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Reviews of InterContinental Miami, an IHG Hotel

5 out of 5
InterContinental Miami, an IHG Hotel
100 Chopin Plz, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1032 out of 1412 reviews" "
Rating 8 - Good. 216 out of 1412 reviews" "
Rating 6 - Okay. 74 out of 1412 reviews" "
Rating 4 - Poor. 44 out of 1412 reviews" "
Rating 2 - Terrible. 46 out of 1412 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Orman

Liked: Cleanliness, staff & service, property conditions & facilities
The experience was wonderful and I will definitely be here again.
Stayed 1 night in May 2024

10/10 Excellent

Charline

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in May 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

chamayou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty remodeling, but very noisy between the rooms , you’re literally living with the peoples in the room next door
Stayed 1 night in May 2024

10/10 Excellent

Judi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Bayfront area of Miami and this was our first time staying at the InterContinental. Very clean, loved the view from our room, staff was friendly and helpful and it was super convenient to all the things we love in that area. Also bonus to have a Starbucks in the hotel. We stayed for 4 days before getting on a cruise and 1 more day after the cruise. Great place! We will be staying there again for sure!
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Will definitely go back
Stayed 3 nights in May 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We hope to welcome you soon.

6/10 Okay

JAMES, North Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disappointed to smell marijuana in the room corridors. Very noisy late into the night.
Stayed 1 night in May 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We are so sorry to hear that. We will look into this.

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Laurene, Livonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as expected except pool is dirty and couldn’t get any information on when is was to be cleaned. Room and staff were very good.
Stayed 1 night in May 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We hope to welcome you soon.

10/10 Excellent

Toni

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful trip
Stayed 1 night in Feb 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We hope to welcome you soon.

4/10 Poor

Ibrahim

Stayed 1 night in May 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We hope to welcome you soon.

6/10 Okay

Mary Ann, orlando

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We hope to welcome you soon.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and premium service from the staff
Stayed 1 night in May 2024
Response from InterContinental Management on May 16, 2024
Thanks for the 5-star review!

10/10 Excellent

Ronggang, Acadia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except for the high price and service
Stayed 1 night in May 2024
Response from InterContinental Management on May 16, 2024
Thanks for the 5-star review!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 STAR - clean and beautifully decorated. Remote blinds! Spacious and very friendly staff.
Stayed 1 night in May 2024
Response from InterContinental Management on May 16, 2024
Thanks for the 5-star review!

10/10 Excellent

Ronggang, Acadia

Stayed 1 night in May 2024
Response from InterContinental Management on May 16, 2024
Thanks for the 5-star review!

2/10 Terrible

Rosario, MIAMI

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff is incredibly rude and even aggressive to guests. Oscar from front desk told me I could leave if I want to. AVOID valet parking in hotel lobby, the manager “Steve” assaulted me verbally, the valet driver apologized for the situation and told me this happens often. Beds are comfortable, unfortunately the overall experience was terrible because of the staff. Pablo at front desk was the only one that was kind and gave good costumer service.
Stayed 2 nights in May 2024

10/10 Excellent

Arshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in May 2024
Response from InterContinental Management on May 9, 2024
Thanks for the 5-star review!

10/10 Excellent

Milton, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, the room was large furnished nicely, comfortable bed,bathroom 👌
Stayed 1 night in Mar 2024
Response from InterContinental Management on May 9, 2024
Thanks so much!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to be treated like family. Ashley at the front desk is amazing. The staff at the doors is awesome. Rooms are beautiful and beds feel like you are sleeping on a cloud. Will look for IHG hotels everywhere we go
Stayed 1 night in May 2024
Response from InterContinental Management on May 9, 2024
Wonderful - thanks for the great review!

10/10 Excellent

Richard, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Reasonably priced for the area
Stayed 1 night in May 2024
Response from InterContinental Management on May 9, 2024
Thanks for the 5-star review!

6/10 Okay

Jenny

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Had to switch rooms due to climate control being permanently set to 63°. They offered us a space heater if we kept the system on. Either that temp or turn system off. Spoke to manager and we switched rooms and had no problem. Staff was aware and most accommodating. Just an issue we did not think would happen at International Hotel.
Stayed 2 nights in May 2024
Response from InterContinental Management on May 9, 2024
Hello, We are sorry for any inconveniences you may have incurred in your stay.

