Standard Room | Balcony view
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Reviews of Gold Kaya Otel

3.5 out of 5
Gold Kaya Otel
Siteler Mah. 209 Sokak No:9, Marmaris, Mugla

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 46 reviews" "
Rating 8 - Good. 16 out of 46 reviews" "
Rating 6 - Okay. 7 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 7 out of 46 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Mayada

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and her daughter is nice and tried their best to serve, but the whole situation was not professional at all. The hotel condition is very poor and need a lot of attention. No professional cleaning staff, no room service. Miss a lot to be considered as 3 Stars hotel. I won’t give it 2 Stars though. I am so disappointed with Expedia as it showed this hotel as 3.5 Stars ! I definitely will not go back or even recommend it to any one. The only positive thing, it is in front of the sea and has its own beach. I can provide pictures if needed.
Stayed 2 nights in Sep 2023

8/10 Good

Amanda

Travelled with partner
Liked: Amenities
The owner and family are lovely and staff are lovely too. I think the rooms show be done every day or 2 days. My room only got cleaned twice in 10 night. Food was nice. I would go back and stay
Stayed 9 nights in Aug 2023

4/10 Poor

Felix

Stayed 1 night in Sep 2022

2/10 Terrible

BELAL, Templestowe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was going okay until the Manager Khalil (Alil) made us PAY for a lost room key card. I've stayed in hundreds of hotels around the world, never have I once had to pay for a mistakenly lost plastic door card. I will never stay in this hotel again, and do not recommend it to anyone who is looking to book.
Stayed 2 nights in Aug 2022
Response from gold kaya otel ön büro müdürü on Sep 8, 2022
Merhaba sayın konuğumuz plastik kart dediğinizi bize gelişi 8 dolar basit bir anahtar olsa herkese veririz kimsedende almayız bizde üzgünüz ama sonuçta oda kartını siz kaybettiniz teşekkür ederiz

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family run hotel rated at 3 star room was clean and nice the only criticism was it never had a kettle in it but staff are extremely welcoming and helpful Normally dont do turkish breakfast but it was lovely great selection of local produce Will definitely stay there again 🌟🌟🌟
Stayed 2 nights in Apr 2022
Response from sedatjan on May 4, 2022
Thank you for your nice commet Mr John..

8/10 Good

Peter

Liked: Staff & service
Quick & easy check in. Pleasant Receptionist, with not much English. Room ok a bit frayed around the edges, but with a view over waste ground to the sea.Ok for a one or two night stay. We were a bit disappointed as when doing our Hotels.com search we requested a pool. The hotel had a pool, but it was empty😬 Very disappointing,
Stayed 1 night in Sep 2020

8/10 Good

kaywan, Brighton uk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has really good staff and good location .hotel's condition also was standard .
Stayed 3 nights in Sep 2020

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Mini break in Marmaris
Very good location, very friendly and helpful staff, would recommend to a friend and will stay again. nice walk into Marmaris area and Fort, plenty of areas to eat nearby, parking infront of hotel, good selection for breakfast and nice area to sit and have drinks in the evening.
Stayed 1 night in Sep 2020

8/10 Good

christopher

Liked: Cleanliness, staff & service, room comfort
Decent option in marmaris
Just a one night stay for which this property was fine. Check in was efficient and the Room had a balcony with a sea view, albeit from a distance. WiFi didn't seem to work. I checked out early so missed the breakfast, which didn't start til 8.
Stayed 1 night in Sep 2020

8/10 Good

David, Marmaris

Liked: Cleanliness, staff & service
Friendly staff. Unfortunately facilities little short but can’t be helped due to Covid 19 at the present. Overall ok and would return again.
Stayed 4 nights in Sep 2020

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
all in all for the money we paid it was good. the manager doesnt speak english but is kind. the hotel is close to every thing which is cool. they got a weird policy that u cant take stuff to your room. all in all for the money we paid was good.

4/10 Poor

k, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, lining with stains and really worn
Ok overall stay...that's because we didn't spend much time in the hotel. Our package was including breakfast but cleanliness did not look like a priority therefore we went out for breakfast the entire stay.

