Title: Mandarin Carton - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mandarin Carton Hotel with free valet parking, near Plaza Satelite Shopping Center ![Lobby sitting area](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/ccb828a9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/83861b57.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/236b705b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/b5ea7c33.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/68a34726.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Plaza Satelite's center, Mandarin Carton offers convenience and relaxation with a gym, spa services, and international dishes at Cafe Madrid. Enjoy free WiFi, business facilities, and helpful concierge staff to enhance your stay. 8.4 Very good ## Popular amenities - Bar - Gym - Room service - Breakfast available - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1366374&PinnedHotelID=1366374&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/830dfa2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.4 Very good 16 reviews ### Highlights Separate sitting area Air conditioning Flat-screen TV Separate bedroom Hair dryer Free bottled water Coffee/tea maker Cable channels - Sleeps 2 - 1 Queen Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/0e94bbb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Air conditioning Flat-screen TV Separate bedroom Hair dryer Free bottled water Coffee/tea maker Cable channels - Sleeps 4 - 2 King Beds ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/f22d07a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Air conditioning Flat-screen TV Separate bedroom Hair dryer Free bottled water Coffee/tea maker Cable channels - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1370000/1366400/1366374/e21214d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Jetted Tub ### Highlights Separate sitting area Air conditioning Flat-screen TV Separate bedroom Jetted bathtub Hair dryer Free bottled water Coffee/tea maker - Sleeps 2 - 1 King Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/115000000/114160000/114153800/114153761/1830bfbd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ULIV Pulse Roma - Condesa Cuauhtémoc - Kitchen - Pet-friendly - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Mandarin-Carton.h1366374.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Mandarin-Carton.h1366374.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.51226%2C-99.21732&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=p4ipoQM2vXhQNJ48o74XcaLNgx8=) Gustavo Baz Number 12, Colonia Xocoyahualco, Tlalnepantla de Baz, MEX, 54080 #### What's nearby - Mundo E Shopping Center - 6 min drive - 2.3 km - Plaza Satelite Shopping Center - 6 min drive - 2.7 km - World Trade Center Mexiquense - 7 min drive - 2.7 km - Las Torres Theatre - 7 min drive - 2.7 km - Parque Canino Bellavista - 8 min drive - 3.4 km #### Getting around - El Rosario Station - 3 min drive - Mexico City Fortuna Station - 17 min drive - Benito Juarez International Airport (MEX) - 31 min drive #### Restaurants - ‪Starbucks - ‬5 min walk - ‪Vips - ‬5 min walk - ‪Little Caesars Pizza - ‬7 min walk - ‪Stk & Girl's - ‬4 min walk - ‪Tacos Don Ray - ‬6 min walk ## About this property ### Mandarin Carton Hotel near Plaza Satelite Shopping Center At Mandarin Carton, you can look forward to dry cleaning/laundry services, a bar, and a gym. Treat yourself to a manicure/pedicure or other spa services. The on-site international cuisine restaurant, Cafe Madrid, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center. Other perks at this hotel include: - Free self parking and valet parking - Buffet breakfast (surcharge), an area shuttle, and a front-desk safe - A 24-hour front desk, 1 meeting room, and smoke-free premises Room features All 153 rooms boast comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Showers, free toiletries, and hair dryers - 32-inch flat-screen TVs with cable channels - Separate sitting areas, coffee/tea makers, and daily housekeeping ## Similar properties ![2 bars/lounges](https://images.trvl-media.com/lodging/13000000/12240000/12238300/12238224/9b55cf02.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parque Satelite Tlalnepantla de Baz - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,005 reviews CA $67 CA $80 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=12238224&PinnedHotelID=12238224&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/9000000/8060000/8054100/8054040/8228715b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Satélite María Bárbara Tlalnepantla de Baz - Pool - Kids pool - Free WiFi - Restaurant 8.4 Very good 1,330 reviews CA $101 CA $121 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=8054040&PinnedHotelID=8054040&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/28000000/27050000/27041400/27041349/4d52b461.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Ciudad de México Tlalnepantla Ciudad Satélite - Breakfast included - Free WiFi - Air conditioning - Gym 9.0 Wonderful 572 reviews CA $103 CA $124 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=27041349&PinnedHotelID=27041349&HadPinnedHotel=true®ionId=-1&adults=2) ![Full breakfast for a fee on weekdays](https://images.trvl-media.com/lodging/1000000/900000/898400/898306/8290f8b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Real Inn Perinorte Tlalnepantla de Baz - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 1,009 reviews CA $93 CA $112 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=898306&PinnedHotelID=898306&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/26000000/25010000/25005100/25005071/7e145170.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Mexico Tlalnepantla Tlalnepantla Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,004 reviews CA $70 CA $84 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=25005071&PinnedHotelID=25005071&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/36000000/35900000/35897400/35897337/ec215147.