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Reviews of Tryp by Wyndham Mayaguez

3 out of 5
Tryp by Wyndham Mayaguez
11 CALLE SANTIAGO RIERA PALMER, Mayagüez

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 416 reviews" "
Rating 8 - Good. 81 out of 416 reviews" "
Rating 6 - Okay. 31 out of 416 reviews" "
Rating 4 - Poor. 13 out of 416 reviews" "
Rating 2 - Terrible. 7 out of 416 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Carlos Rosas on May 21, 2024
Dear Gabriel On behal of my self and all the Mayaguez Tryp Family, we want to say Thank you. Thank you for sharing your experience. We will always be here waiting for your return.Once again Thank you.Kind regards

10/10 Excellent

Emmanuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done
Stayed 1 night in May 2024
Response from Su gerente y Amigo Carlos Rosas on May 20, 2024
Thank you for choosing our TRYP Mayaguez family. We hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff.
Stayed 1 night in May 2024
Response from Carlos Rosas on May 20, 2024
We are honored that you have stayed with us. We hope to see you again soon.

10/10 Excellent

Fernando J.

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in May 2024
Response from Carlos Rosas on May 20, 2024
Thank you for your trust in staying at our hotel. We are going to be waiting to see you back.

10/10 Excellent

Emilienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Carlos Rosas on May 20, 2024
Thank you for staying with our TRYP Mayaguez family. We hope to see you again soon.

8/10 Good

melina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family room was spacious. The bunk bed was a win with our 5 yr old and still had plenty of room for a playpen
Stayed 2 nights in May 2024
Response from Carlos Rosas on May 20, 2024
We are pleased that your stay was comfortable and to your liking. We always strive to offer a pleasant and quality service. We hope to see you again soon.

10/10 Excellent

Maritza, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and nice room.
Stayed 2 nights in May 2024
Response from Carlos Rosas on May 20, 2024
Thanks for trusting us. We are pleased to know that you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Roselyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2024
Response from LRuiz on May 3, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!Sincerely,

10/10 Excellent

Charlo

Stayed 1 night in Apr 2024
Response from Carlos Rosas on May 21, 2024
Dear Charlo Thank you very much for selecting our Brandand our hotel in Mayaguez PR. We are very exited to know you enjoyed our facilities and our people.We will always be here waiting for your return.

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Apr 2024
Response from LRuiz on May 3, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

8/10 Good

Ines

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful with suggestions. They eere flexible and allow us for 1 hour early check inn Rooms are extremely clean but too small. a/c extremely cold and difficult to adjust. Other than this, plenty of places to eat. Beautiful antique buildings around. Nice if you need to be close to town.
Stayed 1 night in Apr 2024
Response from LRuiz on May 3, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We have different types of room including larger ones! Thanks for your commets and suggestions! We look forward to your return!

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower stopped working during showers
Stayed 1 night in Apr 2024
Response from CARLOS ROSAS on May 21, 2024
Dear Breanna Thank you for selecting our Brand and our hotel in Mayaguez. We apologize the inconveneance encountered during your stay. We have looked over the sitation in order to ensure it was corrected and we dont repeat the same situation with future guest.Once again we say Thank you, hoping to see you son againKind regards

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LRuiz on May 3, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!Sincerely,

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!!
Stayed 1 night in Apr 2024
Response from LRuiz on May 3, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!Sincerely,Luis Ruiz

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024
Response from Carlos Rosas on May 20, 2024
Thank you for choosing our TRYP Mayaguez family. We hope to see you again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Dec 2023
Response from LRuiz on May 3, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!Sincerely,

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was good hotel
Stayed 2 nights in Apr 2024
Response from Carlos Rosas on Apr 14, 2024
Hola Jaqueline Gracias por ser parte de la experiencia Tryp Mayaguez, donde usted siempre será nuestro protagonista, por lo que siempre estaremos l pendiente de usted para asegurar de que se lleve siempre la mejor experiencia.Nuevamente Gracias

