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Reviews of Hampton Inn Milford

2.5 out of 5
Hampton Inn Milford
100 Lighthouse Estates Dr, Milford, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 417 out of 794 reviews" "
Rating 8 - Good. 234 out of 794 reviews" "
Rating 6 - Okay. 72 out of 794 reviews" "
Rating 4 - Poor. 38 out of 794 reviews" "
Rating 2 - Terrible. 33 out of 794 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator was broken for 2 days. There were no rooms available on 1st because they were renovating them. Construction debris all over the floors/stair ways. Stuff pilled up in front of ice machine. The person checking me out took 20 minutes and had to call for someone to come and help.
Stayed 4 nights in May 2024
Response from Renee on May 21, 2024
Good Evening,I do apologize for your recent stay with us. The elevator going down was definitely not planned we called the on-call tech Friday night and he did come out and get it working but apparently didn't properly fix it since we had to call the on call tech again Saturday. As we are under renovations I can understand that things can be messy and also items are not always located in the proper place. Because of moving things around it can become cluttered in the property, however we are in the finish line of renovating and will be deep cleaning the property to make sure all traces of construction have dissipated. We do have new staff on the desk, and I apologize for the time it took them to check you out. I will make sure to go over the process with them again. However, I do hope you return to the property once renovations have been completed.

8/10 Good

Sharon L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful They were doing some renovations. So I couldn’t rate excellent on property and facilities
Stayed 1 night in May 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property under active renovation at 1st floor. No gym access, dusty and smell of mold and mildew.
Stayed 2 nights in May 2024

10/10 Excellent

Jesmary

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Limited parking and the property was under construction
Stayed 2 nights in May 2024

4/10 Poor

Nicholas

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast/staffing was great. There was a renovation on arrival and not all accommodations were available for what I wanted to use and was charged to stay there. No warning was given prior to arrival.
Stayed 2 nights in Apr 2024

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jenisia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is nice and in a nice location. Hotel and room was very clean! Pool was also nice and clean. My only complaint is the beds. We had a room with two beds, and both beds were very uncomfortable. It was so hard. The pillows were also very uncomfortable. I couldn't sleep at all. Even my kids were uncomfortable. For the room to be new, you would think they have better mattresses.
Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
House cleaning people are very professional experience, put the front deck suck
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Dirty bathrooms
The bathroom dirty
Stayed 1 night in Feb 2024
Response from Renee on Feb 7, 2024
I do apologize for your recent stay with us and if you ever have any issues, please see our front desk we would be happy to make it right for you.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
all
Stayed 1 night in Dec 2023
Response from Renee on Feb 15, 2024
We hoped that you enjoyed your stay with us if you have any other comments or questions, please reach out to us.

2/10 Terrible

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited relaxation
Some exercise equipment outdated. Room by stairs and outside door too much activity on stairs and slamming doors all night resulting in poor sleep.
Stayed 3 nights in Jan 2024
Response from Renee on Jan 29, 2024
Good Afternoon,I apologize for your recent stay with us. We are in the middle of renovations so updating the fitness center is coming. I do understand the king rooms are at the ends of the property and right by the stairs and can be noisy. I do apologize for your poor sleep. I do hope you return to see the upgrades that are coming.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stopping point for a long trip!
Stayed 1 night in Dec 2023
Response from Renee on Feb 15, 2024
We are so glad you enjoyed your stay with us!

10/10 Excellent

Chris J

Stayed 1 night in Dec 2023
Response from Renee on Feb 15, 2024
We hoped you enjoyed your stay with us. Thank you for the 10 out of 10!

10/10 Excellent

Debbie

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Kristen

Stayed 2 nights in Dec 2023
Response from Renee on Feb 15, 2024
We hope that you enjoyed your stay with us. Thank you for the 5 out of 5!

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Room was nice but bed was far too soft.
Stayed 3 nights in Nov 2023

4/10 Poor

Bruce

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had the misfortune of cohabiting with a mob of BMX dirt bike enthusiasts and their raucous, free-roaming children who shouted and raced down the hallways at 11 p.m. Once a decent hotel, the place has grown shabby from neglect.
Stayed 1 night in Nov 2023

10/10 Excellent

Keisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet calm and serene.
Stayed 1 night in Nov 2023

10/10 Excellent

Sean, Queen Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed there several times I can tell you that the staff is wonderful and I like the fact it’s off the beaten track so it’s quiet.
Stayed 3 nights in Nov 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, a little outdated.
Staff was friendly, hotel could use face lift.
Stayed 2 nights in Nov 2023

4/10 Poor

Kristin

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Daryl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved the staff. They were extremely helpful and nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Stayed 1 night in Nov 2023

