I was severely disappointed with our stay at Eden Roc. We experienced some difficulty getting in due to weather, so we arrived at the property at 2:30 AM. We found a room with pee and hair on the toilet as well as left over food in our refrigerator (which reeked, it had been a couple of weeks). Since the front desk is only open until 3AM and our travel to the hotel was awful, we did not complain. The next day, we ordered room service. It was delayed 2 hours. We missed our scheduled appointment and had to completely rearrange our plans for the day. Next - we are a family with 2 young ones, 7 and 3. We thought Eden Roc would be a family friendly location, but none of the restaurants were accommodating and when we tried the cafe - we waited 45 minutes for a couple of paninis and salads. Finally, we were busy during the day and wanted to enjoy the beach at night - there were no beach towels to be found anywhere - 3 nights in a row. The property has an "expensive" section and a "moderate" section. While the "moderate" wing is expensive in my book, I certainly felt like a second-class citizen, getting the "lesser tier" experience, which included no beach towels. We were excited to try an "elevated" hotel experience and got the opposite. I was sincerely and deeply disappointed in the experience we received and wish I would have opted for the Fountainbleu instead.