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Reviews of Hotel La Tour

4 out of 5
Hotel La Tour
400 Marlborough Gate, Milton Keynes, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 393 out of 616 reviews" "
Rating 8 - Good. 134 out of 616 reviews" "
Rating 6 - Okay. 42 out of 616 reviews" "
Rating 4 - Poor. 21 out of 616 reviews" "
Rating 2 - Terrible. 26 out of 616 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

ISATOU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great
Stayed 2 nights in May 2024

10/10 Excellent

Stefaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and restaurants are amazing
Stayed 2 nights in May 2024
Response from Duty Manager on May 20, 2024
Hi Stefaan, I’m happy to hear that you enjoyed your stay at Hotel La Tour, and I hope we can welcome you back soon.

8/10 Good

Rene, Dickinson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area and good for meetings or business. The staff was helpful and cordial.
Stayed 1 night in May 2024

8/10 Good

Noreen, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here overnight as we visited the theatre. The theatre was literally 2 mins walk away and the carpark was just as close. All the shops also a stones throw away. Service was 4 star. There are not many amenities in the hotel room. But its clean and incredibly convenient, so for that reason I would recommend.
Stayed 1 night in May 2024
Response from reservation team on May 20, 2024
Hi Noreen, Thanks for your feedback. We appreciate it.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and clean. The staff are friendly, but was just slow checking in
Stayed 1 night in May 2024
Response from Duty Manager on May 15, 2024
Thank you for taking the time to complete the survey and we hope to see you again soon.We are working very hard to ensure that we are the best venue in Milton Keynes and appreciate your feedback, we hope to see you soon.

8/10 Good

Thobekile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying in the same hotel
Stayed 2 nights in May 2024
Response from Duty Manager on May 15, 2024
Thank you for taking the time to complete the survey and we hope to see you again soon.We are working very hard to ensure that we are the best venue in Milton Keynes and appreciate your feedback, we hope to see you soon.

10/10 Excellent

Ben

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, awesome restaurant!
Stayed 1 night in May 2024
Response from Duty Manager on May 15, 2024
Thank you for your review. It's great to hear you were impressed by our facilities and that you appreciated so many aspects of our hotel. At Hotel La Tour, we strive to provide a superior service experience for every guest, and we are delighted we achieved this for you. We look forward to seeing you again.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenery cosy room I love enjoyed my stay. The only thing I didn’t enjoy was breakfast but overall experience was good 👍
Stayed 1 night in May 2024
Response from Duty manager on May 15, 2024
Thank You for your kind words, we appreciate your feedback, as this helps us ensure we are always meeting the high expectations we set for ourselves and the standards our customers expect and deserve.

10/10 Excellent

diane

Travelled with partner
Hotel is modern and staff is very friendly. Will definitely be back
Stayed 1 night in Apr 2024
Response from Duty Manager on May 20, 2024
Thank you for your review. It's great to hear you were impressed by our facilities and that you appreciated so many aspects of our hotel. At Hotel La Tour, we strive to provide a superior service experience for every guest, and we are delighted we achieved this for you. We look forward to seeing you again.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff - polite and attentive . Great bed and room.
Stayed 1 night in Apr 2024
Response from Duty Manager on May 20, 2024
Hi Elizabeth, The whole team at Hotel La Tour are working hard to deliver excellent customer service so it's particularly welcome to hear you had such a great time: I'll make sure your comments are passed on.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Duty Manager on May 20, 2024
Hi Kris, Thank you for taking the time to rate your visit to Hotel La Tour. We look forward to seeing you again soon.

10/10 Excellent

abiola

Stayed 3 nights in Apr 2024
Response from Hayley on May 15, 2024
I’m happy to hear that you enjoyed your stay at Hotel La Tour, and I hope we can welcome you back soon.

6/10 Okay

Abdul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Property is good rooms are spacious and building is modern shame is the staff refused to give Cutlery to us to take to our room as a 4 Star hotel this should be provided as standard we had to ask to speak to the manager in order to receive the cutlery which is a shame because our food got cold just because we had to speak to the manager to get the cutlery his name was Mossad and he was helpful
Stayed 1 night in Apr 2024
Response from reservation team on May 20, 2024
Hi Abdul, I am sorry to hear that. I will pass your feedback to the relevant team for review. Thanks

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Apr 2024

8/10 Good

Jack

Stayed 2 nights in Apr 2024
Response from Duty Manager on May 15, 2024
Thank you for taking the time to complete the survey and we hope to see you again soon.We are working very hard to ensure that we are the best venue in Milton Keynes and appreciate your feedback, we hope to see you soon.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Good location.
Stayed 1 night in Apr 2024
Response from reservation team on May 20, 2024
Hi Sam, Thanks for the score. We happy to have the feedback.

8/10 Good

Josh

Stayed 1 night in Apr 2024
Response from reservation team on May 20, 2024
Hi Josh, Thanks for the score.

