Title: Concierge Plaza San Rafael - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Concierge Plaza San Rafael A peaceful retreat near the Tortugario Ecological Center where guests relax poolside, sip drinks at the bar, or celebrate weddings in natural surroundings ![Front of property](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/3acba4ed.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/0f44ee2d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/2579d0a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/4c88ac5b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/7be5271f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Concierge Plaza San Rafael offers a tranquil escape with an outdoor pool and garden. Enjoy a drink at the bar and in-room WiFi. Conveniently located near the Tortugario Ecological Center, the attentive staff ensures a memorable experience for all guests. 5.8 ## Popular amenities - Pool - 24/7 front desk - Laundry - Housekeeping - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=7463862&PinnedHotelID=7463862&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 7 of 7 rooms ![Free WiFi](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/5af8aa06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 376 sq ft - Sleeps 4 ![Standard Room Interior View](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/7d1e459d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room Interior View ### Highlights LED TV Ceiling fan Private bathroom Daily housekeeping - 258 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room Ocean View](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/4c395328.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room Ocean View ### Highlights Balcony LED TV Ceiling fan Private bathroom Daily housekeeping - 301 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Deluxe Room, 2 Double Beds, Garden Area](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/3f659956.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Garden Area ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Daily housekeeping Desk - 269 sq ft - Resort view - Sleeps 4 - 2 Double Beds ![Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/15972a05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View ### Highlights Balcony Air conditioning LED TV Ceiling fan Private bathroom Daily housekeeping - 45 sq ft - Beach view - Sleeps 4 - 2 Double Beds ![Free WiFi](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/2490eef1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 301 sq ft - Sea view - Sleeps 4 ![Free WiFi](https://images.trvl-media.com/lodging/8000000/7470000/7463900/7463862/0ecb9ada.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 279 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FManzanillo-Hotels-Concierge-Plaza-San-Rafael.h7463862.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FManzanillo-Hotels-Concierge-Plaza-San-Rafael.h7463862.Hotel-Information) ## About the area Located in Cuyutlan, Concierge Plaza San Rafael is on the beach. Don't miss out on a visit to Tortugario Ecological Center. [Visit our Cuyutlan travel guide](https://www.expedia.ca/Cuyutlan.dx6085342) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.91772%2C-104.06999&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RTwfjmIg8A9oDynnlssERXDOwRw=) Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350 ### What's nearby - Cuyutlan Beach - 1 min walk - 0.0 km - Cuyutlan Boardwalk - 1 min walk - 0.0 km - Community Museum of Salt - 5 min walk - 0.5 km - Tortugario Ecological Center - 8 min drive - 5.0 km - Playa La Audiencia - 39 min drive - 51.6 km ### Getting around - Manzanillo, Colima (ZLO-Playa de Oro Intl.) - 60 min drive ### Restaurants - ‪Mariscos Dago's - ‬2 min walk - ‪La Ola Verde - ‬1 min walk - ‪Mariscos El Güero - ‬2 min walk - ‪Teresitas Restaurant - ‬1 min walk - ‪Enramada Raúl “El Güero” - ‬14 min drive ## About this property ### Concierge Plaza San Rafael Hotel near Tortugario Ecological Center You can look forward to a terrace, a garden, and laundry facilities at Concierge Plaza San Rafael. In addition to a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Tour/ticket assistance, a TV in the lobby, and concierge services - Wedding services, a 24-hour front desk, and luggage storage Room features All guestrooms at Concierge Plaza San Rafael offer amenities such as free WiFi. Other conveniences in all rooms include: - Bathrooms with showers - Ceiling fans and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/104000000/103130000/103126300/103126270/7d29f997.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Miguel Cuyutlan - Pool - Free WiFi - Restaurant [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=103126270&PinnedHotelID=103126270&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/36000000/35850000/35841700/35841614/3ca78f47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Casa de la Playa Cuyutlan - Pool - Kitchen - Pet-friendly - Parking included [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=35841614&PinnedHotelID=35841614&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/48000000/47090000/47082300/47082293/adf65a05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fenix Cuyutlan - 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Microwave 10 Exceptional 1 review CA $139 CA $205 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=82842330&PinnedHotelID=82842330&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Free self parking on site - Free RV/bus/truck parking on site ### Restaurants on site - Restaurante 7 Mares ### Things to do - Outdoor pool - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Garden - On the beach - Picnic area - Terrace ### Accessibility - No elevator ### More - 2 floors - 3 buildings - Built in 1999 - Designated smoking areas - Traditional architecture ## Room amenities ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV ### More - Ceiling fan - Free local calls ## Policies ### Check-in Check-in start time: 6:00 AM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Concierge Plaza San Rafael Concierge Plaza San Rafael Cuyutlan Concierge Plaza San Rafael Hotel Concierge Plaza San Rafael Hotel Cuyutlan Concierge Plaza Rafael Hotel Concierge Plaza San Rafael Hotel Concierge Plaza San Rafael Cuyutlan Concierge Plaza San Rafael Hotel Cuyutlan ## Frequently asked questions ### Does Concierge Plaza San Rafael have a pool? > Yes, this property has an outdoor pool. ### Is Concierge Plaza San Rafael pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Concierge Plaza San Rafael? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Concierge Plaza San Rafael? > Check-in start time: 6:00 AM; Check-in end time: midnight. ### What time is check-out at Concierge Plaza San Rafael? > Check-out is at noon. ### Where is Concierge Plaza San Rafael located? > Nestled on the beach, this Cuyutlan hotel is 2.7 mi (4.4 km) from Tortugario Ecological Center. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Concierge Plaza San Rafael Reviews 5.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.6 Location ### 6.4 Staff & service ### 5.2 Eco-friendliness ### 5.4 Property conditions & facilities 10 - Excellent 20 8 - Good 31 6 - Okay 34 4 - Poor 33 2 - Terrible 27 ### 4/10 Poor #### Ramiro Sep 3, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property is not worth the priced ##### Ramiro Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Ana Sep 30, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer. ##### Ana Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### Raul May 25, 2025 Disliked: Cleanliness, amenities, property conditions & facilities El hotel está sin mantenimiento por años muy sucio no vale la pena un engaño las fotos de hace 20 años ( no exagero) ##### Raul Stayed 2 nights in May 2025 ### 2/10 Terrible #### Alfonso Mar 31, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible experiencia No había agua caliente y la puerta se estaba cayendo. En general el hotel parecía en ruinas. No lo recomiendo para nada. ##### Alfonso Stayed 2 nights in Mar 2025 ### 4/10 Poor #### JUAN PABLO DAVALOS Mar 16, 2025 Disliked: Amenities, property conditions & facilities Muy diferente a cómo se muestra en las fotos ##### JUAN PABLO DAVALOS Stayed 1 night in Feb 2025 ### 4/10 Poor #### martha Feb 11, 2025 ##### martha Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Flor karina Feb 8, 2025 Disliked: Cleanliness, property conditions & facilities ##### Flor karina Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### Moisés Jan 16, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Es increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA CONTESTARON TAMPOCO es un lugar que no me canso de enfatizar lo insatisfecho que me encuentro con el mismo si son viajeros NO ELIJAN ESTA OPCION gracias ##### Moisés Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Luis Jan 7, 2024 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Pésimo estado del hotel A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado ![](https://a.travel-assets.com/ugc/hotel-reviews/D60B42F631E013ADCDD7F1B5A930A162B39236581704658801251.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A93590683A60C6FFA3F1B3E370DFD057F474D2751704658800261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1C134F6F2D617E89E50472FA292DE3341CD583321704658801974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01A7CF3C5828023D6A4F81170899BFD552EAB3331704658799014.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Stayed 2 nights in Jan 2024 ### 4/10 Poor #### Luis Antonio Aug 8, 2023 ##### Luis Antonio Stayed 2 nights in Aug 2023 ### 4/10 Poor #### Richard Aug 5, 2023 Disliked: Cleanliness ##### Richard Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Antonio Jul 31, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Las fotos que aparecen es la aplicacion no son correctas la propiedad se encuentra en deplorables condiciones, nada seguro para el huésped el personal nada amable, se trato de contactar a la afitriona y nunca respondio, teemine saliendome antes de mi reserva y no continuar mi hospedaje en ese sitio ##### Antonio Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Ruth Apr 18, 2023 Disliked: Staff & service, amenities, property conditions & facilities No me gustó, hice la reserva ion por expedia y llegue al hotel y no sabían nada y no me querían dar habitación. Me dijo el de la recepción qué lo viera con la aplicación y ya me habían cobrado en Expedia. Muy mala experiencia ##### Ruth Stayed 1 night in Apr 2023 ### 6/10 Okay #### Rebeca Eugenia Mar 13, 2023 Liked: Cleanliness ##### Rebeca Eugenia Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Leticia Jul 16, 2022 Liked: Cleanliness, staff & service ##### Leticia Stayed 1 night in Jul 2022 ### 4/10 Poor #### Anuar May 18, 2022 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Me gustó el fácil acceso a la playa pero el hotel y el cuarto estaban en malas condiciones. ##### Anuar Stayed 1 night in May 2022 ### 4/10 Poor #### maria, ALPINE Mar 14, 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents ##### maria Stayed 2 nights in Mar 2022 ### 8/10 Good #### Iván Mar 12, 2022 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities ##### Iván Stayed 5 nights in Mar 2022 ### 6/10 Okay #### Francisco Javier Feb 21, 2022 Disliked: Staff & service Ubicación y la vista al mar ##### Francisco Javier Stayed 2 nights in Feb 2022 ### 6/10 Okay #### Salvador Emmanuel Feb 16, 2022 Liked: Room comfort Disliked: Staff & service, property conditions & facilities ##### Salvador Emmanuel Stayed 2 nights in Feb 2022 ### 4/10 Poor #### José Feb 12, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Lo único bueno es la alberca, a pesar de que está sucia. El hotel nos dió una habitación que no correspondía a lo que se pagó, no sé nos regresó el equivalente a la otra habitación, debido a que según ésto, nos dieron una habitación deluxe con aire acondicionado. \* El hotel no cuenta con agua caliente! \* El internet es deficiente. \* No te prestan toallas. \* El personal que atiende NO tiene. Mínimo conocimiento de lo que es el servicio al cliente. Para los clientes que consideren hospedaje en este Hotel, por favor, piénselo dos veces, hay mejores opciones. ##### José Stayed 3 nights in Feb 2022 ### 4/10 Poor #### Verified traveller Feb 2, 2022 Disliked: Staff & service, property conditions & facilities, room comfort #### Terrible servicio y descuidado en todo sentido Un hotel sumamente descuidado, sin atención a los huéspedes. ##### Verified traveller Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### Kenneth Jan 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Awesome view. ##### Kenneth Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Verified traveller Jan 12, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Jan 2022 ### 6/10 Okay #### Fernando Antonio ni de Nov 18, 2021 #### Establecimiento regular La alberca sucia no tienen servicio de agua caliente ni television ##### Fernando Antonio ni de Stayed 2 nights in Nov 2021 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Dreams Natura Resort & Spa - 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