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Reviews of Hotel Colonnade Coral Gables, Autograph Collection

4 out of 5
Hotel Colonnade Coral Gables, Autograph Collection
180 Aragon Ave, Coral Gables, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1005 reviews" "
Rating 8 - Good. 206 out of 1005 reviews" "
Rating 6 - Okay. 72 out of 1005 reviews" "
Rating 4 - Poor. 22 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe, Miami

Business traveller
Liked: Amenities, property conditions & facilities
Convenient option in Coral Gables with lots of dining options and walkable area
Stayed 1 night in May 2024
Response from Stephanie on May 8, 2024
Dear Philippe,Thank you for your beautiful review.We are excited that you had an excellent stay with us and enjoyed our central location in Coral Gables directly on Miracle Mile.We are looking forward to welcoming you back soon.

10/10 Excellent

Leodan, North miami

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Michelle on May 5, 2024
Good morning. Thank you for staying with us. We appreciate your business. Have a wonderful day.

10/10 Excellent

Yanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel overall
Stayed 1 night in Apr 2024
Response from Hotel Colonnade Coral Gables on Apr 28, 2024
We are delighted to learn that you enjoyed your stay with us. We are looking forward to hosting you again soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Stephanie on Apr 28, 2024
Dear Sonia,Thank you for your 5-Star review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Colonnade Coral Gables on Apr 26, 2024
What a fantastic score !!! We hope that we have the opportunity to host you again soon.

10/10 Excellent

Karen, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet fees are sooooo high!!!
Stayed 5 nights in Mar 2024
Response from Michelle on Apr 21, 2024
Good morning, Thank you for letting us know. There are some self-parking garages around. These are public. Nothing to do with the hotel. Have a nice day.

10/10 Excellent

Marcos, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service
We were attending a University of Miami induction day for our son. This hotel is 10 minute drive from UM in the heart of coral gables so at walking distance you have a lot of dinning options.
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 14, 2024
Thank you Marcos for staying with us. We hope you visit us real soon. Thank you for the amazing review.

10/10 Excellent

Roberto, WESTON

Stayed 5 nights in Apr 2024
Response from Michelle on Apr 13, 2024
Thank you for staying with us Roberto. Hope to see you back real soon.

6/10 Okay

michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Stephanie on Apr 13, 2024
Dear Michael,I am sorry to hear that you did not have an excellent stay with us.If you like to share your feedback with us, please call us.

10/10 Excellent

christin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on Apr 11, 2024
Dear Christin,Thank you for your 5-Star review.We are looking forward to welcoming you back soon.

10/10 Excellent

Gary, Asheville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and very helpful!
Stayed 2 nights in Mar 2024
Response from Stephanie on Apr 6, 2024
Dear Gary,Thank you for your beautiful review.We appreciate you recognizing our amazing staff.Looking forward to welcoming you back soon.

6/10 Okay

VINCENZO, Geneva

Stayed 1 night in Apr 2024
Response from Michelle on Apr 24, 2024
Good morning VicenzoThank you for staying us. We appreciate your loyalty. Hope to welcome you back real soon.

10/10 Excellent

Luis

Liked: Cleanliness
Very goof
Stayed 1 night in Mar 2024
Response from Michelle on Apr 2, 2024
Thank you for staying with us. Hope to welcome toy back soon.

10/10 Excellent

Galina

Travelled with family
Liked: Staff & service, property conditions & facilities
Great service and accommodations. Friendly staff and personable management. We will definitely consider staying here again.
Stayed 2 nights in Mar 2024
Response from Stephanie on Apr 1, 2024
Dear Galina,Thank you for your beautiful review.We appreciate you recognizing our staff service and spotless guest rooms.We are looking forward to welcoming you back soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Guest services was on-top of everything.
Stayed 2 nights in Mar 2024
Response from Stephanie on Mar 31, 2024
Dear Maria,Thank you for your 5-Star review.We appreciate your complimenting our service.Looking forward to welcoming you back soon.

