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Reviews of Sonder The Abbey

3.5 out of 5
Sonder The Abbey
300 21st Street, Miami Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 237 out of 431 reviews" "
Rating 8 - Good. 99 out of 431 reviews" "
Rating 6 - Okay. 41 out of 431 reviews" "
Rating 4 - Poor. 22 out of 431 reviews" "
Rating 2 - Terrible. 32 out of 431 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael, Peoria

Travelled with family
Was ok for the price, shower backed up flooded bathroom
Stayed 1 night in May 2024
Response from Sonder on May 22, 2024
Hi Michael, we're sorry for the issues in your bathroom. Our team will investigate promptly and work to remedy any present issues. We hope to host you again and give you a better experience.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hoped the TV would be easier to maneuver; couldn't connect to Airplay. The temperature could also be better, but overall a great stay at the Sonder The Abbey. The staff were super helpful with telling us about the hotel/amenities and the room & bathroom was great.
Stayed 1 night in May 2024

6/10 Okay

Francisco

Stayed 1 night in May 2024
Response from Sonder on May 20, 2024
Thank you for staying with us, Francisco! Please let us know if we could've done anything to improve your stay. We hope to host you again soon.

10/10 Excellent

Trey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice experience overall, there is no parking tho at the hotel but right around the Corner for all day parking for 40 buck, also the wall are thin so it easy to hear people walking around but it was a very nice and polite experience
Stayed 1 night in May 2024

8/10 Good

Piotr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only tv to watch! You have to download the app. Besides everything else was ok. Room was clean, staff very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Marianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! My friend and I had the best time! SLS hotel within 8 min walking distance! Beach was even closer! Great Service
Stayed 1 night in Apr 2024

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location ...with beach 5 mins walk away. Public transport at 1 min walk... Entire happening area within 20 min walking distance.
Stayed 2 nights in May 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Really cute property with very comfortable large beds. The staff was excellent. The walls and floors are a bit thin between the rooms so it can be a little noisy. Very nice area, close to the beach and about six blocks from the main South Beach Shopping Area
Stayed 2 nights in May 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. Staff was very friendly and welcoming. The hotel is an easy 5 minute walk to the beach. Bed was comfortable, WiFi was fast, room was clean.
Stayed 1 night in May 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Sonder on Apr 29, 2024
Hi Marvin, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the art deco, historic neighborhood adjoining Collin’s Park—all two blocks from the beach. The room was spacious, modern, and clean. Less convenient was the complete lack of room service—even if you asked for it. Second, the hotel central phone number will not connect you to the front desk at the Miami location—all communication is via the APP—again all centralized from Europe I believe. Yet there was a front desk upon arrival. Strange.
Stayed 2 nights in Apr 2024

8/10 Good

Adam, Odenton

Stayed 6 nights in Apr 2024

10/10 Excellent

GLEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills, easy-going, close to the beach, restaurants and Lincoln Road Mall.
Stayed 4 nights in Apr 2024

10/10 Excellent

AMANDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty close to the beach. Staff was welcoming and helpful. Did the job. Nothing extra.
Stayed 2 nights in Apr 2024

8/10 Good

Valdrien

Travelled with family
Nice hotel and room in a nice neighborhood and staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Liked: Amenities
Great location. Everything you need for a stay in Miami.
Stayed 3 nights in Mar 2024

10/10 Excellent

Petrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice simple stay
Stayed 4 nights in Feb 2024

2/10 Terrible

Raphael

Stayed 1 night in Mar 2024

6/10 Okay

Giuseppe, Macomb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonder on Mar 20, 2024
Hi Giuseppe, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Yuina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome. Thank you so much.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ez
Stayed 2 nights in Mar 2024

2/10 Terrible

Steven, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible next room neighbors. Up all night. Heard them talking, sneezing, couldn’t sleep. Hotel is nice but no parking.
Stayed 1 night in Mar 2024
Response from Sonder on Apr 8, 2024
Hi Steven, we're sorry for the trouble with the noisy neighbors. We provide a white noise machine and earplugs in an attempt to mitigate this noise, and we apologize for the inconvenience. Should you choose to give us another chance, we'd love to host you in one of our 40+ cities worldwide.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Room was perfect - looked new and renovated nicely! Location is great - walkable to collins. The only downfall was that there was no pool (which for some reason I was under the impression that there was) so I had to go elsewhere and pay a day rate to use their pool/beach.
Stayed 1 night in Mar 2024

