Private kitchen

Reviews of Lakeview Motel and Apartments

2.5 out of 5
Lakeview Motel and Apartments
788 State Hwy131, Massena, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 45 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 0 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was EZ to work with regarding a late check in.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 2 nights in Nov 2022

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2022
Response from Marcy on Oct 24, 2022
Clean and comfortable is what we aim for. If we can be of service in the future, please come stay with us again. Thank you.

4/10 Poor

Rosemary C

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decor was dated, 50's but no nostalgia; Noisy room - clock, refridge, mouse in wall and on kitchen counter; room was crowded and awkward, climbing over furniture, unfriendly signs on wall, threats to charge credit card on file for dirty dishes, internet cord removal, multiple no smoking signs; room was clean; good recommendations for local restaurants; we selected this motel because of 4.7/5 rating; it did not live up to the rating.
Stayed 2 nights in Sep 2022
Response from Marcy on Sep 22, 2022
We are sorry to have to post signs at all but some do not honor the No Smoking and some leave dirty dishes. They are supplied as a convenience for out guests. We are fortunate not to have this happen often but we feel it helps to remind the less conscientious. You were very courteous checking in, even saying how cute the room was. We are happy that you noted it was clean. It matters a great deal to us.

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a dream for a traveling family! Two bedrooms and a full kitchen in the apartment was the best.
Stayed 7 nights in Jun 2022
Response from Marcy on Jul 7, 2022
Hi guys! You looked like you had so much fun all week! I cant believe how good the weather was. You spent a ton of time in the water too. Family time really is the best time. Happy that you pent it with us.

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute and quaint place.
Stayed 2 nights in May 2022
Response from Marcy on Jul 7, 2022
At this busy time of the year, we like to hear that your travels plans fit the bill! Thank you so much.

10/10 Excellent

lynn, worthington

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute rétro motel
Stayed 1 night in May 2022
Response from Marcy on Jul 7, 2022
Super Cute is nice and so were You! I know you have been here before and we so look forward to your return.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice staff. Had a nice and relaxing stay. Spotty cellular coverage but that was the only drawback. I'd definitely stay again if in the area.
Stayed 2 nights in Dec 2021
Response from Marcy on Dec 15, 2021
Hi Lee, We appreciate your comments ;-) This year we are adding boosters for cell service. While some were strong at the beginning, others take over and Canada points towers to draw service away? Its a never ending battle but we will address it to maximize all servers wherever possible. Have a great Holiday.

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very cozy and clean. Full kitchen is fantastic for those who prefer cooking their own meals. Kathy went out of her way to accommodate my late check-in. Very highly recommended!
Stayed 3 nights in Nov 2021
Response from Marcy on Nov 18, 2021
Thank you Vladimir. You put in many road hours and need to be taken care of when you rest. You were kind to take the time to recognize that we care about You. Please come stay any time!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place- quiet and nice people- will return if in the area again
Stayed 1 night in Nov 2021
Response from Marcy on Nov 10, 2021
It was our pleasure to have you with us Jeff. Thank you and we certainly hope to see you again. Have a great week ;-)

10/10 Excellent

Chris

Stayed 1 night in Oct 2021

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Excellent service
Stayed 2 nights in Oct 2021
Response from Marcy on Oct 25, 2021
We are thankful for your business. Come again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay by the St. Lawrence!
An independent motel, clean and neat, with a kitchen, two double beds. Pleasant, quiet, a great place to see fall foliage.
Stayed 1 night in Oct 2021
Response from Marcy6 on Oct 13, 2021
The river really does add to the foliage season. The colors never disappoint. We are so glad you were able to see them too.

