Title: Concierge Plaza San Rafael - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=7463862&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Concierge Plaza San Rafael A peaceful retreat near the Tortugario Ecological Center where guests relax poolside, sip drinks at the bar, or celebrate weddings in natural surroundings ## Photo gallery for Concierge Plaza San Rafael ![Balcony view - Concierge Plaza San Rafael (Cuyutlan)](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/938e2925.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Concierge Plaza San Rafael (Cuyutlan)](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/4c88ac5b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Concierge Plaza San Rafael (Cuyutlan)](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/3acba4ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Concierge Plaza San Rafael (Cuyutlan)](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/2579d0a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![BBQ/picnic area - Concierge Plaza San Rafael (Cuyutlan)](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/6ee6e00f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Concierge Plaza San Rafael offers a tranquil escape with an outdoor pool and garden. Enjoy a drink at the bar and in-room WiFi. Conveniently located near the Tortugario Ecological Center, the attentive staff ensures a memorable experience for all guests. ## Reviews 5.8 ## Popular amenities - Pool - Parking included - Free WiFi - Restaurant - Breakfast available - Laundry ## Room options ### Check availability for these dates Tonight [Jan. 14 - Jan. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 15 - Jan. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 7 of 7 rooms ### View all photos for Room Deluxe ![Free WiFi](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/5af8aa06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 376 sq ft - Sleeps 4 ### View all photos for Standard Room Interior View ![Standard Room Interior View](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/7d1e459d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room Interior View ### Highlights LED TV Ceiling fan Private bathroom Daily housekeeping - 258 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room Ocean View ![Standard Room Ocean View](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/4c395328.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room Ocean View ### Highlights Balcony LED TV Ceiling fan Private bathroom Daily housekeeping - 301 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 2 Double Beds, Garden Area ![Deluxe Room, 2 Double Beds, Garden Area](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/3f659956.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Garden Area ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Desk Daily housekeeping - 269 sq ft - Resort view - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View ![Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/15972a05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View ### Highlights Balcony Air conditioning LED TV Ceiling fan Private bathroom Daily housekeeping - 45 sq ft - Beach view - Sleeps 4 - 2 Double Beds ### View all photos for Room Superior with Sea View ![Free WiFi](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/2490eef1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 301 sq ft - Sleeps 4 ### View all photos for Room Standard ![Free WiFi](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/0ecb9ada.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 279 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FManzanillo-Hotels-Concierge-Plaza-San-Rafael.h7463862.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FManzanillo-Hotels-Concierge-Plaza-San-Rafael.h7463862.Hotel-Information) ## About the area Located in Cuyutlan, Concierge Plaza San Rafael is on the beach. Don't miss out on a visit to Tortugario Ecological Center. [Visit our Cuyutlan travel guide](https://www.expedia.ca/Cuyutlan.dx6085342) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.91772%2C-104.06999&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RTwfjmIg8A9oDynnlssERXDOwRw=) Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350 ### What's nearby - Cuyutlan Beach \- 1 min walk \- 0.1 km - Cuyutlan Boardwalk \- 1 min walk \- 0.1 km - Community Museum of Salt \- 5 min walk \- 0.5 km - Tortugario Ecological Center \- 8 min drive \- 5.0 km - Playa La Audiencia \- 39 min drive \- 51.6 km ### Getting around - Manzanillo, Colima (ZLO-Playa de Oro Intl.) - 60 min drive ### Restaurants - ‪Mariscos