Lobby lounge

Reviews of Comfort Suites Miami Airport North

2.5 out of 5
Comfort Suites Miami Airport North
657 Minola Dr, Miami Springs, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 1004 out of 2212 reviews" "
Rating 8 - Good. 600 out of 2212 reviews" "
Rating 6 - Okay. 258 out of 2212 reviews" "
Rating 4 - Poor. 162 out of 2212 reviews" "
Rating 2 - Terrible. 188 out of 2212 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Meta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If I have choice, I will not stay there again
Stayed 1 night in Apr 2024

6/10 Okay

Amara, AROUCA

Stayed 1 night in May 2024

4/10 Poor

Justin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our bedroom never got below 72-73°. Most lights didn’t work. Fan in bathroom didn’t work. We were dropped off by the shuttle at the incorrect hotel, were told that we could shuttle to our destination and then said there were no openings.
Stayed 1 night in May 2024
Response from A.C on May 27, 2024
Thank you for your feedback. We are sorry for the problems you faced during your stay.Our hotel uses a power-saving system. If the key card is not in the slot, some outlets and lights won't work. We apologize if this was not explained to you.We do offer free shuttles to the cruise port, but they depend on availability. It seems the available times didn't fit your schedule, and we are sorry for any inconvenience this caused.Regarding the air conditioning, we know it can be hard to keep the room cool when it's 91 degrees outside in Miami. We will check on this to improve our guests' comfort.It's best to let us know about any issues while you are here so we can fix them right away.Thank you for your feedback. We hope to serve you better in the future.Sincerely,

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mattresses were brown and had holes, pillows had holes and one did not have a pillow case , but the roaches were an absolute dealbreaker. We left about 30 minutes after our arrival. Staff on hand had no authority to deal with it, but he did do what he could. Awful! Do not waste your money
Stayed 1 night in May 2024
Response from S.G on May 27, 2024
We are very sorry to hear about your experience. This is not the standard we strive to maintain. Please reach out to our Front Office Manager as soon as possible to discuss your concerns in detail. We want to address these issues and make things right.Thank you for bringing this to our attention.Sincerely,

10/10 Excellent

DIANA

Liked: Staff & service
Stayed 1 night in May 2024
Response from Front Desk on May 27, 2024
Thanks so much for the review.

10/10 Excellent

catherine

Customer service was great
Stayed 1 night in May 2024
Response from Front Desk on May 26, 2024
Thanks so much for taking the time to leave a review!

6/10 Okay

Lovie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't like that the front desk personnel didn't know about the sausage being pork, beef or turkey. (Breakfast)
Stayed 1 night in May 2024
Response from Front Desk on May 26, 2024
We apologize for the confusion. Some of our staff members are new and still in training. I deeply regret any inconvenience this may have caused and will address this matter with them. Please note that our sausages are made of pork, but we do offer a turkey option upon request. We sincerely hope this will not deter you from choosing to stay with us in the future. Thank you for leaving a review.

4/10 Poor

Stacey

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Shuttles from airport was literally impossible to get on… called 7 times to be picked up with no answer. Ended up getting a $20 Uber. Hotel was good condition but don’t expect to sleep later than 6am because the sun comes barreling in the windows & there is no room darkening shades/blinds. (See photo) We had a food delivery service knock 2 completely different times on our door when they were at the wrong room. One of those times was 2AM!!! Shady guy standing at our door banging and banging. My kids and I were freaked out! Tried calling front desk with no answer. Not sure I would stay here again before going on a cruise. I am being generous with 2 stars because one of the beds in our room had a huge gap in mattress where springs were blown out!!
Stayed 1 night in May 2024
Response from S.G on May 27, 2024
Thank you for your detailed feedback. We deeply apologize for the issues you encountered during your stay.We are sorry to hear about the trouble you had with our airport shuttle service and the inconvenience of having to use an Uber. Additionally, we regret that the lack of room darkening shades affected your sleep and that food delivery disturbances caused further discomfort.Your safety and comfort are our top priorities. The incident with the food delivery service knocking at your door at 2 AM is unacceptable, and we will be addressing this issue promptly. We also apologize for the condition of the mattress in your room.Please reach out to our Front Office Manager as soon as possible so we can discuss your concerns in detail and take appropriate action to make things right.Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Merlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and good dinner options for late night dinner
Stayed 1 night in May 2024
Response from Front Desk on May 23, 2024
Thanks for taking the time to leave a review!