10/10 Excellent

Amanda West

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throwback Old-School motel- comfortable with a friendly staff.
Stayed 1 night in Oct 2021
Response from Marcy on Oct 13, 2021
Throwback is a good thing. We could all use a bit more nostalgia in our travels and comfortable is key. Thank you for staying with us and come again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to room
Stayed 1 night in Sep 2021
Response from Marcy on Sep 26, 2021
This is so important during times of Social Distancing. We are thankful you were comfortable here.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was clean and comfortable enough. Although as you expect things were a little dated. The owners were really friendly.
Stayed 1 night in May 2020
Response from Kat on Jun 9, 2020
We appreciate the fact that you thought we were friendly. Thank you for your stay.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent facility. Great accouterments and atmosphere.
Stayed 1 night in Jan 2020
Response from Marcy on Jan 28, 2020
Its was our pleasure! Please come see again and next time the weather will be more cooperative, promise! Its nice that the cold didn't keep you from enjoying your stay with us.

10/10 Excellent

victoria

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
As we were traveling "The Seaway Scenic Byway", this property was in a great location with views of the St. Lawrence Seaway. Unit was clean, bed comfortable, but to small for an extended stay. Owners were great hosts, but a bit pricey for what was offered.
Stayed 1 night in Oct 2019

8/10 Good

Victoria, Tennessee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful area with access to plenty of boat ramps.
Stayed 2 nights in Oct 2019
Response from Marcy on Oct 20, 2019
The boat ramps get used often. The fact that they are updated, close, and getting expanded, will definitely benefit our clients in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 4 nights in Sep 2019
Response from Jerry on Oct 20, 2019
We will make it our mission to make sure your stay is better the next time you stay with us.

10/10 Excellent

JOHN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Marcy on Oct 20, 2019
10 out of 10! It doesn't any better. We strive to make all of our guests feel the same ;-)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed overnight. No need for kitchen. No good dining nearby. I have nothing more to add....
Stayed 1 night in Aug 2019
Response from Marcy on Sep 10, 2019
We can walk to the Country Club next door. They serve a hamburger with a beer on up to Surf n Turf and wine. We hope you get the chance to try just a few of their other options. And we can see where one night did not warrant a kitchen.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery. Staff was extremely friendly and accommodating. Very clean
Stayed 1 night in Aug 2019
Response from Marcy on Sep 10, 2019
We stand undefeated. Our sunsets are off the charts!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very Clean and well furnished, we would stay there again!
Stayed 2 nights in Aug 2019
Response from Marcy on Aug 12, 2019
And we would welcome you again! Looking forward to it ;-)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lakeview Motel and apartments is a great place to stay!! Friendly staff with extremely clean rooms!! I would highly recommend this place
Stayed 1 night in May 2019
Response from Marcy & Jerry on May 22, 2019
Hi Matthew, Thank you for taking the time to comment on our facility. We look forward to having you stay again some time. Have a great day!

8/10 Good

Colleen, Niskayuna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the St. Lawrence and the lake in the back. Very friendly service. Would definitely stay again.
Stayed 1 night in May 2019
Response from Marcy on May 22, 2019
If I recall correctly, the sun was playing hide 'n seek that day? I really hope to you get to see that river when its full on sun and that water is crystal blue! Not to mention those bass will start moving more in the lake. Fun to watch! Please come again. Thanks Colleen.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near river
Great view of the river. Comfortable beds.
Stayed 4 nights in Sep 2018

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is clean, comfortable and in good condition. I would recommend it.
Stayed 2 nights in Aug 2018

10/10 Excellent

Lois, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sitting on the edge of the St Lawrence seaway, this immaculate property is a joy. The owners are friendly and available . They are justly proud of their beautiful tranquil place. Everything you need is there. We will be returning.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable and friendly.
Stayed 2 nights in Jul 2018

10/10 Excellent

Mark, Cortland. Ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, staff was very nice. Nice location on the river feat view.
Stayed 1 night in Jul 2018

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, peaceful and well kept. Owner is a great person, nice and helpful. Will definitely stay there again.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAFF, IMPRESSIVE FACILITY'S, OUTSTANDING VALUE!!! AND ITS RIGHT NEXT TO THE GOLF COURSE!
Stayed 2 nights in Jun 2018
Response from Marcy on Jun 25, 2018
Golfing is great but you must check out the wonderful walking trail along the river! Next time perhaps ;)

