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Reviews of Aloft Coral Gables

3 out of 5
Aloft Coral Gables
2524 South Le Jeune Rd, Coral Gables, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 856 reviews" "
Rating 8 - Good. 216 out of 856 reviews" "
Rating 6 - Okay. 92 out of 856 reviews" "
Rating 4 - Poor. 60 out of 856 reviews" "
Rating 2 - Terrible. 29 out of 856 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dakota, Sherman

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely accommodating and the property was in an excellent location.
Stayed 2 nights in May 2024
Response from vb on May 23, 2024
You're welcome! We always aim to provide exceptional service and offer a prime location for our guests. We appreciate your kind words and hope to welcome you back soon!

6/10 Okay

YVETTE

.
Stayed 3 nights in May 2024
Response from Phuong Ho on May 22, 2024
Dear Yvette,Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. We hope to see you again at Aloft Coral Gables with pleasant experience.Sincerely,Aloft Coral Gables

6/10 Okay

Emily

Travelled with partner
.
Stayed 1 night in May 2024
Response from PH on May 19, 2024
Dear Emily, Thank you for choosing Aloft Coral Gables as the destination of your accommodation.We appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Aloft Coral Gables

10/10 Excellent

Efay, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities
The wallpaper in the room was peeling off in some areas, creating the appearance of a cheap hotel. They lack maintenance but everything else was very good.
Stayed 1 night in May 2024
Response from Phuong Ho on May 9, 2024
Dear Efay,Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Aloft Coral Gables

10/10 Excellent

GABRIEL, LOUISVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service A
Stayed 4 nights in May 2024
Response from Phuong Ho on May 8, 2024
Dear GabrielThank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. We hope to welcome you back in the future.Sincerely,Aloft Coral Gables

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always pick aloft hotels when I can and this one is close to the airport; they had excellent service I was surprised the trashcans didn't have a plastic bag
Stayed 1 night in May 2024
Response from Phuong Ho on May 3, 2024
Dear Alfredo,Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience.Sincerely,Aloft Coral Gables

8/10 Good

George Peter

Business traveller
Liked: Cleanliness, staff & service
Convenient hotel. Overpriced.
Stayed 2 nights in Apr 2024
Response from Phuong Ho on Apr 28, 2024
Dear Peter, Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pk
Stayed 1 night in Apr 2024
Response from Phuong Ho on Apr 27, 2024
Dear Andre, Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hubby and I had to stay 6 days there do to surgery I had and the whole staff was nothing but amazing!!!! The place was clean and everything was in waking distance for us!!! I definitely would be back!!
Stayed 5 nights in Apr 2024
Response from Phuong Ho on Apr 22, 2024
Dear Angie,Thank you for choosing Aloft Coral Gables as the destination of your accommodation.On behalf of the entire hotel team, we want to express our gratuities to thank you for sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

Glaucia

Liked: Staff & service, amenities, property conditions & facilities
I went just for 2 days and didn’t have time to pay attention to details. Overall everything qas fine
Stayed 2 nights in Apr 2024
Response from Phuong Ho on Apr 19, 2024
Dear Glaucia,Thank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Delivering a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit.Your feedback has been shared with our leaders to ensure the necessary guidelines are in place and review carefully.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative Assistant

10/10 Excellent

Laura, BAYSIDE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable small but still specious. I loved it. We got a room on the same floor as the pool and gym which was convenient and both were really great amenities and very clean. You get to get sun but can also get shade if it what you want. The restaurants and stores are at a walkable distance but not out front that would get noisy. It’s a great choice.
Stayed 3 nights in Mar 2024
Response from Phuong Ho on Apr 19, 2024
Dear LauraThank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Your feedback has been shared with our leaders to ensure the necessary guidelines are in place and review carefully.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative Assistant

10/10 Excellent

Daisy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place it’s clean,have big rooms, safe,quite close to the restaurants,convenient , staff are very nice & friendly.
Stayed 2 nights in Apr 2024
Response from Phuong Ho on Apr 19, 2024
Dear DaisyThank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative Assistant

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phuong Ho on Apr 19, 2024
Dear Cassandra,Thank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Warm Regard, Phuong Ho Administrative Assistant

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very clean hotel! Friendly staff.
Stayed 1 night in Mar 2024
Response from Phuong Ho on Apr 19, 2024
Dear Ruth,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that your experience with our property and customer service was the one that you expected.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

GABRIEL, LOUISVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazon place A
Stayed 1 night in Mar 2024
Response from Phuong Ho on Apr 19, 2024
Dear Gabriel,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our property and customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

8/10 Good

Sydney

Stayed 1 night in Mar 2024
Response from Phuong Ho on Apr 19, 2024
Dear Sydney,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that your experience with our property and customer service were the one that you expected.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location of the property is excellent but the rooms were pretty average. The rooms look like they were just thrown together and are not very high quality. For the price of this hotel, I recommend staying somewhere else.
Stayed 4 nights in Mar 2024
Response from Phuong Ho on Mar 13, 2024
Dear Natalie,We would like to thank you for choosing Aloft Coral Gables as the destination of your accommodation.After reviewing your feedback, we are very disheartened of knowing that your experience with our facility was not the one you expected.Your feedback will be informed to our hotel leaders in order to review carefully and have necessary guidelines in placed.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, and we hope to welcome you again for your next staying at Aloft Coral Gables with satisfaction.Aloft Coral Gables Team.