2/10 Terrible

Sabine, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel close to the beach, poorly run.
We arrived after 12am and advised no rooms were available, despite being advised by Expedia that we were expected for a late check in. We were then taken to a substandard hotel across the road, Excelsior Apartments which did not reflect the price paid. We went back and advised the staff at Gold Kaya that these apartments were unacceptable, not what was advertised and we refused to stay there. After standing our ground, they then told us a guest was checking out of a room at 1.30 am and that we could use this room but it would not be properly cleaned until the housekeeper arrives the next day. The receptionist changed the sheets and promised the room would be cleaned properly in the morning. The housekeeping was shoddy, bathroom floor was covered in a slippery liquid and barely cleaned. Bed sheets and towels were stained and the bedroom floor was still dirty. There was no hot water for the first day and they refused to provide us with a/c (in 35 degree heat) unless we paid extra, we showed them it was included in the booking, had to wait 2hrs for them to locate a remote for us to operate the a/c. Had to ask the receptionist twice as she complained she has too many things to do and is too busy. Dining area was always dirty with left over food/crumbs/used cutlery and the pool was murky and was warned by other guests not to use it as it had not been cleaned for months. There was also a leak in the lobby ceiling which left our bags wet whilst we waited for our airport transfer.

2/10 Terrible

Osman

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich kann dieses Hotel definitiv nicht weiterempfehlen. Nicht mal 1 Stern wert! Das Zimmer ist nicht zu bewohnen, das Frühstück und Abendessen zum Teil ungenießbar ….. definitiv nicht zu empfehlen. Es mangelt an allem. Hatten sogar 3 mal Stromausfall, aber nur in unserem Zimmer….

10/10 Excellent

Nurgül

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika otel
Herşey mükemmeldi başkalarının temizlik personel veya otel hakkındaki yorumu beni alakadar etmez ben memnun kaldım
Stayed 3 nights in Sep 2023

8/10 Good

Naser shershab

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Tavsiye etmiyorum.
Bir yorum yapmak isterdim fakat rezervasyonum olduğu halde oda yok dendiği için bir şey yazasım gelmiyor. Rezillikten başka bir şey değil.
Stayed 1 night in Jun 2023

2/10 Terrible

Gizem

Stayed 2 nights in Jun 2023

10/10 Excellent

Sercan

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Manglede vand i poolen. Rengøring da vi kom, manglede lidt, men rene håndklæder og sengetøj. Og så var der kun en stol på altanen
Stayed 7 nights in Jun 2022

8/10 Good

Remzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from GOLD KAYA OTEL on Sep 7, 2021
TEŞEKKÜR EDRİZ YİNE BEKLERİZ.

10/10 Excellent

Emin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ins gesamt war gut,es gibs keine eigene Parkpletze,fürüschtük ist ok,offene bufe,mittag und abend essen für des preis entspricht nicht die Qualitet.
Stayed 18 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hayal kırıklığı :((
Otel' in yeri çok iyi olmasına karşın odaların temizliği maalesef tam bir hayal kırıklığıydı. Ne balkon camları temizdi, ne banyo. Duş başlığının duvardaki tutacağı kırılmış ama değiştirilmemişti, banyodaki çöp kovasının pedalı çalışmıyordu. Nevresimler temiz olsa bile, görsel olarak çıkmamış lekeler vardı ve gerçekten çok huylanmamıza sebep oldu. Personel güleryüzlü olsa da, çok rahat bir konaklama için yeterli değil maalesef.
Stayed 1 night in Aug 2021

8/10 Good

Evgeny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Нормально
В целом нормально. Отель нормальный для переночевать. Требует ремонта. Постель чистая. Пляж рядом. Вторая линия. Персонал хороший. Вид из окна на море. Завтраки слабенькие, но для нас нормальные
Stayed 3 nights in Jul 2021

10/10 Excellent

Tufan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genel olarak memnun kaldık
Otel güzeldi ancak bayram haftası gittiğimizden otopark için ayrılmış bölümden yararlanamadık. Denize yakınlığı ve oda konforu güzel. Personel ilgili.
Stayed 3 nights in Jul 2021

8/10 Good

ENES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Furkan Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika
Güzel ve temiz barlar sokağına 25 dk yürüme mesafesi dolmuşla ve taksiyle 5 dk plajı var 1 dk Beach tarzında ilgi alaka gayet iyi herşey için teşekkürler.
Stayed 1 night in Jul 2021
Response from GOLD KAYA OTEL on Jul 9, 2021
Çok teşekkür ederiz .Sizi tekrar ağırlamaktan mutluluk duyarız. Saygılar...