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The lady at the front desk was amazing...really sweet personality and the room was great too however, cleanliness wise there were unknown spots on sheets and blankets which is a big no go for me. Overall, it was a pretty good experience.
Stayed 1 night in May 2018
Response from Marcy on Jun 25, 2018
We heard you and ordered all new sheets! We regret that the ones you had were tired. But thank you for then saying 'it was still a pretty good experience'. You have a wonderful day.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Owner was absolutely wonderful! Very friendly.
Stayed 1 night in May 2018
Response from Marcy on Jun 25, 2018
It is easy to be friendly here. I love visiting with the guests and asking where they are heading. Guests have lives with family too!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed staying there. It had a beautiful view and the room was great. Everything was clean and well-kept
Stayed 1 night in Nov 2017

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel, spacious great location and views. However, the shower curtain was full of mold which was upsetting to see.
Stayed 2 nights in Oct 2017
Hi Joseph, It helps to have extra eyes for sure! It gets us after the details that somehow get overlooked in a busy season. Still, t's never acceptable so we took care of any and all curtains that needed attention. Thanks for an honest review. Please come stay with us again some day ;-) Marcy

10/10 Excellent

Kelly, Lebanon, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly
I wasn't expecting such a nice room at such a cheap price. The room had a full kitchen, including full-size refrigerator, stove, microwave, dishes and utensils--even ice in the freezer. AC worked great as well as all the other appliances. There were amenities such as soap, shampoo and conditioner. The owner asked me about my trip and even clued me in that I would have to cross a ferry to get from Plattsburgh to Burlington, VT which would cost extra, so I was able to cancel my next hotel to avoid that. Very friendly and helpful. CLEAN! Even though I accidentally chose this hotel which was miles from where I would be working, I would do it all over again. It was well worth it!
Stayed 2 nights in Sep 2017
Response from Marcy on Oct 31, 2017
Hi Kelly, I have been in Italy but non-the-less, I wanted to thank you for your stay and appreciation for our Hotel. You took the time to help others choose a place that will make a difference in their stay. Our guests often travel for work so they need that 'added' attention to unwind from their day. Thanks so much.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
We were very pleased with our stay at Lakeview. Great location, friendly people... the room was clean and comfortable. And having a kitchenette was just a great bonus! We travel to the area frequently to visit our son in college and will definitely stay there again.
Stayed 2 nights in Sep 2017
Hi Tania, I'm a Mom too. You have enough expense with a child in college so we are so happy that you were able to take advantage of the kitchen. Besides...our kids love that little bit of home when parents come to visit. See ya next season, Marcy

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeview Motel
Clean and comfortable. Staff were kind and helpful. an awesome place to stay.
Stayed 2 nights in Sep 2017
Thanks for wonderful review Chris. We hope you return and stay with us again in the future. Regards, Marcy

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and quiet. Room was great for us.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, beautiful sunsets.
Nice motel in low traffic area. Close to the Eisenhower lock, the power dam and some nice river beaches. Friendly laid-back staff. Beautiful view of the St. Lawrence river. You may even get to see some ships going by. Nice, clean rooms with a full kitchen. Even dishes and utensils supplied! Enjoy the sunset be over the river.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2017

10/10 Excellent

Nicholaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bachelor apartment disguised as a motel
This motel is quiet on winter weekends and it fit our needs for New Years eve night. They are out by the golf course on the waterfront which provides peace and quiet during the off-season but could be really hopping during the summer. The owner told us that during the week it is popular with short term contractors but they were all gone for the holidays. There was no inflated price for New Years and we were made to feel welcome. If circumstances provide the opportunity, we will definitely come back. Thanks

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made a nice visit better
We visited Massena, NY for a wedding. Area is your typical small town. The only major drawback is Sprint Cell service is lacking a little. If you are not sure about your Cell Service policy for international....call- it will save you some big fees for international calling...you will be close enough to bounce off the Canadian towers. - everything else was nice. The local restaurants are hit or miss for friendliness as some of the people we encountered were what I might consider borderline rude. The hostess at LakeView, Cathy, was very friendly and very accommodating. She answered all questions and was extremely courteous.