8/10 Good

Venkat

Stayed 2 nights in Apr 2024
Response from Intercontinental Miami on May 19, 2024
Thank you for the feedback. We hope to welcome you soon.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were alot of dining options and activities nearby, however the navigation to the pool was somewhat confusing to many guests. More signage shoukd be made available since you have to walk through the spa area in order to get to the pool. When the spa is closed, no access to pool which is a bit disappointing.
Stayed 5 nights in Apr 2024
Response from InterContinental Management on Apr 29, 2024
Hello, Thank you for your review!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, staff is friendly and so helpful!
Stayed 1 night in Apr 2024
Response from InterContinental Management on May 9, 2024
Thanks so much for the review!

10/10 Excellent

tifair

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and staff. They need microwaves in the rooms.
Stayed 3 nights in Apr 2024
Response from InterContinental Management on Apr 29, 2024
Thanks for the 5-star review!

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequently stay at this property due to its location and first class upkeep. It’s always in great shape!
Stayed 1 night in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing check in staff. Property was beautiful
Stayed 1 night in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

8/10 Good

Sébastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel avec un emplacement idéal pour visiter la ville. La vue sur la baie est magnifique! Chambres top , confortables et bien équipées. Petit déjeuner moyen en termes de choix et qualité pour un hôtel 5*. Accueil/ Check in à améliorer : au moins expliquer ou se situent la piscine , petit déjeuner, peut être ce qu’il y’a autour de l’hôtel plutôt que juste donner les clés sans même montrer l’ascenseur
Stayed 3 nights in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Marsha, Visalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Employees very friendly and helpful. Able to walk to several areas
Stayed 3 nights in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Karine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and service. Great location
Stayed 3 nights in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. I will definitely go back.
Stayed 1 night in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at the intercontinental the only hotel I stay in when I go to Miami. It’s clean the most comfortable beds and the location. I will be back again.
Stayed 1 night in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was 5 star
Stayed 1 night in Mar 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Apr 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!

10/10 Excellent

Roberta

Travelled with partner
Excellent hotel and staff. Top notch!! Get a room on the water side. The day and night views are incredible!
Stayed 2 nights in Apr 2024
Response from InterContinental Management on Apr 23, 2024
Thanks for the 5-star review!

10/10 Excellent

Armando

Stayed 1 night in Apr 2024
Response from InterContinental Management on May 13, 2024
Thanks for the 5-star review!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely top notch at this hotel. It has been a long time since I have had such a great experience at a hotel. From the moment we arrived staff were accommodating and attentive. Clean and beautiful rooms. Five stars all around.
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 23, 2024
THank you for your 5-star review!

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 23, 2024
Thank you so much!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and very quiet , staff was very friendly
Stayed 1 night in Apr 2024
Response from Intercontinental Miami on Apr 21, 2024
Thank you for your feedback. We hope to welcome you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 18, 2024
Thanks for the 5-star review!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 17, 2024
Thank you for the 5-star review!

10/10 Excellent

Ayman, YANBU ALSINAIYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super outstanding hotel
Stayed 1 night in Apr 2024
Response from Intercontinental Miami on Apr 14, 2024
Thank you for your feedback. We hope to welcome you back.

10/10 Excellent

Nathalia

Travelled with partner
Liked: Amenities
Excellent location, beautiful luxury hotel, comfy bed. Love the room.
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 12, 2024
Thank you for the 5-star review!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one outlet did not work nor the alarm. This was not much of a problem. I was looking forward to setting an alarm so we did not miss early flight. But I still recommend this property and will definitely be back. Staff were excellent , just everything was amazing. Thank you!!!
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 12, 2024
Thank you for the 5-star review!

10/10 Excellent

sabina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is stunning and lively. Rooms are new, bright and gorgeous.
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 12, 2024
Thank you for the 5-star review!

10/10 Excellent

Eilyn de jesus

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from InterContinental Management on Apr 9, 2024
Thank you for the 5-star review!

10/10 Excellent

Lu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location, surrounded by good restaurants, great sea view and easy for us to go on a cruise. The hotel is safe. Very nice hotel.
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 17, 2024
Lu, thanks for the 5-star review!

10/10 Excellent

Nikhil, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, mostly new-ish high rise tower on the water. Oceanfront rooms are totally worth it. Close to Bayside marketplace and ferris wheel.
Stayed 1 night in Apr 2024
Response from InterContinental Management on Apr 9, 2024
Thank you for the 5-star review!

10/10 Excellent

KIMANI

Stayed 4 nights in Mar 2024
Response from Intercontinental Miami on Apr 28, 2024
Thank you for the feedback. We hope to welcome you back soon!