Outdoor pool, pool umbrellas
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Reviews of Aanari Hotel and Spa

3 out of 5
Aanari Hotel and Spa
Pasadena Village, Royal Road, Flic-en-Flac

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 320 reviews" "
Rating 8 - Good. 136 out of 320 reviews" "
Rating 6 - Okay. 78 out of 320 reviews" "
Rating 4 - Poor. 22 out of 320 reviews" "
Rating 2 - Terrible. 11 out of 320 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Pizzaro, Lusaka

The beddings look a bit old
Stayed 1 night in Apr 2024
Response from The Management on May 4, 2024
Dear Pizzaro,Thank you for sharing your feedback with us. We appreciate your observation regarding the condition of the beddings. Ensuring the comfort and satisfaction of our guests is a top priority for us, and we will certainly take your comment into consideration.We continuously strive to maintain our facilities to the highest standards, and your feedback helps us identify areas for improvement. Rest assured, we will assess the condition of the beddings and take appropriate measures to address any concerns.If you have any further comments or if there is anything else we can assist you with during your stay, please don't hesitate to let us know.Thank you for choosing to stay with us. We hope you have an enjoyable experience overall.Best regards,

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service
The property is dated and needs modernising. Shower heads spray everywhere, shower curtains mildew, and safety rail in bath hanging off the wall. Having said that, the hotel is in a great place across the road from Flic en Flac beach, and the staff were all very friendly and professional (especially Hans, Avi, Victor, and the overworked bar staff!). You can book tours etc thru the front desk very easily and there is a supermarket and ATMs all within 100m of the hotel. Awkward systems like ordering drinks and waiting for them to arrive (or not arrive) and then having to wait to sign 2 pieces of paper to assign the bill to your room! The bar staff were so friendly but run off their feet while waiters stood around. Buffet food was good and there was a variety of different things each night - simple fare. Loved our stay - recommend if you don’t mind a dated facility.
Stayed 8 nights in Nov 2023
Response from The Management on Nov 28, 2023
Dear Mrs Sarah,Thank you for providing us with your valuable feedback regarding your recent stay at our hotel. We appreciate your candid comments and are pleased to hear that you enjoyed the friendly and professional service from our staff, especially from Hans, Avi, Victor, and the bar staff.We apologize for any inconveniences you faced with the dated facilities and maintenance issues in the room. Your feedback is crucial to us, and we will use it to address and improve the areas mentioned.It's delightful to know that you appreciated the convenient location of the hotel, the ease of booking tours through the front desk, and the variety of buffet options.Regarding the service at the bar, we are grateful for your understanding and will work on optimizing our processes to provide a more seamless experience for our guests.We truly value your patronage and hope to welcome you back in the future, with improvements in the areas you highlighted.Best regards,

10/10 Excellent

XAVIER

Stayed 2 nights in Sep 2023
Response from The Management on Oct 25, 2023
Dear Mr Xavier,Thank you for your kind words! We're delighted to hear that you had an enjoyable stay at Aanari Hotel & Spa. Your satisfaction is our top priority, and it's great to know that we were able to make your stay a pleasant one.We appreciate your feedback and look forward to welcoming you back in the future. If you have any more comments or suggestions, please feel free to share them with us. We're here to make your next visit even better.Warm regards,

6/10 Okay

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from The Management on May 24, 2023
Dear Megan,We would like to take a moment to express our sincere gratitude for choosing to stay at our hotel through Expedia. Your recent visit meant a great deal to us, and we want to thank you for entrusting us with your accommodation needs.We hope your stay was comfortable and enjoyable, and that our hotel met your expectations. We strive to provide exceptional experiences for all our guests, and it is always rewarding to hear positive feedback. Your support and trust in us through Expedia mean a lot to our team.Once again, we extend our heartfelt appreciation for choosing our hotel through Expedia. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,

