Outdoor pool, sun loungers

Reviews of Holiday Inn Miami Beach - Oceanfront, an IHG Hotel

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 210 out of 501 reviews" "
Rating 8 - Good. 116 out of 501 reviews" "
Rating 6 - Okay. 78 out of 501 reviews" "
Rating 4 - Poor. 45 out of 501 reviews" "
Rating 2 - Terrible. 52 out of 501 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto, Miami Beach

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

4/10 Poor

rajkumar

Travelled with family
Liked: Staff & service
On the beach. Public transportation was good and Walkable. No balconies.Toilet wasn’t refreshing properly.lot of sea weeds in beach area.
Stayed 2 nights in May 2024

4/10 Poor

Sana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in poor condition. Bathrooms and rooms needs upgrades. Our bathroom tub was unsafe to use because it was wobbly.
Stayed 1 night in May 2024

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property! Literally less than a minute walk to the beach. Beaches in Miami can be iffy but this is a beautiful part. The staff is really sweet & all very attentive! The restaurant had great food & recommend paying to get the breakfast included (I questioned it bc I’ve had terrible breakfasts with other places, but the buffet is great)!
Stayed 3 nights in May 2024
Response from General Manager on May 24, 2024
Dear April, Thank you for sharing your review. We are delighted to hear that you loved your stay at our property! Being just a short walk from the beach is definitely one of the highlights of our location, and we are glad you enjoyed it. It's wonderful to know that you found our staff to be courteous and pleasant - providing exceptional service is our top priority. We are delighted that you enjoyed the food at our restaurant, and we are happy to hear that you found the breakfast buffet to be worth it. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future.Luis Arellano,General Manager

4/10 Poor

Sana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Sana, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always strive to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Luis Arellano,General Manager

10/10 Excellent

FAHEEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Faheem, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We hope to welcome you again soon.Luis Arellano,General Manager

8/10 Good

Yvena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is still under construction But pretty nice Great customer Bring money for valet parking for every where.
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Yvena, Thank you for taking the time to review your recent experience at Holiday Inn Miami Beach-Oceanfront. We are thrilled to read you loved our excellent service and had an overall enjoyable time while you were here. We value all your comments and have taken note of them. We appreciate your feedback and hope to have you as our guest again. Luis Arellano,General Manager

4/10 Poor

Shohreh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 19, 2024
Dear Shohreh, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Luis Arellano,General Manager

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Beachfront location
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Dear Sanjay, We appreciate your feedback. Thank you for mentioning how close we are to the beach. Our guests frequently mention our excellent location, and we are happy this was your experience as well. Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We hope you are already planning another trip our way!Luis Arellano,General Manager

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on May 18, 2024
Dear Patricia, We are pleased you enjoyed your stay at Holiday Inn Miami Beach-Oceanfront and had a memorable experience. We appreciate your kind rating. Thank you for being our guest, and we look forward to your return.Luis Arellano,General Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
They overcharged me at front desk when I already had my reservation payed and booked. Food was also not included so I had to pay extra, I thought it already came with the reservation included. The rooms were very small and nothing in them besides the beds.
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Dear Kevin, Thank you for sharing your experience. It is disappointing to read about issues you had during your time with us, and we are sorry for not meeting your expectations with regard to the room. We also sincerely apologize for the billing concern that you are having.  Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels.Luis ArellanoGeneral Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a fun and relaxing feel to it. Beautiful view of ocean and lovely walking trail with view of ocean. Very pretty property! Staff was great and happy to help with what you may want.
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Theresa, Thank you for the kind review of Holiday Inn Miami Beach-Oceanfront. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property and the views. We work hard to deliver a great experience for all of our guests so your compliments about our team are a pleasure to read. We look forward to welcoming you back on your next visit to the area.Luis Arellano,General Manager

6/10 Okay

Jordan

Disliked: Staff & service
it was average at best. Staff were not very friendly or helpful.
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Jordan, Thank you for choosing us and also for your review. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We would love to have another opportunity to show you the outstanding hospitality you deserve. Luis Arellano,General Manager