10/10 Excellent

Servia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! There are a lot of restaurant options just walking distance from the hotel. The Plaza is beautiful & the people are nice. The room was clean & comfortable. I’d stay again!
Stayed 2 nights in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
Dear Servia On behalf of my self and all our associates we want to say thank you, Thank you for selecting our Brand and our hotel, during our recent visit to Mayaguez. We will always be here waiting for your return.Kind Regards

10/10 Excellent

Geomaris, Juncos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always awesome
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
Apreciada Geomaris Gracias por ser parte de la historia Tryp Maygauez, donde siempre estaremos esperando por su regreso para hacer de su estadía una muy placentera. Aquí estamos y estaremos siempre esperando por su regreso.Nuevamente Gracias

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos Rosas on Apr 14, 2024
Apreciada Liana Gracias por escoger a nuestra marca y a nuestro hotel en Mayaguez, su nueva casa lejos de casa y donde siempre estaremos al pendiente de usetd y los suyos para nuevamente hacer de su estadía una muy

8/10 Good

Alexandra

Stayed 2 nights in Feb 2024
Response from Carlos Rosas on Apr 14, 2024
Apreciada Alexandra Gracias por escoger al Tryp Mayaguez, como ese lugar especial para disfrutar de un tiempo libre. Nos complace el saber que disfrutaron de su estadía. Es importante informarle que esperamosya para la segunda semana e Junio tengamos ya disponible nuestro nuevo restaurante, donde podrán disfrutar de Ricos platos y cockteles.Así que los esperamos

10/10 Excellent

JULIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean and very well taken care of. My definite new spot.
Stayed 2 nights in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
Hello Julia Thank you for selecting our Brand and our hotel in Mayaguez. We are very happy you enjoyed your stay with us and much more to know that you will return soon again.We will always be waiting for your return.Once again Thank YouKind regards

10/10 Excellent

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
Thank you for selecting our Brand and our hotel in Mayaguez, your new home away from home. My self and all my staff will always be here waiting for your return.It is important to inform you that we will be opening our new restaurant and bar, so we will have more offerings for you as our guest.Once again Thank youKind regards

8/10 Good

Agnes

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carlos Rosas on Apr 14, 2024
Gracias esperamos volver a verle pronto. Es importante informarle que esperamos ya poder abrir nuestro nuevo Gastro Bar para la segunda semana de Junio, para que puedan disfrutar de otras experiencias más en el Tryp de Mayaguez.Nuevamente Gracias

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Buen lugar para quedarse y estar cerca de Cabo Rojo y Lajas
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
Hola Verónica Gracias por escoger a nuestra marca y a nuestro hotel en Mayaguez, donde siempre estamos y estaremos al pendiente de usted y los suyos para asegurar de que siepre la pasen bien y lleven con ustedes la mejor experiencia.Nuevamente Gracias y hasta la próxima

8/10 Good

Damarisse

Stayed 1 night in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
Apreciada Damarisse Gracias por compartir su reciente experiencia Tryp Mayaguez, donde siempre estaremos esperando por su regreso para nuevamente hacerle sentir como en casa lejos de casa.

10/10 Excellent

Laurisella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Mar 25, 2024
Apreciada Laurisella de parte de todo elpersonal que laboramos en el hotel Tryp de Mayaguez, queremos expresarle nuestro más sincero agradecimiento. primero por haber escogido nuestra marca y a nuestro hotel en Mayaguez.Para nosotros siempre será un verdadero placer tenerlos en casa nuevamente . Hasta la próxima.

