Standard Room, 1 King Bed, Non Smoking

Reviews of Quality Inn

2.5 out of 5
Quality Inn
3801 Frontage Rd, Michigan City, IN

Reviews

7.6

Good

Rating 10 - Excellent. 211 out of 789 reviews" "
Rating 8 - Good. 305 out of 789 reviews" "
Rating 6 - Okay. 154 out of 789 reviews" "
Rating 4 - Poor. 73 out of 789 reviews" "
Rating 2 - Terrible. 46 out of 789 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Penny, Shoreham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, hot breakfast with somewhat limited options. Building and common areas were pleasing.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Penny,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestion about breakfast. We'll keep your comments in mind, and we hope to see you again should you be back in the area.Sincerely,Quality Inn Michigan City Team

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
As a whole, the room was mostly decent. I'd probably stay here again as long as the price was low. But I have to rate it lower for these reasons: -The biggest issue I had was that they charged a $100 security deposit, which was supposed to be immediately refunded. Instead, the charge actually went to my card and wasn't removed till 4 days after my stay, after I had called them and asked why it was still there. They said they initiated the return 3 days earlier... but it is concerning. -The AC did not respond to the settings I entered. It worked, but I turned it to fan always on mode... Didn't do it. I set the temp colder... Didn't do it. -Their "breakfast" was the worst I've had at a hotel. It has bagels, which were so stale that they were completely hard; a waffle iron and mix; a few packaged muffins; some cereals (but no milk), some apples, and some yogurt. That was it. -The 1st room I got the door wouldn't work. The hotel clerk tried to open it, and still no. They switched us to another room, so it wasn't a big deal, but still figured worth mentioning that the place is a little under maintained.
Stayed 1 night in May 2024
Response from General Manager on May 18, 2024
Dear John,Your feedback is greatly appreciated, and we are pleased you chose to stay with us. Please accept our sincere apologies for the concerns you expressed about our AC, breakfast, and security deposit. This charge is typically released three to five business days after check-out. Also, our team will revisit your other comments and ensure we correct any issues immediately. Thank you for being a valued guest, and it would be our pleasure if you stayed with us again, allowing us to provide you with an experience that will meet and exceed your expectations.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Dharmesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Dharmesh,Thank you for taking a moment to share your experience. We're pleased to have earned five stars from you! It would be our pleasure to welcome you back in the future.Sincerely,Quality Inn Michigan City Team

4/10 Poor

nerison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me extra $75.00 dollars I already paid for my room I contacted them and told them I need a refund I haven’t got it back yet. I will never stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on May 16, 2024
Dear Nerison,Thank you for being our valued guest. We aim to deliver seamless stays, so we apologize for any concerns you have. Since you made this reservation through a third-party site, we encourage you to reach out to that site for assistance. Of course, if there is anything we can do on our end, we would be happy to assist. It was a pleasure having you here, and we would be honored if you would consider giving us a second chance in the future.Sincerely,Quality Inn Michigan City Team

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nishyra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Pool was great main reason we booked.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Nishyra,Thank you for taking the time to review your recent stay. We're delighted you had the chance to enjoy our sparkling pool, and we appreciate you spotlighting it to your fellow travelers. It was truly a pleasure having you here, and we hope you return soon.Sincerely,Quality Inn Michigan City Team

6/10 Okay

Patty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good except breakfast. The pancake maker was broke for two days that I know of. I ask the attendant for milk. The jug was empty. He did not get milk because he was watching a movie on his cellphone so I didn’t have cereal.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Patty,Thank you for taking a moment to share your recent experience. We sincerely regret to learn that you were not fully satisfied with your stay. We'll be sure to share your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Price ect.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Linda,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.Sincerely,Quality Inn Michigan City Team

6/10 Okay

Mark

Liked: Cleanliness
Shows wear and tear.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Mark,Thank you for your honest feedback. The issues you raise are important to us. Please accept our apologies for any concerns about the condition of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate team members. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Silas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and excellent location
Stayed 1 night in Apr 2024
Response from Rachel on Apr 16, 2024
Thank you for providing your review of Quality Inn.

8/10 Good

Lasya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good to take a room over there.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Lasya,Thank you for choosing to stay with us at Quality Inn. Our goal is to provide every guest with lovely accommodations, so we're thrilled you enjoyed your room. It was an absolute pleasure to host you, and we hope you'll choose to visit us again in the future.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachel on Apr 16, 2024
Thank you for providing your review of Quality Inn.

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location for shopping and rooms were nice.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Gilbert,Thank you for taking the time to review your stay atQuality Inn. We are delighted to know that our friendly and accommodating staff, convenient location, and comfortable rooms were all to your liking. It would be an honor for you to come visit us again.Sincerely,Quality Inn Michigan City Team

8/10 Good

Randall and Kay

Clean and comfortable room . Just what we needed. Outside could use some more attention. Staff was above and beyond helpful.
Stayed 1 night in Apr 2024
Response from Rachel on Apr 5, 2024
We regret that we fell short of your expectations. I will discuss your review with all of our department heads to ensure this doesn't happen again. Please accept our apology concerning the outside. Thank you again for your feedback

8/10 Good

ALOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For budget, this is good option. My floor was non-smoking and maintained well. Staffs were very friendly and courteous. Breakfast could have been better. They kept it to minimal and we had same dry menu for three days.
Stayed 3 nights in Mar 2024
Response from Rachel on Apr 5, 2024
We regret that we fell short of your expectations. I will discuss your review with all of our department heads to ensure this doesn't happen again. Please accept our apology concerning breakfast. Thank you again for your feedback

