Desk, free WiFi, bed sheets, alarm clocks

Reviews of Red Roof Inn West Memphis, AR

2 out of 5
Red Roof Inn West Memphis, AR
1401 North Ingram Boulevard, West Memphis, AR

Reviews

7.2

Good

Rating 10 - Excellent. 186 out of 636 reviews" "
Rating 8 - Good. 197 out of 636 reviews" "
Rating 6 - Okay. 111 out of 636 reviews" "
Rating 4 - Poor. 67 out of 636 reviews" "
Rating 2 - Terrible. 75 out of 636 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

April

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Oshane RediResponse Specialist on May 9, 2024
Hello April, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

David J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine. Only issue was that our room had only one handtowel for 2 guests.
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 3, 2024
The team at our Red Roof Inn West Memphis, AR would like to thank you for sharing your feedback with us, David. We were elated to read that we accomplished our goal to provide you with a great stay. You noted that almost everything about your stay was fine, which delighted our staff. In relation to the insufficient hand towels, please feel free to request more from the front desk.Thanks again for sharing your compliments with us. We loved having you under our roof and we look forward to hosting you again at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

playa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staff is pretty rude at the front desk but housekeeping staff are all very kind and friendly. Easy walk or drive to southland casino
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on May 3, 2024
Thank you for sharing your feedback with us, Playa. The team at the Red Roof Inn West Memphis, AR was pleased to know that you were fond of our kind and friendly housekeeping staff, along with our close proximity to Southland Casino. However, you made mention of the receptionist at the front desk being rude. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved future experiences.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Michael

Travelled with group
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 15, 2024
Hello Michael,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Ravonda

Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on May 5, 2024
Thank you for your positive rating, Ravonda. The staff at the RED ROOF INN WEST MEMPHIS AR and I were so happy we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

Phillip, Columbus

Travelled with pets
Liked: Staff & service
The man who checked me in was very nice and talkative. The room was average. It was actually higher in price than a Motel 6 I stayed in the night before in Mineral Wells TX that was a lot nicer. I probably will not be staying here again.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 13, 2024
Dear Phillip,Thank you for taking the time to tell us about your experience at the Red Roof Inn West Memphis AR and you being pleased with our staff service. I am sorry that your experience did not meet your expectations however, as you indicated that the room and its pricing were not to your liking. Thank you for bringing these concerns to our attention, as we will use this feedback to improve the quality of our services.Thank you for sharing your concerns and I hope you have a better stay in your future travels. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Amanda

Travelled with partner
Liked: Staff & service
I found 2 spiders in the room
Stayed 3 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 9, 2024
Dear Amanda,Thank you for taking the time to tell us about your experience at the Red Roof West Memphis AR and your 5/5 score. The issue that you've brought to my attention regarding bugs in the room is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Meridith

Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly
Stayed 1 night in Apr 2024
Response from OnielRediresponse Specialist on Apr 6, 2024
Hi Meridith,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn West Memphis, AR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's pet acceptance. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was clean. The rest of the facility and surrounding were filthy. The locks on the door were broken and house keeping tried to enter without knocking. I braced a chair against the door itself.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 3, 2024
Thank you for taking a moment to leave a review, Scott. The staff and I at the Red Roof Inn West Memphis, AR appreciate your 3/5 score following your stay. I am happy that our clean room pleased you. However, you stated that the broken locks on the door, the unclean surrounding and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Brande

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Latunde RediResponse Specialist on Apr 2, 2024
Hello Brande, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

kathi

Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 15, 2024
Hello Kathi,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Terry

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise level was horrible. Coffee pot in room was broken and clerk claimed they didn't have another one available. Hotel was not fully booked so should have been able to get a coffee pot from another room. Bathroom was soo small.
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 21, 2024
Dear Terry,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST MEMPHIS AR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the broken coffee pot and the other issues which hindered stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine; no complaints. My only criticism is the neighborhood and limitations on dining options; one Mexican restaurant across the street...marginal and then there's the hotel/casino, also across the street, if you like that sort of thing.
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 18, 2024
Dear Steven,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. It's great to hear that you were pleased with the room. However, I sincerely apologize for the issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 Excellent

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean which is important to me. Didn't have breakfast only coffee and juice but that's okay when they allow pets to stay for free. Bed was comfortable. Not fancy but that's okay too for a one night stay. Excellent Mexican restaurant just across the street. Absolutely will stay again when we need a room in West Memphis.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Apr 12, 2024
Dear Donna,Thank you for taking the time to complete our guest survey. I appreciate your 5/5 score after your stay at our Red Roof Inn West Memphis AR and your comments regarding our convenience, pet friendly facilities and the rooms cleanliness etc. You've also indicated that you were disappointed that our property did not provide breakfast, which is regrettable to hear. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 10, 2024
Hello Chester, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Steve

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with comfortable beds. Room was roomy & equipped with small fridge & microwave. Location was great for our one night stay and easy access back on highway.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 9, 2024
Dear Steve,Thank you for taking the time to tell us about your experience at the Red Roof Inn West Memphis, AR. We are glad to see that you enjoyed your stay, prompting your 5/5 score. You mentioned how pleased you were with the cleanliness of our property, the comfort of the beds and the easy access to on the highway. At Red roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kizzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I didnt have my soap in my room everything else was great it was my birthday
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 3, 2024
Dear Kizzy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. We are sorry that there was no soap in the room, however, we are happy that your overall stay was great. Happy Belated Birthday. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

