Title: Riad Koutobia Royal - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=2938&destination=Marrakech%2C+Marrakech%2C+Marrakech-Safi%2C+Morocco&selected=32832941&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Riad Koutobia Royal Experience authentic Moroccan culture in a peaceful setting where travelers can savor local cuisine just steps from Marrakech's vibrant main square ## Photo gallery for Riad Koutobia Royal ![Free daily continental breakfast - Riad Koutobia Royal (Marrakech)](https://images.trvl-media.com/lodging/33000000/32840000/32833000/32832941/11f17c4b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room, 2 Bedrooms, City View - Riad Koutobia Royal (Marrakech)](https://images.trvl-media.com/lodging/33000000/32840000/32833000/32832941/472095bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Riad Koutobia Royal (Marrakech)](https://images.trvl-media.com/lodging/33000000/32840000/32833000/32832941/d0f2299f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, iron/ironing board, rollaway beds, free WiFi - Riad Koutobia Royal (Marrakech)](https://images.trvl-media.com/lodging/33000000/32840000/32833000/32832941/e1db8af2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room - Riad Koutobia Royal (Marrakech)](https://images.trvl-media.com/lodging/33000000/32840000/32833000/32832941/0f74c837.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Riad Koutobia Royal offers a serene escape in central Marrakech with its library and sunny terrace. Guests enjoy continental breakfast, Moroccan dishes, and helpful multilingual staff. The famous Jemaa el-Fnaa square is just beyond the door. ## Reviews 8.0 Very good ## Popular amenities - Breakfast included - Free WiFi - Restaurant - Air conditioning - Business services - Laundry ## Room options ### Check availability for these dates Tonight [Mar. 30 - Mar. 31](https://www.expedia.ca/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 31 - Apr. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2) ## You may also like Ad ![Exclusive House | Terrace/patio](https://images.trvl-media.com/lodging/42000000/41530000/41522100/41522047/aff539d3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Riad Zouhour Medina - Pool - Breakfast included - Spa - Free WiFi 9.6 Exceptional 5 reviews CA $224 CA $256 total includes taxes & fees Apr 13 - Apr 14 [](https://www.expedia.ca/Marrakech-Hotels-Riad-Zouhour.h41522047.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4370000/4366500/4366459/2c7b8eb0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jaal Riad Resort Mechouar-Kasbah - Pool - All-inclusive - Parking included - Free WiFi 8.6 Excellent 81 reviews CA $256 CA $294 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Marrakech-Hotels-Les-Jardins-De-LAgdal-Hotel-Spa.h4366459.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/41000000/40040000/40036900/40036856/432f6f84.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Oberoi Marrakech Marrakech - Pool - Spa - Free airport shuttle - Parking included 10.0 Exceptional 163 reviews CA $1,690 CA $1,873 total includes taxes & fees Apr 29 - Apr 30 [](https://www.expedia.ca/Marrakech-Hotels-The-Oberoi-Marrakech.h40036856.Hotel-Information?chkin=2026-4-29&chkout=2026-4-30&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1790000/1785000/1784957/db7ad15a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marrakech Riads, Angsana Heritage collection Medina - Pool - Breakfast included - Spa - Free WiFi 8.8 Excellent 494 reviews CA $354 CA $398 total includes taxes & fees Apr 22 - Apr 23 [](https://www.expedia.ca/Marrakech-Hotels-Angsana-Riads-Collection-Morroco.h1784957.Hotel-Information?chkin=2026-4-22&chkout=2026-4-23&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/72000000/71510000/71502800/71502736/69deca70.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pestana CR7 Marrakech Gueliz - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 282 reviews CA $287 CA $328 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Marrakech-Hotels-Pestana-CR7-Marrakech.h71502736.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) Ad ![Daily buffet breakfast (MAD 300 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/907000/906942/ecbdeb48_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Marrakech Palais Imperial & Spa Gueliz - Pool - Hot tub - Spa - Pet friendly 8.4 Very good 752 reviews CA $556 CA $623 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Marrakech-Hotels-Sofitel-Marrakech-Lounge-And-Spa.h906942.Hotel-Information?chkin=2026-3-31&chkout=2026-4-1&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/3000000/2320000/2314100/2314009/47ca081b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hôtel & Ryads Barrière Le Naoura Medina - Pool - Spa - Pet friendly - Parking included 9.4 Exceptional 661 reviews CA $595 CA $666 total includes taxes & fees Apr 10 - Apr 11 [](https://www.expedia.ca/Marrakech-Hotels-Hotel-Ryads-Barriere-Le-Naoura.h2314009.Hotel-Information?chkin=2026-4-10&chkout=2026-4-11&rm1=a2®ionId=6084756&destination=Marrakech (and vicinity)&destType=MARKET&latLong=31.631892,-7.987237&searchId=21ebd740-641d-438d-868e-a529c4184d25&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMarrakech-Hotels-Riad-Koutobia-Royal.h32832941.