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time
Stayed 3 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear Stacey, Thank you so much for your generous review. We are glad that everything went well during your stay and that our services and amenities made for a memorable experience. Thank you once again for choosing Holiday Inn Miami Beach-Oceanfront, and we look forward to having the opportunity to welcome you back any time you are in the area.Luis Arellano,General Manager

8/10 Good

Sharonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was as close to the beach as you can get. The pool is a little cold and small, but with the beach about 50 ft away, it didn't really matter much. Also, be aware of the details of your reservation. Not all reservations include breakfast, which is about $30 pp for the buffet or you can order off of the menu. Overall, the property was nice and clean.
Stayed 2 nights in May 2024
Response from General Manager on May 8, 2024
Dear Sharonda, Thank you for being our guest and sharing your feedback. We are delighted that our proximity to the beach was a highlight of your stay and made your visit more enjoyable. We also appreciate you mentioning our well-maintained and spotless property. However, we regret not meeting all of your expectations. It was a pleasure hosting you, and we look forward to your next stay at Holiday Inn Miami Beach-Oceanfront.Luis Arellano,General Manager

4/10 Poor

Solomon

Disliked: Staff & service, amenities, property conditions & facilities
The noise was terrible from the AC UNITS…crazy rattling sound every time it went on and wakes you up during the night….. hallways had towels dumped outside…… service aren’t desk was cold and unfriendy as well as not accommodating at all!
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Solomon, Thank you for staying with us and sharing your feedback. Please accept our apologies for the noise disturbances you experienced from the AC unit. We appreciate you bringing this to our attention, and we will address this with our maintenance team so future guests do not face the same problem. Furthermore, we are sorry for the service issues you experienced during your stay. We will address these issues with the relevant teams to improve our guest experience. We are grateful for your patience and hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Luis Arellano,General Manager

2/10 Terrible

Gemalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel but asual they always charge you again even my room is fully paid already by paypal expedia i have reciept thats it was paid for ask the front desk upon check out If everything is ok my room fully paid i should got my deposit back . 5mins later got message from the bank that the hotel is charging me again . I would understand if thry charge me again but it should just only be the valley parking because the room been paid already. I am not happy at all i am hoping to get answer by monday .
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Gemalyn, Thank you for taking the time to share your review. Please accept our apologies for the billing-related concerns you outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and we are grateful for your patience.Luis Arellano,General Manager

10/10 Excellent

Boris

Stayed 5 nights in Apr 2024
Response from General Manager on May 25, 2024
Dear Boris, Thank you for your recent stay at the Holiday Inn Miami Beach-Oceanfront and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Luis Arellano,General Manager

4/10 Poor

Victoria

Stayed 3 nights in Apr 2024
Response from General Manager on May 24, 2024
Dear Victoria, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Luis Arellano,General Manager

8/10 Good

Sergiy

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Manager on May 5, 2024
Dear Sergiy, We are delighted you enjoyed your stay at Holiday Inn Miami Beach-Oceanfront. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we met your expectations. We hope you will come back whenever your travels bring you to our area.Luis Arellano,General Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location.
Stayed 4 nights in Mar 2024
Response from General Manager on May 3, 2024
Dear Simon, Thank you for the wonderful review. We are so glad our location worked well for you and that it met your expectations. Thank you for being our guest, and we look forward to your next visit to the Holiday Inn Miami Beach-Oceanfront.Luis Arellano,General Manager

10/10 Excellent

Erminia

Kaira, the waitress in the diner was Fantastic!! Very Friendly and Great Employee for You!!
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Erminia, Thank you for this outstanding review and for selecting Holiday Inn Miami Beach-Oceanfront for your time in our area. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Kaira; we'll be sure to share your kind words with her. It was a pleasure hosting you, and we look forward to your return visit. Luis Arellano,General Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Just as pictured. Easy walk right down to the beech.
Stayed 5 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Christopher, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the beach. Thank you for choosing Holiday Inn Miami Beach-Oceanfront! We hope you will make the same choice when your travels bring you back to our area.Luis Arellano,General Manager

