Panoramic Suite, Balcony

Reviews of Blues Suites Medellin

4 out of 5
Blues Suites Medellin
Cra 29C #1a sur 80, Medellín, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 285 reviews" "
Rating 8 - Good. 37 out of 285 reviews" "
Rating 6 - Okay. 14 out of 285 reviews" "
Rating 4 - Poor. 10 out of 285 reviews" "
Rating 2 - Terrible. 17 out of 285 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yadira Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful.
Stayed 7 nights in Apr 2024
Response from Guest Experience on May 27, 2024
We are happy to see that you enjoyed your stay, we hope to see you again with your family and friends.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, clean rooms
Stayed 1 night in May 2024
Response from Guest Experience on May 17, 2024
We are delighted to see that you enjoyed your stay and enjoyed our facilities, staff friendliness and cleanliness. We hope to see you again with your family and friends.

10/10 Excellent

Emilse J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and staff!
Stayed 3 nights in May 2024
Response from Guest Experience on May 14, 2024
We are happy to see that you enjoyed your stay, cleanliness of our facilities and service of our staff, we hope to see you again with your family and friends.

10/10 Excellent

Scott

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very friendly staff
Stayed 1 night in May 2024
Response from Guest Experience on May 14, 2024
We are glad to see that you enjoyed your stay, our facilities, cleanliness and service of our staff, we look forward to seeing you again with your family and friends.

8/10 Good

Altana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, but they are very limited when it comes to breakfast, everything is measured
Stayed 3 nights in May 2024
Response from Guest Experience on May 11, 2024
We are delighted to see that you enjoyed our facilities and service, we appreciate your comments about the American breakfast and the 8 different options we have for our guests. We will take your comments into consideration, see you soon.

10/10 Excellent

Juanita DeJesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will highly recommend this place! Very safe environment!
Stayed 5 nights in Apr 2024
Response from Guest Experience on May 11, 2024
We are happy to see that you enjoyed your stay and your experience with us was satisfactory. We look forward to seeing you again with your family and loved ones.

6/10 Okay

ferdinand

Stayed 7 nights in May 2024

10/10 Excellent

Laurie

Stayed 1 night in May 2024

8/10 Good

Arthur, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Experience on May 6, 2024
We are pleased to see that you enjoyed your stay and our services and look and hope to see you again with all your family.

10/10 Excellent

Steve James

Liked: Cleanliness, staff & service, property conditions & facilities
All was good. Spa was very good.
Stayed 8 nights in Apr 2024
Response from Guest Experience on May 6, 2024
We are delighted to see that you enjoyed your stay and our facilities and look forward to seeing you again with your family.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo y las habitaciones son hermosas. Muy delicado todos
Stayed 1 night in Apr 2024
Response from Guest Experience on Apr 18, 2024
Nos encanta ver que disfrutaste tu estadía, los espacios y la decoración de las habitaciones, esperamos tenerte de nuevo con tu familia y amigos.

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo el hotel y muy limpio.
Stayed 1 night in Apr 2024
Response from Guest Experience on Apr 18, 2024
Nos encanta ver que disfrutaste tu estadía, nuestras instalaciones. Esperamos verte de nuevo con tu familia y amigos.

10/10 Excellent

Geidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room, specially the shower. It has a wonderful service.very friendly staff
Stayed 3 nights in Apr 2024
Response from Guest Experience on Apr 16, 2024
We are pleased to see that you enjoyed your stay, the hotel services and the hospitality of the staff, we hope to see you again with your family and friends.

10/10 Excellent

Carlos Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment right next to the hotel it’s a little weird and unsafe I would say, locals with a not so good appearance gather there to drink and chill and sometimes the noise can scare the tourists that stays at the hotel, beside that the hotel is great !!!!!
Stayed 3 nights in Apr 2024
Response from Guest Experience on Apr 16, 2024
We are delighted to see that you enjoyed our facilities and in general the hotel was a good choice for your visit to this beautiful city, we appreciate the comments, for us it is very important the safety of our visitors so we have private security 24 hours a day ready to ensure the safety of the sector. We hope to see you again with your family and friends.