4/10 Poor

Nurbanu

Stayed 7 nights in Apr 2023
Response from The Management on May 24, 2023
Dear Nurbanu,Thank you for choosing to book your stay with us through Expedia. We appreciate the trust you placed in our hotel and are delighted to have had the opportunity to serve you during your visit.We hope your experience with us met or exceeded your expectations. Our team strives to provide exceptional service and create memorable experiences for all our guests, and we are thrilled to hear that you had a positive stay.We are especially grateful for your decision to book through Expedia. Your support and feedback not only help us improve our services but also assist other travelers in making informed decisions when selecting their accommodations.If there is anything else we can do to enhance your experience or if you have any further feedback to share, please do not hesitate to reach out to us. We are always here to assist you and ensure your satisfaction.Once again, thank you for choosing our hotel through Expedia. We look forward to welcoming you back in the future and providing you with another enjoyable and memorable stay.Warm regards,

8/10 Good

Peder

Stayed 7 nights in Feb 2023
Response from The Management on Mar 7, 2023
Dear Peder,Greetings from Aanari Hotel & Spa.Hope you are doing well.Thank you for your positive feedback.Hope to see you soon.

10/10 Excellent

Frédéric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable séjour
Séjour très agréable, avec toutes les attentions nécessaires pendant notre séjour. Malgré tout, l'hôtel mériterait un petit rafraichissement au niveau de la déco.
Stayed 7 nights in Feb 2023
Response from La Direction on Mar 22, 2023
Cher Frédéric,Merci pour vos chaleureux commentaires.Nous sommes ravis de lire que nos prestations ont été à la hauteur de vos attentes. Nous prenons bonne note de votre dernier commentaire.En espérant de vous revoir très bientôt.

8/10 Good

Pratimkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant stay.
Stayed 7 nights in Nov 2022
Response from The management on Nov 15, 2022
Dear Mr Pratimkumar,Greetings from Aanari Hotel & Spa.Thank you for taking your time to send us a positive review.Hope to see you soon

6/10 Okay

Justin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay.
Stayed 2 nights in May 2022
Response from The Management on Jul 27, 2022
Dear Justin, Greetings from Aanari Hotel & Spa. Thank you for your feedback. Hope to see you soon . Kind regards

6/10 Okay

Devi

Stayed 1 night in Jan 2022

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Aanari team on Nov 23, 2021
Dear Jean, Greetings from Aanari Hotel & Spa. Thank you for your kind rating. It was a pleasure hosting you and we look forward to welcoming you very soon. Warm regards

2/10 Terrible

Pavel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach in the room, dissatisfied
Cockroach
Cockroach
Stayed 1 night in Oct 2021
Response from Kelvin Teng on Nov 1, 2021
Dear Mr Pavel, Greetings from Aanari Hotel & Spa. Thank you for sharing your feedback with us. We sincerely apologize for the feeling of disappointment regarding this incident. With reference to discussion earlier with our General manager. Due to the season change and Mauritius being a tropical island, insects like cockroaches are often part of our daily lives. Rest assured that a weekly spraying is done at the hotel. We remain at your disposal for any further assistance.

8/10 Good

Mr.Singh, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in an ideal location for the beaches.
Stayed 5 nights in Mar 2020
Response from General Manager on Mar 27, 2020
Dear Mr Singh, Greetings from Aanari hotel & spa. Thank you for the kind words towards our hotel and its key location next to Flic en Flac beach We look forward to welcome you soon. Stay safe Warm regards

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Can’t recommend
We found the staff here all good people and the location perfect for the beach. The bar was decent and reasonably priced. Unfortunately that’s where the good points end. The room was tired and grubby. We were offered an upgrade shortly after our arrival but we had already unpacked and filled the fridge so didn’t move. The other room offered was almost identical anyway. By far the worst part of the stay here was the food. We stayed half board but only had our first meal then refused to go back. Firstly the food is all cheap stuff. Penne pasta, bread, salad, cheap chicken pieces on the bone. There were insects in the salad. All the food is either left open for insects to get involved or covered in really unhygienic plastic covers. We ate very little and decided to have a dessert from the selection of small pieces of cake. First mouthful something was clearly wrong. I opened up the cake and found between the layers was thick green mould. This must have been on display for a long time. Discusting hygiene standards and I must advise to avoid. The staff offered us some money off as we didn’t eat there in the end. There’s a busy guy called Hans who clearly works hard and was good with us. A waiter there called Jervais is an absolute credit to the place making us very welcome. Potential here but we felt that the manager / owner was cutting corners with cheap food and low standards.
Stayed 3 nights in Mar 2020

