel at this time. Best regards

4/10 Poor

Lindsey

Stayed 1 night in Mar 2024
Response from ic on Mar 9, 2024
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot remedy any issues. Best regards, Guest Services.

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
The only problem was lack of cleaning staff on weekend. Couldn't keep up with laundry and towels. Other than that it was a good stay. Pool and hot tub were nice
Stayed 3 nights in Mar 2024
Response from ic on Mar 8, 2024
Hey Kevin! We are glad to hear that you enjoyed your stay! We deeply apologize for the inconvenience. Unfortunately, we are short staffed and looking to hire more staff in the meantime. We hope to see you in the near future. Best Regards, Guest Services.

4/10 Poor

Sara

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel was unable to provide key cards that worked to open room doors. They said that the programming part for the key cards wouldn’t work. Every time we needed to get into our room we had to wait for an employee to come up and unlock it. They only had one employee on during the evening and night hours so we were left waiting up to 25 minutes to get into our rooms. The employees were very nice and trying to do their best but they were very understaffed and the GM wouldn’t do anything to help. There were no pool towels, all floors were wet and very slippery, the hallways and elevator area were dirty. My friend slipped and fell on the wet floor and had to be taken to the ER. GM was blaming him for falling, saying there was nothing she could do for him. Employees were very nice and trying to do their jobs but getting no help from management. Rooms were clean and comfortable but wouldn’t take the chance of staying here again. I’d give the actual staff a 5 stars for doing everything they could to help the guests but would give management zero stars for not stepping up and figuring out how to fix the key card issue.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your review. We are sorry that you had to experience this. We hope all is well with your friend and we strive to make everyone's stay as fun and safe as possible. The incident report was completed and the key interface is back up and running. We hope to see you in the future. Best regards,

8/10 Good

marlene

Travelled with family
Liked: Cleanliness, staff & service
The property was fine. The hotel staff were all awesome! Something to consider please. The pool was LODED with kids. I’m mean packed. There were some snout 10 year old boys that kept harassing my 16 year year old granddaughter and her friends including pinching them on the butt. The girls repeatedly told them to stop. They informed me of this sat time although I didn’t realize to what degree it was happening My granddaughter and friends aren’t a bunch of hysterical teen age girls. They were repeatedly offensive and apparently no one was watching them It would have been virtually impossible for the mothers if they were around to not observe this as the girls said they repeatedly were quite verbal with the boys to stop. However I can imagine that if I would have spoke with a parent it might have turned into a problem as the noys ere actually touching the girls physically. I felt bad that i didn’t confront it more aggressively. There were literally people who had packs of kids with them. There were small children in the whirlpool. The girls hardly went in to the pool I’ve been coming there intermittently for 10 years! The guy cleaning the pool didn’t start to clean it until 830am at least. There were people who wanted to use the pool in the morning and were very disappointed as the pool could NOT be used in the morning. The staff there were excellent but the pool situation was out of control. I almost started counting people to see if they were over the stated limit …
Stayed 3 nights in Feb 2024

2/10 Terrible

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from IC on Feb 28, 2024
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot remedy any issues. Best regards, Guest Services.

6/10 Okay

Courtney

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was close to the freeway
Stayed 1 night in Feb 2024
Response from IC on Feb 28, 2024
Hi Courtney, We hope you enjoyed your stay! Yes, we are close to the freeway with many restaurants and stores near by. We hope to see you in the near future. Best Regards, Guest Services.

2/10 Terrible

Africa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't offer breakfast, a group of teens running around the building, hair on the beds as if it was never changed. I was not happy at all with the stay. I will also be contacting corporate. When i checked out they gave me a receipt with charges on it and could not explain.
Stayed 1 night in Feb 2024

4/10 Poor

Jennifer

Travelled with family, Business traveller
Disliked: Amenities
No breakfast as listed on the web
Stayed 1 night in Feb 2024
Response from ros on Feb 17, 2024
Hi Jennifer,Sorry to hear of your disappointment with your stay. Although we try to maintain accurate information on all websites sometimes, we miss one or are late in updating them. We hope you took advantage of dining in at the IHOP located on site which not only offers great food but is one of only four in the nation with a full-service bar.SincerelyGuest Services

6/10 Okay

Verified traveller

Travelled with family
Overall it was an ok hotel, our ceiling had some discoloration as if the room above us had something leaking at one time. But the main reason I picked this hotel was for the hot tub but the hot tub was in working order and there was no mention of that at the time I booked and when I asked how long it hasn't been working they confirmed that it was not working before I booked the room.
Stayed 2 nights in Feb 2024
Response from ros on Feb 12, 2024
Hi Ms. Shepherd,We apologize the hot tub was not in order for your stay and for the other guests. Although we try to have all our facilities up and running there are times things occur that are out of our control. We also try to update these occurrences thru the 3rd party partners but unfortunately this time we did not do it in a timely manner.Best RegardsGuest Services