10/10 Excellent

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely loved everything about my stay here. The people are welcoming and the food is amazing. Def will be back
Stayed 2 nights in Apr 2024
Response from Guest Experience on Apr 11, 2024
We are delighted to see that you enjoyed your stay, the attention of the staff and your experience was satisfactory, we look forward to see you again.

10/10 Excellent

Mauren Annette Guzman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and it’s in a great location. Breakfast it’s amazing. Recommend and I will stay here again.
Stayed 4 nights in Mar 2024
Response from Guest Experience on Apr 9, 2024
We are happy to see that you enjoyed your stay, our delicious breakfast and the strategic location, we hope to see you in your next visit to this beautiful city.

4/10 Poor

Oscar, Pembroke Pines

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from Guest Experience on Apr 22, 2024
Nos encantaría conocer más sobre tu experiencia para poder tomar medidas al respecto y así garantizar que disfrutes plenamente de nuestra verdadera esencia. Esperamos ansiosos tu regreso para que puedas experimentar todo lo que tenemos para ofrecer

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience on Mar 27, 2024
Nos encanta ver que disfrutaste tu estadía, esperamos verte de nuevo con tu familia y amigos.

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent All Around! 10/10!
Stayed 5 nights in Mar 2024
Response from Guest Experience on Mar 26, 2024
We are delighted to see that you enjoyed your stay, and hope that when you return to this beautiful city you will choose us and continue to have an excellent experience. See you soon!

10/10 Excellent

Elizabeth, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Guest Experience on Mar 26, 2024
We are glad to see that you enjoyed your stay, we hope to see you again with your family and friends. See you soon!

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, and very spacious rooms!
Stayed 1 night in Mar 2024
Response from Guest Experience on Mar 26, 2024
We are pleased to see that you enjoyed your stay, our spaces and staff service, we hope to have the pleasure of seeing you again with your family and friends.

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que me quedo, me encanta el hotel pero hay mucho ruido entre los pasillos y los cuartos. Es dificil descansar.
Stayed 1 night in Mar 2024
Response from Guest Experience on Mar 21, 2024
Nos encanta ver que regreses a visitarnos, estamos trabajando en realizar las mejoras correspondientes y esperamos tenerte de nuevo muchas veces más. Nos vemos pronto.

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom ceiling had mold (big area) in the middle of the night an other guests open my room thinking it was theirs (safety concerns) and I told the staff and just made it seem normal not a big deal
Stayed 3 nights in Mar 2024
Response from Guest Experience on Mar 20, 2024
We appreciate your comments and will review with the area in charge of maintenance this situation, we are unfortunately all the inconveniences.

10/10 Excellent

Carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is great and up to date, the staff is fantastic, the restaurant downstairs is convenient but by far their best amenity is the rooftop bar restaurant with an amazing view!
Stayed 4 nights in Mar 2024
Response from Guest Experience on Mar 13, 2024
We are happy to see that you enjoyed your stay, the restaurants, the cleanliness of our room, and the service of the staff. We hope to see you again with your family and friends, see you soon!

10/10 Excellent

Shantal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blue Medellin has a perfect location! Staff was attentive and friendly and the hotel was spotless. I definitely recommend!!!
Stayed 7 nights in Feb 2024
Response from Guest Experience on Mar 13, 2024
We are happy to see that you enjoyed your stay, our facilities and overall your experience was satisfactory. We hope to see you soon with your family and friends.

10/10 Excellent

Edwin, MAYAGUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience on Mar 26, 2024
Nos encanta ver que disfrutaste tu estadía, esperamos verte de nuevo con tu familia y amigos. Nos vemos pronto!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Experience on Mar 5, 2024
We are pleased to see that you enjoyed your stay, and we hope to see you again with your family and friends.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 29, 2024
Nos encanta ver que disfrutaste tu estadía, esperamos verte de nuevo.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Guest Experience on Mar 21, 2024
Nos encanta ver que disfrutaste tu estadía, esperamos verte de nuevo con tu familia y amigos.

