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Relais & Chateaux Hotel Castel Fragsburg

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Luxury
5.0 star property
9.6

Exceptional

Tranquil mountain sanctuary

Terraced gardens invite contemplation in serene spaces designed with remarkable sensitivity. The on-site spa offers rejuvenation after days of mountain views. Mornings begin with sensational breakfasts blending German and Italian traditions, served by genuinely kind staff.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
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About this property

Relais & Chateaux Hotel Castel Fragsburg

  • Luxury historic hotel near Trauttmansdorff Castle Gardens
  • Located close to Fragsburg Waterfall and Merano 2000 Cable Car, Relais & Chateaux Hotel Castel Fragsburg provides an adjacent golf course, a terrace, and a garden. Adventurous travelers may like the a ropes course and hiking/biking at this hotel. Indulge in a hot stone massage, aromatherapy, and a facial at Heilspa, the onsite spa. Be sure to enjoy breakfast and dinner along with Regional cuisine and al fresco dining at the two on-site restaurants. Yoga classes are offered at the health club; the property also has a library, dry cleaning/laundry services, and car rentals on site. In addition to a bar and a steam room, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • A seasonal outdoor pool along with sun loungers and pool umbrellas
    • Free self parking and valet parking
    • Buffet breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge), and smoke-free premises
  • Room features
  • All guestrooms are individually furnished, and feature comforts such as pillow menus and air conditioning, as well as thoughtful touches like separate sitting areas and bathrobes.
  • Other conveniences in all rooms include:
    • Bathrooms with free toiletries and hair dryers
    • TVs with satellite channels
    • Wardrobes/closets, separate sitting areas, and childcare services

Awards and affiliations

  • The property is a member of Relais & Chateaux.

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CA $749 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 2 and April 2.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 49 for adults and EUR 49 for children
  • Airport shuttle fee: EUR 9999 per vehicle (one-way, maximum occupancy 9999)
  • Airport shuttle fee per child: EUR 9999 (one-way)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT021051A12DG24HFJ

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to November
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Relais & Chateaux Hotel Castel Fragsburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM–8:00 PM. The pool is closed seasonally each year from November 2 to April 2.

How much does it cost to stay at Relais & Chateaux Hotel Castel Fragsburg?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Relais & Chateaux Hotel Castel Fragsburg on May 25, 2026 start from CA $752, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Relais & Chateaux Hotel Castel Fragsburg pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Relais & Chateaux Hotel Castel Fragsburg?

Check-in start time: 2 PM; Check-in end time: 10:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Relais & Chateaux Hotel Castel Fragsburg?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Relais & Chateaux Hotel Castel Fragsburg provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 9999 per vehicle applies.

Where is Relais & Chateaux Hotel Castel Fragsburg located?

This family-friendly Merano hotel is located in the mountains, within 3 mi (5 km) of Fragsburg Waterfall and Trauttmansdorff Castle Gardens. Merano 2000 Cable Car and Tirol Castle are also within 9 mi (15 km).

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 28 out of 34 reviews
Rating 8 - Good. 4 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

Reviews

Verified

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely with outstanding amenities. Staff are genuinely friendly. Location is marvelous.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
What amazing people. The service was unmatched, the views are incredible. Absolutely must for a relaxing vacation. The spa is unreal also, must see.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Cláudio r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simplesmente perfeito, adorável e romântico

Excelente. Excedeu as expectativas que já eram grandes pelo material de apresentação do Castel. O jardim é um verdadeiro sonho, só alguém com muita sensibilidade para criar tantos espaços para contemplação e repouso. A gentileza de todos os colaboradores é sincera e contagiante. Nos espaços internos o cuidado com a escolha das peças decorativas é também perfeita. Todos os inúmeros espaços são harmônicos e nos levam ao encantamento. O café da manhã é sensacional, somando a riqueza da cultura gastronômica germânica com a italiana. Assim também o restaurante apresenta pratos excelentes. A localização é perfeita para o “dolce far niente”. Não se deseja sair do hotel.
Stayed 1 night in May 2022
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As nice a hotel as you will ever find

The very best of hotels I just wish they had coffee pots in the rooms
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one amazing property that’s been in one family for generations
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ein ganz besonderes Urlaubshotel

Das Personal ist extrem freundlich. Man kann sich nur wohlfühlen.
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Very high quality furniture, dramatic views, spotless throughout. Attentive staff. Truly wonderful place.
Stayed 7 nights in Aug 2019
Verified

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The climb is worth it!

What a gorgeous property! Climbing up a long windy road you are met with an incredible castle like hotel. Surrounded by orchards and flowers you sit on the top of the mountain and look out at a view that is spectacular. The rooms are large and beautifully appointed with cozy down comforters and organic products. It’s a wellness hotel with a spa and pool. The restaurant is all white and filled with flowers from their garden. The food is so fresh and the service is perfect. We are one night at the restaurant. Very gourmet and for us one night was enough. Merano has great restaurants that are more casual but also have spectacular food.
Stayed 3 nights in May 2018
Verified

4/10 Poor

Russell

Liked: Cleanliness, staff & service, room comfort
Despite an upgrade to a junior suite we had no view other than a tree to the front and the car park to the side. Very disappointing although the room and bed were nice enough. Staff were welcoming and pleasant. The evening meal menu had no prices on it at all which was a bit of a surprise- I found the offerings somewhat odd almost different for the point of being different- the pairings did not really make sense to me or seem attractive. The glass of wine I ordered was the dregs of the bottle and as a result a very small and expensive glass of wine. Breakfast at e25 a head was a very expensive glass of orange juice and croissant!! Overall not our best Relais and Chateau experience.
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

Yvon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relais et chateau au top ,

Magnifique situation en montagne , place unique , confort et services exceptionnnels. Le petits déjeuners est extraordinaire . Sauf que le dernier soir, nous avons attendus Trop longtemps notre plats principales et on n'a pas appréciés notre plats principales à sa juste valeurs .
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great location with beautiful views of Merano.