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madeira Ciudad López Mateos - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 179 reviews CA $54 CA $65 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=35897337&PinnedHotelID=35897337&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1560000/1556600/1556519/09bd0845.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Valle de Mexico Toreo Naucalpan - Breakfast included - Parking included - Free WiFi - Restaurant 7.6 Good 849 reviews CA $70 CA $84 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=1556519&PinnedHotelID=1556519&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/10000000/9720000/9715700/9715674/96d1ffa9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Scala Magna Naucalpan - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 266 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=9715674&PinnedHotelID=9715674&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/920000/918600/918580/e59a92e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Ciudad de Mexico Perinorte Tlalnepantla de Baz - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 324 reviews CA $72 CA $86 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=918580&PinnedHotelID=918580&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/520000/519100/519025/f2f01771.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Tlalnepantla Tlalnepantla de Baz - Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 534 reviews CA $96 CA $115 total includes taxes & fees Dec 12 - Dec 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=519025&PinnedHotelID=519025&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to noon for a fee: MXN 180 for adults and MXN 150 for children - A bar/lounge - A restaurant ### Restaurants on site - Cafe Madrid ### Things to do - Billiards/pool table - Gym ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Business center - Conference space - Meeting room ### Spa - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Air conditioning - Desk - Iron/ironing board - Mobile key entry - Safe - Separate sitting area ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 300 per stay ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 180 for adults and MXN 150 for children - Rollaway bed fee: MXN 300 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit ### Property is also known as Hotel Mandarin Carton Tlalnepantla de Baz Hotel Mandarin Carton Mandarin Carton Tlalnepantla de Baz Capital 114 Mandarin Carton Hotel Tlalnepantla de Baz Capital 114 Mandarin Carton Hotel Capital 114 Mandarin Carton Tlalnepantla de Baz Hotel Capital 114 Mandarin Carton Tlalnepantla de Baz Hotel Capital 114 Mandarin Carton Hotel Mandarin Carton Capital 114 Mandarin Carton Capital 114 Mandarin Carton Hotel Tlalnepantla de Baz Capital 114 Mandarin Carton Hotel Capital 114 Mandarin Carton Tlalnepantla de Baz Hotel Capital 114 Mandarin Carton Tlalnepantla de Baz Tlalnepantla de Baz Capital 114 Mandarin Carton Hotel Hotel Capital 114 Mandarin Carton Hotel Mandarin Carton Capital 114 Mandarin Carton Capital 114 Mandarin Carton Hotel Tlalnepantla de Baz Capital 114 Mandarin Carton Hotel Capital 114 Mandarin Carton Tlalnepantla de Baz Capital 114 Mandarin Carton Hotel Capital O 114 Mandarin Carton Tlalnepantla de Baz Tlalnepantla de Baz Capital O 114 Mandarin Carton Hotel Hotel Capital O 114 Mandarin Carton Capital O 114 Mandarin Carton Tlalnepantla de Baz Hotel Mandarin Carton Capital O Mandarin Carton Hotel Mandarin Carton Capital 114 Mandarin Carton Capital O 114 Mandarin Carton Capital O Mandarin Carton Hotel Capital O Mandarin Carton Tlalnepantla de Baz Capital O Mandarin Carton Hotel Tlalnepantla de Baz Mandarin Carton Hotel Capital O Mandarin Carton Mandarin Carton Tlalnepantla de Baz Mandarin Carton Hotel Tlalnepantla de Baz ## Frequently asked questions ### Is Mandarin Carton pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Mandarin Carton? > As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Mandarin Carton on Dec 11, 2025 start from CA $85.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Mexico-City-Hotels-Mandarin-Carton.h1366374.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at Mandarin Carton? > Check-in begins at 3:00 PM. ### What time is check-out at Mandarin Carton? > Check-out is at noon. ### Where is Mandarin Carton located? > Situated in Tlalnepantla de Baz, this hotel is 1.5 mi (2.3 km) from Plaza Satelite Shopping Center and within 9 mi (15 km) of Angel of Independence Monument and Chapultepec Castle. Basilica of Our Lady of Guadalupe and Palacio de Bellas Artes are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mandarin Carton Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.4 Location ### 8.2 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 231 8 - Good 154 6 - Okay 52 4 - Poor 28 2 - Terrible 22 ### 10/10 Excellent #### john Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Multiple repeats for me ... quite nice, quiet, great staff ##### john Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### john Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Hotel and staff were excellent. My room was quiet despite proximity to busy streets. The attention to details (every encounter with staff, beauty of the inside, room goodies like soap, upkeep of common areas) was noted and appreciated. Will stay again. ##### john Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Ahmad Sep 12, 2025 Disliked: Amenities, property conditions & facilities Just basic ##### Ahmad Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Mike Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was great the staff was very nice the hotel is right on the edge of a better area even though there are several good restaurants within walking distance if you go five blocks in One direction you're in a very ritzy neighborhood yet the hotel is in a position and neighborhood that looks very run down not the hotel just the neighborhood I would gladly be go there often now that I know the area better I will be traveling there once a month for the next year and a half and I have been at other hotels that were not as nice as this ![](https://a.travel-assets.com/ugc/hotel-reviews/31f27e42-0a57-4197-82e3-823c27c4583c-1753498427758.