Breakfast, lunch and dinner served

Reviews of Best Western Plus North Miami/Bal Harbour

3 out of 5
Best Western Plus North Miami/Bal Harbour
12210 Biscayne Blvd, North Miami, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1004 reviews" "
Rating 8 - Good. 291 out of 1004 reviews" "
Rating 6 - Okay. 125 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 76 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Samrat

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Booking for Family on a Sunday night. Pros: Location, Parking, Cleanliness Cons: Shortage of staff.
Stayed 1 night in May 2024

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Care Team on May 27, 2024
Dear Vicente,Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience and found our service exceptional. Your 4 out of 5 rating means the world to us and motivates us to maintain our high standards. We’re dedicated to providing the best service possible, and your feedback drives us to excel. Thank you for choosing us; we eagerly look forward to serving you again.Best Regards,

10/10 Excellent

Angelo

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Customer Care Team on May 22, 2024
Dear Angelo,We truly appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with us and found our service exceptional. Your rating of 5 out of 5 means a lot, and it motivates us to maintain our high standards. We're committed to providing the best service possible, and your feedback fuels our drive to excel. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again.Sincerely,

6/10 Okay

jennifer

Business traveller
Liked: Staff & service
Staff was very friendly. The room was not the cleanest and there was construction in the room above me which made it difficult to work remotely from the room.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 20, 2024
Dear Jennifer,We are very sorry to hear about your experience at our hotel. Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience caused by the cleanliness of your room and the noise from the construction. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disappointing to hear that we fell short in this instance. Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Care Team on May 18, 2024
Dear Susana,We truly appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with us and found our service exceptional. Your rating of 5 out of 5 means a lot, and it motivates us to maintain our high standards. We're committed to providing the best service possible, and your feedback fuels our drive to excel. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again.Sincerely,

10/10 Excellent

Karl heinz

Disliked: Staff & service
Stayed 5 nights in May 2024
Response from Customer Care Team on May 25, 2024
Dear Karl Heinz,We truly appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with us and found our service exceptional. Your rating of 5 out of 5 means a lot, and it motivates us to maintain our high standards. We're committed to providing the best service possible, and your feedback fuels our drive to excel. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again.Sincerely

10/10 Excellent

carlos augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Care Team on May 18, 2024
Dear Carlos Augusto,We truly appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with us and found our service exceptional. Your rating of 5 out of 5 means a lot, and it motivates us to maintain our high standards. We're committed to providing the best service possible, and your feedback fuels our drive to excel. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again.

8/10 Good

Kristen

Travelled with partner
Liked: Amenities
Great location, not to far from down town Miami.. Next to a Whole Foods if you need to pick up a few things. And lots of parking.
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear Kristen,Thank you for the 4/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

6/10 Okay

breluve

Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 18, 2024
Dear Breluve,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good spot to stay!
Stayed 9 nights in May 2024
Response from Customer Care Team on May 14, 2024
Dear Marcus,We truly appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with us and found our service exceptional. Your rating of 5 out of 5 means a lot, and it motivates us to maintain our high standards. We're committed to providing the best service possible, and your feedback fuels our drive to excel. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again.Sincerely,

10/10 Excellent

Vivian, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" hotel when visiting family in the area. Convenient, Walkable, Shopping and Dining Near the hotel. Beds and pillows are super comfy!
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear Vivian,We truly appreciate your fantastic review! It's wonderful to hear that you had such a positive experience with us and found our service exceptional. Your rating of 5 out of 5 means a lot, and it motivates us to maintain our high standards. We're committed to providing the best service possible, and your feedback fuels our drive to excel. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again.Sincerely,

10/10 Excellent

Lance

Stayed 1 night in May 2024
Response from Customer Care Team on May 27, 2024
Dear Lance,Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience and found our service exceptional. Your 5 out of 5 rating means the world to us and motivates us to maintain our high standards. We’re dedicated to providing the best service possible, and your feedback drives us to excel. Thank you for choosing us; we eagerly look forward to serving you again.Best Regards,

2/10 Terrible

Berlutchy

Stayed 1 night in May 2024
Response from Customer Care Team on May 27, 2024
Dear Berlucty,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Good

Fritzner

Liked: Cleanliness, staff & service, property conditions & facilities
Yes I like it
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 28, 2024
Dear Fritzner,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

Brian

Liked: Cleanliness
Stayed 14 nights in Jan 2024
Response from Customer Care Team on Apr 29, 2024
Dear Brian,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Nolyris, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 29, 2024
Dear Nolyris,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

8/10 Good

Frank

Liked: Cleanliness
Short stay only
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 21, 2024
Dear Frank,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

Steeve

Liked: Property conditions & facilities
The service can be better overall
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 19, 2024
Dear Steeve,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 19, 2024
Dear Kevin,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, clean. Easy parking
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 19, 2024
Dear Fernando,We greatly appreciate you sharing your feedback and taking the time to rate your experience! It brings us immense joy to learn that you were impressed by the quality of service provided at Best Western Plus North Miami. Our team strives diligently to exceed expectations and create memorable experiences for our guests, so it's incredibly rewarding to hear that we succeeded in doing so during your stay. Your positive comments have truly made our day, and we eagerly look forward to welcoming you back soon! Warm regards,

