Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Reviews of Best Western Plus Kendall Hotel & Suites

2.5 out of 5
Best Western Plus Kendall Hotel & Suites
8560 SW 124th Avenue, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 758 out of 1047 reviews" "
Rating 8 - Good. 198 out of 1047 reviews" "
Rating 6 - Okay. 49 out of 1047 reviews" "
Rating 4 - Poor. 15 out of 1047 reviews" "
Rating 2 - Terrible. 27 out of 1047 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DENISSA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel❤️
Stayed 4 nights in May 2024

8/10 Good

Soumojit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were of good size.
Stayed 1 night in May 2024
Response from Frank, AGM on May 27, 2024
Hello Soumojit,thank you for taking the time to share your comments about your most recent stay with us.We are happy you had a good experience!Regards.

10/10 Excellent

Dustin

Liked: Amenities
Great
Stayed 1 night in May 2024
Response from Jennifer on May 27, 2024
We appreciate your rating and review!

10/10 Excellent

Abhilash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Quiet place to stay
Stayed 1 night in May 2024
Response from Frank, AGM on May 27, 2024
Hello Abhilash,we truly appreciate your feedback and kind comments about your most recent stay at our hotel.We are glad you had a pleasant experience and hope you will visit us again, soon!Regards.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and comfortable. Clients and staff are very noisy in the hallways speaking very loudly. The refrigerator not working upon arrival (it was turned off). I Turned on by myself. Started working the next day. On the same day of arriving, I have to drink everything warm. The front desk nice.
Stayed 2 nights in May 2024
Response from Frank, AGM on May 27, 2024
Dear Alexander,thank you for taking the time to share your feedback about your most recent stay at our hotel.We truly apologize for the inconvenience regarding the refrigerator in your room not being turned on when you checked in. Should not have happened.We hope you will visit us again soon so we can have another opportunity to provide you with the high-quality service and comfort we take pride in providing to all our guests!Regards.

10/10 Excellent

Ajeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Frank, AGM on May 27, 2024
Hello Ajeet,we are pleased to know you had a pleasant experience during your last stay at our hotel.Thank you for your great score.We hope you will visit us again soon!Regards.

10/10 Excellent

Darline

Liked: Amenities
I really like this hotel it’s very clean and close to everything that I need
Stayed 1 night in May 2024
Response from Jennifer on May 23, 2024
Darline,Thank you for your kind words and rating. We hope to see you again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff
Stayed 6 nights in May 2024
Response from Frank, AGM on May 23, 2024
Hello Kevin,thank you for taking the time to share your feedback and great score on your most recent stay at our hotel.We hope you will come visit us again soon!Regards.

10/10 Excellent

Tausif

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place, good bang for buck.
Stayed 3 nights in May 2024
Response from Jennifer on May 22, 2024
we appreciate your review and feedback.

6/10 Okay

Carmen

Stayed 2 nights in May 2024
Response from Frank, AGM on May 23, 2024
Dear Carmen,we appreciate your feedback regarding your most recent stay at our hotel.If there is anything specific we could have done better to make your visit more comfortable next time, please let us know.Regards.

10/10 Excellent

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Hotel and their people are so friendly
Stayed 1 night in May 2024
Response from Jennifer on May 21, 2024
We appreciate your feedback and rating. Thank you for staying with us.

10/10 Excellent

Meesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the shopping and dining options in the area.
Stayed 4 nights in May 2024
Response from Frank, AGM on May 21, 2024
Hello Meesha,thank you so much for sharing your kind comments about your most recent stay at our hotel.We are truly glad it was a pleasant experience and hope you will visit us again soon!Regards.

10/10 Excellent

Muriel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from Cathy Otero on May 20, 2024
Hi Muriel, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Frank, AGM on May 21, 2024
Hello Juliana.Thank you for taking the time to share your feedback on your most recent stay at our hotel.Hope you visit us again real soon!Regards.

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, friendly staff always a pleasant place
Stayed 1 night in May 2024
Response from Cathy Otero on May 20, 2024
Hi Juliana, We are pleased to hear that your expectations were met with the check in process and pleasant staff.Thank you for staying with us.

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A.
Stayed 1 night in May 2024
Response from Cathy Otero on May 20, 2024
Hi Armand, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

yuneysy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Frank, AGM on May 20, 2024
Thank you Yuneysy, we appreciate your great feedback and glad it was a pleasant experience for you.Please visit us again soon!Regards.

