Carrera 43a No.7-50, Avenida El Poblado, Medellín, Antioquia
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 646 out of 1056 reviews" "
10 - Excellent
646
Rating 8 - Good. 205 out of 1056 reviews" "
8 - Good
205
Rating 6 - Okay. 93 out of 1056 reviews" "
6 - Okay
93
Rating 4 - Poor. 42 out of 1056 reviews" "
4 - Poor
42
Rating 2 - Terrible. 70 out of 1056 reviews" "
2 - Terrible
70
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Ashley Maree
Travelled with family, Travelled with partner, Travelled with group
May 29, 2024
Liked: Staff & service
Need to work on the bathrooms and the rooms. My room didn’t have a working TV but the good thing about this hotel was the breakfast and the location
Although the rooms are slightly older. Overall this hotel is the best in Medellin. The location is great and you can walk anywhere to all the main spots. The pool and spa area are great. We had 35 people stay in the hotel for a wedding couldn’t have worked out better. They have transportation right there as soon as you walk outside. I would come back anytime.
Everything is excellent service,food,staff Everything!!
Christian
Stayed 2 nights in May 2024
6/10 Okay
eric
Travelled with family
May 26, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the room smelled like someone smoked and needed a little remodeling as looks a little old. The toilet seat wobbled and I fixed it myself.
The staff was great and breakfast good :-)
Location is great too.
Doing construction during my stay horrible. Gym was missing weights and needs to be addressed. Won't stay here again!!!!! @@@@ Bookers beware!! I you invite a friend over you need to pay for them like a stay in your room. I had a friend come to the room and had to pay 3x for three friends visiting. I had a friend come to go to the pool..I hadda pay for that too...Youbpay and pay and pay..Gringo games!! Do a air BNB b your better off..Ridiculous!!!!
Tricky registration and guest policy. Even I paid for two persons room the hotel wanted to charge me for the second person 99$. The hotel should be more transparent about registration and guest policy. Those shady practices are usually done by single star properties. I just had the feeling hotel became greedy and started prying on foreign tourists.
Robert
Stayed 1 night in May 2024
Response from . on May 20, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
staff always want to charge extra for the room I had my girlfriend with me I paid for her for 3 extra nights when I get there I get charge 200$ extra that’s a scam
adam
Stayed 3 nights in May 2024
Response from . on May 20, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
10/10 Excellent
Lucy
Travelled with group
May 10, 2024
Liked: Amenities
Friendly staff.
The Customer service experience -being tentative to picking up empty plates and offering additional drinks- should improve.
Buffet area (breakfast) personnel need to provide faster service. We wanted a spice sauce and had to ask 4 different people and it took over 5-7 minutes.
Other than these two things, the place and overall service was great!
Lucy
Stayed 5 nights in May 2024
Response from . on May 14, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.
6/10 Okay
Dave
Travelled with family and small children
May 6, 2024
Liked: Cleanliness, staff & service
I booked a double room with two twin beds as we were 4 people. When we arrived they gave us a single room where they had put an extra small bed in it. The When I called the front desk about it, they told me to pls stay in there for the night and that they will put us in a different room the next day. The other room was good, but we spent the first night in a room that I had not booked and was cramped. They also charged me for an extra person while pulling this off. Also breakfast area too small. Had to wait everyday before we could get in. Will not be going there back anymore.
Dave
Stayed 4 nights in Apr 2024
Response from . on May 6, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
I didnt like there we exposed wiring for the light switches
Marcus
Stayed 3 nights in Apr 2024
Response from . on May 3, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
I really loved this hotel, it was a great experience. Very clean, nice beds, great food and customer service. Family friendly. The only thing it is that the room had a door that communicated with another room and we heard everything. I didn’t feel comfortable about it. In general I recommended this hotel.
Ana
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.
This property is a good choice for the price I paid. The amenities are good. It was clean overall. It’s in a great location. Right in the heart of all the fun.
Djouna
Stayed 3 nights in Feb 2024
Response from . on Apr 22, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.
8/10 Good
sergio
Travelled with group
Apr 15, 2024
Location was very good. Friendly staff and clean place
sergio
Stayed 4 nights in Apr 2024
Response from . on Apr 18, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.
Nice service from a friendly personal.
Delicious breakfast.
Modern hotel.
Good taxi service.
More light in the bathroom.
Better computers in the Computer room.
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.
Very good and clean hotel, only issue was with some of the staff kept giving me mixed information about certain things, but other than that, hotel is great
Guy
Stayed 8 nights in Mar 2024
Response from . on Apr 2, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.
The staff was extremely friendly and polite. The breakfast buffet was amazing. The food at the restaurant and room service were also great. Everything is walking distance, great bars, shopping malls, and restaurants in the area. Never made it to the pool but it looked beautiful. The Tony Roman revolving restaurant at the top has a really nice panoramic view of the city.
Marlene
Stayed 4 nights in Mar 2024
Response from . on Apr 4, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.
Wish there was more of a variety of breakfast items...bacon would have been good and the food wasnt hot
Jeanine
Stayed 4 nights in Mar 2024
Response from . on Mar 19, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.