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and spotless, with excellent customer service. Good location. Highly recommended
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 31, 2024
Dear Esther,Thank you for your 5-Star review.We appreciate your highlighting our cleanliness and customer service.Looking forward to welcoming you back soon.

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way 🏆
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 31, 2024
Dear Galina,Thank you for your amazing review.We are looking forward to welcoming you back soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel stay!! Humberto so kind and friendly! Valet and room service staff so friendly!
Stayed 3 nights in Mar 2024
Response from Stephanie on Mar 28, 2024
Dear Joanna,Thank you for your beautiful review and recognizing Humberto.We are looking forward to welcoming you back soon.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"An unforgettable one-night stay at this hotel was made even more exceptional with a surprise upgrade to a presidential suite. With nothing to fault, the experience was flawless. "The hotel's great location offers plenty of dining choices, making it a top pick for a luxurious and convenient getaway."
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 27, 2024
Dear Douglas,Thank you for your stunning review.We are excited to hear that you had an excellent stat with us and are looking forward to welcoming you back soon.

10/10 Excellent

Krista, Tampa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 26, 2024
Dear Krista,Thank you for your 5-Star review.We are looking forward to welcoming you back soon.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on Mar 27, 2024
Good morning, Kerry.Thank you for staying with us. Hope to see you real soon.

10/10 Excellent

stephanie

Travelled with partner
Liked: Property conditions & facilities
Love the location and the room was huge with a seating area and desk….
Stayed 1 night in Mar 2024
Response from Michelle on Mar 26, 2024
Good morning Stephanie, Thank you for staying with us. Hope to welcome you back real soon.

8/10 Good

Shayan, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite was spacious and reasonably well decorated. The front desk lady at the time of check-in was matter of fact and not very welcoming. The bartender in the lobby bar was very friendly and polite. The housekeeping staff was very noisy when working the corridor outside our room. The location was great!
Stayed 2 nights in Mar 2024
Response from Stephanie on Mar 25, 2024
Dear Shayan,Thank you for your review.I am excited to hear that you enjoyed our spacious rooms and our location.Please accept my sincere apologies for the noisy housekeepers and the bad experienced at the front desk. We will address it with the team right away.

4/10 Poor

Luis

Travelled with family
They tall me my room is going to be until 4 Pm
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 24, 2024
Good Morning,Thank you for your review.We are sad to hear that you did not have an excellent stay with us.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Elegant hotel. Good service
Stayed 1 night in Mar 2024
Response from Michelle on Mar 15, 2024
Good morning Lily. Thank you for staying with us. Hope you visit us real soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants & cocktails are great.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 11, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Vitaliy

Liked: Cleanliness, property conditions & facilities
Everything amazing about this hotel .
Stayed 2 nights in Mar 2024
Response from Hotel Colonnade Coral Gables on Mar 10, 2024
We appreciate your perfect score and we are looking forward to host you again!

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great location, wonderful Staff. Would return for sure!
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 5, 2024
Dear Kimberly,Thank you for your beautiful review.We appreciate you recognizing our wonderful staff, location, and property.Looking forward to welcoming you back soon.

10/10 Excellent

Tiffany

Stayed 3 nights in Feb 2024
Response from Hotel Colonnade Coral Gables on Mar 23, 2024
It is with great pleasure that we received your perfect score. We are looking forward to host you again in the near future.