10/10 Excellent

Ender

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access for everything
Stayed 1 night in May 2024
Response from Frank, AGM on May 19, 2024
Dear Ender,thank you for sharing your feedback and for staying at our hotel recently.We are glad you had a pleasant experience and hope you will visit us again soon.Regards.

8/10 Good

Pedro, Miami

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Frank, AGM on May 20, 2024
Hello Pedro,We appreciate your feedback and kind words.Hoping to see you at our hotel again very soon!Regards.

10/10 Excellent

IDEAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 6 nights in May 2024
Response from Cathy Otero on May 20, 2024
Hi IdeasWe greatly appreciate the rating. Thank you for staying with us.

8/10 Good

John, Wilton Manors

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing exciting to say
Stayed 1 night in May 2024
Response from Frank, AGM on May 17, 2024
Hello John,thank you for taking the time to share your feedback on your most recent stay at our hotel.Please come visit us again soon.Regards.

10/10 Excellent

Meesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable. I love all the food and shopping in the area.
Stayed 4 nights in May 2024
Response from Frank, AGM on May 17, 2024
Dear Meesha,We truly appreciate your time to share your comments about your recent stay at our hotel.We are glad it was a pleasant experience for you and hope you will visit us again soon!Regards.

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the rooms
Stayed 2 nights in May 2024
Response from Frank, AGM on May 16, 2024
Hello Juliana,thank you for sharing your feedback on your most recent stay at our hotel.We are glad you and your kids enjoyed our facilities.Look forward to your next visit soon!Best regards.

10/10 Excellent

Kelsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel itself was great, very clean and safe!
Stayed 1 night in May 2024
Response from Frank, AGM on May 15, 2024
Hello Kelsey,thank you very much for taking the time to share your feedback and kind comments about your most recent stay at our hotel.We are glad you had a pleasant experience and hope you will visit us again, soon!Regards.

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in May 2024
Response from Jennifer on May 15, 2024
We appreciate your feedback and rating.

8/10 Good

Sean

Stayed 3 nights in May 2024
Response from Frank, AGM on May 16, 2024
Hello Sean,thank you for taking the time to give us your feedback on your most recent stay.And we look forward to your next visit soon!Regards.

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 night stay was fantastic, the staff were helpful and the hotel itself was in good shape.
Stayed 3 nights in May 2024
Response from Jennifer on May 15, 2024
Thank you so much for your rating and feedback, hope to see you soon.

8/10 Good

Malay

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in May 2024
Response from Frank, AGM on May 14, 2024
Dear Malay,thank you for taking the time to share your feedback about your most recent stay at our hotel.We hope you will visit us again real soon!Best regards.

10/10 Excellent

CELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional.
Stayed 2 nights in May 2024
Response from Jennie on May 13, 2024
Thank you for your feedback regarding our staff. We appreciate your rating.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a great hotel for the price, I would definitely recommend this hotel. The room was clean the hotel was quiet it was a great find and the reviews sealed the deal for me. They were spot on.
Stayed 1 night in May 2024
Response from Jennie on May 13, 2024
Thank you so much for your rating and review. We appreciate your feedback. It was our pleasure to meet all your expectations. Until next time.

10/10 Excellent

Cornelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the staff was friendly and helpful. Would stay again.
Stayed 1 night in May 2024
Response from Frank, AGM on May 19, 2024
Dear Cornelia,We appreciate your feedback and kind words on your most recent stay at our hotel.We are glad it was a pleasant experience and hope you will visit us again soon!Regards.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Frank, AGM on May 12, 2024
Hello Alex,we truly appreciate your time to share your feedback and scoring regarding your most recent stay at our hotel.We are glad it was a pleasant experience and we look forward to seeing here again soon!Best regards.

10/10 Excellent

Sheng, San Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came here for business trip. We didn’t really stay there due to the availability of rooms. The hotel refunded us very quickly and the friendly staffs treated us with good attitude all along.
Stayed 1 night in May 2024
Response from Frank, AGM on May 14, 2024
Dear Sheng,We truly appreciate your feedback and kind comments about our staff and service.We are sorry we could not accommodate you on this recent occasion and hope you can visit us in the near future.Best regards.

8/10 Good

Carlos

Liked: Amenities
Good
Stayed 2 nights in May 2024
Response from Jennifer on May 6, 2024
We appreciate your rating and review.

10/10 Excellent

Marielen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and great service. I will certainly come back.
Stayed 1 night in May 2024
Response from Frank, AGM on May 6, 2024
Hello Marielen,thank you for taking the time to share your feedback on your most recent stay at our hotel.We are very glad it was a great experience for you and we look forward to seeing you again soon!Regards,

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment
Stayed 1 night in May 2024
Response from Jennifer on May 2, 2024
Thanks for your review and rating.