10/10 Excellent

Wladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel
Stayed 3 nights in Apr 2024
Response from Customer Care team on Apr 19, 2024
Dear Wladimir,We greatly appreciate you sharing your feedback and taking the time to rate your experience! It brings us immense joy to learn that you were impressed by the quality of service provided at Best Western Plus North Miami. Our team strives diligently to exceed expectations and create memorable experiences for our guests, so it's incredibly rewarding to hear that we succeeded in doing so during your stay. Your positive comments have truly made our day, and we eagerly look forward to welcoming you back soon! Warm regards,

6/10 Okay

Moustapha

Travelled with family
Antiquated A/C, system in the room at bed’s level blowing air in guest’s face.TV channels are not identified on the TV guide’s screen only 4 channels are named, two of them with bad reception. Printed TV channels list in the drawer was outdated. Employee who came to the room said she can’t bring an updated list as her shift’s ended! Fan in the bathroom constantly blowing even when bathroom is not in use, extremely noisy. Price/ Value is totally out of order.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Moustapha,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

8/10 Good

DW, South Pasadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a real group of professionals. Check was performed by Azrienne without a flaw. There was help provided whenever requested. The hotel is located on Biscayne Blvd, central to eating and shopping. A great stay if you're on business travel or just hanging out for a few days.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear DW,We greatly appreciate you for sharing such a wonderful review about Azrienne. It brings us immense joy to learn that she contributed to making your stay truly special.Delivering outstanding service is our constant goal, and your positive feedback serves as a great encouragement for our entire team. Rest assured, we'll convey your kind words to Azrienne and the rest of our staff.Thank you once more for selecting our establishment for your stay. We eagerly anticipate the opportunity to host you again on future occasions.Warm regards

8/10 Good

Jhoanna

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Apr 15, 2024
Dear Jhoanna,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

10/10 Excellent

Luis, Altamonte Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since we used to live nearby, staying in this hotel was like going back home, to all the familiar places and streets. Also, the staff made us feel very much at home. Great experience. We will definitely return next time we are in Miami
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 14, 2024
Dear Luis,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

6/10 Okay

Evelin

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Overall an average hotel. During a 5 day stay no automatically scheduled towel refreshes & overall room recleans. Had to get new hotel card key twice because door scanner had issues. Felt safe & not necessarily dirty. Staff is nice.
Stayed 5 nights in Apr 2024
Response from Customer Care Team on Apr 14, 2024
Dear Evelin,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

8/10 Good

Savatri

Travelled with partner
Liked: Cleanliness, staff & service
Love the location
Stayed 5 nights in Apr 2024
Response from Customer Care Team on Apr 14, 2024
Dear Savatri,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was awesome I enjoy myself.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 12, 2024
Dear Jasmine,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

8/10 Good

Jhon

Stayed 3 nights in Mar 2024
Response from Customer Care Team on Apr 22, 2024
Dear John,Thank you for choosing our hotel for your visit to South Florida. We are delighted to learn that our accommodations and warm hospitality have earned your top score. We take tremendous pride in providing a comfortable, upscale experience for each one of our valued guests. We hope you'll visit us again whenever your travels bring you back to North Miami.Sincerely,

8/10 Good

Patrick, Royal Palm Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very easy to move around the property. Enjoyed the stay would stay again…
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 6, 2024
Dear Patrick,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western North Maimi/Bal Harbour! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay, and we hope to see you soon )Sincerely,

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk peaple are very helpful and nice
Stayed 5 nights in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Svetlana,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your review serves as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Heather,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 5 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property with plenty of amenities. Restaurant attached was very good! Room had a sliding door/window that didn’t seem to shut all the way. Very noisy traffic.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 31, 2024
Dear Andrea,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service
Great location if you dont drive, lots of stores are walking distance away.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Rachel,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 9 out of 10 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

Helena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Will definitely stay again when visiting Miami.
Stayed 8 nights in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Helena,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

6/10 Okay

Gerard

Disliked: Cleanliness, property conditions & facilities
Homeless inside the parking lot
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 24, 2024
Dear Gerard,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Excellent

Enola

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Mar 22, 2024
Dear Enola,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, room was clean, no problems at all.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 22, 2024
Dear Robert,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Very

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Very,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 31, 2024
Dear Robert,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 5 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

6/10 Okay

Sara

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Dear Sara, Thank you for taking the time to give us feedback about our property. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.

8/10 Good

simon

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Simon,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,

10/10 Excellent

Mona

Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Mona,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Dony George Bernardo

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Dony George,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Jeff

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and would definitely stay here again. It jad a bit of road noise, but the comfy bed and room made up for that.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 23, 2024
Dear Jeff,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

8/10 Good

FRANCIS, JACKSONVILLE

Liked: Staff & service
Too much noise
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 23, 2024
Dear Francis,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

8/10 Good

yuval

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Yuval,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,

8/10 Good

Christian, ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the area.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Christian,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

4/10 Poor

Walberto

Business traveller
Liked: Staff & service
Dirty and hair in the shower
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Walberto,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
The reception was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Sylvie,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,