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Reviews of Poplar Inn and Suites

3 out of 5
Poplar Inn and Suites
5811 Poplar Ave, Memphis, TN

Reviews

7.0

Good

Rating 10 - Excellent. 199 out of 544 reviews" "
Rating 8 - Good. 125 out of 544 reviews" "
Rating 6 - Okay. 61 out of 544 reviews" "
Rating 4 - Poor. 59 out of 544 reviews" "
Rating 2 - Terrible. 100 out of 544 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great property

2/10 Terrible

Jill

Travelled with family and small children
Disliked: Property conditions & facilities
I waited for close to an hour before someone showed up at the front desk to help me, noone answered the phone number listed to call. There were people using drugs in the hallways and everything was under construction. Our room was a mess and looked like blood stains on the floor. Didn’t feel safe so my kids and I left. We did get a refund. None of this was related how the property was when doing the booking online.
Stayed 2 nights in Dec 2023

10/10 Excellent

christopher

Liked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Aleah

Stayed 2 nights in Dec 2023

10/10 Excellent

leshundra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

De

Stayed 1 night in Dec 2023

10/10 Excellent

leshundra

Liked: Cleanliness, amenities, property conditions & facilities
I love the ease of the check in process and the staff are very friendly. My stay has been great while waiting on the remodeling of my home. I would definitely recommend this location.
Stayed 1 night in Nov 2023

10/10 Excellent

jermaine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Dominique

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay here again…. Most welcomed place ever
Stayed 2 nights in Nov 2023

8/10 Good

Timera

Liked: Cleanliness, amenities
Need to be fixed up on the outside and inside. It wasn’t really bad that I didn’t want to stay it’s just the carpet needs to shampooed and brighter lights.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 28, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites.

10/10 Excellent

Jessika

Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 28, 2023
Thank you for staying here with us at Poplar Inn & Suites.

10/10 Excellent

Jared

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Front Desk Supervisor on Nov 28, 2023
Thank you for staying here with us at Poplar Inn & Suites.

4/10 Poor

Isabel

Disliked: Cleanliness, property conditions & facilities
No service TV.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 28, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites.

2/10 Terrible

Michelle

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not ready when we arrive at 5:00. No one freshen the room. Ran out of towels. Had to buy towels. Rude front desk. Lots of reconstruction on hotel drilling every morning. One inch dust on ceiling fan dirty dishes in dishwasher water standing in tub. Trash behind nightstand. Lightbulbs out . Phones were not working in rooms. Terrible experience. I am reporting to fire depart and better business bureau. The manager does not care.
Stayed 5 nights in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

4/10 Poor

Gary, Douglasville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property had plenty of space in the rooms. However, the property was under major renovation, so I checked out early to occupy another property down the street. The air conditioner wasn't working properly as well so was a bit uncomfortable.
Stayed 3 nights in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

4/10 Poor

Earlyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointment with my stay at Poplar Inn and Suites. The property is very unattractive from inside and out. Television are serviced by Roku firesticks; There were bugs in my room and could not get towels when requested. I recommend this location should not be available for reservations until property is completed with it's remodeling.
Stayed 4 nights in Nov 2023
Response from Front Desk Supervisor on Nov 28, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites.

2/10 Terrible

William

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We were checked into a room which had not been cleaned, a full trash can with a discarded meal and drink cup on the table. We cleaned the kitchen area ourselves. The two TVs buffered our entire 5 day stay, so there was no tv watching. There was no air, we had to get fans from the front office. There were two wash towels in the bathroom that had been used, noticeably so. Because of the limited hotels, convention going on, we stayed. I would never recommend this hotel, nor would the other three couples with us. Totally disappointed!
Stayed 5 nights in Nov 2023
Response from Front Desk Supervisor on Nov 28, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property being converted to condos. lots of construction debris. hotel rooms have been neglected for awhile. Also, they charge a "deposit" up front, which was actually charged to my cc for no reason.
Stayed 2 nights in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Sebrina

Travelled with group
Liked: Cleanliness, room comfort
Good Experience
Overall wonderful stay. They are flipping the hotel to long term rentals so there is construction and remodeling. The location is 17 miles from Beale street. Located 17 miles from Beale street.
Stayed 2 nights in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
driveway location on one-way street and very poor sign made it difficult to find entrance or return if you pass the barely-visible entry point.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

2/10 Terrible

Derrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

2/10 Terrible

Remond

Stayed 6 nights in Nov 2023

4/10 Poor

Christopher

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
AC was out in the room. I switched rooms but it was still in the same building so AC was out in there as well.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 14, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