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always feel like Home!
Stayed 1 night in Apr 2024
Response from Jennie on May 2, 2024
We appreciate your rating and review.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located just off the Florida Turnpike and within walking distance of a nice mall with shopping and restaurants. The hotel is very well kept and clean and the staff very friendly and welcoming. The rooms are basic but clean and updated.
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 30, 2024
We appreciate your feedback and rating thank you.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Frank, AGM on Apr 28, 2024
Hello Andy,we appreciate you taking time to share your feedback and such a great rating after your most recent stay at our hotel.We hope you will come visit us again soon!Best regards.

10/10 Excellent

Deyki

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 26, 2024
We appreciate your rating and review.

8/10 Good

Ronnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jennifer on Apr 23, 2024
Thank your for your review, we appreciate your feedback.

8/10 Good

Maria Luisa Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was located near some fast food and other restaurants, 5 minute driver to a shopping center. The staff was nice when asked about extra shampoo and towels, the pool area was nice maybe needs a few extras lounge chairs, pool was heated and they also had a hot tub.
Stayed 3 nights in Apr 2024
Response from Cathy Otero on Apr 22, 2024
Hi Maria Luisa, We are pleased to know that our services, amenities & facilities all met your expectations. Thank you for such a great review and look forward to your future visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cathy Otero on Apr 22, 2024
Hi Deborah, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in Apr 2024
Response from Cathy Otero on Apr 22, 2024
Hi Ricardo, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Odalis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful
Stayed 1 night in Apr 2024
Response from Frank, AGM on Apr 21, 2024
Dear Ms. Odalis,thank you so much for your kind words and great rating on your most recent stay at our hotel.We appreciate your feedback and your business.Looking forward to your next visit very soon!Best regards.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping dining close to highway but safe
Stayed 3 nights in Mar 2024
Response from Frank, AGM on Apr 13, 2024
Hello Andrew,thank you so much for your great feedback and score!we truly value your business and look forward to seeing you here again soon.Best regards.

10/10 Excellent

Ghislen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff service location. Thanks Five stars ⭐️
Stayed 4 nights in Apr 2024
Response from Frank, AGM on Apr 12, 2024
Hello Ghislen,thank you so much for your feedback and terrific score.We are glad you had a pleasant stay at our hotel and look forward to seeing you again here soon!Best regards.

2/10 Terrible

PRASHANTRAO

Disliked: Cleanliness, staff & service
Stayed for 4 nights and never once during our stay room has been cleaned including the trash pick up, towels and toilet paper we need to go front desk and ask for them every day. Raised issue with the Facility Manager and have not heard so far. Overall I don’t recommend this property
Response from Jennifer on Apr 9, 2024
Prashantrao, we strive to try and meet our guest’s request. It's unhappy to hear we couldn't meet your request due to checkout time and high demand for early arrivals. We hope the rest of your stay was memorable.

4/10 Poor

Majed, Thornton

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called in around 10:30 am i asked the guy at the reception if we could stay 30 minutes after 11 am since we woke up little late and my wife and daughter were taken a shower his answer was " no I really can't do that " i never experienced something like this before was like wow how rude and disturbing is that? We had to rush to leave the hotel.
Stayed 2 nights in Apr 2024
Response from Frank, AGM on Apr 8, 2024
Dear Mr. Majed,we truly regret your departure process at our hotel was disappointing and not up to your expectations.Unfortunately, just like with early checkins, we cannot guarantee late checkouts either; they are both dependent on availability and operational requirements that given day.On the day of your departure we were completely sold out for that evening, and were expecting a couple of large groups to checkin at once later in the afternoon.Thus the hotel's Management instructed the front desk team not to allow any late checkouts that day.The gentleman with who you spoke was following Mgmt instructions, and as he attempted to explain the reason for not being able to accommodate your request, your terminated the call.Under different circumstances, we would have gladly given you extra time to depart the hotel and checkout past the usual time of 11:00 amOnce again, please accept our apologies for not being able to give you the requested checkout and flexibility.We hope you will visit us again soon so we can provide you the comfort and positive experience our guests are accustomed to and expect from our hotel.Best regards.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Staff very helpful and friendly. Rooms are clean and well kept. Free parking and breakfast included!
Response from Frank, AGM on Apr 7, 2024
Hello Susan,thank you so much for taking the time to give us your feedback on your most recent stay at our hotel.We appreciate your kind words which we will gladly share with the staff.Looking forward to your next visit soon!Best regards,