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Reviews of Hemeras Boutique House Aparthotel Piazza Diaz

Hemeras Boutique House Aparthotel Piazza Diaz
Via Cannobio 8, Milan

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 120 reviews" "
Rating 8 - Good. 48 out of 120 reviews" "
Rating 6 - Okay. 15 out of 120 reviews" "
Rating 4 - Poor. 5 out of 120 reviews" "
Rating 2 - Terrible. 9 out of 120 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Young Sun

Stayed 3 nights in Jan 2021

8/10 Good

Richard

Liked: Room comfort
Modern, well equipped apartment in great location
Modern, fairly spacious and well equipped apartment, just a few minute walk from Duomo. Easy self check-in. Some noise at night from some sort of machine / generator nearby, but no other outside noise. Two reasons for markdown: When I arrived, the property had not been cleaned after the previous occupant and nobody was there doing anything despite being well after the check in time. The online 'customer service' dropped the ball just writing 'the cleaners are running late, have a good day'. I'm not entirely confident I could rely problems would be sorted if there was something more serious. The apartment was cleaned two hours later though. The other was filling of an online form with personal details ahead of arrival. It's a good thing in principle, but I couldn't make it work on multiple devices and wasted plenty of time filling the same information again and again. We had to come up with a workaround of sending information via whatsapp.
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Sara Adriana

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Wahr sehr gut aber es fehlten die artikel produkte die in der anzeige home page standen, sehr ergerlich... wir hatten nur 1x seife mit handtücher mehr nicht.... zum glück fehlte nicht das toiletten papier. Aber die komunikation mit Ihnen war sehr sehr gut per what‘s app hat alles geklappt sehr freundlich!
Stayed 1 night in Aug 2020

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

giovanni

Stayed 1 night in Feb 2020

4/10 Poor

Jam

Travelled with partner
Liked: Cleanliness, amenities
Very disappointed at this property. Yes, it was clean but the door and bathroom flush were broken. The bedroom only had two small pillows for two guests. There were extra pillows we tried to use in the cabinet but they had no sheets and the pillows were stained yellow. The sheets smell like sweat. The only upside was it’s close to the main attractions.
Stayed 3 nights in Nov 2019
Response from Gennaro on Dec 13, 2019
Dear Guest thanks for your feedback, we are very sorry that your stay didn't meet your expectations, we manage more than 50 apartments and we offer a concierge service 24 hours, a Reception available for every need and if the guest ask we take action fastly, we also have a professional staff. We hope to host you again to satisfy your expectations. Best Regards Gennaro Front Office Manager

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2019
Response from Gennaro on Dec 13, 2019
Dear Guest thanks for your feedback, we are very sorry that your stay didn't meet your expectations, we manage more than 50 apartments and we offer a concierge service 24 hours, a Reception available for every need and if the guest ask we take action fastly, we also have a professional staff. We hope to host you again to satisfy your expectations. Best Regards Gennaro Front Office Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was clean and comfortable however when checking in at different location then where you are staying it would be nice for the check-in person to walk you over to the building. Telling me it is 5 mins over there not helpful. Also the wifi wasn't working in the morning.
Stayed 1 night in Oct 2019
Response from Gennaro on Nov 16, 2019
Dear Guest Thanks so much for your feedback. We are very happy that the apartment satisfied your needs. We will use all your suggestions to improve our service. We remind to you that our staff is always available to support the guests during the stay. Hope to host you again. Best Regards Gennaro Front Office Manager

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 minutes from the Duomo, great condition
This is an apartment with a fully equipped kitchen, everything is new. The Doumo & the metro are 5 minutes away but no street noise in the room. Did hear the neighbors move around, though.
Stayed 3 nights in Sep 2019
Response from Gennaro on Nov 16, 2019
Dear Tatiana thanks so much for your wonderful review. We will share with all our staff. We hope to host you again soon. Best Regards Gennaro Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were moved from Via Paolo di Cannobio to San Pio V 2 the night before our arrival which was slightly frustrating as we had planned all our routes. That said, the apartment they switched us to was lovely but the location was not as good. I guess you have to look at it in perspective - we were a family travelling with two young children and a double buggy, we had to therefore travel further to get to where we wanted but the apartment was modern, clean and had all the amenities we needed - kitchen, WiFi, two bathrooms etc so no complaints there.
Stayed 3 nights in Sep 2019
Response from GENNARO on Nov 16, 2019
Dear Guest Thanks so much for your feedback. We are happy that the apartment satisfied you. We will use all your suggestions to improve our service. We remind to you that our staff is always available to support the guests during the stay. Hope to host you again. Best Regards Gennaro Front Office Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, extremely spacious for an Italian apartment, and good location. Check-in was a bit different, but overall good! We’d go back again.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place and stay as such - but security issues made it not as relaxed - entry only through Number Combination Code which according to the Office is changed only every two weeks by a technician which means previous occupnats can re-enter theoretically the place at any time. There was no willingness from the Staff to change the Code because of security concers. The request for a call-back from the Office remained unanswered - nobody followed up. Therefore another solution had to be found. This REVIEW is is only for the knowledge of the Hotel Staff and not intended for general consumption
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking
Looks nothing as posted on site, not clean - would not recommend to anyone
Stayed 2 nights in Jul 2019

