Outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of Shams Alam Beach Resort - All inclusive

4 out of 5
Shams Alam Beach Resort - All inclusive
South Marsa Alam Road 45km, Marsa Alam

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Helena

Stayed 7 nights in Dec 2022
Response from ahmedkamal1972 on Mar 8, 2023
Dear guest, thank you very much for your stay. We regret that you were not satisfied with our service. Our highest aim is it to enable our guests a pleasant stay. We take your criticism seriously and use it to constantly improve our service.We would be happy to be given a second chance.With best regards,

10/10 Excellent

Gennadii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
a wonderful hotel for privacy, without animation, for lovers of peace and the sea
Stayed 10 nights in Aug 2021
Response from Alaa on Sep 22, 2021
Dear Guest, Thanks for choosing our hotel and we hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved our stay in Shams Alam Beach Resort, excellent service and very friendly and polite staff. Beautiful architecture and clean all around. beautiful beach with amazing snorkeling and diving locations we are very impressed with this Red sea resort and definitely planning another vacation there in the near future.
Stayed 14 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach, clean rooms, Friendly staff, food is tasty as well, enjoyed my stay there
Stayed 3 nights in Jan 2018

10/10 Excellent

Ruth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Tasteful Hotel with best Red Sea Snorkel
We had a beautiful 5 days at Shams Alam, on a nature preserve with amazing reefs you can swim to easily to see the resident turtle, colorful coral (the best we've ever seen, Caribbean and Red Sea) and colorful fish. The friendliest staff so solicitous and proud of their work. The hotel is the most tasteful adobe on the Red Sea. A very special place where we had a wonderful New Year's Eve extravaganza at absolutely no extra cost. They go all out to please. If it weren't so far to get to Marsa Alam, we wouldn't go anywhere else. Beats the built up Hurghada and even Sinai.
Stayed 5 nights in Dec 2017

8/10 Good

Katrin

Travelled with family
Essen okay Zimmer okay Anlage schön Getränke so lala. Kein kostenfreies Internet. Belästigende Strandverkäufer
Stayed 6 nights in Mar 2024
Response from Ahmed Kamal on Mar 29, 2024
Lieber Gast, vielen Dank für Ihre Bewertung. Uns ist es besonders wichtig, unseren Gästen einen schönen und erholsamen Urlaub zu ermöglichen. Ihr Feedback nehmen wir zum Anlass, weiter an unserem Service zu arbeiten.Freundliche Grüße,

10/10 Excellent

GIANLUCA MARIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura con diving molto comodo
Stayed 7 nights in Mar 2024
Response from Ahmed Kamal on Mar 19, 2024
Dear guest, thank you very much for your review and the recommendation of our hotel. We are very happy that you enjoyed your stay with us. We would be happier to welcome you again very soon.Best regards,

4/10 Poor

Corinne

Liked: Cleanliness, staff & service
Im Zimmer lief das Wasser durch die Wand vom Badezimmer ins Schlafzimmer. Nach dem Zimmerwechsel hatten wir genau das gleiche Problem im anderen Zimmer wieder. Das Essen war ok, aber nichts Besonderes. Die Menschen die da arbeiten waren alme sehr freundlich und hilfsbereit.
Stayed 9 nights in Feb 2024
Response from Ahmed Kamal on Feb 21, 2024
Lieber Gast, vielen Dank für Ihren Aufenthalt. Wir bedauern sehr, dass Sie mit unseren Leistungen nicht zufrieden waren. Unser größtes Ziel ist es, unseren Gästen einen angenehmen Aufenthalt zu bereiten. Ihre Kritik nehmen wir ernst und nutzen diese, um unseren Service weiter zu verbessern.Wir freuen uns, wenn Sie uns eine zweite Chance geben.Mit freundlichen Grüßen,

10/10 Excellent

LUCIANO

Stayed 7 nights in Jul 2023
Response from Ahmed Kamal on Oct 6, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

8/10 Good

Sara

Liked: Cleanliness, staff & service
Nice quiet hotel. Perfect for snorkeling/diving
The hotel is a bit old, but still comfortable. The staff is super kind. Usually calm, the last few days a bit less due to some children that were allowed to run and shout all over (even during dinner) by their parents. There were other children in the place but they were normally joyfull and reasonably loud (they are still children). I would have expected the hotel staff to do something. It would be also good if the cleaning staff do not change towels every single day, I was alone and even if I tried they changed all 4 towels every day.
Stayed 7 nights in Jul 2023
Response from Ahmed Kamal on Jul 20, 2023
Dear guest, thank you very much for your review. It is especially important to us to guarantee our guests nice and relaxing holidays. We take your feedback as a reason to continuously work on our service.Best regards,

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ahmed Kamal on May 15, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

