Interior
Check availability

Reviews of Broadmore Miami Beach

3.5 out of 5
Broadmore Miami Beach
7450 Ocean Terrace, Miami Beach, FL

Reviews

4.8
Rating 10 - Excellent. 125 out of 1001 reviews" "
Rating 8 - Good. 106 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 186 out of 1001 reviews" "
Rating 2 - Terrible. 428 out of 1001 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Luciana

Travelled with family, Travelled with group
The property was under construction and too many inconveniences like the elevator not working. The staff was ok but the area seemed unsafe do to there being many homeless people at the parking lot where you need to pay in the day/night
Stayed 7 nights in Jan 2024

4/10 Poor

Anni

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pictures looked nothing like the actual hotel, first night we were there a pipe broke and threw water everywhere in the bathroom, they gave us a different room but it had a horrible view when that’s now what I paid for, towels had yellow stains on multiple of them.
Stayed 4 nights in May 2024
Response from Jennifer K General Manager on May 25, 2024
We truly apologize that we were not able to provide a satisfactory experience matching your expectations. We appreciate the feedback and will look into the issues raised

10/10 Excellent

Chuen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the beach. The price is reasoble.
Stayed 1 night in May 2024
Response from Jennifer K General Manager on May 25, 2024
Thank you so much for the 5 out of 5 review. We appreciate your support of our property

2/10 Terrible

Diego

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel !!!!
Stayed 2 nights in May 2024
Response from Jennifer K General Manager on May 25, 2024
We truly apologize that we were unable to meet your expectations while staying with us

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jennifer K General Manager on May 15, 2024
Thank you for the 5 out of 5 review. We truly appreciate your business and support. Please keep us in mind when traveling in the North Beach area. We would be honored to be "Your home away from home"! Thanks again for your support of our property and team

10/10 Excellent

Jenifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience even though most of the reviews are deceiving. On our way to the hotel we called to let them know we will be getting there a little later then expected and they were so understanding and helpful. Upon arriving the hotel smelled amazing and super clean, Richie was the one who help us check in and was so helpful and gave us lots of information. Getting to our room the ac wasn’t working having 2yr we asked for help and in 5min someone came to look at the ac and 10min we where in a better ocean view room with everything working. All workers were so nice and welcoming. The elevator does take a few to get down and up but I’m lazy I didn’t have a problem waiting. Overall for the price and location I give 10/10. Recommend 100
Stayed 2 nights in May 2024
Response from Jennifer K General Manager on May 15, 2024
WOW, thank you so much for this wonderful review. Your support and honest feedback are truly appreciated. It makes me so happy to read your glowing and supportive comments. I will be sure to share this with the team.

6/10 Okay

Ronald

Travelled with group
Disliked: Cleanliness, amenities
Elevator not good it good up & down slow use stairs are faster than elevator
Stayed 3 nights in May 2024
Response from Jennifer K General Manager on May 15, 2024
Thank you, Ronald for taking the time to review our property. I'm sorry we did not score higher than a 3 out of 5. It is our goal to provide a memorable Miami experience to all of our friends and family who visit us. Please keep us in mind when traveling in the North Beach area, and watch our Facebook page for upcoming events and improvements

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice and friendly.
Stayed 1 night in May 2024
Response from Jennifer K General Manager on May 3, 2024
Richard It was a pleasure having you stay with us. Thank you for your support of our team and property.

10/10 Excellent

andrew phillips

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal in a great location
Stayed 1 night in May 2024
Response from Jennifer K General Manager on May 3, 2024
Andrew Thank you for taking the time to share your experience with us. We appreciate your time and support of our property and community

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Very close touch with beaches.
Stayed 8 nights in Apr 2024
Response from Jennifer K on Apr 30, 2024
We appreciate your business and positive feedback. Our team is committed to providing a memorable experience and it seems as if we have achieved this with your recent reservation. Thank you for your time and support.