6/10 Okay

Yaroslava

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not come back.
Between this hotel and the sea there is the wasteland. The room was in bad condition and the door to the balcony was damaged. And chairs on the balcony were looking bad. The lamps and AC were old and damaged. The fridge was making noise. They didn’t clean our room for 3 days. They even didn’t provide the bottled water Also the pool was closed, and when I made booking nobody said about it. During breakfast the hotel staff was insisting mask wearing, but during the day, nobody cares
In the bath
Wasteland in front of the hotel
Damaged lamp
Shower
Stayed 3 nights in Sep 2020

6/10 Okay

Ahmet

Liked: Cleanliness
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Nail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cok mukemmel herkese tavsiyeederim
Cox memnun kaldim sicak karsilama guzel konum gozel bufe lezzetli yemekler uygun fiyat guzel guleryuzlu personel.Mutlaka yine geleceyim
Stayed 2 nights in Aug 2020
Response from MELİH on Sep 3, 2020
Çok teşekkür ederiz. Yine bekleriz.

6/10 Okay

Yasin Engin

Disliked: Cleanliness
Otel eski banyoya havalandirma lazim , kahvalti orta
Stayed 1 night in Sep 2019

10/10 Excellent

hovseb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Estuvo bien. Personal amable. Habitación con vistas al mar, nevera aire condicionado. Desayuno normalito. Lo malo que no tiene wifi y el aparcamiento es en la calle o sea tienes que tener suerte para aparcar.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Di passaggio a Marmaris
Appena arrivato mi mettono in una palazzina diversa rispetto a quella vista sulle foto al momento della prenotazione. Molto caro rispetto le condizioni dell’hotel e della camera. Camera e lenzuola sporche.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Kaya
Temizlik ve bakım konusunda hiçbir problem olmadı. Çalışanlar da aynı derecede ilgili... Otelin konumu Marmaris 'de keyifle vakit geçireceğiniz bir yerde yer alıyor. Denize çok yakın, manzaralı odaları ve odaların kullanım şartlarını bölge için gayet yerinde, rahatlıkla tercih edebilirsiniz.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
lokasyonuna göre ücreti, ücretine göre hizmeti iyi
deniz manzaralı odası kliması plajada şezlongları ve şemsiyeleri ve konumu çok iyi.. daha önce bu segmentteki bir otelde konaklama deneyimi yaşadıysanız böyle bir destinasyonda bu fiyata iyi bir hizmet aldığınızı anlarsınız. beklentiniz ne çok yüksek nede çok düşük olsun ideal bir otel. asansör haricinde beğenmediğim bir yanı yok çalışanları yardım sever sıcakkanlı ilgili.. yorumumun konaklamanıza yardımcı olması dileğiyle iyi tatiller
Stayed 2 nights in Aug 2018

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

4/10 Poor

Murat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kötü
KahvAlti rezalet yenilicek hic birsey yokdu Resepsiyon rezalet oteli birakip denize gidiyolar
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
yer yok dediler
rezervasyonum olmasına rağmen otelde yer yok diye almadılar. tek sıkıntı bu hotels le irtibat kurabileceğim bir numarada bulamadım.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Otelin sahibesi hanımefendi ve müdürü beyefendi çok kibar ve yardımsever idiler. Otelin konumu ve oda da gayet iyiydi. Otelin tek sorunu temizlik. Maalesef çok pis, temizlik yok denecek kadar az. Odamıza giriş yaptığımızda temiz diye teslim edilen odada her yer bir önceki misafirin saçları ile dolu idi. Yerler, gardırop içi, balkon çok pisti. Yeniden temizlenmesini istedim. Şikayetinizi dile getirince derhal ilgileniyorlar ama temizlik tüm otel genelinde ciddi bir sorun.
Stayed 3 nights in Aug 2017

10/10 Excellent

Trine, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koselig hotell.
Koselig hotell med et blidt og hjelpsomt personale. Veldig kort vei til stranden og masse barer/restauranter og fine shoppingmuligheter. Helt grei spasertur til sentrum. Jeg reiser gjerne tilbake til dette hotellet