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMarrakech-Hotels-Riad-Koutobia-Royal.h32832941.Hotel-Information) ## About the area Medina, a neighborhood in Marrakech, is home to Riad Koutobia Royal. Jemaa el-Fnaa and Ensemble Artisanal are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cyber Park and Harti Garden. Majorelle Garden and Le Jardin Secret are also worth visiting. [Visit our Marrakech travel guide](https://www.expedia.ca/Marrakech.dx6084756) [View more Riads in Marrakech](https://www.expedia.ca/Marrakech-Riads.d6084756-aaRiads.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.62797%2C-7.99378&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kKHbvn0fo5LTE_xwu_rD3mKFLN0=) Rue Lalla Fatima Zahra, Marrakech, Marrakech-Safi, 40000 ### What's nearby - ![Marrakech_SoukoftheMedina_553248621532454772-4](https://images.trvl-media.com/place/553248621532454772/cc016d63-5ce1-4892-9965-a81483044239.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Souk of the Medina 7 min walk \- 0.6 km - ![Jamaa el Fna (Jemaa el-Fnaa, Djema el-Fna or Djemaa el-Fnaa) square and market place in Marrakesh's medina quarter, Morocco](https://images.trvl-media.com/place/6064121/8a191754-6a24-40c7-88ad-f250ba5424cb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jemaa el-Fnaa 7 min walk \- 0.6 km - ![Marrakech_KoutobiaMinaret_6064123-5](https://images.trvl-media.com/place/6064123/ddf40032-d9dd-4617-a7c7-895aa6e40341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Koutoubia Mosque 7 min walk \- 0.6 km - ![Le Jardin Secret, old Medina, Marrakech, Morocco.](https://images.trvl-media.com/place/553248627369233060/f6a6b90e-dbec-4967-b84f-e429d3825e2e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Le Jardin Secret 8 min walk \- 0.7 km - Dar el Bacha Palace 1 min walk \- 0.1 km ### Getting around - Marrakech Central Station 8 min drive - Menara Airport (RAK) 11 min drive ### Restaurants - Safran By Koya 3 min walk - The Rooftop Terrace 2 min walk - L'adresse 7 min walk - Cafe Koutoubia 5 min walk - Kabana 3 min walk ## About this property ### Riad Koutobia Royal Riad near Jemaa el-Fnaa Marrakech Plaza is located near Riad Koutobia Royal, which provides free continental breakfast, a terrace, and a library. The on-site Moroccan cuisine restaurant, Koutobia Royal, offers breakfast, lunch, and dinner. Free in-room WiFi and dry cleaning/laundry services are available to all guests. Other perks at this riad include: - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - Multilingual staff, a 24-hour front desk, and concierge services - A TV in the lobby, a porter/bellhop, and a computer station Room features All guestrooms at Riad Koutobia Royal have perks such as air conditioning and bathrobes, as well as amenities like free WiFi. More amenities include: - Rainfall showers and free toiletries - Satellite channels, daily housekeeping, and desks ## Similar properties ![Outdoor spa tub](https://images.trvl-media.com/lodging/3000000/2700000/2691700/2691604/c9659a73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Jona Medina - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 1,005 reviews CA $165 CA $193 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=2691604&PinnedHotelID=2691604&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/112000000/111800000/111799600/111799505/b255f715.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palais Moulay Said & SPA Medina - Pool - Breakfast included - Spa - Free WiFi 8.8 Excellent 504 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=111799505&PinnedHotelID=111799505&HadPinnedHotel=true®ionId=-1&adults=2) ![Fountain](https://images.trvl-media.com/lodging/13000000/12240000/12236700/12236646/cc8290c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Palais des Princesses Medina - Pool - Hot tub - Spa - Free WiFi 9.0 Wonderful 365 reviews CA $166 CA $196 total includes taxes & fees Apr 23 - Apr 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=12236646&PinnedHotelID=12236646&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/113000000/112580000/112576700/112576696/769ad99f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad O'Zeen Medina - Pool - Breakfast included - Kids pool - Free WiFi 10 Exceptional 13 reviews CA $176 CA $204 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=112576696&PinnedHotelID=112576696&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2540000/2531400/2531369/790e3249.