8/10 Good

Karen

Stayed 1 night in Mar 2024

10/10 Excellent

giorgino

Stayed 1 night in Mar 2024

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Updated hotel. Nice and very modern
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mathilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il manque accès à la télévision, avoir une table et 2 petites chaises dans la chambre pour manger ou prendre un verre. Place pour s’assoir dehors.
Stayed 5 nights in Feb 2024

10/10 Excellent

Tais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely check in
Check in was lovely, friendly and fast. Room was like the pictures, clean, comfortable and spacious. So far, wonderful experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Francis

Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with partner
Disliked: Amenities
Clean & quite no tv
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but comfortable
Great location, clean and spacious room (accessible room). TV didn’t work and had to ask for shampoo and conditioner. Basic but comfortable stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Channing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonder on Mar 7, 2024
Hi Channing, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

4/10 Poor

MARTY

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Sonder on Mar 1, 2024
Hi Marty, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Roger

Business traveller
Liked: Cleanliness
Very cold in the rooms. No one on front desk
Stayed 3 nights in Jan 2024

10/10 Excellent

Sarine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my second stay at The Abbey. I love it! It’s so perfectly located in a calmer section of south beach. Across the street from the beach. It’s definitely my most favourite, it’s clean and modern. Highly recommend!!
Stayed 7 nights in Jan 2024

10/10 Excellent

Hélène

Stayed 7 nights in Jan 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor, walkable location to restaurants and beach. Front desk always there to help. No parking but used SpotHero at ramp half block away.
Stayed 1 night in Jan 2024

4/10 Poor

Anastacia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had so many issues. One, our room (rm 111) had a water leak and our floor was covered in water on our second day there. Our travel bags got soaked. In rm 111 It was VERY noisy above us. A lot of heavy walking, banging, sounded like a lot of furniture was being moved around but it was happening a late hours and continued into the early morning. Also we always had people talking outside our door early in the morning when we were moved into our new room on the third floor for the rest of our stay. Second day we moved to the third floor it was a larger room which we appreciated. However our shower clogged so we had to quickly take our showers and on top of that we got hit with a notice that there would be no hot water between 10am-6pm. We went to the beach (this is day two, after our clogged shower incident which did get fixed) we arrive and we have no running water. It was extremely frustrating. The staff were kind of nonchalant (a gentlemen) with it all and couldn't give any solutions other then to uber us a 10 minute drive to their sister hotel to shower...which wasn't a great option for us since we were on a time crunch. Also they never turned over our rooms. Not once AND every time we asked for new towels they would hand them to us but never collect the dirty towels we had... which was so weird to us because we had a pile of dirty towels sitting for 4 days that never got collected. Anyways, We wont be coming back to the Abbey. I understand its definitely a cheaper hotel
Stayed 3 nights in Jan 2024

8/10 Good

Cassandra

Liked: Staff & service, property conditions & facilities
Staff was very helpful and friendly. There is no cable tv. Wish that was pointed out before booking. Rooms need a good deep intense scrub (hard water/salt water build up on faucets and tile grout) and paint refresh
Stayed 1 night in Jan 2024

10/10 Excellent

LaShae

Stayed 2 nights in Jan 2024

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Normal Expectations
No hot water first day Warm not hot No TV No decaf No tea No maid service Dirty towel in bath upon arrival Hair on the floor upon arrival
Stayed 2 nights in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Nancy, your feedback is appreciated. We're sorry to hear about the multiple misses on our part here. We'll review this space to ensure these items are addressed. Cleanliness is important to us, and we apologize for dropping the ball here. Should you decide to give us another chance, we'd love to show you a better stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel location was excellent and so were the front desk employees. There were 2 plastic garbage cans collecting water leaking from the ceiling in the hallway our entire stay, which seemed odd.
Stayed 3 nights in Dec 2023

2/10 Terrible

Yucai

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Yucai, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

8/10 Good

Hiep, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very nice. My floor I think had a roof leaking or a burst pipe, multiple buckets out for water drip my entire stay, so I took off 1 star.
Stayed 3 nights in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Karen, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Jose, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Rilla, Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, coffee, easily walkable for breakfast and lunch. Staff was great. Only thing I would change is luggage storage. We came back from breakfast, no one was at the desk, and I walked up and took my bags. Anyone else could have done the same. Not secure.
Stayed 1 night in Jan 2024