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's classic and modern at same Time, very very nice hotel.
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 27, 2024
Dear Theresa,Thank you for your 5-Star review.We are excited to hear you had an excellent stay with us.Looking forward to welcoming you back soon.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Some of the staff were very lackadaisacal.Asked why they charged me an additional $50 on.my credit card after the initial check in charge of $250 ,was fobbed off.The maids showed up at 4pm and I told them.not needed. Signage poor and easy to get confused in the labyrynth of rooms and floors.Zero concierge service.They assume you know all about Coral Gables and its offerings.Need a local map and also an internal map of the hotel.
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 24, 2024
Dear John,Thank you for leaving a review for us.Please accept our sincere apologies for the service shortfalls at the front desk, we have addressed your feedback.Thank you for suggesting some additional information, we are having a book with information in the making.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here could not have been more helpful or welcoming. The room was very nice, well-equipped, exactly as advertised. We will definitely come back.
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 20, 2024
Dear John,Thank you for your beautiful review.We are excited to hear that you enjoyed out beautiful appointed guest rooms.Looking forward to welcoming you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to everything
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 19, 2024
Dear David,Thank you for your 5-Star review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Francy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location ; great clean hotel ; got free sangrias
Stayed 2 nights in Feb 2024
Response from Feed Back on Feb 16, 2024
We are pleased you enjoyed your stay.

2/10 Terrible

Yuka, Irvine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Feed Back on Feb 16, 2024
Thank You for your stay at Hotel Colonnade

10/10 Excellent

Charlotte, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel away from the crowds of south beach. Quiet area and hotel. Nice pool and seating outside to relax. Staff was very welcoming and friendly. I would stay again.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Christine, Greensboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Umberto was amazing and Maria at the restaurant was as well. Great hotel.
Stayed 1 night in Feb 2024
Response from Hotel Colonnade Coral Gables on Feb 11, 2024
Thank you very much for your perfect score. We will share your kind words with Maria and Humberto

10/10 Excellent

Lona

Stayed 1 night in Feb 2024
Response from Stephanie on Mar 23, 2024
Dear Lona,Thank you for your 5-Star review.We are excited your had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 9, 2024
Dear Patricia,Thank you for your stunning review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very accomodating, the dining options were great and its a really unique building.
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 6, 2024
Dear Carrie,Thank you for your stunning review.We appreciate you recognizing our amazing staff and are excited to hear that you enjoyed our dining options and beautiful building.Looking forward to welcoming you back soon.

6/10 Okay

gregory

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 7, 2024
Dear Gregory,Thank you for leaving a review for us.I am sorry to hear that we did not exceed your expectations. I would love to hear how we could improve, please feel free to call the hotel or e-mail us and ask for Stephanie (General Manager)

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was placed in the room about a mile from the elevator. It was interesting the first time, but the second and a third time it was not. The hotel is really big, they put me in the room at the very end of the hallway. Frankly everything else was very nice.
Stayed 2 nights in Jan 2024
Response from Stephanie on Feb 5, 2024
Dear Peter,Thank you for your review. I am excited to hear that you enjoyed your stay with us.Please accept my sincere apologies for the long walk to your room.

10/10 Excellent

Christina, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for staffing at Aragon cafe. Extremely slow surface with food served cold
Stayed 3 nights in Feb 2024
Response from Stephanie on Feb 5, 2024
Dear Christina,Thank you for your 5-Star review.Please accept my sincere apologies for the slow service in Aragon Cafe, we will work with the team to increase the staffing.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Stephanie on Feb 4, 2024
Dear Jessica,Thank you for your beautiful review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Marcos

Stayed 2 nights in Jan 2024
Response from Stephanie on Mar 23, 2024
Dear Marcos,Thank you for your 5-Star review.We are excited your had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and friendly staff
Stayed 1 night in Jan 2024
Response from Feed Back on Jan 30, 2024
Hotel Colonnade is pleased you enjoyed your stay .

10/10 Excellent

Jasmin

Great customer service
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 30, 2024
Dear Jasmin,Thank you for your review and recognizing the team for their excellent customer service.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Feed Back on Jan 30, 2024
Hotel Colonnade is vary pleased you enjoyed your stay.

10/10 Excellent

Raquel

Stayed 1 night in Jan 2024
Response from Stephanie on Jan 30, 2024
Dear Raquel,Thank you for your review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.