10/10 Excellent

Hal

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Desk attendant (Philip) was particularly excellent and accommodating. Expedia did not provide that there was a $50 dog fee (we got it waived) but did state that there might be a cleaning fee (there wasn’t). Bed was very comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Corey

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Marley and Amanda were especially helpful. Breakfast excellent!
Stayed 2 nights in Sep 2023

8/10 Good

Lemuel

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hampton Inn Milford on Sep 12, 2023
Hello Shawn, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was nice. Not great. The pool area could be better maintained, bathroom could be updated as well. Front desk people were superb, very nice, and couldn't be happier with them. All in all, it was a nice stay.
Stayed 1 night in Sep 2023
Response from Hampton Inn Milford on Sep 12, 2023
Hello Joseph, we are glad we were able to provide you with a nice stay. We appreciate your feedback and will raise these concerns to management. We hope to have you again!

10/10 Excellent

Todd

Stayed 1 night in Sep 2023

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and professionally operated. Great breakfast.
Stayed 3 nights in Aug 2023
Response from Hampton Inn Milford on Sep 5, 2023
Hello Owen, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us and that our staff was able to contribute to that. We hope to have you again!

4/10 Poor

Gregory

Stayed 2 nights in Aug 2023

6/10 Okay

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hampton Inn Milford on Aug 29, 2023
Hello Kathryn, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options. Very clean and friendly staff
Stayed 2 nights in Aug 2023
Response from Hampton Inn Milford on Aug 22, 2023
Hello Frank, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us and that our staff was able to contribute to that. We hope to have you again!

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hampton Inn Milford on Aug 15, 2023
Hello Terence, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

2/10 Terrible

Kathryn

They cost double
Stayed 2 nights in Aug 2023
Response from Hampton Inn Milford on Aug 15, 2023
Hello Kathryn, we are so sorry to hear that you did not enjoy your stay with us. Please accept our sincere apologies for any issues you encountered. We take your feedback seriously and will bring this claim to our management. We truly hope we can make up for this experience in the future.

10/10 Excellent

Susen

Stayed 1 night in Aug 2023
Response from Hampton Inn Milford on Aug 29, 2023
Hello Susen, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Hampton Inn Milford on Aug 8, 2023
Hello Amy, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DE State Fair
Our stay was wonderful. The front desk, housekeeping and hospitality staff were very helpful and very kind. We will definitely be returning to this location.
Stayed 1 night in Jul 2023
Response from Hampton Inn Milford on Aug 1, 2023
Hello, thank you for taking the time to leave us a review. We are so glad we were able to make your stay with us wonderful. We look forward to having you again!

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection for breakfast and coffee was always available. Location was good for me.
Stayed 3 nights in Jul 2023
Response from Hampton Inn Milford on Aug 1, 2023
Hello Bernadette, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hampton Inn Milford on Aug 1, 2023
Hello Craig, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
There were a couple of loud tenets and the cleaning products used had an unpleasant smell and feeling but otherwise the beds were comfortable, no bugs, good breakfast, very nice lobby, and overall a great stay.
Stayed 4 nights in Jul 2023
Response from Hampton Inn Milford on Jul 19, 2023
Hello Daniel, we are so glad we were able to provide you with a great stay. We appreciate your feedback, and will take this into consideration. We hope to have you again!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2023
Response from Hampton Inn Milford on Jul 19, 2023
Hello Larry, thank you for leaving us a review. We are so glad you enjoyed your stay with us. We hope to have you again!

2/10 Terrible

Chiah, Claymont

Stayed 1 night in Jul 2023
Response from Hampton Inn Milford on Jul 25, 2023
Hello Chiah, we are so sorry to hear that you did not enjoy your stay with us. Please accept our sincere apologies for any issues you encountered during your stay. We truly hope you will allow us to make up for this experience in the future.

8/10 Good

paula, Manhattan Beach

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms and hallways need a refresh. Chipped paint everywhere and looking a little tired.
Stayed 1 night in Jun 2023
Response from Hampton Inn Milford on Jun 27, 2023
Hello Paula, we appreciate your feedback and will bring this to the attention of our management. We are glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Crystal

Stayed 1 night in Jun 2023
Response from Hampton Inn Milford on Jun 27, 2023
Hello Crystal, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Did not hear the highway traffic. It looked fairly new build for the area.
Stayed 2 nights in Jun 2023
Response from Hampton Inn Milford on Jun 20, 2023
Hello Robert, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Sean, Queen Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place to stay. I’m definitely coming back
Stayed 6 nights in Jun 2023
Response from Hampton Inn Milford on Jun 13, 2023
Hello Sean, thank you for taking the time to leave us a review. We are so glad we were able to provide you with a nice and quiet stay. We look forward to having you again!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hampton Inn Milford on Jun 13, 2023
Hello Matthew, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!