2/10 Terrible

Peter

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent and really helpful. The hotel fabric is starting to look a little jaded. The hotel is beautifully positioned just off Flic en Flac beach.
Stayed 6 nights in Jan 2020

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, room comfort
Was good i like their breakfast and dinner
Stayed 2 nights in Dec 2019

8/10 Good

SheilaLana, Winnipeg, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given a standard room instead of deluxe one on my first night and I don't know if it was the hotel or Expedia's booking fault to the hotel.Took 2 days to rectify the mistake, I was not impressed since I personally call the hotel a few days prior to arrival but friendly staff. Breakfast was often cold as no one was looking after keeping the pots warm.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good internet connection in the room. The bathroom could be better.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central to many Flic en Flac restaurants, beach outlets and shopping. Across the road from a great beach. Recommend Club Rooms with nice views across to beach, quiet rooms and a great nights sleep. Hotel bar and restaurant in nice garden setting and always seems to attract a nice cool breeze. Traffic noise sometimes but not a big issue given other benefits of location. Small pool and lounger area but fine for an occational cooling dip. Gym and spa facilities a bonus.
Stayed 12 nights in Sep 2019

6/10 Okay

Jonathan, Australia

Liked: Staff & service
location is fantastic and we had a spacious family room with beautiful large balcony across from the beach. Unfortunately the trees on the beach block the view so you are unable to see the ocean. While the hotel facilities are great, with a nice bar and restaurant the hotel itself is very dark and in need of an upgrade. Our room was quite dark and a bit smelly, making me avoid spending time in their - which is fine as their was a lot to do in the area. My husband and I loved the Wednesday night DJ and enjoyed dancing at the open air bar. I also enjoyed the relaxing spa treatments which included a Hammam, however they were very expensive. The breakfast buffet was decent. Overall it was a pleasant stay, staff were very accomodating, but hotel would have to be upgraded for me to stay again considering the price.
Stayed 2 nights in Jan 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place
The staff members are outstanding. Very friendly and accommodating. The location is right in front of the beach (although the rooms that claim to have an “ocean view” offer a sliver of ocean and the rest is completely obstructed by trees). The breakfast offers lovely fresh fruit, several kinds of fresh bread and many other options. The buffet dinner is overpriced at 1000 rupees (about 30 dollars), but overall, this hotel is a wonderful option with the nicest staff ever!
Stayed 3 nights in Dec 2018
Response from General Manager on Jun 16, 2019
Dear Lauren, Thank you for taking some time to share your feedback on your recent stay at Aanari Hotel & Spa. It truly sounds like you have made the most of all that Aanari Hotel & Spa has to offer, whether it was our team’s warm welcome, the key location of the hotel next to one of the most beautiful beaches of Mauritius . We really hope to welcome you next year for more memorable holidays at Aanari Hotel & Spa Warm regards,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are cockroaches inside some of the rooms. The place needs an intense and thorough fumigation. Rooms have hair and are not cleaned properly. The worst is the loud music that plays non stop in the lobby area even when no one is listening to it. The buffet dinner is lame and tasteless. Would not recommend.
Stayed 1 night in Oct 2018

6/10 Okay

jitenDRA, INDIA

Hotel is just ok
WE STAYED IN 2 HOTELS THERE, SO WE CAN COMPARE BOTH HOTEL IN ANARI FOOD WAS WORST ARRANGEMENTS WERE ALSO NOT THAT MUCH GOOD
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

It's a basic hotel. Could do with up dating.
Stayed 4 nights in Mar 2018

10/10 Excellent

Claire, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thorough, personalised service
The hotel is love at first sight and until the end. Never had an experience like my check in - Milla explained everything I needed to know, took me to my room, helped me with my bag and I got a welcome drink straight away from another staff member. Of course reception staff explain what you need to know at other establishments but this was much more personalised and thorough. I was even asked about food allergies. In general staff members were on hand to help. The breakfast buffet was delicious, the dinner buffets were good too. The entertainment was very special. Unfortunately I missed sega night! The hotel is across the road from the beach, has a spa, pool and gym. It's a wonderful place to relax and is close to shops, other restaurants, a tourist guide office and everything you need.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
great location opposite beach and next to major supermarket
Stayed 2 nights in Dec 2017