8/10 Good

leshundra

Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 14, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

8/10 Good

Arshad

Business traveller
Liked: Cleanliness, room comfort
Couple of things! TV’s had no Wi-Fi signals whatsoever. And no hairdryer in the bathroom! Besides that, very good place to stay.
Stayed 2 nights in Oct 2023
Response from Front Desk Supervisor on Nov 14, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Patrice

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at poplar inn suites this is my second stay .and i will say this is my new vacation spot
Stayed 3 nights in Oct 2023
Response from Front Desk Supervisor on Nov 14, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

2/10 Terrible

Kristal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 14, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

jermaine

Stayed 2 nights in Oct 2023
Response from Front Desk Supervisor on Nov 28, 2023
Thank you for staying here with us at Poplar Inn & Suites.

6/10 Okay

Ronnie

Travelled with family, Business traveller
Disliked: Cleanliness
l would Lite up entire Area ,Place a Guard in back,Memphis is a high crime area, Thanks
Stayed 2 nights in Oct 2023
Response from Front Desk Supervisor on Nov 14, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

6/10 Okay

Shavanna

Stayed 2 nights in Oct 2023
Response from Front Desk Supervisor on Nov 28, 2023
Thank you for staying here with us at Poplar Inn & Suites.

10/10 Excellent

leshundra

Travelled with family and small children
I love the easy check in/out process. The cost is pretty reasonable and the staff seemed very welcoming. I hate that there is no security gate around the property and no security cameras on outside of the building. Overall it actually is a very accommodating place to stay at a great rate.
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Oct 24, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

8/10 Good

Christy

Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Nov 14, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

6/10 Okay

Lindsay

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Oct 17, 2023
Thank you for staying with us at Poplar inn & Suites.

2/10 Terrible

John M

Disliked: Cleanliness, property conditions & facilities
Property looks to be in perpetual renovation. Honestly, shocked they don’t offer hourly rates.
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Oct 16, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Tara

Liked: Cleanliness, amenities
It's a great place to stay away from home
Stayed 2 nights in Oct 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

4/10 Poor

KRae

Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Tara

Liked: Amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

6/10 Okay

Victor

Business traveller
Affordable
The overall experience was okay. The biggest drawback is the construction taking place to renovate the property. There is debris and construction material all over the place. If you plan to sleep-in during the week, it may be hard with the construction noise. However, the room itself was clean and comfortable for the price. There are some issues, hence the renovation, but I didn't experience anything terribly unpleasant. The front desk crew is sporadic, but when you find them, they are helpful. There isn't any breakfast or laundry that I could find, but the kitchenette was a welcomed amenity. While the property isn't anything to marvel over, the surrounding area has lots to offer. So, if you find yourself compelled to try Poplar out, I think you get what you pay for.
Stayed 3 nights in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
We do apologize for those inconveniences we will do our best to improve them while we do have it listed our property is undergoing major renovations we do apologize and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Tara

Liked: Amenities
Great place to stay
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Nov 14, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

6/10 Okay

pekola

Travelled with family
I like the convenience of the property and where was located. What I didn't like was the fact that? The carpet in the room was not clean?
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
We do apologize for those inconveniences we will do our best to improve them and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Tara

Liked: Cleanliness, amenities
Great place to stay
Stayed 5 nights in Sep 2023
Response from Front Desk Supervisor on Nov 14, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

2/10 Terrible

Rangi

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
We do apologize for those inconveniences we will do our best to improve them we do apologize and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

6/10 Okay

leshundra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
We do apologize for those inconveniences we will do our best to improve them we do apologize and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

8/10 Good

Deloris

Travelled with family
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
It's a good place to stay away from home
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

4/10 Poor

leshundra

Liked: Property conditions & facilities
The room setup was pretty nice, but they lack business accommodation features as listed. There are no security cameras visible
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
We do apologize for those inconveniences we will do our best to improve them while we do have it listed our property is undergoing major renovations we do apologize and we do still Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Tara

Liked: Cleanliness, amenities
Good place to stay
Stayed 12 nights in Sep 2023
Response from Front Desk Supervisor on Oct 10, 2023
Thank you for staying here with us at Poplar Inn & Suites we hope to see you again

10/10 Excellent

Emanuel

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Sep 25, 2023
Thank you for staying here with us at Poplar Inn and suites!

10/10 Excellent

Jalissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the room. The experience was great and had a comfy setting. I would definitely recommend to others.
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor on Sep 18, 2023
Thank you for staying with us at Poplar inn and suites Hope to see you again!