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Reviews of The Townhouse Hotel

4 out of 5
The Townhouse Hotel
Market Square, Melrose, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 114 out of 147 reviews" "
Rating 8 - Good. 30 out of 147 reviews" "
Rating 6 - Okay. 3 out of 147 reviews" "
Rating 4 - Poor. 0 out of 147 reviews" "
Rating 2 - Terrible. 0 out of 147 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food as always
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Amenities
Great hotel the only thing which it needs is a lounge to have a drink in after meal
Stayed 1 night in Mar 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was great. Fabulous breakfast Room a little dated but comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Terry, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect ☆☆☆☆☆
Stayed 1 night in Jan 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Find in a Nice Town
Our stop in Melrose was unplanned and at the last minute. Just looking at the hotel from the outside we knew it was going to be good. The staff were very friendly, the food delicious and the rooms very clean and comfortable. I would definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay.
Excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Akhilesh

Stayed 4 nights in Oct 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Sister company across the road also has amazing food!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location and friendly service
Fantastic experience - friendly and efficient staff; clean and comfy room; and a great breakfast with plenty of options. The hotel itself is perfectly placed at the centre of Melrose, and there a lots of local walks and a reasonably regular bus service stopping nearby so you’re well connected to the wider area. One slight point to note is that the plumbing reflects the age of the building, so while the taps and shower are modern and well kept, water flow can be slightly erratic at times. Not a noticeable issue however, had no major impact on our enjoyment of this great locale!
Stayed 2 nights in Sep 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Classy Borders Hostelry!
The Borders; so much to do/ experience in Scotland’s gentle, Lowland South. Choose wisely where you hang your hat; last year we came unstuck; this, we made sure! The Townhouse Hotel in Melrose embraces the triangular square in this jewel of the Borders on the Tweed. We stepped inside to a quiet, understated friendly welcome, found our broad, airy room and shook off the dust with a cool glass served to our table on their secluded rooftop terrace. Dining is an elegant art in this quintessentially but subtlety Scottish hostelry. Peruse the menu; I rest my case! Icing on an already tasty cake was when their Mam’selle de la Cocktail rocked out THE BEST Espresso Martinis either side of the Border! Word is they are planning a special Cocktail of the Week from now on. Go. Stay there. Then come, tell me I’m wrong. ⭐️⭐️⭐️⭐️⭐️ Gordon and Sue Hamlin (September 2023)
Stayed 2 nights in Sep 2023

8/10 Good

Dorothy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely room, well decorated and with a comfortable bed. There restaurant provided a very good menu choice for evening meal and the food was very good.
Stayed 1 night in Sep 2023

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic friendly family run hotel that make you feel at home. Food is excellent.
Stayed 2 nights in Sep 2023

6/10 Okay

Gordon

Stayed 1 night in Sep 2023

8/10 Good

Sandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked service & food. The shower was difficult to regulate& even although there was a warning notice it did not work properly.
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay and dine. We have stopped there several times and it is always a pleasurable experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent food , service and very clean and comfortable rooms High up on our list for a great stay
Stayed 1 night in Aug 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very well presented and lovely welcome at check in. Room comfortable except for the pillows which were very hard but we didn’t ask staff to rectify this as we felt a bit embarrassed in case they thought we were being fussy. Lovely clean bedding and towels. Good choice of breakfast. Hotel is on the main street so was a bit noisy at night from the pubs kicking out but also meant that it was very accessible and easy to park directly outside. Nice to have a walk at night, beautiful Abbey ruins literally around the corner.
Stayed 2 nights in Aug 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel friendly staff excellent location. Melrose is a great town for exploring surrounding areas.
Stayed 4 nights in Aug 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel. Pity the restaurant was closed the day we went (we hadn't expected that) but their sister place across the road was very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice centrally located hotel. Friendly helpful staff. Lovely breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Margaret

Stayed 2 nights in Jul 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Townhouse Melrose was lovely Not one single complaint Room 5 was great We ate in the hotel for the 3 nights Great menu choice James and his staff were great Really recommend it
Stayed 3 nights in Jul 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a great stay, it was myself, my two children and my mum that stayed in a family room. The room was great, lots of space, incredibly comfy beds and water, tea, coffee etc for all four of us. Breakfast was also really good and staff very friendly and helpful, we would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, pleasant staff. Hotel in general very clean and good condition. Room spacious. The food was excellent.
Stayed 3 nights in Jun 2023

8/10 Good

Lorna

Liked: Cleanliness, room comfort
Good, excellent location.
Food and drink excellent, public areas good, bedroom a little tired but perfectly adequate for a short stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful hotel with very friendly and helpful staff. breakfast was substantial and tasty. Hotel is in the centre of the small town and so very near the Melrose Abbey, gardens and the river. Parking was busy outside the hotel when we arrived but we could park at their sister hotel opposite which was fine
Stayed 2 nights in Jun 2023

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service
Excellent food and service and very friendly
Stayed 3 nights in May 2023

10/10 Excellent

Andrew

Stayed 1 night in May 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful inn and restaurant.
Stayed 1 night in May 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good, we came back!
The view from our room.
Stayed 2 nights in May 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Martin Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a quiet room and we were given a lovely peaceful room at the back which was perfect. Very comfortable bed and thick blackout curtains meant we got a great night's sleep. We had a very nice dinner and breakfast too. The staff were welcoming and efficient. We would definitely recommend The Townhouse for both accommodation and food.
Stayed 1 night in Feb 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel run by a family
Excellent welcome and booking in. Good sevice in the dining room and bar. All the staff were friendly. The menu was the same every day but the choice was quite good
Stayed 4 nights in Dec 2022

10/10 Excellent

Matt

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Douglas

Stayed 2 nights in Dec 2022

10/10 Excellent

David, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Town House which is an extremely well run hotel with an excellent restaurant. We will definitely be returning.
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022