10/10 Excellent

Mihai Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is grate, they will provide help and assistance right away. They can arrange good tours for you. The location of hotel is good, near the beach and local shops and restaurants. The food was good and diverse. I stayed in room no 211 the wifi was good, I was able to have good calls on whatsapp.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Near the beach, good breakfast
The room was small but nice with a balcony that overlooked the street and a bar below but it was noisy due to traffic and music from the bar. There was no ventilation in the washroom and the bed was very hard and uncomfortable. The buffet dinner in the main restaurant - some of the food was cold and there was not much food left when we arrived for dinner at 8:20 pm although it had opened at 7:30 pm. It was difficult to get the assistance of the employees as there were not many. The breakfast was better with an egg station, lots of fresh fruit, yogurt, etc. During the morning (approximately 7:30 - 8 am) the power and internet cut out several times. The location is right across the street from the beach and there is a grocery store underneath the hotel and a couple of touristy shops in the attached mall. When we noted our concerns online, the manager met with us, listened to our concerns and offered assistance which we appreciated. It was clear that he was concerned and took our comments seriously.
Stayed 1 night in Dec 2017

6/10 Okay

Zishaan, London, England

Disliked: Cleanliness, property conditions & facilities, room comfort
Beach Hotel
Average hotel just by the beach. There is a karaoke every night which was great.
Stayed 3 nights in Sep 2017

6/10 Okay

Ashish, Cairo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to beach, but not value for money
Breakfast does not have a good spread. Manager was good to include additional items for us for breakfast, but pool is too small, no place for kids to play, 6 year daughter was charged USD 30 per day which doesnt make the hotel kid friendly.
Stayed 7 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
polite and friendly staff. Opposite the beach
central to supermarket ,many restaurants. Beach is opposite. Friendly attentive staff. The breakfast is fair for the star rating. Basic but fresh looking, coffee needs to be hotter, but that's more personnel preference. My bed was comfortable and big enough for 4 persons. Rooms are more than adequate with tea/ coffee replenished daily. Cleaned daily and fresh towels. You are given towels at the reception for use on the beach. Grounds and gardens are maintained beautifully with a Chinese relaxed theme.
Stayed 6 nights in Aug 2017

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the brach
I enjoyed the hotel and its location across from the beach. Great breakfast and great masseuse named Grace.
Stayed 1 night in Jul 2017

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable Value for mid-level stay
All ok - a mid-level place to stay. They could dump the DJ and his reverberating bass. Service friendly and 'Mauritian'. Food definitely only average. Management extremely flexible about check out time - this was highly appreciated. Payment in advance - the Indian System
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. close to beach. clean and comfortable. buffet preferred with seafood and Mauritian cuisne option every night
Stayed 7 nights in Jun 2017

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aanari Hotel - a truly Mauritian welcome
A truly beautiful place, great location, and very attentive staff who go out of their way to make sure that you have everything you need. I was a little concerned to book HB, but the food was of particularly high standard in both variety, taste and quantity.
Stayed 7 nights in Jun 2017

8/10 Good

Mr Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anna, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend!
We loved our stay here! A great compromise between a 5 star resort and your basic bed and breakfast! The location is amazing, the atmosphere is great and most of the staff were so nice! Especially one particular young guy who works at the bar. I can't think of his name but I think it began with an A. He was so lovely and always made us feel so welcome when we went for our drinks in the afternoon. I think this hotel can obviously make some improvements, as with any hotel. The bed, advertised as a king bed, was actually two single beds stuck together. I hate when hotels do this. It is uncomfortable and not at all a king bed. The hot water system could also be improved because sometimes it was completely cold and other times it was too hot. I also felt the air conditioning didn't cool the room sufficiently, but I am really fussy when it comes to a cool room so maybe that was just me being fussy! Obviously the pool area wasn't huge but, given the layout of the hotel, this may be difficult to change. Anyway, my boyfriend and I really enjoyed our stay. Thanks for having us!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Great for the public beach
Friendly hotel just across the road from a lovely beach Room was a good size and staff excellent. Pool is small, however with the sea so close you won't need it. The only negative is the free wifi is very slow and unreliable