8/10 Good

Ambar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 2 nights in Apr 2024
Response from Jennifer K on Apr 30, 2024
Thank you so much for taking the time to provide this wonderful feedback. Our team is dedicated to providing a memorable experience, and it seems as if we achieved this during your time with us.

2/10 Terrible

Kanybek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is in very poor condition and bathroom is rusty
Stayed 1 night in Apr 2024
Response from Jennifer K on Apr 30, 2024
We were so saddened to read of your experience while staying with us, I’m so sorry we were unable to meet your expectations while staying with us. Your feedback is truly appreciated and will be shared with our operations team.

6/10 Okay

Michael

Stayed 2 nights in Feb 2024
Response from Jennifer K General Manager on May 15, 2024
Thank you, Michael, for taking the time to review our property. I'm sorry we did not score higher than a 3 out of 5. It is our goal to provide a memorable Miami experience to all of our friends and family who visit us. Please keep us in mind when traveling in the North Beach area, and watch our Facebook page for upcoming events and improvements

6/10 Okay

Michael

Liked: Staff & service
My room didn’t have power outlets. The keys demagnetized if they were anywhere your phone. The surrounding area is all under construction. The parking is limited and part of the public parking system. Staff was super friendly though.
Stayed 3 nights in Feb 2024
Response from Jennifer K on Apr 30, 2024
We were so saddened to read of your experience while staying with us, I’m so sorry we were unable to meet your expectations while staying with us. Your feedback is truly appreciated and will be shared with our operations team. Thank you for mentioning our friendly hotel team, I'm so glad you were able to enjoy their "Beach" personalities despite the exterior construction.

2/10 Terrible

Luis Abel

Disliked: Cleanliness, staff & service, property conditions & facilities
Los cuartos que anuncian son una mentira, me mandaron al edificio de al lado que se llama hotel ocean surf un asco total. No servía el ascensor, las alfombras podridas, cucarachas en el cuarto. Sé que fue un precio bajo pero hubiese sido mejor fotos reales y uno sabe que esperar
Stayed 2 nights in Apr 2024
Response from Jennifer K on Apr 30, 2024
We are so sorry that you were not pleased with the room you reserved online. Your reservation was made for our Ocean Surf Economy Tower, which is the building you referred to. That was where your reservation was reserved. We offer several rate tiers to accommodate many budgets, your reservation was made for the economy building. My apologies for any confusion you may have had thinking the hotel altered your pre-paid reservations.

2/10 Terrible

Flhorshyret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lo único que tiene este lugar son 2 cosas es que está muy bien ubicado y Serafín en frondesk del resto este lugar necesita una renovación ASAP en todas las áreas, limpieza , toda la condición. ( hay cucharadas, los pasilllos huelen a mold, cigarro marihuana, los baños muy descuidados llenos de pelos, las camas OMG son unas hamacas literal, las almohadas, toallas TODO en una condición muy pobre realmente no es un lugar para descansar, es un solo para dejar tu equipaje e irte a la playa TODO EÑ DIA regresar muy tarde en la noche cansado donde no veas nada… no repetiría este lugar…
Stayed 3 nights in Apr 2024
Response from Jennifer K on Apr 30, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Jennifer K General Manager on Apr 17, 2024
Thank you so much for your positive feedback and support. We appreciate your feedback and hope to see you back soon

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here for one night before a cruise. It honestly was NOT clean. Carpet in hallways had stains, hard floor in the rooms were dirty and covered with sand. Bathroom sink pipes were leaking. Shower had mold around the caulking. Housekeeping staff left dirty bedding and towels on the hallways all night. They were left outside of multiple rooms, not just one room. The elevator didn’t work-which was okay for us…but definitely not accessible for others. The front desk staff were fine, not overly friendly. Construction was going on around the building and I know that is out of their control but it sucked having to walk around it to get to the beach.
Stayed 1 night in Apr 2024
Response from Jennifer K General Manager on Apr 17, 2024
Dear John Thank you for your feedback, we truly apologize about the issues shared and will continue working with our team to ensure that this is resolved. Thank you for choosing us, we apologize we were unable to provide a satisfactory experience while with us

