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Reviews of Crowne Plaza Milwaukee South, an IHG Hotel

3.5 out of 5
Crowne Plaza Milwaukee South, an IHG Hotel
6401 S 13th Street, Milwaukee, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cattima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very much great!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, easy check in, nice lil convenience store shop in the lobby. good place to spend the night while i was in town for a concert
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024

4/10 Poor

Morris

Disliked: Cleanliness, property conditions & facilities
The room and common areas do not appear to have been cleaned recently. The poor Holiday Inn reputation continues. Someone else booked this room for me; I never would have picked it on my own.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah, Stevens Point

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
closeness to the airport and parking for long term travelers
Stayed 1 night in Apr 2024

6/10 Okay

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Eduardo

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Leueen

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Karla

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Thomas Adams Assistant Front Office Manager on Apr 14, 2024
Hello Karla,We are so glad to hear that you enjoyed your stay with us. We can't wait til you visit us next time!

6/10 Okay

Lakisha

Travelled with family
Disliked: Amenities
Safe but water gets cold fast
Stayed 3 nights in Apr 2024
Response from Thomas Adams Assistant Front Office Manager on Apr 8, 2024
Hello, Thank you for your review. I am glad that you enjoyed your stay with us and felt safe. I am not sure why the water would have went cold fast. I am not aware of any other guest issues with this. I will follow up with our maintenance department on this. Thank you for letting us know, and I do apologize that you had that inconvenience.We hope to see you again soon!We hope that you stay with us again!Thanks!

10/10 Excellent

michael

Stayed 1 night in Apr 2024

10/10 Excellent

Landyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good airport hotel
Stayed 1 night in Mar 2024
Response from Thomas Adams Assistant Front Office Manager on Apr 8, 2024
Hello,Thank you for your review. I am glad that you enjoyed your stay with us! We hope to see you again soon!Thanks!

2/10 Terrible

Joshua

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were things missing from my room I have yet to get my refund because they credited me for all night but one it was a horrible experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern, as was the entire hotel. Nice restaurant on-site, and shuttle service to/from airport was on time. Will definitely stay there again!
Stayed 1 night in Mar 2024
Response from Nicole Clough - Front Office Manager on Mar 19, 2024
Thank you for being our guest. We are so glad you enjoyed our property. We hope to see you again soon.

8/10 Good

Anindya

Stayed 1 night in Mar 2024
Response from Thomas Adams Assistant Front Office Manager on Apr 8, 2024
Thank you for your review. We hope to see you again soon!Thanks!

10/10 Excellent

KASHONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole Clough - Front Office Manager on Mar 11, 2024
Thank you for being our guest. I am glad you had a great stay and we hope to see you again soon.

6/10 Okay

Nikki

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Mar 8, 2024
Thank you for being our guest. We appreciate your feedback and hope you will be our guest again soon.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed less than 24 hours to catch an early flight at the airport. The lady who checked me in was extremely nice and helpful! Parking was easy and convenient, we did the extended parking while we flew out of state.
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Mar 1, 2024
Thank you for staying with us even for such a short amount of time. We hope you will come stay again soon.

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 29, 2024
Thank you for staying with us, Any feedback you could provide on how we could have improved your stay would be appreciated.

6/10 Okay

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 29, 2024
Thank you for being our guest. Any feedback on how we could have made your stay better would be appreciated.

10/10 Excellent

Ahlam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 29, 2024
Thank you for staying with us. I am so happy your loved it! We look forward having you as your guest again soon.

10/10 Excellent

Elham

Stayed 1 night in Feb 2024
Response from Thomas Adams Assistant Front Office Manager on Mar 25, 2024
Thank you for the review. I am glad that you enjoyed your time with Crowne Plaza Milwaukee South. See you next time!

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing,nice restaurant, clean
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 23, 2024
Thank you for staying with us. We are glad you enjoyed our restaurant and other amenities. We hope to see you again soon.

10/10 Excellent

Sheena

Travelled with partner
I loved it
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 23, 2024
I am so glad you loved our property. We hope to see you again soon.

10/10 Excellent

johnnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was quiet
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 19, 2024
Thank you for being our guest. I am glad you had a peaceful stay. We hope to welcome you again soon.

6/10 Okay

Kerriona

Travelled with group
Liked: Staff & service
The entrance area was nice.
Stayed 1 night in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 19, 2024
Thank you for staying with us. We appreciate you taking the time to provide feedback on your stay. We hope to see you again soon.

8/10 Good

Josh

Stayed 1 night in Feb 2024
Response from Thomas Adams Assistant Front Office Manager on Mar 25, 2024
Hello,Thank you for staying with Crowne Plaza Milwaukee South. I am glad that you enjoyed your stay! We will see you next time!

8/10 Good

Ashley

Liked: Cleanliness, staff & service
close to everything such as the airport, restaurants and other establishments
Stayed 2 nights in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 17, 2024
Thank you for being our guest. I am glad you enjoyed your stay and the area we are located. We hope to see you again soon.