8/10 Good

Yourith, Calgary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location close to the main attractions in Milan.
Stayed 2 nights in Jul 2019

8/10 Good

Reyes

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location but terrible organisation
The apartment was in a great location and it’s nice and clean. The person that met us was very friendly but although he gave us the codes to access our apartment, he failed to give us the code to enter the building (during the day the building door is open and a concierge mans it, but he lock at lunch time and nights). Repeatedly we asked for this code while waiting in the sun or late at night but first they gave us only a 4 digit number which didn’t work (neighbours let us in). The second day we complained again and the told us before the number we needed to add a key symbol, didn’t work so again wait for neighbors on the 3rd day the said to add xxx before everything else. There were people from other apartments from the same company in the street unable to enter the building just like us. They ignored some of my messages despite being online as I was writing them. The bed in the main room was very nice but the sofa bed in the living room was super uncomfortable. They we’re supposed to clean every other day but they didn’t.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment is centrally located within a 2 minute walk to Duomo. Just enough space for 4 people. Check in was easy once the communication issue as resolved and the communication is shocking prior to arrival. Once we were checked in comm was great.
Stayed 5 nights in Jun 2019

6/10 Okay

Grace

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Better for long stays
This would be a great place to stay if you were staying for a week or more and wanted to get a feel for what it is like to live in Italy as it is essentially an apartment. The biggest issue we had was check in. They have a central office with several locations of rooms so it's difficult to know where exactly you are staying. They ask that you contact them and they will meet you at the location of your room. It got pretty confusing for us and even though I contacted them ten before we got to our location no one was there when we arrived and I had to call again after waiting about 10 minutes.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was rather chaotic as location of apartment was changed at last minute and parking was a distance from the apartment so we had to find our way to the apartment upon just arriving in Milan with no map. Used our cell phone GPS but it took as a while to make our way with all our luggage to the apartment. Apartment itself was fine. Kitchen very small.
Stayed 3 nights in May 2019
Response from HB STAFF on Jun 3, 2019
Dear guest, thank you for your review. We hope to host you again soon. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, amazing location, very clean. Downside - Hot water, no more than 2 guests can take a shower and the hot water runoff , and we had issues with the wifi. But they tried to fix it fast.
Stayed 3 nights in Mar 2019
Response from HBH STAFF on Mar 20, 2019
Dear guest, thank you for the time spend giving that positive review. In some apartament we have the boiler sitem for the hot water, and when the hot water finish the people have just to wait. We hope to host you again soon. Best regards

8/10 Good

Fred, Zurich, Switzerland

Liked: Cleanliness, amenities, property conditions & facilities
The property is locsted near Duomo and the shopping places. The property is big enough for family. Terrace is also availabe where you can eat or for relaxing after touring Milan. The price is acceptable. The proprrty is well recommended.
Stayed 1 night in Feb 2019
Response from HBH STAFF on Feb 26, 2019
Dear Fred, thank you so mutch for the time spend giving that review. We are so satisfied that you liked all of our service. WE hope to can host again. Best regards

10/10 Excellent

Moustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from HBH STAFF on Feb 19, 2019
Dear Moustafa, thank you so mutch for spend time giving this so high point! We are so proud to receive it. Hope to host you soon. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness
The apartments were in a fantastic location not far from Duomo
Stayed 3 nights in Jan 2019
Response from HBH STAFF on Apr 2, 2019
Dear guest, thank you for your review. Hope to host you soon. Best regards

8/10 Good

ALAN, BLACKBURN

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, modern appointment in good location
All good regarding the property. It provided the ideal location to explore Milan on foot - was within 2/3 minutes walk of Piazza del Duomo.
Stayed 3 nights in Sep 2018
Response from Pedro on Nov 5, 2018
Thanks for taking time for writing your comment about your stay with us,we are pleased you enjoy so much your stay in Milan in our boutique apartments situated in the hearth of the city just walking around and finding the principal touristic attractions just a few minuts away,Thanks for your feedback again Our warmest regards Hemeras staff

10/10 Excellent

Sue, San Diego CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice rooms! Convenient to walk to duomo and shopping and restaurants. Very nice. Would stay here again.
Stayed 1 night in Sep 2018
Response from Hemeras Boutique House on Nov 2, 2018
Dear Sue, I am pleased to hear that you find our location to your liking.This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

6/10 Okay

Richard, Bath UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent location in Milan centre close to Duom
An apartment without a front desk. Very difficult to communicate with letting company 24 hrs before arrival to notify time of arrival On this occasion we were met by a representative who failed to give us a map and adequate instructions on how to walk to their office. We got lost in the spider web of Milan streets!! Very frustrating.
Stayed 3 nights in Sep 2018
Response from Pedro on Nov 5, 2018
Dear Richard We thanks you for your feedback about your stay and your advice about the communication and maps indications,we are always improving in our service for making your stay always better,it's very important for us to know the arrival time of the arriving guests for organizing an effective check in,we invite you to stay a next time with us to offer the quality service we use to offer to all our guests Thanks again our best regards Hemeras staff