2/10 Terrible

Louise

Disliked: Staff & service, property conditions & facilities
Dirty windows, difficult staff and lumpy pillows were a shame. 14th floor has great views.

10/10 Excellent

Tyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Stayed 2 nights in Mar 2024
Response from reservation team on May 20, 2024
Hi Evelyn, Happy New Week. Thanks for the score. we look forward to welcoming you back

10/10 Excellent

Emma

Stayed 1 night in Mar 2024

8/10 Good

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good quality hotel for price
Stayed 2 nights in Mar 2024
Response from reservation team on May 20, 2024
Thanks for the feedback Andrew.

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Breakfast £37.50 Only pizza room service offered at 10pm despite sandwiches showing on menu.
Stayed 1 night in Mar 2024

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views from restaurant / bar, good breakfast selection, room had everything that we needed, only comment is that the bed was extremely high! I have a bad ankle currently and getting on and off the bed was challenging due to the height, I imagine those people with bad backs might also find this a challenge too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Stylish and modern rooms (on this occasion with lovely views over parkland), and the quality of the breakfast is fantastic. Friendly and helpful staff. Highly recommended.
Stayed 1 night in Mar 2024

10/10 Excellent

Shaun

Stayed 1 night in Mar 2024
Response from reservation team on May 20, 2024
HI Shaun, We appreciate your score. Hope you enjoyed your visit. Thanks

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Very good hotel, well priced. Clean and comfy room. Big breakfast selection and very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
Lovely, clean, comfy hotel in the heart of MK
Stay was good and comfortable. Room was spacious and clean and the view of the park was lovely. Would be nice to have slippers in the rooms and charge a little extra as floors are cold especially in the big bathrooms. Breakfast was also really good however, long queues by the two coffee machines and the toaster. Maybe an idea to have one in either side so of the room so not too many people end up gathering in one place which makes moving around a bit restricted. Staff are very friendly and helpful. However, one cleaned a table next to me that had been vacated and when she sprayed the cleaning detergent it sprayed as far as my food and hand. Maybe staff could be mindful to spray away from other tables and guests. Also kids running around in the restaurant at busy breakfast time is a disaster waiting to happen especially in such a stricted space. Lastly the queues at reception and waiting for lifts was a nightmare. Maybe consider a staggered check in and checkout timetable so not everyone is coming at once or have self check in machines in the side. I hope this is helpful and constructive as generally we had a lovely stay and would stay again.
Stayed 1 night in Feb 2024

8/10 Good

Hugh, Camberwell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New modern property
Stayed 1 night in Feb 2024

10/10 Excellent

Edmondo, milton keynes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screen mirror didn’t work not the end of the world all good
Stayed 1 night in Feb 2024

10/10 Excellent

Glen

Stayed 1 night in Feb 2024

10/10 Excellent

charlotte

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel LaTour - MK
Great hotel experience once again. Always nice and clean. Great service too.
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
It’s ok
Hotel will date quickly, room was pleasant but nothing special. Reception is unremarkable with no low counter for wheelchair or disabled guests Bar is amazing though
Stayed 1 night in Feb 2024

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Viktoria

Stayed 1 night in Feb 2024

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the suite, which was great although booked for an extra bed which wasn’t made up when we arrived - had to call reception. Check-in wasn’t great. We paid cash, which seemed to be very inconvenient, was not a smooth and easy experience and felt a little uncomfortable. The lady in housekeeping that came and made up our extra bed would be an asset on your reception at check-in, she was amazing. Bar staff were great - reception needs some work
Stayed 1 night in Feb 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern new hotel. Lack of pillows in room and no fridge.
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 16, 2024
Hello Katie, I am sorry to hear that. I will feed this back to the relevant team. Thanks

10/10 Excellent

Nihad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 16, 2024
HI Nihad,Thanks for the score. Appreciate

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, service and location
Very clean room, had everything I needed including a safe and coffee making facilities. Reception staff very efficient and helpful. Can't rate breakfast or restaurant as didn't have/use. Very convenient for shopping, theatre etc.
Stayed 1 night in Feb 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here. Always clean, very fancy for the price. In the centre of the city with a nice park to walk around
Stayed 3 nights in Feb 2024
Response from Reservation Team on Feb 12, 2024
Hi Luke,Thanks for the kind words and feedback. Have a great day. Thanks

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and sky bar is amazing
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 12, 2024
Hi GerardoThanks for the feedback. I am happy to hear that you enjoyed the Sky bar.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the second time and it was once again very good. Polite staff upon check-in. Very clean and tidy throughout. The rooms are lovely and the bed is fantastic!
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 12, 2024
Good Karl, Thanks for the feedback. Hope to welcome you back soon.

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 12, 2024
Dear Daniel,Thanks for the score. We look forward to welcoming you back soon.

4/10 Poor

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was very disappointed being disabled which reception were aware No disabled room offered would not bring paid breakfast to room
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 12, 2024
Hi Tracey, Thanks for your feedback.This has been taken onboard. Thank

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 12, 2024
Hello JohnThanks for the score. We appreciate it.