Great property and location, but they tried to charge me 300 euros, per night for having a friend in the room (I was on a bike trip). Whe I tried cancelling the reservation, the person at the front desk, said I would be charged for two nights regardless of Expedia terms and conditions. I asked for the manager and the owner showed up, I ended up paying 50 euros per day, although the bed was a queen size but not independent. They tried to "surprise me", but were not successful. Not proper of a hote, let alone a 5 star hotel of this price.
Verified

10/10 Excellent

Nobsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zauberberg

Nach einer engen, aber atemberaubenden Fahrt von Meran zum ehemaligen Jagdschlösschen hinauf, befindet man sich sofort in einer anderen Welt. Ausstattung, Küche und Service vom Feinsten. Preise im rechten Verhältnis. Erholung pur und man kann schnell die Lust verlieren, das Gelände des Hotels zu verlassen. Eigentlich sollte man es nicht weitersagen.
Verified

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really lovely hotel.

Luxurious but relaxed and friendly. Beautiful situation. Best breakfast ever eaten in Italy.
Verified

10/10 Excellent

arnstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En Perle !

Fantastisk, kvalitet i alle ledd: Beliggenhet, kjøkken, personale
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castello alpino con vista mozzafiato su Merano

Ho passato due giorni con la famiglia tutto perfetto ma la piscina e' piccola e dopo un temporale e' saltata completamente la Wi-Fi e parte dei canali TV senza essere ripristinata
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely coming back

It was most amazing hotel. The room was pristine, impeccable service,very friendly and accommodating stuff, superb food.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical

The dining experience alone is worth the cost of the hotel. Truly magical.
Verified

8/10 Good

manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ein sehr schönes Luxushotel

Die Lage und Ausstattung des Hotels ist wunderschön. Sehr liebevoll eingerichtet. Der Blick auf Meran unvergesslich und die Anfahrt durch die Weinberge ein Erlebnis. Besonders schön sind die Terrassen des Restaurants. Ein sehr hochpreisiges Hotel, was aber dann doch nicht ganz den Erwartungen an eine Luxusklasse entspricht. Zimmer Deluxe verfügt über keine Badewanne, und nur 4 Handtücher... Das Essen im Restaurant entspricht überhaupt nicht dem ambitionierten Anspruch der Küche. Zu teuer für das Gebotene und eine Speisekarte, auf der lediglich die Preise für das Menu und nicht für die einzelnen Gänge zu finden sind, geht gar nicht! Sehr schön, aber zu teuer!
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell

Schon die Auffahrt durch die Weinberge zum Hotel ist ein Erlebnis mit herrlichem Ausblick auf Meran. Sehr aufmerksamer Empfang, romantisch gestalteter Garten und Poolanlage, gute Küche , reichhaltiges Frühstücksbuffet
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service

Hotel alten Stils, auf heutigen Standart getrimmt.

Nach einem Aufenthalt in einem Romatikhotel in Kärnten war dieses Haus vom Empfang an enttäuschend. Die Rezeption war besetzt mit einer Dame, die fraglos ihre Ausbildung gemacht hat, aber nur automatisch ihre Floskeln runter rasselte. (z.B. hatten sie eine angenehme Anreise? - wir kamen bei Nieselregen die extrem kurvige Anfahrt herauf..) Wir sollten einen Empfangstrunk sofort einenhmen, wollten aber lieber eine Tasse Kaffee. Es war nicht möglich diesen Trunk gegen Kaffee zu tauschen, also bezahlten wir die 2 Tassen! Die Zimmer sind schön, das Bad und extra WC auch. Der Wellnessbereich ist nicht einladend, da offenbar kaum genutzt, man solle die Sauna auch eine Stunde vorher anmelden, sagte uns der Feldwebel vom Tresen. Der ganze Badebereich war eisekalt- wie sollte man sich da nach einer Stunde anheizen wohlfühlen?? Das Frühstück war typisch für ein Haus mit wenig Besuch - riesiger Tisch mit Ceralien, ein Korb mit verschiedenem Speck und Salamis - keinerlei Schinken oder Schnittkäse. Zu Abend haben wir nicht gegessen da wir echt Angst hatten alleine in den Räumen zu sitzen. Das Ganze kostete € 310,00 pro Nacht mit Frühstück.
Verified

10/10 Excellent

Thomas Schiele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reizvolles Jagdschlösschen in privater Atmoshäre

Schöne Anlage, reizvoll gelegen, wunderbare Aussicht. Freundliches und sehr zuvorkommendes Personal, angenehme Zimmer. Höchst erfreulich das Frühstück mit wirklich frischen Zutaten, der Abend im anerkannt guten Restaurant sehr vergnüglich, mit originellem Menü, schöner Weinkarte und bester Unterhaltung. Rundum erstklassig.
Verified

10/10 Excellent

Brian

Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025