8/10 Good

Jaime

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and provided very good customer service.
Stayed 3 nights in Mar 2024
Response from Phuong Ho on Apr 19, 2024
Dear Andrew,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence
Stayed 3 nights in Feb 2024
Response from Phuong Ho on Apr 19, 2024
Dear Luis,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our property and customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Phuong Ho on Apr 19, 2024
Dear Seth,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our property and customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

EDWARD PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

kristina

Horrible customer service
Stayed 1 night in Feb 2024
Response from Phuong Ho on Feb 12, 2024
Dear Our Valuable Guest,We thank you for choosing to stay with us. We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Delivery a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure necessary guidelines are in place and reviewed. In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to shopping and dining options that you can walk too. For what it's worth the area is quite upscale.
Stayed 2 nights in Feb 2024
Response from Phuong Ho on Feb 12, 2024
Dear Our Valuable Guest, Thank you for choosing Aloft Coral Gables as the destination of your accommodation. On behalf of the entire hotel team, we want to express our gratuities to thank you for sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered.We hope to welcome you back in the upcoming future at Aloft Coral Gables.Sincerely,Phuong HoAdministrative Assistant

10/10 Excellent

Luis

Stayed 4 nights in Jan 2024
Response from Phuong Ho on Feb 12, 2024
Dear Our Valuable Guest, We thank you for choosing to stay with us and sharing your feedback about our property and customer service. We recognize your time is valuable and appreciate the feedback you have taken the time to provide. We are very delighted to know that you have had wonderful experience and satisfaction. Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

6/10 Okay

Moritz

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Josee, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Brenda

Stayed 1 night in Dec 2023
Response from Phuong Ho on Feb 12, 2024
Dear Our Valuable Guest,We thank you for choosing to stay with us. We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Delivery a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our leaders to ensure necessary guidelines are in place and reviewed.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

4/10 Poor

Steven, Sandy Springs

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The aloft Coral Gables was a disappointing property from the Marriott brand. While obviously built into an older building in historic Coral Gables, it was not well maintained and had a peculiar smell in the room. Indeed, our suite smelled like “cat pee” that was being masked by cleaning products. The room was also dark. One other issue, especially in sharing the room as a family was that the bathroom sink area had no door, meaning using it at night or early in the morning would disturb others. On the positive side, the staff were friendly and the beds comfortable. That said, I wouldn’t stay here again.
Stayed 4 nights in Dec 2023
Response from Phuong Ho on Dec 28, 2023
Dear Mr Steven, Thank you for choosing to stay with us. We sincerely apologize for any inconvenience you may have experienced while staying with us.In internal meeting with the Housekeeping Manager, our standard operation inspection and cleaning procedures will be complied promptly.An additional cleaning equipment and material will be used for sanitation protocol in order to maintain the cleanliness and pleasant experience for our guest as comfortable as possible.In case you decide to give us a new opportunity in the coming future, please, keep in touch with us in order to plan your accommodation in advance, and we will put our best efforts to ensure your next staying will be satisfactory.Aloft Coral Gables team.

8/10 Good

Carmen, Naples

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fernanda, Rutherford

Stayed 3 nights in Nov 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient hotel close to the hospital where I was having surgery.
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. Will strongly recommend.
Stayed 3 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

6/10 Okay

A. William

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
I booked a suite with two queen size beds and a pull out sofa. They tried to give me a king and a pull out. After some complaints the type of room I asked for materialized even though I was told that there were none left. The new room had a strong moldy odor and a couple of small mold spots on the ceiling (size of a quarter). Other than those complaints I really enjoyed my stay. Very convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
So far this Aloft is awesome!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Jerrica

Stayed 1 night in Nov 2023

4/10 Poor

Joanne

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled terrible. The carpet was old and the room was dingy. For a marriott I expected way better. Lesson learned.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christine

Stayed 1 night in Nov 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Nov 2023

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, fully recommended
Stayed 4 nights in Nov 2023

8/10 Good

Guillermo

Stayed 1 night in Nov 2023

10/10 Excellent

Lizette

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok hotel, rude staff.
Staff is not friendly. I spoke with several staff front desk members and they wouldn't even give you the time of day. They would look at me and say "yes?"... not cool. At least say good morning you know? Not the type of greeting you'd expect at a front desk. Cleaning staff on the other hand...nice, polite.
Stayed 3 nights in Oct 2023

8/10 Good

wanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The color patterns for hotel hallway & rooms used dark grey, which isn't inviting. Staff at front desk require Customer Service training. I found them to be unprofessional, On the phones texting. At check in. Overall is a nice hotel, also don't slack off on Maintenance, my room reqiuires minor touch up repair, plaster around the door failing. This hotel can be a 5 star but willing to settle a 3 star.
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to everything I needed
Stayed 4 nights in Oct 2023

6/10 Okay

RAMON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Cx
Stayed 1 night in Oct 2023

8/10 Good

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Coral Gables hotel
Clean, quiet, efficiently designed rooms, fantastic neighborhood!!
Stayed 1 night in Oct 2023

6/10 Okay

Kimberly, Jupiter

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This Aloft hotel is definitely substandard for the brand. The rooms are poorly lit, could definitely use some renovation. The floor tile in the showers is extremely slippery. There were closet doors missing in the last room we stayed in. The staff are friendly and very helpful and the area is excellent. We have stayed at this property more than once due to the location not the property itself.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023