Dago's - ‬2 min walk - ‪Mariscos El Excelente - ‬2 min walk - ‪Enramada "El Amigo ñeca - ‬14 min drive - ‪Mariscos El Güero - ‬2 min walk - ‪Restaurant Morelos - ‬1 min walk ## About this property ### Concierge Plaza San Rafael Hotel near Tortugario Ecological Center You can look forward to a terrace, a garden, and laundry facilities at Concierge Plaza San Rafael. In addition to a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Concierge services, luggage storage, and a TV in the lobby - Wedding services, tour/ticket assistance, and a 24-hour front desk Room features All guestrooms at Concierge Plaza San Rafael offer amenities such as free WiFi. Other conveniences in all rooms include: - Bathrooms with showers - Ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/65000000/64920000/64910800/64910773/f9ee9682.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rio Balsas Peninsulas de Santiago - Pool - Parking included - Free WiFi - Air conditioning 8.0 Very good 40 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=64910773&PinnedHotelID=64910773&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/67000000/66250000/66247700/66247662/7b3b5860.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parotas Manzanillo Manzanillo - Pool - Parking included - Free WiFi - Air conditioning 8.0 Very good 67 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=66247662&PinnedHotelID=66247662&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/14000000/13510000/13502300/13502294/410df975.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costa Brava Peninsulas de Santiago - 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Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=68115296&PinnedHotelID=68115296&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony](https://images.trvl-media.com/lodging/14000000/13570000/13564100/13564090/518d9322.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial El Centro - Pet friendly - Parking included - Free WiFi - Restaurant 7.8 Good 107 reviews CA $82 CA $98 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=13564090&PinnedHotelID=13564090&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/114000000/113140000/113136500/113136467/w1500h842x0y0-e1a806b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costa Bugambilias Peninsulas de Santiago - Pool - Pet friendly - Free WiFi - Restaurant 6.8 3 reviews CA $67 CA $82 total includes taxes & fees Feb 7 - Feb 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=113136467&PinnedHotelID=113136467&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/64000000/63510000/63501900/63501878/3893cfe5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites La Audiencia Peninsulas de Santiago - Pool - Free WiFi - Air conditioning - Housekeeping 8.0 Very good 32 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=63501878&PinnedHotelID=63501878&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Free self parking on site - Free RV/bus/truck parking on site ### Restaurants on site - Restaurante 7 Mares ### Things to do - Outdoor pool - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Garden - On the beach - Picnic area - Terrace ### Accessibility - No elevator ### More - 2 floors - 3 buildings - Built in 1999 - Designated smoking areas - Traditional architecture ## Room amenities ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV ### More - Ceiling fan - Free local calls ## Policies ### Check-in Check-in start time: 6:00 AM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Concierge Plaza San Rafael Concierge Plaza San Rafael Cuyutlan Concierge Plaza San Rafael Hotel Concierge Plaza San Rafael Hotel Cuyutlan Concierge Plaza Rafael Hotel Concierge Plaza San Rafael Hotel Concierge Plaza San Rafael Cuyutlan Concierge Plaza San Rafael Hotel Cuyutlan ## Frequently asked questions ### Does Concierge Plaza San Rafael have a pool? ### Is Concierge Plaza San Rafael pet-friendly? ### How much is parking? ### What time is check-in at Concierge Plaza San Rafael? ### What time is check-out at Concierge Plaza San Rafael? ### Where is Concierge Plaza San Rafael located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Concierge Plaza San Rafael Reviews 5.