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Reviews of AmericInn by Wyndham Marshfield

2.5 out of 5
AmericInn by Wyndham Marshfield
114 E Upham St, Marshfield, WI

Reviews

5.4
Rating 10 - Excellent. 3 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 11 out of 39 reviews" "
Rating 4 - Poor. 11 out of 39 reviews" "
Rating 2 - Terrible. 7 out of 39 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Dale

Travelled with family, Business traveller
Was being remodeled, was needed badly.
Stayed 1 night in Apr 2024

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs alot of work and updating.
Stayed 1 night in Mar 2024

6/10 Okay

mary

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Still needs some work but it is clean
Stayed 2 nights in Mar 2024

2/10 Terrible

JUDY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A Dump. No communication from staff. Pool was closed and no signs why or was not told about upon check on. Very strong smell in entrance with a sense in a fan blowing. Breakfast was not much to choose from. Bathroom was bad shape and door was peeling. Poor outlets. Pool was closed. Scuffs in walls in room down to Sheetrock. I have stayed at a lot of Americinn hotels and this was bad and will tell my friends not to stay here!
Stayed 1 night in Mar 2024
Response from KAVISHA on Mar 3, 2024
So sorry to hear about the poll, but we have already specified in our Wyndham website, and we have already tell Expedia and everyone that our pool has been closed. We already put a special note regarding the poll. And sorry for the inconvenience that happens.

8/10 Good

Cindy, Nekoosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from americinn by wyndham on Mar 3, 2024
Thank you for staying with us. We are looking forward.

4/10 Poor

Julio

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While I understand and very much appreciate a hotel remodel, I dont expect to stay in a broken room with one that is ongoing for a full price. There were holes in the bathroom celing with exposed wire (lights had not been installed yet). The toilet rocked back and forth an incredible amount. One of the rooms we occupied had a shredded bathroom door. The tile in both bathrooms was unfinished. One bathroom fan was broken and held on by 1/4 screws and paint. The other didnt function at all. The telephones did not work at all. One television did not connect. Our shade was broken. After inspection by the desk staff, it appeared the electric wire was cut. Also, the pool was not open/usable. First we were told that it had new winter hours, then the guests in our second room were told that its fully closed. The outlet pushed in when trying to use/plug items in which was fairly unsafe feeling. I wish this info had been on the site here so we could have made a better informed decision on our stay. While the bed and lamp updates were gorgeous and it looks like it WILL be great later, I'd have really liked to stay in a room that wasnt incomplete, as did our other room guests.

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bare wires exposed over the bathroom sink for the light, the shade for the window had bare wires exposed and would not go up or down so we manually rolled it up, missing tiles on bathroom floor baseboard, bare minimal breakfast food. the remodeling was poorly done and unprofessional, like they did not now how to do it. will not go there again
Stayed 2 nights in Feb 2024

6/10 Okay

David

Business traveller
Disliked: Amenities, property conditions & facilities
The door on the end of thebilding was not secured. They had tape covering up the lock mechanics so ayone could just walk in and not be detected by the front desk. Seems like they have tried to update the hotel from prevous owner and hotel chain Quality Inn but there remodeler was sloppy. Room 103 had major scratches on the walls andcpaint removed in several places. The bathroom ceiling had a bunch of splatter brown marks and the doors were beat up looking. Bed was comfortable. No business equipment at the business area.Breakfest was minimal. Pool was closed probably for remodeling but was not told that at all or hours of breakfest by desk clerk. Heard one person say they saw their room was disgusting and wanted to not stay on the property. Would not recommend at this tim.
Stayed 1 night in Jan 2024

4/10 Poor

William

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Erin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel used to be a comfort inn and is currently in the process of being "remodeled" to be an americinn inn. First it is not the cleanest, the "breakfast" was a huge disappointment and to top it off the pool was not open. This piece of information is not communicated through expedia. It is only noted on the hotel website so booking through expedia we were not aware and this was the only reason we wanted to stay two nights so our kids could swim during out work stay. The hotel manager would not honor a refund for our second stay because the hotel website stated pool closed. We were very kind when asking to cancel our second night and request a refund or discount. No budging on this though. Disappointed all around.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Rooms have been updated but seems like it was done in a hurry. Very spacious and comfortable. No pool available (either under construction or they're getting rid of it). Despite all of that, I would stay again. Very centrally located!
Stayed 2 nights in Dec 2023

4/10 Poor

Heather

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are nice
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They were very polite and professional
Stayed 1 night in Dec 2023
Response from NICK on Dec 11, 2023
Thank you for the great feedback .we are looking forward to stay with us in future.

8/10 Good

Donald

Stayed 2 nights in Nov 2023
Response from nick on Dec 11, 2023
Thank you for the feedback .we are looking forward to stay with us in future.

6/10 Okay

Brenda

There was no daily house cleaning. When we arrived we found dirty towels in one of the dresser drawers. The toilet was dirty and it wasnt fixed properly to floor.
Stayed 3 nights in Oct 2023
Response from nick on Dec 11, 2023
Thank you for your feedback and sorry for any inconvenience.

4/10 Poor

Lisa

Travelled with partner
Disliked: Property conditions & facilities
The property was in a transition. We were told the room was not complete as there was unfinished tiling in the bathroom, patched holes in the walls, open area in the wall for tissue box ( metal holder was laying on the counter), main lights did not work, no light bulbs, the electric shades did not stop and then caused the top of the shade unit to fall off. There were no hangers. When we asked about the lights and hangers, there was no offer of another room, but they suggested we use lamps and found us hangers.
Stayed 2 nights in Sep 2023

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from nick on Dec 11, 2023
Thank you for feedback and we are looking forward to stay with us in future.