2/10 Terrible

Amanda

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The construction and their "remodeling" is outrageous. You get put in a whole other building than what you paid for and its disgusting and moldy! They have a lot to do before anyone should stay there!
Stayed 2 nights in Mar 2024
Response from Jenny K General Manager on Apr 3, 2024
Dear AmandaWe are so sorry that you were not pleased with the room you reserved online. Your reservation was made for our Ocean Surf Economy Tower, which is the building you referred to. That was where your reservation was reserved. We offer several rate tiers to accommodate many budgets, your reservation was made for the economy building. My apologies for any confusion you may have had thinking the hotel altered your pre-paid reservations.

6/10 Okay

VIJAYA, Mason

Travelled with family
Disliked: Amenities
The property is located close by the beach, which is very convenient to go into the beach. However the property looked really old with the rooms and bathrooms too old. There was only a shower and not faucet in the bathtub. Overall I was not very much satisfied.
Stayed 1 night in Mar 2024
Response from Jenny K General Manager on Apr 3, 2024
Dear Vijaya We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
The property is very old and is work in progress. This is not a brand new 5 star hotel. It's very local and the real Miami Beach feel. I love it here though and have stayed twice and will return. Love it here!!
Stayed 2 nights in Mar 2024
Response from Jenny K General Manager on Apr 3, 2024
Dear JessicaThank you for taking the time to share a review, we appreciate your time and support. Looking forward to seeing you on your next visit to Miami.

8/10 Good

Pavel, Distrito Nacional

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator is like 1000 years old
Stayed 1 night in Mar 2024
Response from Jenny K GM on Apr 3, 2024
Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

6/10 Okay

richard, harrison

Travelled with family
Disliked: Amenities, property conditions & facilities
Location to the beach was great. Room was VERY old. TV did not work. 1 outlet in the room. Basically you get 4 concrete walls, a concrete ceiling, and concrete floor. Plain as can be. There was construction right out the front door (not their fault but it sucked) I bet this place was amazing in 1950. We will stay again because of the location and price.
Stayed 2 nights in Mar 2024
Response from Jenny K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

6/10 Okay

Lauri

Travelled with family
Disliked: Property conditions & facilities
No hot water in room No ice machine in building Elevator broken Major construction outside No blankets on bed No coffee maker in room No microwave in room Asked for some kind of comp and rec’d nothing Location, beach and close dining was marvelous
Stayed 3 nights in Feb 2024
Response from Jenny K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is absolutely disgusting and not clean. The elevator was broken and we had to lift out 50 pound suitcase up 3 flights of stairs. The hotel is absolutely filthy and nothing like what they show online. I would never stay here again. We did not even sleep in the hotel it was so dirty. We had to pay for a new hotel because the filth and stains everywhere.
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 4, 2024
Thank you for sharing your experience with us. Our team is committed to providing a value based option directly on the Beautiful Miami Beach. The room reserved was in our economic building as advertised. I’m sorry that we were unable to provide a satisfactory experience for you

2/10 Terrible

Zoe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 4, 2024
As a team we apologize for any inconvenience. Our property is currently in the direct path of Miami Beach renovation. We do have this event posted on our website to alert guests.

8/10 Good

Stephanie

Travelled with family and small children
Liked: Staff & service
The close proximity to the beach and well as the pool was nice. However only having the beach amenities available from 9-4 doesn't work for a one night stay.
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 4, 2024
Thank you for your time and support of our Beach Front property. We appreciate your feedback and will work with Housekeeping on an updated schedule to offer more flexibility

2/10 Terrible

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was very olde and conditioning is very bad no elevator have to walk stairs to your room..bathroom not to good at all… could not cut air conditioning down …won’t be back….
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

4/10 Poor

Madelon

Disliked: Cleanliness, property conditions & facilities
Rooms had mold and were dirty
Stayed 2 nights in Feb 2024
Response from Jenny K on Apr 4, 2024
Thank you for sharing your experience with us. We will look into this issue further Based on your feedback.