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.6 Location ### 6.4 Staff & service ### 5.4 Property conditions & facilities 10 - Excellent 21 8 - Good 32 6 - Okay 35 4 - Poor 34 2 - Terrible 28 ## Reviews ### 4/10 Poor #### Ramiro Sep 3, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property is not worth the priced ##### Ramiro Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Jason Aug 10, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### This place should be condemned. This place is a trap. The pictures do not represent the state of the facility at all. There is no palapa in the common area. the place is run down and falling apart. There is no AC in the rooms. There is no wifi in the rooms. I stayed here for 4 of the 6 nights that I booked, and told myself that I enjoy camping and this was a step above camping. Then a storm came through and I had water pouring into my room in all areas of my room. This feels like an abandoned hotel that someone found a way to get power to, and started renting rooms out. The lady at the front desk and the maintenance guy were very pleasant. They did call the owner for me and the owner made zero effort to make this right. I also reached out to Hotels.com and they offered zero help or support. I asked them to investigate the place and I do not get the impression that they will. The view is amazing if you get an ocean front room. Bring a tent to set up and your cleaning supplies though. The pictures don't do it justice of how bad this place is. I wish I could post the videos I took. ![](https://a.travel-assets.com/ugc/hotel-reviews/55c38f48-8356-4d8b-badb-96340500956a-1754792109662.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0926f317-3e67-40e8-a48d-e96cb6303188-1754792109496.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f9dbcd3a-db40-4f35-9374-cfbedd35499f-1754792106134.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f5ef5c39-4f8f-4e5e-9dec-59c2c4cd28a7-1754792109374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jason Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Ana Sep 30, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer. ##### Ana Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### ALEJANDRO JIMENEZ Dec 21, 2025 Disliked: Cleanliness, amenities, property conditions & facilities La reservacion me la tomaron en un precio menor del que pague, me comentaron que si queria una mejor habitacion ocupaba pagar 300 adicionales por que solo les aparecia el deposito por 970 pesos y to pague mas que eso ##### ALEJANDRO JIMENEZ Stayed 1 night in Dec 2025 ### 6/10 Okay #### Fabiola Dec 4, 2025 Habitaciones descuidadas y todo el hotel en general ##### Fabiola Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Francisco Javier Nov 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen precio y frente al mar. ##### Francisco Javier Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Raul May 25, 2025 Disliked: Cleanliness, amenities, property conditions & facilities El hotel está sin mantenimiento por años muy sucio no vale la pena un engaño las fotos de hace 20 años ( no exagero) ##### Raul Stayed 2 nights in May 2025 ### 2/10 Terrible #### Alfonso Mar 31, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible experiencia No había agua caliente y la puerta se estaba cayendo. En general el hotel parecía en ruinas. No lo recomiendo para nada. ##### Alfonso Stayed 2 nights in Mar 2025 ### 4/10 Poor #### JUAN PABLO DAVALOS Mar 16, 2025 Disliked: Amenities, property conditions & facilities Muy diferente a cómo se muestra en las fotos ##### JUAN PABLO DAVALOS Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Moisés Jan 16, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Es increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA CONTESTARON TAMPOCO es un lugar que no me canso de enfatizar lo insatisfecho que me encuentro con el mismo si son viajeros NO ELIJAN ESTA OPCION gracias ##### Moisés Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Luis Jan 7, 2024 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Pésimo estado del hotel A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado ![](https://a.travel-assets.com/ugc/hotel-reviews/D60B42F631E013ADCDD7F1B5A930A162B39236581704658801251.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A93590683A60C6FFA3F1B3E370DFD057F474D2751704658800261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1C134F6F2D617E89E50472FA292DE3341CD583321704658801974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01A7CF3C5828023D6A4F81170899BFD552EAB3331704658799014.