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mike Stayed 8 nights in Jul 2025 ### 10/10 Excellent #### Selena Sep 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really bice front service and clean hotel and good looking hotel room ##### Selena Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Andrew Aug 29, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Everything was great ##### Andrew Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Israel Jan 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Israel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Yolanda Mar 31, 2025 Liked: Cleanliness, staff & service, amenities I like the reservation was respected until I arrived the staff very nice The carpets need a more cleaning service the rest was perfect I. The room ##### Yolanda Stayed 1 night in Mar 2025 ### 8/10 Good #### Massiel Nov 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Comfortable and good price. Very good option for long or short stays ##### Massiel Stayed 7 nights in Oct 2023 ### 10/10 Excellent #### Augusto Oct 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Hotel for business Well located north of Ciudad de México , have some amenities close but not Safe to Walk by night ##### Augusto Stayed 4 nights in Oct 2024 ### 6/10 Okay #### Carlos May 5, 2023 Disliked: Amenities, property conditions & facilities Clean hotel overall. Poor restaurant service, inconvenient bathroom set up, good laundry & front desk service ##### Carlos Stayed 3 nights in May 2023 ### 2/10 Terrible #### john Sep 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a disappointment! Many stays and then it went from 5 stars to one because they essentially over charged me. Mistakes happen and the person at the counter may not be able to handle anomalies, but 3 messages to management that went unanswered shows complete disdain for the customer. Sad, because I liked the hotel, but won't return because overcharging a repeat customer and then wasting my time by ignoring my messages to remedy what happened is just too much to add to my repeats. ##### john Stayed 4 nights in Aug 2025 ### 6/10 Okay #### Natanael Jul 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Toilet didn't flush properly, they never got the safe opened, but it's fine for a comfortable night's sleep ##### Natanael Stayed 12 nights in Jun 2023 ### 10/10 Excellent #### Natanael Sep 5, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No issues means perfect. Keep up the good work ##### Natanael Stayed 2 nights in Sep 2022 ### 8/10 Good #### Jocelyn Hinojosa Feb 26, 2023 Liked: Cleanliness, staff & service, amenities Overall hotel is very pleasant. Need to pay more attention to facilites, ex. Faucet handle fell off. Only one person attending chkin and phone ##### Jocelyn Hinojosa Stayed 1 night in Feb 2023 ### 8/10 Good #### ricardo Aug 8, 2024 Liked: Cleanliness Normal ##### ricardo Stayed 1 night in Aug 2024 ### 8/10 Good #### Natanael Sep 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was fine ##### Natanael Stayed 1 night in Aug 2023 ### 4/10 Poor #### Madai Apr 28, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities First, there was a man at the parking area near to the door and he was not wearing uniform but was part of the personnel and have a weird attitude. The person at the front desk was very annoying, he didn’t speak clear Spanish and when I ask to repeat he was not happy, he was arrogant, make me feel like I was supposed to serve him . The hotel room was outdated but clean, it was hot the IC was not working well, the mattress was too hard and they use a plastic cover that make noises and make you sweat.it looks like the hotel is going through renovations. ![The room was clean but outdated, 503 ic was not working right. ](https://a.travel-assets.com/ugc/hotel-reviews/f6952aa6-fb27-4f50-ad28-7b0cb6deb58c-1745806800188.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madai Stayed 1 night in Apr 2025 ### 4/10 Poor #### Rey Apr 16, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The WC was stained with yellow that look quite dirty, it was cleaned the day after. Lights were flicking and making a terrible noise. Jacuzzi was in bad shaped and look so dirty it was not appealing to use it at all. ##### Rey Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### john Aug 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Repeat customer, repeat experience ##### john Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### john Aug 27, 2025 Repeat customer, repeat experience ##### john Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### john Aug 27, 2025 Repeat customer, repeat experience ##### john Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### john Aug 27, 2025 Repeat customer, repeat experience ##### john Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Edgar Aug 19, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### La recepción muere de hambre.. denles un pan Reservé una habitación doble.. llegué con mi familia.. me preguntan.. "viene solo?".. les digo que no.. "ah.. pues son em.. 750.. por las personas extras" sin saber cuántas ni registrarlas ni nada.. es más.. ni las vieron.. pasaron de liso por el elevador cuando bajé por mi equipaje al sótano donde dejé el coche.. totalmente arbitrario si cobro.. ojalá le aproveche a la señorita que me robó.. de verdad.. páguenle bien a su gente.. porque parece que no ganan suficiente.. todo lo demás excelente.. muy agradable la estancia y los alimentos.. muchas gracias. ##### Edgar Stayed 1 night in Aug 2025 ### 8/10 Good #### David Eduardo Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Disponibilidad de habitaciones ##### David Eduardo Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - 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