8/10 Good

Ketty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
had issue with one of the ladies at the front desk but the others were very nice. very busy hotel so check in took a while. wont be staying here again.
Stayed 1 night in Feb 2024
Response from General Manager on May 2, 2024
Dear Ketty, Thank you for choosing Holiday Inn Miami Beach-Oceanfront and for your kind rating. We hope you enjoyed many aspects of your visit and had a comfortable stay. However, we strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn that you found our service to be inconsistent. We apologize for the level of service you received from one of our associates during your visit and have followed up accordingly to enhance our performance. We understand your frustration and appreciate your patience in these matters. Our goal is to provide a stay that exceeds our guest’s expectations as they deserve nothing less, and we appreciate your constructive feedback. We hope you will reconsider us again so we can provide you with the flawless visit you deserve.Luis Arellano,General Manager

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice clean easy across to the beach
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Yolanda, It was a pleasure hosting your recent stay at Holiday Inn Miami Beach-Oceanfront! Thank you for your generous comments regarding our hotel, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to the beach. We hope you choose us again the next time your travels bring you to our area.Luis Arellano,General Manager

10/10 Excellent

Geneen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access was everything! The front desk staff was amazing especially Derail. He was so attentive and relatable. He made sure we were comfortable and made our stay very pleasant. Next stay here we hope to see him again!
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Geneen, Thank you for being our guest at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are delighted to know you were pleased with our convenient beach access and liked our courteous associates. We also appreciate you recognizing Derail for his efforts, and we will surely share your compliments with him. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano,General Manager

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, amenities
Amplest space
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Alejandro, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations, and we believe our spacious accommodation makes us a great choice when visiting our area. It was our pleasure accommodating you. We hope you will make Holiday Inn Miami Beach-Oceanfront your home away from home whenever your travels bring you to our area.Luis Arellano,General Manager

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
It is close to the beach
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear David, Thank you for taking the time to share your review. While we are glad to know you liked our location and its proximity to the beach, we regret not meeting all your expectations. Thank you again for your feedback, and we hope you will give us another chance to host you again. Luis Arellano,General Manager

8/10 Good

edouard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Edouard, Thank you for staying at Holiday Inn Miami Beach-Oceanfront and sharing your feedback. We are thrilled to know you enjoyed your time with us and that you were especially pleased with our excellent beach. It was a pleasure to host you, and we look forward to welcoming you back soon. Luis Arellano,General Manager

10/10 Excellent

Rosalind, Phila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the price. I would definitely stay again. Beautiful ocean view. Free trolley less than a half block. Pool was good. Lounge chairs not so comfortable. Hotel restaurant was good.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Rosalind, Thank you for choosing to stay at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are glad to know you enjoyed your stay with us and that you liked our excellent views and fantastic pool- all at such a reasonable price. We also appreciate you mentioning our outstanding on-site restaurant. However, we apologize for the concern you had with our lounge chairs and the inconvenience this has caused. We will discuss it with relevant teams as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we look forward to your return visit. Luis Arellano,General Manager

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Karen, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Miami Beach-Oceanfront. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Luis Arellano,General Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great.
Stayed 1 night in Apr 2024
Response from Luis Arellano General Manager on Apr 23, 2024
Dear Steven, Thank you for the generous rating of Holiday Inn Miami Beach-Oceanfront. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Luis ArellanoGeneral Manager

10/10 Excellent

Yamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luis Arellano General Manager on Apr 23, 2024
Dear Yamila, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Miami Beach-Oceanfront. We look forward to your return and wish you all the best with your future travels.Luis ArellanoGeneral Manager