10/10 Excellent

XAVIER, barceloneta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, only parking space was not free. everything else was good.
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Mar 25, 2024
Dear Xavier Thank you for sharing your recent experience during your recent visit to Mayaguez. We are very Happy to hear you enjoyed your stay and our people. Our Goal is to ensure your complete satisfaction during your stay with us. The parking fee, is just for your safety and security, so please dont see it as a issue to affect your stay with us.Once again Thank youKInd regards

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Everuthing was great!
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Mar 24, 2024
Vanessa Gracias por visitarnos durante su reciente visita a mayaguez. Aqui en ell Tryp usted es muy valioso para nosotros por lo que siempre estaremos al pendiente de ustedes, para asegurar de que así sea.Nuevamente Gracias

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Carlos Rosas on Mar 24, 2024
Muchas Gracias por darnos la oportunidad de brindarle nuestro servicio y nuestro calor humano. Aquí estaremos siempre esperando por su regreso.Nuevamente Gracias

8/10 Good

José

Stayed 1 night in Mar 2024
Response from Carlos Rosas on Apr 14, 2024
José Gracias por ser parte de la Gran familia Tryp Mayaguez, donde siempre estaremos esperando por su regreso para nuevamente hacerle sentir como en casa. proximamente estaremos abriendo nuestro nuevo Gastro Bar, donde podrán disfrutar de ricos platos y sabrosos cockteles para el deleite de todos ustedes nuestros huespedes.Nuevamente Gracias y hasta la próxima

8/10 Good

María D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Mar 24, 2024
María, muchas gracias por ser parte de la experiencia tryp Mayaguez, donde siempre estaremos esperando por su regreso para nuevamente consentirle y hacer sentir como en casa lejos de casa

10/10 Excellent

Mark T, Cromwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to town's beautiful central plaza.
Stayed 6 nights in Mar 2024
Response from Carlos Rosas on Mar 24, 2024
Thank you for selecting our brand and our hotel in Mayaguez. We will always be waiting for your return.Kind regards

10/10 Excellent

Rita, Juana Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
I love it!
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Mar 24, 2024
Eso Rita. Gracias por compartir su reciente experiencia Tryp mayaguez, donde usted y los suyos, son y serán nuestros protagonistas a los cuales brindaremos lo mejor de todos nosotros para hacer de su estadía una muy placentera.Hasta la próxima

10/10 Excellent

Maritza, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a small unique hotel in the middle of town near the “plaza”, the theater and many interesting restaurants. The hospital Perea is within 5 min walk- also a great advantage for any emergency. The staff at the hotel are very personable. There is someone at the entrance lobby 24/7 and the hotel is kept very clean.
Stayed 4 nights in Mar 2024
Response from Carlos Rosas on Mar 24, 2024
Thank you very much. We are very happy to know that you enjoyed your stay your way. And much more to know that our employees had to do a lot with that experience.Once again Thank you, hoping to see you soon again.Kind regards

10/10 Excellent

Edward

Stayed 2 nights in Jan 2024
Response from Carlos Rosas on Mar 24, 2024
Dear Edward Thank you for being part of the tryp by Wyndham Mayaguez. We are very happy to see that your stay was your way and that the experience taken was Great.Once again Thank youKind regards

10/10 Excellent

Elizabeth, Caguas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vuelvo
Stayed 1 night in Mar 2024
Response from Carlos Rosas on Mar 4, 2024
Elizabeth, Gracias por completar esta encuesta de servicio,la cual esnuestra guia para continuar haciendo las cosas bién y mejorar aquellas areas que ustedes , nuestros huespedes nos identifican como areas de oportunidad.Aquí estaremos siempre esperando por su regreso para nuevamente hacerle sentir como en casa lejos de casa.Hasta la próxima

8/10 Good

María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from LRuiz on Feb 29, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

10/10 Excellent

Georgennette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from LRuiz on Feb 26, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

10/10 Excellent

Marisabel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from LRuiz on Feb 26, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and excellent location
Stayed 1 night in Feb 2024
Response from LRuiz on Feb 26, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a wheelchair accessible hotel and this was perfect.
Stayed 2 nights in Feb 2024
Response from LRuiz on Feb 26, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

10/10 Excellent

Berenie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LRuiz on Feb 21, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!

10/10 Excellent

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio al cliente, localización, ambiente!
Stayed 2 nights in Feb 2024
Response from LRuiz on Feb 21, 2024
Gracias por compartir su reciente experiencia en el Tryp by Wyndham Mayagüez. Agradecidos por brindarnos la oportunidad de ser parte de su estancia en la la maravillosa ciudad de Mayagüez. Esperamos con muchas ansias su regreso!