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
This location & price were great for a night between flights. The room was in need of an update, cracked sink, old carpet, etc. but it met our needs & the staff was great.
Stayed 1 night in Mar 2024
Response from Front Desk on May 23, 2024
Thanks so much for taking the time to leave a review!we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

2/10 Terrible

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 23, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Front desk on May 22, 2024
Thanks so much for taking the time to leave a review-

10/10 Excellent

Lily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hotel was clean. Breakfast was okay--the hotel did not offer any gluten-free options. The lobby and dining area were very nice.
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Thanks for leaving a review. We hope you visit again soon.

8/10 Good

Melanie, Great Bend

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to the airport.
Stayed 1 night in May 2024
Response from front desk on May 19, 2024
We are so happy that you enjoyed your stay!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff , with breakfast with out worries , and free transport to cruise port
Stayed 1 night in May 2024
Response from Front Desk on May 19, 2024
We are so happy that you enjoyed your stay!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel for the airport pick up and drop off. The hotel and room were adequate for our 1 night there. The breakfast was a little lacking but they had my waffles so I was happy. There were not a ton of choices though. The airport pick up and drop off worked great so it was perfect for what we needed.
Stayed 1 night in May 2024
Response from Front Desk on May 21, 2024
Thanks for taking the time to leave a review!

4/10 Poor

Gibson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Outdated. The Room Curtains do not Close, T.V. Channels do not change, and Bath Water ONLY stays HOT!!
Stayed 1 night in May 2024
Response from Front Desk on May 23, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

10/10 Excellent

Bruna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from front desk on May 18, 2024
thank you for the amazing review! we hope to see you again

10/10 Excellent

Telemi

Travelled with group
Liked: Cleanliness, staff & service
Stayed here for one night when we landed in Miami. Good hotel with standard amenities
Stayed 1 night in May 2024
Response from Front Desk on May 15, 2024
Thanks so much for the review!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel.. Everything was perfect for what we needed. The shuttle that was needed for the port for our cruise was 10/10. I will say though you need to know it’s first come first serve per the list availability after checking in. So I will say keep in mind it’s not a guarantee but if you’re arriving early you will be able to get on the list. Breakfast is amazing as they have a hot breakfast with waffles that were delicious. Definitely a great stay.
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thank you so much for taking the time to leave us this 5 star review! We are thankful you choose Comfort Suites North!

8/10 Good

Xavier

Business traveller
Liked: Cleanliness, amenities
Pleasant stay
Stayed 1 night in Apr 2024
Response from Front Desk on May 14, 2024
We are so happy you enjoyed your stay! Please visit us again!

10/10 Excellent

Debra A

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle services
Stayed 2 nights in May 2024
Response from front desk on May 19, 2024
We are so happy that you enjoyed your stay!

10/10 Excellent

Debbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle services to airport and cruises
Stayed 1 night in May 2024
Response from front desk on May 19, 2024
We are so happy that you enjoyed your stay!

10/10 Excellent

Dillard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from front desk on May 12, 2024
thank you for the amazing review!

10/10 Excellent

Marlene, SJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest after a travel to continue travel.
Response from front desk on May 9, 2024
thanks for the amazing review! we hope to see you again

6/10 Okay

Shahid, Mississauga

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The pull out bed was disgusting- it was ripped and stained w what i hope was chocolate milk? Kids and I arrived at 2 am and were too exhausted to ask for another room. Pillows were these weird half pillows. Uncomfortable to sleep on We didn’t use the pull out as we had to check out in a few hours.
Stayed 1 night in May 2024
Response from front desk on May 9, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

2/10 Terrible

Sonu H

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from front desk on May 10, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

8/10 Good

Lashanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very shock with the package fee that they dont tell you about.
Stayed 1 night in Apr 2024
Response from front desk agent on May 9, 2024
we are sorry for any inconvenience that may cause. we called one week before your arrival date just as a heads-up since you had more than 3 packages delivered by then. and that way you could be prepared by the time you arrive at the property and pick them up. As always, if you have any concerns please feel free to contact us directly and we will be here to help you

10/10 Excellent

Glenn

Stayed 1 night in May 2024
Response from Front Desk on May 26, 2024
Thanks so much for leaving a review.

10/10 Excellent

Marleny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el poco tiempo que estuve la limpieza estuvo muy buena
Stayed 2 nights in Apr 2024
Response from front desk on May 5, 2024
muchas gracias por compartir tu experiencia! esperamos verte de nuevo

10/10 Excellent

FRANCESCA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a one night stay
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
Thank you so much for the review.