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Karmela Medina - Breakfast included - Spa - Free WiFi - Restaurant 9.4 Exceptional 553 reviews CA $205 CA $236 total includes taxes & fees Apr 30 - May 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-30&endDate=2026-05-01&selected=2531369&PinnedHotelID=2531369&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/117000000/116160000/116153900/116153865/97ba0e32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riad Medina d'Or Medina - Spa - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 23 reviews CA $109 CA $131 total includes taxes & fees Apr 28 - Apr 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=116153865&PinnedHotelID=116153865&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, 2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/13000000/12440000/12430700/12430665/0733c9b5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Savoy Le Grand Hotel Gueliz - Pool - Breakfast included - Spa - Parking included 8.0 Very good 1,007 reviews CA $372 CA $420 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=12430665&PinnedHotelID=12430665&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1550000/1541300/1541234/d68ba15a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palais Sebban Medina - Pool - Spa - Pet friendly - Free WiFi 9.2 Wonderful 569 reviews CA $314 CA $353 total includes taxes & fees Apr 22 - Apr 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=1541234&PinnedHotelID=1541234&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1720000/1717500/1717434/32fde778.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### L'Oliveraie de l'atlas Marrakech - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 201 reviews CA $114 CA $139 total includes taxes & fees Apr 28 - Apr 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=1717434&PinnedHotelID=1717434&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/6000000/5320000/5311500/5311411/54412d32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Plaza Gueliz - Pool - Breakfast included - Spa - Kids pool 8.8 Excellent 238 reviews CA $185 CA $212 total includes taxes & fees Apr 28 - Apr 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=5311411&PinnedHotelID=5311411&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=32832941&PinnedHotelID=32832941&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=32832941,2691604,111799505,12236646,112576696) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Offsite parking available (MAD 20 per night); reservations required - 24-hour roundtrip airport shuttle on request for a surcharge ### Food and drink - Free continental breakfast available daily 8:00 AM to 11:00 AM - A restaurant ### Restaurants on site - Koutobia Royal ### Things to do - Library - TV in common areas ### Family friendly - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Turndown service ### Business services - Computer station ### Outdoors - Terrace ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Entertainment - Satellite channels ### Food and drink - Limited room service ### More - Air conditioning - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:30 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MAD 300.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MAD 34.10 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MAD 163 per vehicle (one-way) - Nearby parking fee: MAD 20 per night - Rollaway bed fee: MAD 300.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds This property accepts credit cards Noise-free guestrooms cannot be guaranteed ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Riad Koutobia Royal Marrakech Koutobia Royal Marrakech Koutobia Royal Riad Koutobia Royal Riad Riad Koutobia Royal Marrakech Riad Koutobia Royal Riad Marrakech ## Frequently asked questions ### Is Riad Koutobia Royal pet-friendly? ### How much is parking? ### What time is check-in at Riad Koutobia Royal? ### What time is check-out at Riad Koutobia Royal? ### Does Riad Koutobia Royal provide a shuttle to the airport? ### Where is Riad Koutobia Royal located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Riad Koutobia Royal Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 10 Location ### 7.0 Staff & service ### 10 Property conditions & facilities 10 - Excellent 1 8 - Good 0 6 - Okay 1 4 - Poor 0 2 - Terrible 0 ## Reviews Verified ### 6/10 Okay #### Michael May 5, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Good and bad Good and bad....the hotel was overbooked for the first night of our 3 night stay. We had to stay elsewhere for the first night. Upon our return, the staff offered to do our laundry for free to compensate us. They ended up charging us on checkout. After checkout, I contacted the staff on whatsapp asking for an email documenting the cost of transportation to El Jadida that they had organized for me. Despite the staff receiving this message, I heard nothing back. The riad also did not respond to hotels.com when they tried to verify that there was an overbooking so I could be refunded. This caused a big delay in getting a refund. The riad is clean and in a great location. Our room was very nice. The staff, while we were there, were excellent. Unfortunately, the staffs' lovely attitude seemed to disappear as soon as we have left their establishment. ##### Michael Stayed 3 nights in Apr 2019 Verified ### 10/10 Excellent #### Monica Feb 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cozy room and warm welcome Cosy room, well refurbished. I recommend it for short stays because the bathroom is very small but te bed is super comfortable and Rev bed linen and bath towels very clean and new. The room was perfumed with candles. They provided fresh fruit and the guy at the reception was very kind and helpful. They have a convenient shuttle service from/to the airport. ##### Monica Stayed 1 night in Feb 2019