10/10 Excellent

Silvestre

Stayed 2 nights in Feb 2024
Response from Carlos Rosas on Mar 24, 2024
Silvestre Gracias por ser parte de la experiencia Tryp Mayaguez. Esperamos que en su proxima visita ya tengamos nuestro restaurante, para el deleite de todos ustedes nuestros huespedes.Nuevamente Gracias

10/10 Excellent

Jorge

Business traveller
Liked: Property conditions & facilities
Clean, quiet Relaxing
Stayed 1 night in Feb 2024
Response from LRuiz on Feb 15, 2024
Gracias por compartir su reciente experiencia en el Tryp by Wyndham Mayagüez. Agradecidos por brindarnos la oportunidad de ser parte de su estancia en la la maravillosa ciudad de Mayagüez. Esperamos con muchas ansias su regreso!

4/10 Poor

Damiana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first glance it looks like a nice facility. The area surrounding the hotel looks rundown with boarded buildings. We stayed for 6 nights and not once did housekeeping clean the room. They made the beds and gave us linens only. The white linens need to be replaced since they look stained and no longer white but dingy. I spoke to the front desk twice about this. I was told the room would be cleaned and when I arrived that evening the room has not been cleaned, the towels were not refreshed and the bed looked like a 5 year old made it. We worked out daily in the morning and one of the days there weren’t any clean linens and it looked like someone forgot to clean the dirty linens from the day before because the small funny basket they provide was full. The pool looked like it needed to be scrubbed and the air conditioners above the pool were leaking water into the pool. Another night we arrived late and didn’t have parking in any of the allowed parking lots, I was told they were very close to capacity. However I mentioned that some of the cars did not have the yellow tag in the dashboard and he said maybe they forgot. When we reached the 6th floor where we were staying the floor was almost completely empty. It was a Saturday and I believe there were unauthorized cars in the lot. I reached out via email to the general manager but I have not received a response. I will be contacting corporate because my stay was not enjoyable.
Stayed 6 nights in Feb 2024
Response from LRuiz on Feb 15, 2024
Thank you for sharing your recent experience at the Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We will take into account your suggestions and recommendations to be able to work with them.Our priority is your satisfaction; The goal is to provide you with a service that makes them feel comfortable at home. We will be collaborating with the cleaning team about what happened. Our general manager is not available at the moment due to health reasons. As soon as it is available you will receive a response from him. Once again we apologize for the inconvenience. We are sorry for the inconvenience you may have experienced with us. In the coming months our Restaurant will be inaugurated. Stay tuned to our networks for more information. We look forward to your visit in the future!

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para quedarse y disfrutar de los restaurantes cerca es mas q bueno, veanlo como un hotel boutique.
Stayed 1 night in Feb 2024
Response from Luis R on Feb 12, 2024
Gracias por compartir su reciente experiencia en Tryp by Wyndham Mayagüez. Agradecido por brindarnos la oportunidad de ser parte de su estadía en la maravillosa ciudad de Mayagüez. ¡En los próximos meses abriremos nuestro restaurante que incluirá un área de café y desayuno; una experiencia gastronómica diferente y única! ¡Esperamos pronto su regreso!

10/10 Excellent

María

Response from Luis R on Feb 12, 2024
Gracias por compartir su reciente experiencia en el Tryp by Wyndham Mayagüez. Agradecidos por brindarnos la oportunidad de ser parte de su estancia en la la maravillosa ciudad de Mayagüez. Esperamos con muchas ansias su regreso!

10/10 Excellent

WILLIAM

Travelled with family
Good location.
Stayed 1 night in Feb 2024
Response from LRuiz on Feb 11, 2024
Thank you for sharing your recent experience at Tryp by Wyndham Mayagüez. Grateful for giving us the opportunity to be part of your stay in the wonderful city of Mayagüez. We look forward to your return!