6/10 Okay

Rhonna

Liked: Staff & service, amenities
It was ok- nothing great- I’d say the biggest perk was shuttle to hotel and to port/ that definitely gave it a boost in rating
Stayed 1 night in Feb 2024
Response from front desk agent on May 3, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from front desk on May 3, 2024
thanks for the amazing review! we hope to see you soon

8/10 Good

Patrick, Key West

Stayed 1 night in May 2024
Response from front desk on May 3, 2024
thanks for the amazing review! we hope to see you soon

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, friendly check in..zOn very busy street.
Stayed 1 night in May 2024
Response from front desk on May 2, 2024
thanks for the amazing review! we hope to see you soon

4/10 Poor

Liliana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found roaches in the room Dining options were very limited The transportation to and from the hotel to the airport was also limited even though it was included with the price of the room we had to take public transportation Will not stay there again
Stayed 1 night in Apr 2024
Response from front desk on May 2, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. We will address this issue immediately. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here twice and will again if needed. Free pickup from airport and free shuttle to cruise port. Breakfast is not great but adequate. Rooms are really nice. No real restaurants close but we Uber and have great choices. Staff is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 30, 2024
It sounds like you've found a reliable go-to spot for your travels! The convenience of the free airport pickup and shuttle to the cruise port must be a huge plus. It's good to hear that despite the breakfast not being stellar, it's still enough to fuel your adventures. And it's smart to utilize Uber for dining options – sometimes the best spots are just a ride away. Thanks for sharing your experience!

10/10 Excellent

Krystel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth. The hotel is clean Theh offer complimentary shuttle for airport pick up and cruise port transfer which all went seamless.
Stayed 1 night in Apr 2024
Response from front desk on Apr 28, 2024
thanks for your amazing review! we hope to see you soon

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 28, 2024
thanks for your amazing review! we hope to see you again

10/10 Excellent

Sameul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. All around great experience!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thanks so much for leaving a review Hope to see you soon!

6/10 Okay

Tatalavega

Travelled with family
Liked: Staff & service
There weren’t enough breakfast options and quantities for the quest.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 28, 2024
We apologize for any inconvenience caused by the breakfast options and quantities during your stay. Our kitchen staff diligently replenishes breakfast items to ensure a satisfactory experience for our guests. It's possible you encountered our team in the process of restocking. We strive for customer satisfaction and take into account the number of guests in the hotel to accurately gauge our provisions. Your feedback is valuable to us as we continuously aim to enhance our services. Thank you for bringing this to our attention.

10/10 Excellent

Neide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Jan 2024
Response from Front desk on Apr 27, 2024
Thanks so much for the rating!

8/10 Good

Edwin, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 26, 2024
thanks for the review!

10/10 Excellent

Sameul

Stayed 1 night in Apr 2024
Response from Front desk on May 13, 2024
We greatly appreciate your five-star review! It brings us immense joy to hear that you enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great breakfast. Quick shuttle service for cruise lines
Stayed 1 night in Mar 2024
Response from front desk on Apr 23, 2024
thanks for the amazing review! we hope to see you again

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good for what we needed. It was stay before our cruise. We would definitely do it again should the need arise. Very happy with our stay.
Stayed 1 night in Feb 2024
Response from front desk on Apr 23, 2024
thanks for the amazing review! we hope to see you again

2/10 Terrible

Teresa, Sandy

Disliked: Staff & service
I asked for a credit so I could still stay at a property so I could return to my husband and dying father in law and they declined my request. No thanks Comfort Inn.
Stayed 1 night in Apr 2024
Response from A.C on Apr 23, 2024
Dear Teresa,Thank you for reaching out to us regarding your recent experience with Comfort Suites. Firstly, I want to extend my heartfelt condolences for the challenging circumstances you're facing with your husband and father-in-law.I understand there seems to be some confusion, and I'd like to clarify that our property is actually named Comfort Suites, not Comfort Inn. I apologize for any inconvenience this discrepancy may have caused.Regarding your request for a credit, I regret to inform you that we are unable to process credits for third-party reservations made through Expedia. However, had you booked directly with us, we may have had the flexibility to assist you by modifying the dates based on availability.While I wish we could accommodate your request, please know that our policies are designed to ensure fair treatment for all our guests. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out directly.Once again, I offer my sincerest condolences during this difficult time. Our thoughts are with you and your family.Warm regards,

10/10 Excellent

Jaquina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from front desk on Apr 21, 2024
thanks for the stellar review! we hope to see you again

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
overall the hotel was ok, breakfast options were very limited and transportation from airport to hotel was very slow, we had to wait over 45 minutes to get the shuttle.
Stayed 1 night in Apr 2024
Response from front desk on Apr 21, 2024
thanks for the honest review! we are sorry for any inconvenience, however, our shuttle from the airport runs every hour.