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, clean rooms, breakfast buffet is delicious. This was our second stay because we were so impressed when we came last year and now want to make it a yearly vacation. We truly enjoy the property and the staff and look forward to coming back!
Stayed 4 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 23, 2024
Dear Morgan, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you for letting us know how satisfied you were with our convenient location and spotless rooms and how much you liked our breakfast and staff. We appreciate your kind review and look forward to your next stay at Holiday Inn Miami Beach-Oceanfront.Luis ArellanoGeneral Manager

10/10 Excellent

Santhosh

Excellent stay
Stayed 2 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 22, 2024
Dear Santhosh, It was a pleasure to read your fantastic review of the Holiday Inn Miami Beach-Oceanfront. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Luis ArellanoGeneral Manager

6/10 Okay

Toni

Stayed 3 nights in Apr 2024
Response from General Manager on May 11, 2024
Dear Toni, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Luis ArellanoGeneral Manager

10/10 Excellent

Trace

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, highly recommended.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Trace, Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate your recommendations, and we look forward to another opportunity to host you again.Luis Arellano,General Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
We liked this hotel immensely. The staff was ver hospitable and super helpful with any any questions or concerns. Will stay again if we are in Miami. Thank you for a great time
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Douglas, Thank you for the positive review and for taking the time to recognize Holiday Inn Miami Beach-Oceanfront. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to our area.Luis Arellano,General Manager

6/10 Okay

Douglas

Stayed 2 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear Douglas, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Luis Arellano,General Manager

10/10 Excellent

Rumman

Liked: Cleanliness, staff & service, property conditions & facilities
Overall love this hotel
Stayed 2 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 19, 2024
Dear Rumman, Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Luis ArellanoGeneral Manager

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Kristin, Thank you for being our guest at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our friendly associates. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano,General Manager

10/10 Excellent

Nadiia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 8 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 18, 2024
Dear Nadiia, What a pleasure to read how much you enjoyed your stay with us! It was wonderful hosting your visit, and we thank you for allowing us to be of service. We hope to welcome you back to Holiday Inn Miami Beach-Oceanfront whenever your travels bring you to our area again.Luis ArellanoGeneral Manager

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 19, 2024
Dear Nelson, It is wonderful to know you enjoyed everything about your time at Holiday Inn Miami Beach-Oceanfront and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Luis ArellanoGeneral Manager

10/10 Excellent

tanise

Trip was nothing short of Amazing 💫
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Tanise, We appreciate you taking the time to leave your outstanding review regarding your recent visit to the Holiday Inn Miami Beach-Oceanfront. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to serve you again in the future. Luis ArellanoGeneral Manager

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great beach access with chairs and towels available for guests. Great for families. The location was perfect, right on the boardwalk. The only downfall was the hotel was pretty dated and not the cleanest. Not terrible, but not the best. The value for the money was great though.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Heather, Thank you for evaluating your stay with us. We are glad you liked our location, beach, and amenities. It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to enhance our services and appreciate your valuable feedback regarding the cleanliness and condition of our accommodations. Thank you for taking the time to share your time with us, and we will address your comments with our team appropriately. It was a pleasure having you, and we hope to see you again soon!Luis ArellanoGeneral Manager

4/10 Poor

Ashley

Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Ashley, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Luis Arellano,General Manager

6/10 Okay

Shannon

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 16, 2024
Dear Shannon, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way. Luis ArellanoGeneral Manager

6/10 Okay

Harshil

I booked ocean view room. You guys charged me for that but I didn’t get any ocean view.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Harshil, Thank you for staying with us and leaving a review. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Luis ArellanoGeneral Manager

10/10 Excellent

MONICA, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 15, 2024
Dear Monica, We are pleased to receive your generous rating for Holiday Inn Miami Beach-Oceanfront. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Luis ArellanoGeneral Manager

8/10 Good

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Luis Arellano General Manager on Apr 15, 2024
Dear Allison, We are pleased to receive your generous rating for Holiday Inn Miami Beach-Oceanfront. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Luis ArellanoGeneral Manager