8/10 Good

Gail

Stayed 1 night in Feb 2024
Response from ros on Feb 12, 2024
Hi Ms. GailWe hope you enjoyed your stay and look forward to seeing you again soon.SincerelyGuest Services

2/10 Terrible

Kendyl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ros on Feb 12, 2024
Hi Ms. KendylWe are sorry to hear of any bad experiences you may have encountered. We strive to make sure all guests have an enjoyable stay.Best Regards,Guest Services

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 2 nights in Feb 2024
Response from ros on Feb 10, 2024
Hi Ms. LauraThank you for your kind words and review. We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon.SincerelyGuest Services

6/10 Okay

chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was good over-all. But letting the people run around on the roof was not good. No hot tub as advised. Property has severely issues with roof leaking and bad repairs to try and cover it up
Stayed 1 night in Feb 2024
Response from ros on Feb 8, 2024
Hi ChrisThank for staying with us and your review letting us know of the issues you had. We are working on repairing the issues the big storm in January caused us.Best RegardsGuest Services

4/10 Poor

Jamie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel specifically because it had a great hot tub! Come to find out after a long day visiting a relative in the hospital, the hot tub was not working and wouldn’t be for the stay. Although the staff were nice, there was one bar with limited inventory, no rumplemintz or pineapple in stock, no limes for tequila. The day just seemed to be an endless array of disappointments. The shower leaked out of the bathroom onto the floor, into the carpet and got my clothes wet. Not a place I’d recommend while dealing with a tragedy.
Stayed 1 night in Feb 2024
Response from ros on Feb 5, 2024
Hi JaimeWe are sorry to hear that a relative of yours in the hospital we pray for a speedy recovery and that your stay was below expectations. We will make sure maintenance fixes any issues in the room you stayed in. As for the hot-tub sometimes issues arise out of our control. We are trying to fix the issue diligently but with facilities/amenities problems arise that are not a quick fix. Although we love having a unique restaurant with a full-service bar, we cannot control items not being available since it is independently owned.SincerelyGuest Services

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from ros on Feb 9, 2024
Hi DavidThank for staying with us and sorry you had issues. Unfortunately, without knowing the problems our customers have we can't remedy them. We do strive every day to make the customers experience an enjoyable and memorable one.Best RegardsGuest Services

10/10 Excellent

Ryan

Stayed 16 nights in Jan 2024
Response from Guest Services on Mar 22, 2024
Thank You for your feedback! Hope to see you again! Best Regards

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente!
Stayed 2 nights in Jan 2024
Response from C.C on Jan 30, 2024
Thank you for staying with us and hope to see you again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanliness/Quality
Room was sort of clean, no bedding for pull out sofa even after I specifically asked for it due to occupancy of 6. Hot Tub out of service, main reason for our stay was pool/hot tub.
Stayed 1 night in Jan 2024
Response from ros on Jan 29, 2024
Dear Mr SheltonSorry you had issues with your stay. Unfortunately, we can't anticipate when certain facilities (ie hot tub) are put out of order. We hope you visit us soon.SincerelyGuest Services

10/10 Excellent

Latoya

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Jan 2024
Response from ros on Jan 28, 2024
Hi Ms. LatoyaThank you for your review and we hope to see you again soon.SincerelyGust Services

2/10 Terrible

Kimberly

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub was broken, rooms were boiling hot and wouldn’t cool down, no continental breakfast as it looked in the photos online, front desk staff was not very friendly and pool closed at 9pm on Saturday night. Management refused any reimbursement for all the inconveniences.
Stayed 1 night in Jan 2024
Response from C.C on Jan 30, 2024
Thank you for your review, deepest apology for your uncomfortable stay. We are making changes and hopefully in near future you with come back to see approvements.

10/10 Excellent

Deanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for little family getaways
Stayed 1 night in Jan 2024
Response from ros on Jan 28, 2024
Ms DeannaThank you for staying with us. Thank you for your review and look forward to having you back soon!Sincerely,Guest Services

10/10 Excellent

Isua

Liked: Cleanliness, staff & service, property conditions & facilities
Need to remove better the snow
Stayed 1 night in Jan 2024
Response from ros on Jan 29, 2024
Hi IsuaThank you for your review and we hope to see you again soon.SincerelyGuest Services