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### Antonio Jul 31, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Las fotos que aparecen es la aplicacion no son correctas la propiedad se encuentra en deplorables condiciones, nada seguro para el huésped el personal nada amable, se trato de contactar a la afitriona y nunca respondio, teemine saliendome antes de mi reserva y no continuar mi hospedaje en ese sitio ##### Antonio Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Ruth Apr 18, 2023 Disliked: Staff & service, amenities, property conditions & facilities No me gustó, hice la reserva ion por expedia y llegue al hotel y no sabían nada y no me querían dar habitación. Me dijo el de la recepción qué lo viera con la aplicación y ya me habían cobrado en Expedia. Muy mala experiencia ##### Ruth Stayed 1 night in Apr 2023 ### 4/10 Poor #### Anuar May 18, 2022 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Me gustó el fácil acceso a la playa pero el hotel y el cuarto estaban en malas condiciones. ##### Anuar Stayed 1 night in May 2022 ### 4/10 Poor #### maria, ALPINE Mar 14, 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents ##### maria Stayed 2 nights in Mar 2022 ### 6/10 Okay #### Francisco Javier Feb 21, 2022 Disliked: Staff & service Ubicación y la vista al mar ##### Francisco Javier Stayed 2 nights in Feb 2022 ### 4/10 Poor #### José Feb 12, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Lo único bueno es la alberca, a pesar de que está sucia. El hotel nos dió una habitación que no correspondía a lo que se pagó, no sé nos regresó el equivalente a la otra habitación, debido a que según ésto, nos dieron una habitación deluxe con aire acondicionado. \* El hotel no cuenta con agua caliente! \* El internet es deficiente. \* No te prestan toallas. \* El personal que atiende NO tiene. Mínimo conocimiento de lo que es el servicio al cliente. Para los clientes que consideren hospedaje en este Hotel, por favor, piénselo dos veces, hay mejores opciones. ##### José Stayed 3 nights in Feb 2022 ### 4/10 Poor #### Verified traveller Feb 2, 2022 Disliked: Staff & service, property conditions & facilities, room comfort #### Terrible servicio y descuidado en todo sentido Un hotel sumamente descuidado, sin atención a los huéspedes. ##### Verified traveller Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### Kenneth Jan 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Awesome view. ##### Kenneth Stayed 1 night in Jan 2022 ### 6/10 Okay #### Fernando Antonio ni de Nov 18, 2021 #### Establecimiento regular La alberca sucia no tienen servicio de agua caliente ni television ##### Fernando Antonio ni de Stayed 2 nights in Nov 2021 ### 4/10 Poor #### Maricela Nov 4, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The only good thing was being really close to the beach . ##### Maricela Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Saida samara Oct 25, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vacaciones del terror!!! Un hotel que ofrece buenas instalaciones y no es así, son una porquería, un asco las habitaciones, instalaciónes y todooo!! No pudimos quedarnos en esas condiciones, así que nos fuimos a otro lugar. ![](https://a.travel-assets.com/ugc/hotel-reviews/D4E2A38986C4EA1D8D1177C33B2009F7526CD6BE1635185510224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F1B8D326DD771E0D8869446DCFED604B8B60FF4E1635185531237.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BE2770C3AC6228FA3B65799AC80ABCE742802A041635185545770.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F1B8D326DD771E0D8869446DCFED604B8B60FF4E1635185565715.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Saida samara Stayed 2 nights in Oct 2021 ### 4/10 Poor #### Lluliana carmela Sep 28, 2021 Disliked: Cleanliness El hotel está en condiciones regulares en el primer cuarto que nos dieron estaba horrible con mucha humedad y moo hasta en el ventilador y en el segundo estaba un poco mejor hasta que nos dimos cuenta que como que tenía mucho sin usarse y salieron algunas cucarachas, las cortinas ni siquiera daban la medida de las ventanas y se alcanzaba a ver de afuera hacia adentro y estuvimos a punto de tener un altercado con las personas que rentaron el otro cuarto de el tercer piso la verdad quedamos con una mala imagen de el lugar por todos los aspectos ya comentados ##### Lluliana carmela Stayed 2 nights in Sep 2021 ### 2/10 Terrible #### antulio Sep 4, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The worst To many cockroaches to sleep there Everything too old and dirty Could not stay the night ##### antulio Stayed 1 night in Sep 2021 ### 6/10 Okay #### Verified traveller Aug 19, 2021 Liked: Staff & service Disliked: Property conditions & facilities Me gusto la vists al mar, bonito el tipo de istalaciones, pero le falta mantenimiento, esta un poco sucio del exterior, la habitacion si esta limpia, muy amable la recepcionista pero solo una para todo el hotel. ##### Verified traveller Stayed 1 night in Aug 2021 ## Expedia's Latest Trends ### Hotels > [Dreams Natura Resort & Spa - 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