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment near duomo
Nice apartment, good location, good amenities! a place to return if you don't need hotel kind of service. The sofa bed is very noisy, that was the only complain we have.
Stayed 1 night in Sep 2018
Response from Hemeras Boutique House on Nov 2, 2018
Dear Mary AnnThank you for taking the time to review your stay with us. I am very pleased tohear that our staff made your stay pleasant and you liked the service. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Great location and very clean!
Stayed 1 night in Aug 2018

8/10 Good

vladimir

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great location, need some service inmprovement
We were in Verona for one day only. The location is great. Several things to improve: there was limited number and poor quality shampoo and conditioner; there was no coffee or tee, there was no laundry detergent, the internet signal was poor, the password for internet was provided verbally during checkin
Stayed 2 nights in Jul 2018

10/10 Excellent

Neringa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Fiona, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Newly decorated but very weak in communication
The apartment is comfortable in general. Everything is clean and new. Yet, communication is a challenge. We were not aware that we need to call the apartment 24 hours in advance to arrange for check-in. There is no front desks . When you really in need, it is difficult to get help from the operator. We were told that there was no difficulty to get a taxi to Cemtral train station when we check out. We were asked to call them just 5 mins before leaving and they would call for us. However , I had dialled many times of the phone number in order to get someone to talk to me. Worse still, they text me that there was no taxi nearby and asked me to call the taxi company direct who could only speak in Italian. I had real difficulty in talking to the taxi company . Finally, I had to ask help from others to talk to the taxi company in order to get a taxi and I could only marginally make the train to the airport.
Stayed 2 nights in Jul 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accomodations
Fantastic location, in very safe and clean building. Apartment itself was very nice and spacious. Will definitely stay in a Hemeras Hotel again!
Stayed 1 night in Jun 2018
Response from Andreza on Jul 11, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! Staff Hemeras

8/10 Good

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Hemeras Boutique House Staff on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

6/10 Okay

Benny, Hong Kong

Liked: Cleanliness, staff & service
new & good location
everything okay Except the sercurity & hot water. The problem is the room cannot be.double locked , if somebody got yr pin can open yr door while you sleep, this is a must to improve immediately. Btw, hot water just fit for two guest, this is not cool if you were the last one.
Stayed 2 nights in Jun 2018
Response from Andreza on Jul 11, 2018
Dear Benny, I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. Thank you and look forward to seeing you soon. Staff Hemeras

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hemeras Boutique House Staff on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

8/10 Good

Hussain, Qatar

Liked: Cleanliness, property conditions & facilities, room comfort
It was a really spacious and beautiful penthouse apartment with a huge terrace, however, I didn't like that it was not cleaned before we arrived and that we didn't have a good parking spot.
Stayed 1 night in Jun 2018
Response from Andreza on Jul 1, 2018
Dear Hussain, Thanks for your reservation, we remind you that we have given you a courtesy to let you in before check-in to leave the luggage that would be apart from 2 pm. We look forward to a future stay in Florence and Rome. Staff Hemeras

10/10 Excellent

Vittoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hemeras Boutique House Staff on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hemeras Boutique House Staff on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equiped in central location
Stayed 3 nights in Jun 2018
Response from Best Regards on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

8/10 Good

Ankita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Hemeras Boutique House Staff on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Best Regards on Jul 5, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Perfect and easy check in. Very lovely staff. Well taken care of and clean. Safe neighbourhood. Loved my stay!
Stayed 2 nights in Apr 2018
Response from Andreza on May 10, 2018
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. STAFF HEMERAS

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Modest
Modest apartment. It was cold but the office did not provide us with blankets.
Response from Andreza on May 12, 2018
Dear Guest, I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Staff Hemeras

10/10 Excellent

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment, location and very clean
Apartment was in an amazing location - 5 min walk from Duomo cathedral. Service was very good. We checked in at the main office which is a 6 min walk from the apartment which we were escorted to by a very nice gentleman. They provided toiletries and towels and cleaning service daily. I would definitely recommend staying here.
Response from Hemeras Boutique House on Mar 30, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As central in Milan as it gets. Literally a three block walk to the Duomo. So perfect.
Stayed 3 nights in Jan 2018
Response from Hemeras Boutique House on Feb 10, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartment and excellent service
I booked an apartment for 2 people. We were upgraded for free to an apartment in via Foscolo which is a street off the Duomo so best location for sightseeing, shopping and restaurants. The apartment is very elegant, spotless clean, you have all toiletries, coffee, tea and biscuits; you also have daily cleaning as in hotel. Excellent service, the staff is very professional, friendly and helpful. I strongly recommend it and I would stay in Hemeras apartments again as they operate in different cities. Book it you won't regret it.
Stayed 1 night in Oct 2017
Response from Hemeras Boutique House on Jan 12, 2018
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a hotel
It's an apartment in a non-descript building. Stairs to go up, no help with luggage, no one to give you a wakeup call or order a taxi or give directions or make a reservation. Don't bother; spend a bit more and get a real hotel room.
Stayed 1 night in Sep 2017