4/10 Poor

patricia

Disliked: Staff & service
I had a bad experience at a whydham the week before and thought i would tey the americinn. The room was fine but the pool was closed whixh was not stated. The rokm was nice but when i went into the bathroom the toilet did not feel attached to the floor, thw door did not close handle was falling off
Stayed 1 night in Sep 2023

8/10 Good

Catina L

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have been updated and remodele
Stayed 1 night in Aug 2023
Response from nick on Dec 11, 2023
Thank you for your feedback And we are looking forward to stay with us in future.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool not available. Strong Chemical smell in hallway and room. Average continental breakfast. Staff not very friendly.
Stayed 1 night in Aug 2023

6/10 Okay

Michelle

This was good value
Stayed 1 night in Aug 2023
Response from nick on Dec 11, 2023
Thank you for your feedback and we are looking forward to stay with us in future.

4/10 Poor

Amanda

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was shut down. Lobby bathroom smelled like a sewer. The bathroom in our room was in disrepair (loose/separated door knob, toilet paper roll holder coming out of wall).
Stayed 1 night in Jul 2023
Response from nick chaudhari on Aug 11, 2023
I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again pool is closed due to install new heater

6/10 Okay

Brittany

Business traveller
Liked: Cleanliness, room comfort
Ehhh okay stay
Would not offer early check in Hardly anything offered at breakfast Lady tried to double charge me at checkout saying I didn’t pay when I was already charged
Stayed 1 night in Jul 2023
Response from bhavik chaudhari on Jul 27, 2023
We're sorry to hear that you had a negative experience at our hotel just mention you that we have Check in time is 3 pm but I hope you give us next chance.

8/10 Good

Kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This property would've gotten excellent all across the board, but the bathroom sink didn't work. Had to wash our hands and brush our teeth using the tub, hard on the back. The beds were amazing! Property was very clean!
Stayed 1 night in Jul 2023
Response from BHAVIK CHAUDHARI on Jul 27, 2023
Thank you for sharing your kind review Give details on changes you intend to make to fix the issues mentioned We are really glad that you had enjoyed your stay with us,

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Middle of renovation and the manager did his best to accommodate and meet our requests
Stayed 2 nights in May 2023
Response from BHAVIK CHAUDHARI on Jul 27, 2023
Thank you for sharing your kind review CAROL We are really glad that you had enjoyed your stay with us

8/10 Good

Samyukta

Stayed 2 nights in Feb 2023
Response from nick on Apr 14, 2023
thank you for great feedback

6/10 Okay

Tina

Liked: Staff & service
Stayed 2 nights in Jan 2023

2/10 Terrible

Emmanuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience.
Stayed 15 nights in Jan 2023

6/10 Okay

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service
Well I had paid for a standard room with a king size bed, instead got a room with 2 full beds. Also stated I would have a room with a jetted tub and it was a regular tub. Advertised a pool and hot tub that do not exist.

2/10 Terrible

bryon

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
they advertise pool and hot tub and say they have a buffet breakfast.pool and hot tub have been shut down for the last 2 years according to the house keeper. this was the worse breakfast i ever seen. 1 gallon jug of milk sitting on counter un refridgerated,1 kind of cereal to choose from.two twinkies and 3 peach yougarts this was it for there breakfast i stayed on a monday probably 15 cars in parking lot.wallpaper peeling of wall and wall mount heater did not work in our room. expedia should do the right thing and refund me for having a hotel on there site that does not have what there advertising im a very dissapointed and im thinking of using expedia from now on.i will never stay at this dump of a motel again ruined my trip

2/10 Terrible

tamika

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a double bed one of the beds had stains on it I called the front desk the host told me to sleep in the other bed

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from nick on Dec 14, 2022
thank you for feedback.

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
This by far was the worst hotel i have ever stay at. Upon checking in the manager said.i dont do breakfast which was promised in price of room. Also cause we are from Montana he assume we smoked pot. That pissed me off. And the pool was not opened and they would not tell us why.. They set out a couple packages of donuts not even enough doe for all of the guest. Paid for a hotel with a pool they refused to let us used and never told us why. Main reason for booking this hotel was for breakfast and pool. One last thing no.clean towels that was gross i refuse to use same towel for a week straight. When did hotels stop cleaning rooms daily. I will not be back to the quality inn in marshfield Wisconsin again.
Stayed 3 nights in Sep 2022

2/10 Terrible

Adrian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The reason I booked this property was because they had a pool and breakfast and they didnt have neither. Our room had mold on the bathroom vent. My daughter is highly allergic to all molds. She and I couldnt enjoy our stay we had to leave the room and leave the bathroom vent on so we couldnt smell the mold in our room. Also they should mention on the website the pool is closed and they do not serve breakfast. Very highly disappointed I will not come back to this property.
Stayed 2 nights in Apr 2022
Response from americinn by wyndham on Mar 3, 2024
Sorry dad you didn't know about our pool is closed, but we have already put the special note everywhere that our pool has been closed. And if you have any problem happen, you can come up front at the desk . We are happy to solve the problem. And we are sorry for any inconvenience happen. Thank you.