4/10 Poor

Uriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like so close to the beach. I didn’t like the bed to old and the bathroom door didn’t work so badly everything
Stayed 4 nights in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
very dirty rooms
Stayed 2 nights in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

4/10 Poor

jenna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

2/10 Terrible

THERESA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY ARE TEARING DOWN THE TWO HOTELS THAT IS THERE, ROOF LEAKING, ELEAVATORS DONT WORK, POOL BOTTOM IS DIRTY THEY WILL NOT FIX, THEY ARE TEARING DOWN. CONSTRUCTION RIGHT INFRONT OF BUILDING, VERY INCONVENIENT.
Stayed 3 nights in Feb 2024
Response from Jenny K on Apr 4, 2024
Thank you for your feedback and opportunity to respond. Rest assured the properties are not being torn down. The City of Miami has launched an impressive Beach improvement plan, which sadly does involve working in front of our property. I’m so sorry that this happened while staying at our property

2/10 Terrible

THERESA

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
NO ACCESS TO BEACH UNLESS YOU WALKED ALONG WAY, THERE WAS CONSTRUCTION RIGHT IN FRONT OF BUILDING. THE MOTEL WILL BE TORN DOWN IN A COUPLE WEEKS, ELEVATORS DID NOT WORK, DIRTY, VIEW WAS LOOKING AT THE NEXT MOTELS TORN DOWN DIRTY ELECTRICAL WIRES, THEY WILL NOT FIX BECAUSE OF TEAR DOWN, IT RAINED AND IT LEAKED, THEY HAD BIG GARBAGE CANS COLLECTIN THE RAIN, THEY WILL NOT FIX, THEY ARE TEARING DOWN.
Stayed 1 night in Feb 2024
Response from Jenny K General Manager on Apr 9, 2024
Dear TheresaI am so sorry to learn of your experience while staying with us. I do understand that the construction being done by the city of Miami is disappointing.I looked into your reservation to confirm the reservation and building booked. Your reservation was made for our economy building. This building is a basic room with limited amenities. Rest assured, the buildings are strong and are not scheduled for demolition.

8/10 Good

James C.

Close to beach and shopping
Stayed 2 nights in Feb 2024
Response from Jenny K GM on Apr 3, 2024
Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

2/10 Terrible

Casey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Not clean
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building in poor condition. Rooms not like they look like in the photo. Look photoshopped. Elevator very slow. I could get to the top of the Empire State Building faster. Construction in front of the building nobody told us about. No water pressure. Very expensive for what it was.
Stayed 3 nights in Feb 2024
Response from Jenny K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

2/10 Terrible

FRANCES

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Pictures are doctored. Was a dump. No view, failed to mention that construction was going on. Area by hotel felt unsafe. Only slept there, left early in morning for a cruise. Spent $200.00 with room initial charge/taxes and fees upon arrival. Lesson learned.
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

2/10 Terrible

marion s.

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was accommodating and friendly. The hotel itself is a step below Bates. Old, smelly, uncomfortable and NOTHING like the photos shown on Expedia website! We were hoodwinked and bamboozled! Upon check in we were told the room booked was in the economy section of the hotel and I use that word loosely. Economy gets you bed with springs popping thru, clean sheets no comforter. ABlinds missing, door only has feadboltt, tv sitting on a 18" side table, dust covered furniture, and construction! Beachfront is in front of the construction so have to walk a few blocks just to get to it. Not impressed at all! If I had known ANY of this it would not have been booked.
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

2/10 Terrible

pedro borges

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs an elevator
Stayed 4 nights in Feb 2024
Response from Jenny K General Manager on Apr 9, 2024
Dear PedroI'm so sorry to learn we only earned a 1 out of 5 reviews. We do try to provide a value for our guests with direct Beach access providing value and beach memories.