2/10 Terrible

Jannette

Disliked: Cleanliness, staff & service, property conditions & facilities
NO hagan reservación en este hotel. Mi vuelo fue cancelado por culpa de una tormenta de nieve y este hotel no me quiso devolver el dinero incluso no le estaba pidiendo refund or que me devolviera el dinero sino no que me dieran un crédito para usar en otra ocasión. Me robaron todo el dinero a lo claro!! Mal servicio. Me he pasado vario meses tratando de recuperar un crédito. Que mala experiencia!
Stayed 2 nights in Feb 2024
Response from Guest Experience on Apr 29, 2024
Agradecemos tus comentarios; sin embargo, es importante aclarar que la solicitud de cancelación se recibió considerablemente después de la fecha límite para efectuar la reserva. Nuestra política de cancelación establece claramente que se cobrará el costo total de la estadía en caso de cancelaciones en cualquier momento, y esta política se especifica con claridad al aceptar nuestros términos y condiciones. Esperamos que tus dudas queden aclaradas y entiendas también nuestras políticas. Quedamos a tu disposición para cualquier informacion adicional. Nos vemos!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is excellent. We had a little inconvenience at the beginning with the room and we had to be relocated twice but the staff was very professional and took matters seriously. Highly recommended.
Stayed 3 nights in Feb 2024
Response from Guest Experience on Feb 19, 2024
We are happy to see that you enjoyed your stay, our facilities and the friendly staff, we hope to see you again with your family and friends.

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful.
Stayed 5 nights in Feb 2024
Response from Equipo de reservas on Feb 16, 2024
We're delighted to hear that you found our staff friendly and helpful! Thank you for your kind words. We hope to welcome you back soon!

10/10 Excellent

Nadia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place in Medellin , great view of the mountain and excellente roof top !!!
Stayed 6 nights in Feb 2024
Response from Guest Experience on Feb 15, 2024
We are happy to see that you enjoyed your stay, facilities, and restaurant, we hope to see you again with your family and friends.

10/10 Excellent

Yilien Suarez

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room spacious and comfortable. The included breakfast was delicious and with good presentations!
Stayed 6 nights in Feb 2024
Response from Guest Experience on Feb 13, 2024
We are happy to see that you enjoyed your stay and our delicious breakfast option, we hope to see you again with your family and friends.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Nov 2023
Response from Guest Experience on Feb 9, 2024
We are happy to see that you enjoyed your stay, we hope to see you again with your family and friends soon.

2/10 Terrible

Cindy Paola

Travelled with family
Disliked: Staff & service, property conditions & facilities
Overcharge credit card / fraud
My experience at the end was a nightmare, they overcharge my credit card with tax that people living in other countries should not pay by law, I did found that because I stayed in another hotel and they mention that which made me feel very disappointing to know that Blue Suites charge me for something I didn’t need to pay and up for today they haven’t done the devolution to my credit card. They even ask me to fill out a form to agree if they want to do more charges to my credit card and of course I didn’t sign anything Please don’t let them robe you in your face, we as tourist also have rights and it can’t be violated like that Also I leaved something in the sink that was from my baby and next day it wasn’t there was not a big thing and when we ask for it was no comments about that, it wasn’t a big deal so we didn’t say anything but still very frustrating At the end our experience was very bad feeling that they charged something illegal and because the people don’t know , no body says anything, that is not fair with the tourists
Stayed 3 nights in Jan 2024
Response from Guest Experience on Feb 8, 2024
We sincerely appreciate your feedback. It is important to make clear that the VAT (Value Added Tax) charge is imposed on Colombian citizens. In this specific case, after reviewing the request made by you, unfortunately, we did not receive a response, which prevented the process from continuing due to your refusal. We kindly hope you provide us with the requested documents so that we can proceed with the process. We sincerely hope that at some point you allow us to turn this negative experience into one where you truly feel the good essence of our hotel.

10/10 Excellent

sirabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The area is safe and the hotel is very clean! Food is delicious too!
Stayed 3 nights in Jan 2024
Response from Guest Experience on Feb 7, 2024
We are happy to see that you enjoyed your stay, the attention of the staff and the cleanliness of our establishment are one of our priorities to ensure that our visitors have a satisfactory experience, we hope to see you again with your family and friends.

