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Reviews of Swan Hotel

3 out of 5
Swan Hotel
36 Watling Street, Fenny Stratford, Milton Keynes, England

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 10 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 5 out of 71 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of Fenny Stratford, lots of restaurants within a short walk and just a couple of miles from Bletchley Park. Staff were friendly and helpful - breakfast cooked to order!
Stayed 2 nights in Apr 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, no issues
Stayed 1 night in Feb 2024
Response from boss on Feb 29, 2024
Thanks Peter

10/10 Excellent

mark

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.nice clean room and great breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Gerard, Deeside

Liked: Cleanliness, staff & service, property conditions & facilities
My room was on the 2nd floor and was quite cold. Also there was very loud music playing in the pub until midnight so I didn't get a great sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Very convenient location and good value for money.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Chris

Stayed 2 nights in Jun 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

10/10 Excellent

Lynne

Stayed 1 night in Sep 2022

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Mauro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Claire

Stayed 1 night in May 2022

8/10 Good

Amal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Benjamin

Stayed 1 night in Nov 2021

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for the night between two 12 hour shifts
Stayed 1 night in Oct 2021

6/10 Okay

Jonathon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly service. Money was taken prior to getting there, even though I requested to pay at hotel. I guess you get what you pay for. When putting out the milk, check for the expiry date. Put a menu out for breakfast, as you may save money and wastage on food.
Stayed 1 night in Oct 2021

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and reasonably priced
We booked 2 rooms for a Saturday night whilst attending a British Touring Car weekend at Silverstone. Both rooms were spacious and clean, with comfortable beds, clean towels, tv and tea coffee making facilities. Unfortunately they dont serve food on a Saturday evening, so we had to order in. The host were very informative and offered us plates and cutlery should be need it. Breakfast on Sunday was between 8-9, but we were away before then so cant comment on what it was like. Despite being a pub we heard very little noisy from downstairs, however one of our rooms were are the front of the hotel, i have to have windows open as cant bear getting too warm and unfortunately the hotel is located not far from a nightclub so you can hear all the local young folk heading home. Our daughters who were in a room towards the back of the hotel never heard a thing. Would we stay again? Yes - but maybe with windows closed.
Stayed 1 night in Sep 2021

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful gem of a place! Everyone was so attentive and great with our son. Even if he did try to destroy the place (typical Portsmouth kid) :) The room was booked for my husband and son so they could go and watch the Superbikes at Silverstone the next day. I wasn't intending to go but a free ticket came up and I called The Swan to check that it was OK for me to come too and we were already booked into the triple room which was fantastic. We were able to park the motorbikes right outside the windows around the back so they were out of the main car park. The room was perfect. Husband loved it as he didn't need to worry about the quilt being taken overnight as he had his own bed. The room was silent and the beds perfectly comfortable. The heavy pillow was a godsend as I sleep under a rock when I can! Breakfast was lovely and again everyone was very attentive! We know where we'll be staying next time we have a Silverstone visit. Dave and team, thank you!!!!
Stayed 1 night in Sep 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service
This is a good basic hotel. It is clean, and reasonably priced, the people who run it are friendly and helpful, but it doesn't have any frills.
Stayed 2 nights in Aug 2021

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent the one night but found the staff to be very friendly and helpful, good communication , comfortable night and a really nice cooked breakfast in the morning, i couldnt eat another thing all day and didnt need to Thanks very much
Stayed 1 night in Feb 2020

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 1 night in Jan 2020

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
A very simple place. No extravagance but none expected. The staff were warm and welcoming. The rooms were spotless. Beds were probably the comfiest I've ever experienced in any hotel. Breakfast was lovely. Couldn't fault anything - even if I wanted too. Definitely recommend it.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice welcoming and room was spacious and tidy
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy room, no lift, dirty cups in room, poor communications from staff, I paid for bed and breakfast but there were no cooks in on a Sunday morning so we had to go without! I wish we were told of this before I had paid £120 for one night.
Stayed 1 night in Jul 2019

10/10 Excellent

Beverley, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
Nice room, very clean and comfortable bed. Breakfast was really enjoyable.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Meh ......
Rough and ready, more of a workers hotel , the staff were friendly enough but had no clue about the hotel side . We enquired about the breakfast but again no clue , in the morning the place was deserted , we got no breakfast! Even though it was supposed to be included, no one about to check so we just left the key and left . Swan hotel polish up your act ......
Stayed 1 night in Dec 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely staff
It’s exactly what we paid for. A clean twin room, with a lovely breakfast.
Stayed 1 night in Aug 2018

8/10 Good

Chippy, oxfordshire

Liked: Staff & service
Very pleasant staff
Very pleasant and helpful staff. Rooms functional and adequate for being nearby MK Dons stadium.
Stayed 2 nights in Jul 2018

8/10 Good

Donna, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were really friendly and helpful
The staff couldn't do enough for us, I stayed with my son who has special needs and the staff were so helpful and friendly. We really enjoyed our stay.
Stayed 2 nights in Jun 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff & Manager couldn't have been more helpful. The room is very reasonable for the price and the Hotel was conveniently located.
Stayed 1 night in Jul 2017

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally dissatisfied
I could answer this questionnaire with more than just not on the fully dissatisfied side if l had managed to get into the Hotel to stay there on the night that l booked. Anticipating a late arrival, l tried to contact The Swan Hotel directly - had to go onto their website as Hotels.com had incorrect contact number - but The Swan Hotel did not answer phone throughout the whole evening. No email address or alternative number was provided by them or hotels.com so ended up contacting hotels.com customer service who advised me that they couldn't contact them either, even on their emergency number! Very poor on all counts, nothing was resolved satisfactorally and myself I have now paid twice for accommodation for same night! A lot of wasted time on phone incurred also. As a frequent traveller, I am extremely dissatisfied with The Swan Hotel's response which via Hotels com was notified to me AND subsequently Hotels.com, as the booking agent on their lack of appropriate action in response to me on this matter to date.Hotels.com are responsible as the broker to enshure their customers as guests are given 100% support where a hotel fails to meet appropriate standards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Basic place
It's bit rundown but nice people was no hot water in sink but shower was ok, breakfast was nice but don't have the coffee as it was not very nice, if your stuck for somewhere to stay then ok for a night

8/10 Good

Salehhuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
It was a nostalgia trip.

8/10 Good

Aoife

Cheap and cheerful
Location: The hotel is situated above a pub. The floor below played loud music so I would not recommend staying here if you wish to have a peaceful night however it was a perfect location for the local club Pink Punters. The hotel room was basic with cobwebs in the corners and cigarette burns in the sink and the bed linen had a musty smell but the bed itself was comfortable. Breakfast was included in the price, a traditional full English breakfast, which was a nice treat on the Sunday morning. Overall I would recommend this hotel if you was a cheap room with basic amenities.

6/10 Okay

Verified traveller

Disliked: Room comfort

6/10 Okay

Jacqui, Surbiton

Disliked: Staff & service
Room was clean bit hot and there was a noisy boiler. It was fit for what I needed but no rush to go back