8/10 Good

Chiara

Stayed 14 nights in Apr 2023
Response from ahmed on May 25, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto tranquillo, senza animazione: perfetto per l'assoluto riposo. Cibo un po' ripetitivo... migliorabile. Spiaggia attrezzata con para vento e bar che offre pizza o focaccia. Speciale la posizione sul mare, con accesso agevole al mare stesso. E' il luogo dove si vedono tartarughe, razze e vari pesci ... piu' il famoso dugongo... anche se io non ho avuto il piacere! Attenzione alla corrente in acqua!
Stayed 2 nights in Mar 2023
Response from Ahmed Kamal on Apr 22, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

8/10 Good

Stefania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura non molto grande situata adiacente a un mare spettacolare . Le camere standard , direi carine , le mie erano vista mare una a terra e una al secondo piano ( questa molto grande con cupola in stile arabo ) avrebbero bisogno di una rinfrescata, una mano di vernice ai mobili e il bagno rimodernato ( sostituzione delle specchiere obsolete e attenzione alle muffe) ma comunque il rapporto qualità prezzo è alto e per chi va in mar rosso la priorità è il mare e quello è veramente superlativo, con possibilità di camminare sulla spiaggia per km e km in entrambi i lati , e con dei reef veramente unici. Si mangia bene sia i piatti tipici ( non troppo spezziati ) che la pasta ( ottima) e la pizza al bar della spiaggia è stata una piacevole scoperta . Non c'è animazione ( per noi adulti un bene!) per i ragazzi magari organizzare qualcosa sarebbe positivo ( i miei sono grandi non ne hanno sentito la mancanza) Nel complesso direi ottima struttura. Se posso ci ritorno!
Stayed 7 nights in Apr 2023
Response from Ahmed Kamal on Apr 19, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Mar 2023
Response from Ahmed Kamal on Apr 22, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto
Stayed 7 nights in Feb 2023
Response from Shams Alam Team on Mar 7, 2023
your are always welcome

10/10 Excellent

naima, Ste Geneviève des bois

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout à été parfait pendant notre séjour, la restauration, la propreté, le cadre et surtout le personnel de l’hôtel, aux petits soins. L’endroit est magnifique, des spots sublimes, ideal pour la plongée, assez isolé mais tellement reposant et vue direct sur la mer rouge, que demander de plus ? Un rafraîchissement sur les chambres serait envisageable mais cela ne nous a pas empêché de passer d’excellents moments. Pas de Wifi gratuite dans l’hôtel mais possibilité d’acheter une carte.
Stayed 3 nights in Mar 2023
Response from Shams Alam Team on Mar 7, 2023
Dear sir..We ae pleased to welcomed you at Shams Alam and many thanks for this nice wards we are looking forward to see you again soon :)

10/10 Excellent

oleksandr

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Хороший отель, отдых удался.
Уборка номеров оставляет желать лучшего. А в остальном всё очень понравилось. Пляжные зонтики требуют обновления, они прохудились и плохо защищают от солнца. Питание хорошнго качества и очень вкусно приготовлено. Обслуживание очень приветливое и дружелюбное. Команда подобрана великолепно. Мгновенно реагируют на ваши на все ваши обращения и стараются всё выполнить. Отдых удался. Будет возможнось вернуться, без сомнений да. Спасибо всем.
Stayed 15 nights in Jul 2021
Response from ahmedkamal1972 on Mar 8, 2023
Dear guest, thank you very much for your review and the recommendation of our hotel. We are pleased that you enjoyed your stay with us. We would be happy to welcome you again as our guest any time soon.With best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
albergo che ha bisogno di una "rinfrescata " in alcune parti , ma tutto sommato ok….punto di forza la barriera corallina e accesso al mare . suggerirei il potenziamento copertura wifi , al momento presente solo in reception e in zona bar principale...
Stayed 14 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 14 nights in Sep 2019

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Спокойно и хорошо.
Stayed 5 nights in Jun 2019
Response from Alaa Shalash on Jul 3, 2019
Thanks for choosing our hotel and we hope to see you again

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo
Piccolo report tranquillo e ben tenuto. I giardini ottimamente curati sono un tutt' uno con la bellissima barriera alla quale si accede da una splendida spiaggia bianca. Un ringraziamento particolare a tutto il personale egiziano coordinati da Fathj e Hagar che con la loro discrezione e continua attenzione ci hanno coccolati per tutto il soggiorno dal 17 al 24 febbraio 2018. Grazie ancora ragazzi ci rivediamo presto. Lilly e Berni.
Stayed 7 nights in Feb 2018

6/10 Okay

Laura

Liked: Room comfort
è l'ultimo hotel a sud di Marsa Alam
troppo lunga l'attesa per avere la camera. dopodiche mi hanno assegnato una camera proprio davanti al bocchettone di sfogo della cucina, che fa un rumore incredibile. ho subito protestato, ma mi hanno detto che se chiudevo la porta non si sentiva nulla. Dopo due notti ho chiesto e ottenuto il trasferimento. l'hotel era quasi vuoto, perchè darmi una camera simile?