8/10 Good

melvin, Singapore

Liked: Cleanliness, staff & service
cozy hotel
Room needs to be brighter and gym to have better a/c Hotel staffs are very friendly especially Shan!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent hotel, supermarket and food places nearby
Gym needs an upgrade and buffet spread needs to be improved
Response from Manager on Oct 6, 2016
Dear Valuable Guest Thank you for taking some time to share your feedback on your recent stay at Aanari Hotel & Spa. We absolutely loved reading of how much you have had an fantastic stay. Thank you for your kind words regarding the hospitality of our staff, the coziness of our hotel and dining experience at Mei Yan restaurant Rest assured that every feedback from our guests is very important to us to further improve our quality standards. Looking forward to welcome you back soon. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best to visit in season
Room adequate in size was off season at hotel a fair amount of maintenance being done meant pool closed, spa on roof was cold water. Mini bar not stocked and shower over bath was too tight a space. Staff however polite and only too happy to help, especially Shan

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
No water in the room
We stayed in the hotel for one night as it was my birthday and had family over here. I had stayed in this hotel before and recommended it to my family. Be to my surprise when I woke up in the morning there was no water in the room. We could take a shower, use the toilet or even brush our teeth. When I phoned reception they told me it was out all round due to a burst pipe and it would be back soon. We have a day trip booked which we never got to go as we spend most of the day in the room waiting for the water to come back. I rang reception 5tomes while waiting only to be told the water was back on but we still didn't have any. They said they would send someone to the room but no one came. It was my family's last day in mauritius as they were flying out the following day and never got out trip out together.

10/10 Excellent

Nika, Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff
Hotel is located just next to the beach, big supermarket, money exchange place and lots of shops and restaurants. In addition to it on the last floor, it has a great spa(literally the best massage I've ever had in my life), that is offering you a wide range of services. Hotel is nice and designed in a smart way up to the smallest detail.
Spa
Response from General Manager on Aug 4, 2016
Dear Mr Nika, We are extremely delighted to learn about how great was your stay among us. It truly sounds like you have well enjoyed what our hotel has to offer from the dining experience at Mei Yan restaurant, the customised welcome from our team, the location of our hotel within easy reach of main attractions, relaxing moments at Amrita Spa and the unique design of our hotel. We seize this opportunity to thank you for choosing Aanari Hotel & Spa and we look forward to welcome you soon for another unique stay. Warm regards,

8/10 Good

Simone, Dania beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, service, service.
The service at Aanari was outstanding. No matter which staff member I encountered; from bellboy, to reception staff to waiters, the level of high service continued. I could not sleep the first night at the hotel because the bed was too hard for me. The next morning several people asked how I slept and I finally confessed to the waiter serving my coffee that I had not slept on account of the bed. Within minutes he had reported to the reception staff and I was informed that my mattress would be changed by the time I got back to my room. And so said, so done. I didn't imagine changing a whole King sized mattress was even an option and was thinking I would need to just deal with little sleep. These guys clearly go the extra mile when it comes to service. Thanks especially in part to Aanari staff members, Avi, Joel & Shan.

2/10 Terrible

Jennifer, Durban

Disliked: Cleanliness, property conditions & facilities, room comfort
First and last stay at Aanari Hotel
The hotel desperately needs an upgrade, the rooms are tatty and worn. I battled to get hot water and my last two showers were cold. The staff were generally very friendly but on one occasion a staff member failed to call a taxi for me as requested which made me an hour late for a meeting. The food is very average.

10/10 Excellent

NIshant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good overall, with some shortfalls and great staff
Hotel is a good quality for price, with a great location and welcoming staff, but lagging on a few core aspects: room wasn't serviced until 5pm (and partially). Average breakfast Quality, bad towels. At least the kind staff made up for such aspects!

8/10 Good

Dave, Melbourne

Liked: Cleanliness, staff & service
Good location and friendly staff willing to help
Ideal for short stay well located near beach and other facilities

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Friendly staff, shuttle always available, good food, rooms clean, comfortable beds,