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great when our car didn’t start after didn’t getting back from vacation and letting us hang out in the lobby. They USB ports in the lobby didn’t work but was thankful for a warm room. Spent the night before the trip and was very comfortable and clean.
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Feb 10, 2024
Thank you for staying with us. I am glad we were able to make you comfortable during a stressful situation. We hope you come back soon.

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 3 nights in Feb 2024
Response from Nicole Clough - Front Office Manager on Feb 10, 2024
Thank you for being our guest. I am glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff were super friendly, had a great experience.
Stayed 3 nights in Jan 2024
Response from Nicole Clough - Front Office Manager on Feb 8, 2024
Thank you for being our guest. I am so glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Megan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Thomas Adams Assistant Front Office Manager on Feb 5, 2024
Hello Megan,Thank you so much for your review. I am glad that you enjoyed your stay with us. See you next time!

4/10 Poor

Tyler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Thomas Adams Assistant Front Office Manager on Feb 5, 2024
Hello Tyler,I am sorry to hear that you stay was less than perfect. I hope that you stay with us again, so that we can show you our usual amazing service.

10/10 Excellent

RAMIRO

Stayed 1 night in Feb 2024
Response from Thomas Adams Assistant Front Office Manager on Mar 25, 2024
I am so happy to hear that you enjoyed your stay with us. We will see you next time, hopefully soon!

10/10 Excellent

Mike, South Range

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to freeway yet quiet. Lots of options for dining in the area.
Stayed 3 nights in Jan 2024
Response from Nicole Clough - Front Office Manager on Mar 18, 2024
Thank you for being our guest. I am glad you enjoyed our location. We hope you'll come back again soon.

8/10 Good

Katreania

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Thomas Adams Assistant Front Office Manager on Feb 5, 2024
Hello Katreania,Thank you so much for your review. I am glad that you enjoyed your stay with us. See you next time!

4/10 Poor

B

Disliked: Cleanliness, staff & service
-
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 30, 2024
Thank you for staying with us. I am sorry your stay did not meet your expectations. Any feedback on how we could have improved your stay would be appreciated.

6/10 Okay

Mary

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Pros: Parking was easily available and it was in a great central location- we went tubing and to Discovery World, and this hotel was about 15 minutes from each of these activities. The lobby area is well kept and staff was welcoming. I forgot to pack deodorant, and there is a self-serve convenience store in the lobby where I was able to purchase some. Cons: The room itself didn’t meet expectations. The carpets were musty and stained, the bathroom reeked of cigarettes, the ceilings were obviously water damaged, and the pull-out sofa mattress was stained with food. Additionally, the staff in the restaurant were very accommodating and attentive, but more than half of the breakfast menu was unavailable which was disappointing. Overall it was just an ok stay.
Response from NIcole Clough - Front Office Manager on Jan 30, 2024
Thank you for being our guest. I am sorry your room and the restaurant did not meet your expectations. We are continually working to improve our property and the services we provide. I hope you will be our guest again soon.

10/10 Excellent

Kyran

Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 30, 2024
Thank you for being our guest. We are glad you had an amazing stay and hope to see you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowne Plaza was a beautiful place to stay! The restaurant had good food, the pool area was clean, and the rooms were clean and comfortable! Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 25, 2024
Thank you for being our valued guest. We appreciate you taking the time to tell us about your stay. We are so glad you had an enjoyable time and we look forward to you being our guest again soon.

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for a great price
We had a lovely time and the room was very clean.
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 23, 2024
Thank you for being our guest. We are glad to know you had a great stay. We hope to see you again soon.

8/10 Good

Linda

Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 23, 2024
Thank you for staying with us. Your feed back is valuable. We hope you will be our guest again soon.

6/10 Okay

Christina

Travelled with family
Disliked: Staff & service
Paid for breakfast. Breakfast was supposed to be offered starting at 6:30. At 6:45 the restaurant still wasn’t open because the cook wasn’t there. Staff was rude. Missed out on breakfast since we had to be on the road by 7:15.
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 23, 2024
Thank you for being our guest. I am sorry you were unable enjoy our breakfast. I have authorized a refund for the difference. We hope you will be our guest again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 20, 2024
Thank you for being our guest. We are glad you enjoyed your stay and hope to have you as our guest again soon.

4/10 Poor

Nina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sheets were dirty. The walls had stains. There people above us had a physical altercation most if the night. Not a pleasant experience left after the first night.
Stayed 2 nights in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 17, 2024
Thank you for being our guest. I am sorry you had a bad experience while staying with us. I am sorry we were not able to resolve your issues. We hope you will come stay with us again to see this is not how as stay at the Crowne Plaza usually is.

10/10 Excellent

Ileana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 9, 2024
Thank you for being our guest. I am glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management are AMAZING! Rooms are great. Love the whole set up and everything. I highly recommend staying here.
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 9, 2024
Thank you for your kind words! I am so glad our team made your stay amazing. We look forward to seeing you again soon.

10/10 Excellent

litzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 9, 2024
Thank you for being our guest. I am glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

BreAnna

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 9, 2024
Thank you for staying with us. I am glad to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Monique

Stayed 2 nights in Jan 2024
Response from Nicole Clough - Front Office Manager on Jan 9, 2024
Thank you for being our guest. I am so glad to hear you had an amazing stay. We hope to welcome you back again soon.