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Jennifer K General Manager on Apr 10, 2024
Thank you for sharing your experience with us. We truly appreciate your feedback and will work with the team to earn a 10 out of 10 on your next visit

2/10 Terrible

Jill E

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The pictures on the website do not match the property at all!!, they are either edited or done by A.I. Pretty sure families are living in the hotel. The pool is ice cold, gross and no where close to what the photo shows. The bathtubs are beyond disgusting, the toilets are those of a public restroom. The carpet throughout is stained and torn. They told us to take a hot shower or eat a cup a noodle when we asked for a blanket because there was only a sheet on the bed and a ratty blanket in the closet. Our room was upgraded but it just got worse so we left to another hotel and were refused a refund. You pay a resort fee but there are no amenities that require one!!!lol towels are old. No blow dryer in rooms, we got one once we complained. The property has not been updated or had any updates or upkeep to it. The bathrooms have mold and about 17 layers of paint to try to hide it. DO NOT WASTE YOUR MONEY, ENERGY OR TIME ON THIS PLACE AS YOU WILL REGRET IT!!! Expedia needs to remove it from its website ASAP. We did not feel safe and do not recommend this place to anyone. ITS A SCAM!!
Stayed 4 nights in Feb 2024
Response from Jennifer K General Manager on Apr 10, 2024
Dear Jill Thank you so much for your feedback, we truly appreciate the time. I will definitely share your experience with our operations team to address the issues shared. Our property is definitely a value based property directly on the Beautiful Beach of North Beach. The team tries very hard to provide a value based approach to service allowing us to offer affordability to beach lovers and families

2/10 Terrible

Oleg

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction right in front of the hotel
Stayed 3 nights in Feb 2024
Response from Jennifer K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

4/10 Poor

Jessica Jiyae

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Staff is friendly and helpful, has a little taco spot for snacks, affordable Cons: There is construction outside so part of the parking lot is blocked off, iron but no ironing board, only one hair dryer for entire hotel, no safe in room, no hotel phones in room, there were no lights in the room other than the bathroom so it got extremely dark during the evenings, bathroom is pretty janky - it's the bare minimum. If you're looking to save money on lodging, this place is OK. It was a bit disappointing. Asked the staff to help with a favor, they agreed and then avoided the phone when we tried to call back to ask why they weren't doing the favor...it was a bit odd.
Response from Jenny K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

10/10 Excellent

Miguel Angel

Travelled with family
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Feb 2024
Response from Jenny K General Manager on Apr 3, 2024
Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

2/10 Terrible

Viktor

Travelled with group
Everything very old
Hotel is on the beach but very old, we got rooms in older building no elevator, very stinky from airfresheners walkway. Everything very old, room was clean but it was loud from noisy Neighbours from above. Pillows were old. Pictures on hotels.com looked better than what we got. Plus construction so loud since 8am or earlier
Stayed 1 night in Feb 2024
Response from Jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

6/10 Okay

nazeem

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room very basic.beds uncomfortable. No sound proofing, you can hear the noises from rooms above and the sides
Stayed 2 nights in Feb 2024
Response from Jennifer K on Apr 3, 2024
Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

4/10 Poor

Dayna

Disliked: Cleanliness, amenities, property conditions & facilities
Our first night was not spent in the room we had booked. It seemed that someone was already in it when we arrived to check in. We were sent to the building next door. The room smelt strong of chemicals, and was not in a condition I would have wanted to stay in. We were moved to the room we paid for our second night, which was in better condition. Lacked outlets, but being an older building that made sense. Staff was polite, but did not offer anything for the error. Would not stay again.
Response from jenny K on Apr 3, 2024
We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

2/10 Terrible

Herve

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024