A stay from hell! I came here to relax after having major surgery over a month ago and to grieve the loss of my Mom and this place was soo disappointing. Room 250 was disgusting when I arrived so I had to call the front desk to complain (used bloody tissue on the floor when I entered, hair in the bed when I pulled back the bedding, nasty bathroom etc) They changed my room. A few hours pass and I finally start to relax a bit and the fire alarm goes off. (I can't make this up) Now I'm rushing to get out of the room despite just having surgery a little over a month ago. I now have to rush down 4 flights of stairs as I fear for my life, only to get downstairs and the staff are acting like nothing happened. The couple near me asked what was happening and they said "false alarm" as if it was nothing and we didn't all just have to run down the stairs. That's not all the fun I experienced! The room was warm but the air wouldn't turn on so I called the front desk. After waiting over an hour and no one coming, I called again. They sent someone who told me they only have heat no AC this time of year. As an asthmatic this was not okay and they offered no solution. At this point nothing has gone right since I arrived. This hotel is too expensive for all these headaches I experienced today. This Hilton has completely gone downhill from what I'm used to over the last 15 years. I'll never stay here again!