8/10 Good

t

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very convincing to Southland Casino, however some hotels in area are much cheaper and look similar or better for your money. I believe the rate is due to Casino being right across the street.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 27, 2024
Dear T, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. We appreciate your 4/5 scoring. As it pertains to prices, we are not privy to it, as rates change based on the competitiveness of the market. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pet fee comfy beds
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 23, 2024
Dear Cindy,Thank you for taking the time to write a review of your stay at the Red Roof Inn West Memphis, AR. I am happy you were pleased with our pet stay fee policy and comfortable beds. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite safe and friendly .
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 12, 2024
Hello Charles, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN WEST MEMPHIS AR. It’s an absolute joy reading how quiet and safe you found our property to be, and how friendly our staff were. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Red Roof Management

10/10 Excellent

Asoiva

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 12, 2024
Dear Asoiva, We at the RED ROOF INN WEST MEMPHIS AR are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Asoiva

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work👍
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 11, 2024
Dear Asoiva,Thank you for taking the time to write a review of your stay at the Red Roof Inn West Memphis, AR. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am also happy you were pleased with the good work being done by our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Asoiva

Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 9, 2024
Hello Avoiva, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant
The check in was fast and easy. They make you pay a $50 deposit that you get back at checkout. They called the room right before 11 and said time to go. Lol but the room was clean and spacious but the microwave was disgusting like something exploded in it and started rotting. Definetly would throw that out.
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Feb 6, 2024
Dear Christina, We are appreciative you took the time to tell us about your experience at the RED ROOF INN WEST MEMPHIS AR and scoring us a perfect 10/10. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read check in was fast and easy and your room was clean and spacious. Thank you for your insights about the microwave. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we value your business with us and appreciate you as our guest.Thank you for your feedback. we hope to house you again soon,Sincerely,Red Roof Management

6/10 Okay

Kqura

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Hotel wasn’t bad, check in and getting into the room was easy. They accepted our dog which was wonderful, and the room was clean and normal. Only issue was the sound of some kind of metal or machine of some kind making a racket on all sides as well as above us at random times throughout the night. Other than that even the bed was comfy!
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 4, 2024
Hello Kqura, The team and I at the RED ROOF INN WEST MEMPHIS AR want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean room, easy check in and comfortable bed. Our apologies for the noise disturbance you mentioned. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Red Roof Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 3, 2024
Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn West Memphis, AR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and peaceful
Stayed 2 nights in Jan 2024
Response from OnielRediresponse Specialist on Feb 3, 2024
Hi Charles,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn West Memphis, AR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's sereneness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 4, 2024
Dear Karl, We at the RED ROOF INN WEST MEMPHIS AR are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof ManagementtRediResponse Specialist

10/10 Excellent

Roy, Concord

Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Mar 21, 2024
Hello Roy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Charles, Azle

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not feel housekeeping really does that great of a job
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 21, 2024
Dear Charles,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST MEMPHIS AR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient house-keeping/cleaning.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 20, 2024
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Memphis, AR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Ryan

Business traveller
Kool if your not bougie
Clean good location. Not really a problem but the ice machine is in the lobby. Could have more amenities
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 18, 2024
Dear Ryan,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn West Memphis, AR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were welcomed by the spotlessness of our location. I am glad that you had a extremely pleasant stay, prompting your 8/10 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

10/10 Excellent

TeReese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Mar 3, 2024
Hello Tereese, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Memphis, AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 10, 2024
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Ouida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customers service
Stayed 2 nights in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 8, 2024
Dear Ouida,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. It’s great to hear that you found our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 22, 2023
Dear Craig,The staff at the Red Roof Inn West Memphis, AR and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roy

Response from Kerry-Lee RediResponse Specialist on Feb 12, 2024
Dear Roy, We at the RED ROOF INN WEST MEMPHIS AR are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 Good

Gregory

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay and cat friendly. Casino within walking distance for play or eating and drinking. Also walkable to a nice Mexican restaurant..Margaritas. Will stay here again.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 8, 2023
Hi Daniel,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn West Memphis, AR with us. It was so rewarding to see that we earned your perfect score with our pet friendliness and our close proximity to some points of interest, along with your other highlights. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards, Red Roof Management

2/10 Terrible

Frederick

Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 27, 2023
Hello Frederick,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof ManagementRediresponse Specialist

10/10 Excellent

Jazmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 5, 2023
Hi Jazmine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn West Memphis, AR with us. It was so rewarding to see that we earned your 5/5 score with our nice rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
They provided a ground floor room per my request and the check in lady was very nice.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Hi Troy,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn West Memphis, AR with us. It was so rewarding to see that we earned your perfect score with our nice staff at check in and that your request for a first floor room was granted. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Deborah

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 19, 2023
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

TeReese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specailist on Nov 14, 2023
Hello Tereese, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very good stay
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 8, 2023
Dear Kenneth, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun night Stay
This particular location was ALOT cleaner than other RRI's I have stayed at. The bed was very comfortable. Can't beat it for a hotel room stay under $70 for 2 people! I will stay here again, no questions asked.
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on Nov 2, 2023
Dear Edward, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN WEST MEMPHIS AR regarding the comfy bed and convenience. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on Nov 2, 2023
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

PU24N

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Nov 9, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The room and the staff were great. I would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 10, 2023
Hello Jennifer,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. It's great to see you enjoyed your stay, resulting in a 5/5 score. I'm happy you were pleased with the quality of our rooms and our hospitable staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Robert S

Disliked: Cleanliness, amenities, property conditions & facilities
The door didn't shut completely, the shower head fell off when i turned it on. The staff for check in and out was less than pleasant.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 8, 2023
Dear Robert S,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST MEMPHIS AR. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as unprofessional staff in addition to issues with amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management