10/10 Excellent

Shamina, North Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Experience on Feb 7, 2024
We are glad to see that you enjoyed your stay and our hotel. We hope to see you soon again with your family and friends.

6/10 Okay

Maria Lourdes

Liked: Cleanliness, staff & service
It is a small hotel. You can hear people just simply talking from other rooms due to thin walls. You can hear noise from the mini store and residential apartments right by the hotel at all times. On our first night, we asked the receptionist at 9:30pm a recommendation where we can go out to grab dinner. Her response was unhelpful by saying “I don’t know.” Being tourists visiting Medellin, it would be more professional on the receptionist’s part to be kind and resourceful for guests to start off with. The part we did enjoy at the hotel was the rooftop restaurant.
Stayed 3 nights in Jan 2024
Response from Guest Experience on Jan 29, 2024
We thank you for your comments and hope you will visit us again, we will review our staff and provide feedback so that this situation does not happen again.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only downfall from my stay, was that the receptionist stated she had booked our tour to El Peñol, whe where ready at the reception area early am as requested. To then find out she failed to book the tour and stated to us that we should UBER to the park meeting point, when we arrived the tour people luckily had space for us but advised that the hotel never called them. I found that to be very dishonest.
Response from Guest Experience on Jan 22, 2024
We love to see that you enjoyed your stay, and we regret the inconvenience with the reservation in the tours, fortunately, our ally always has us as a priority and supports us too much in the reservations that are for our guests, we hope to see you again with your family and friends.

10/10 Excellent

Rhodine

Stayed 15 nights in Jan 2024
Response from Guest Experience on Feb 7, 2024
We are happy to see that you enjoyed your stay in our hotel, we hope to see you soon with your family and friends.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Guest Experience on Jan 12, 2024
We are happy to see that you enjoyed your stay. We hope to see you again with your family and friends.

10/10 Excellent

Tina

Stayed 9 nights in Dec 2023
Response from Guest Experience on Jan 9, 2024
We are happy to see that you enjoyed your stay, we hope to see you again with your family and friends.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! Breakfast was great and place very clean. Staff friendly and helpful
Stayed 3 nights in Dec 2023
Response from Guest Experience on Jan 2, 2024
We are happy to see that you enjoyed your stay, our restaurants, and especially the breakfast. We hope to see you again with your family and friends.

2/10 Terrible

Jonathan

Business traveller, Travelled with partner
My bedroom smelled bad. Almost like mold. I asked for a new bedroom and they only let me do it to a more expensive (bigger) bedroom.
Stayed 1 night in Dec 2023
Response from Guest Experience on Jan 2, 2024
We thank you for your comments and hope that on your next visit to this beautiful city, you will allow us to stay with us and see our improvements.

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Guest Experience on Dec 18, 2023
Nos encanta ver que disfrutaste tu estadía y esperamos que en tu próxima visita nos sigas eligiendo, Nos vemos pronto.

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Experience on Jan 24, 2024
Nos encanta ver que disfrutaste tu estadía y esperamos verte de nuevo con tu familia y amigos.

8/10 Good

Wraygabriel, Toa Alta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and excellent staff! Breakfast was great. The noise from other guests in others rooms can easily heard from the room.
Stayed 5 nights in Nov 2023
Response from Guest Experience on Dec 7, 2023
We love to see that you enjoyed your stay and our facilities, and we hope to see you again soon with your loved ones.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small private hotel
Stayed 5 nights in Nov 2023
Response from Guest Experience on Dec 5, 2023
We are happy to see that you enjoyed your stay and our spaces, we hope to have you back soon with your loved ones.

10/10 Excellent

Wander

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close by Provenza and it has a convenience store and a panadería right next to. Very cool hotel.
Stayed 2 nights in Nov 2023
Response from Guest Experience on Dec 5, 2023
We love to see that you enjoyed your stay and our neighborhood, we hope to see you again soon with your family and friends.