10/10 Excellent

Davonna, Pine Bluff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful will be back
Stayed 1 night in Mar 2024
Response from Rachel on Mar 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Trifon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a road trip stop over. Very impressed.
Stayed 1 night in Mar 2024
Response from Rachel on Mar 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Triston

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachel on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Donna

Asking for a deposit is crazy.
Stayed 1 night in Mar 2024
Response from Rachel on Mar 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Beverly J

Travelled with group
Liked: Staff & service
The beds were too high, ice machine broke and no elevator. I would of liked a hot breakfast other than pancakes and waffles.
Stayed 2 nights in Mar 2024
Response from Rachel on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachel on Mar 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

manmeet

Stayed 1 night in Feb 2024
Response from Rachel on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed overnight from 10pm until 8.30am the following morning as I was solo travelling. The two staff members I dealt with were borh really pleasant. Room was nice, spacious, comfortable and clean. Just the out-dated bathroom let it down but everything worked fine. Breakfast was no frills, but there was plenty of choice and it set me up for the day. Would recommend.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Simon,It was our pleasure to ensure you had a positive experience at Quality Inn. Thank you for spotlighting our friendly service, spacious rooms, and all the comfort and amenities we provide our guests. Earning your recommendation is the greatest compliment, and we hope to welcome you back soon for another fantastic time.Sincerely,Quality Inn Michigan City Team

6/10 Okay

Jill

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachel on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Joyanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than ext
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Joyanna,Thank you so much for choosing to stay with us at Quality Inn. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rachel on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Amber Mikey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and the room was clean enjoyed our stay here would definitely stay again
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Amber,Our team is always committed to a clean and comfortable stay, so we’re delighted that this was your experience. We're also happy you had no issue relaxing during your visit, and we hope to welcome you back to Quality Inn in the future.Sincerely,Quality Inn Michigan City Team

6/10 Okay

Brenton

Stayed 2 nights in Feb 2024
Response from Rachel on Mar 28, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good size room an bed was very comfortable. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Tricia,Thank you for your kind words. We're delighted to hear that you found our spacious rooms comfortable and that our bed exceeded your expectations for comfort. It's also great to know you'd choose to stay with us again. We look forward to welcoming you back for another exceptional experience.Sincerely,Quality Inn Michigan City Team

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and our room was spacious. The staff were lovely. The fridge in our room did freeze everything but other than that it was a lovely stay.
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Lindsey,Thank you for sharing your experience. We are delighted you found our hotel well-maintained and your room spacious and aesthetically pleasing. However, we apologize for the inconvenience caused by the fridge in your room and assure you that we will take the necessary steps to prevent this from happening again. We are glad to know that you had a wonderful stay with us and would love to have the opportunity to welcome you back for an even more seamless experience.

8/10 Good

Elda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoy our stay here but the reason for the 4 stars was the breakfast not that great,the bathroom too shallow that u can feel the water in the toilet bowl. The bedroom key missed up a lot.but over all it was enjoyable stay.the front desk was so nice and helpful.’if your a foodie person I highly recommend this place. Everything are close to the area.restaurant and shopping place.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Elda,Based on your rating, it appears you had a great visit overall, and we're glad you and your family enjoyed our central location and friendly service overall. Your recommendation means a lot to us, as does your feedback on how we could've improved your stay. Please consider returning soon for an even better visit.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
34 hour rest
It was quite and nice, no one was beside us so we rest very good.. And had semi parking too. Thanks for the nice stay
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Christopher,Thank you for choosing Quality Inn. We're glad you enjoyed a relaxing night at our property, and we look forward to providing all you need to rest up before getting back on the road the next time you're in town.Sincerely,Quality Inn Michigan City Team

4/10 Poor

Cody

Liked: Cleanliness
Disliked: Room comfort
Bed not very comfortable or good quality, walls are very thin. Shower is ok
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Cody,Thank you for your honest feedback. We regret to learn that you were not fully satisfied with your stay. Your feedback about the beds and noise will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. Sincerely,Quality Inn Michigan City Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rachel on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Kecia

Liked: Staff & service
Property is affordable and clean rooms for the price
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Kecia,Thank you for your glowing rating. We are thrilled that we were able to provide an affordable stay while also maintaining high standards of cleanliness. We trust that you had a great stay with us, and we look forward to welcoming you back. Sincerely,Quality Inn Michigan City Team

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Monyay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t get to stay for personal reason they refused me my refund never booking with quality in again.. they are thieves and take people money
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Valued Guest,We are sorry you could not stay with us; however, we must abide by our refund policies. Since you booked through a third-party site, we highly recommend reaching out to them for any billing concerns. Thank you for sharing your thoughts, and we hope you have safe travels. Sincerely,Quality Inn Michigan City Team

6/10 Okay

amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

naveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Tammy,We're delighted you had a very nice stay with us. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Quality Inn Michigan City Team

4/10 Poor

tiffany

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Betzabeth

Stayed 1 night in Jan 2024

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the room was poorly lit room looked very dated but clean
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Gerardo,Thank you for being our guest and for taking a moment to share your feedback. While we are sorry you didn't have the perfect stay, we hope for all of our guests, we are happy you enjoyed our clean accommodations. We hope to have the pleasure of welcoming you back and impressing you further.Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Catearina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and excellent rooms!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Charles,Thanks for joining us at Quality Inn. We appreciated the opportunity to host you, and we're grateful for your kind words about our accommodations and level of service! Come back soon!Sincerely,Quality Inn Michigan City Team

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Noah

Stayed 1 night in Dec 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Daniel,Thank you so much for your review and for giving us a perfect rating. It is fantastic to hear that our spirit of service shined through during your recent visit with us at Quality Inn. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Quality Inn Michigan City Team