Property entrance
Check availability

Reviews of Hotel Sogo Pasay Rotonda

2 out of 5
Hotel Sogo Pasay Rotonda
302 Ground Floor Giselle Park Plaza, Pasay, Manila

Reviews

6.2
Rating 10 - Excellent. 35 out of 204 reviews" "
Rating 8 - Good. 51 out of 204 reviews" "
Rating 6 - Okay. 43 out of 204 reviews" "
Rating 4 - Poor. 35 out of 204 reviews" "
Rating 2 - Terrible. 40 out of 204 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin, Salinas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Jojo on Jan 29, 2024
Dear Alvin,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.JojoHotel Manager

8/10 Good

Jonathan

Stayed 2 nights in Dec 2023
Response from Jojo on Jan 9, 2024
Dear Jonathan,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.JojoHotel Manager

8/10 Good

Henrik

Stayed 1 night in Oct 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So clean so good
Stayed 1 night in Oct 2023
Response from Jojo on Jan 2, 2024
Dear Shane,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.JojoHotel Manager

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Poor check in experience
I was made to wait for an hour to check in despite the room being paid for already. This after a very long international flight. I also asked for a food menu so I can order food whilst waiting but I was told it is only in the room so need to wait till I get checked in. Very disappointing check in experience
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Tv was not working like it suposed to do . After complaining they try to fix it .but no sucses. Neighbourhood is noisey dirty and there are realy anoying people there.
Stayed 1 night in Apr 2023
Response from Bruce on Apr 14, 2023
Dear Robert,Thank you for your candid feedback. I am very sorry to hear that your stay at Hotel Sogo was not up to par. Please note that this information has been passed on to our concerned staff and that we have taken steps to ensure that it does not happen again. We do hope you give us another chance to make it up to you.Sincerely,BruceHotel Manager

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable
Great location, airport bus within 40 meters from door. Great shower and air conditioner
Stayed 1 night in Feb 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Randy

Disliked: Property conditions & facilities
I would not recommend this hotel
Stayed 1 night in Nov 2022

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I left to go to the airport and they got me a cab that the aircon did not work and the taxi driver would not run the meter even though I asked several times. Then he charged me double the amount of what it should have cost
Stayed 1 night in Nov 2022

8/10 Good

Marites

Stayed 1 night in Sep 2022

10/10 Excellent

Jim

Stayed 2 nights in Aug 2022

2/10 Terrible

Johnny

Stayed 1 night in May 2022

8/10 Good

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The internet rarely worked. The cable tv didn't exist
Stayed 4 nights in Dec 2021

6/10 Okay

Nico

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff service & courtesy Cleanliness / sanitation
Stayed 4 nights in Dec 2021

4/10 Poor

Anthony

Stayed 4 nights in Nov 2021

6/10 Okay

Arisa

Stayed 2 nights in Nov 2021

10/10 Excellent

Cselesteena

Stayed 5 nights in Nov 2021

2/10 Terrible

Olivia Ramiro

Disliked: Staff & service, amenities
All are dislike from the staff to the food and serving very dirty.
Stayed 5 nights in Nov 2021

10/10 Excellent

Rose Marie

Liked: Cleanliness, staff & service
It’s ok..
Stayed 6 nights in Oct 2021

10/10 Excellent

ALICIA TADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very affordable and clean
Stayed 10 nights in Oct 2021

8/10 Good

Erlinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super courteous, fast service all the time
Stayed 9 nights in Oct 2021

6/10 Okay

Reginald, Goodyear

Liked: Staff & service
Disliked: Amenities
Food menu for quarantine was terrible. They have a 4 page menu, but every time I tried to order something they didn't have. They only 2 out of the 6 types of rice (just plain and garlic)... they only had 1 of the 6 different appetizers (just chicken wings) They only had 1 out of 6 pastas (just carbonar). When I asked for a sandwich, it depended on the day...some days only ham and cheese and the sogo club sandwhich, the sogo club had WAYYYYY to much mayonaise. And they had no can drinks. On the positive, the half fried chickend was good and so was the chicken wings. But, you shouldn't have to eat chicken wings and half fried chicken every day/night for 10 days while you're in quarantine. Just my opinion.
Stayed 7 nights in Sep 2021

2/10 Terrible

mark

Stayed 10 nights in Sep 2021

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2021

10/10 Excellent

CATHERINE

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location was very congested with a lot of noise. ??
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
EXECUTIVE ROOM.....No tea coffee making facilities in room if u want coffee u purchase from recption....only bottom ill-fitting sheet on bed walls very thin you.can hear whats happening next door usb plug not working.On the plus side free internet and 2 adult only channels
Stayed 2 nights in Feb 2020

10/10 Excellent

HAJIME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place😁👍👍👍
Excellent with a good staff&service..
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It's neat and tidy the staff.are great and friendly
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Rhona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambiance of the hotel. The room was very cold and clean.
Stayed 1 night in Oct 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was needed
Needed a stay over near the airport. It was great to stay there perfect clean great service..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Venuzel

Liked: Staff & service
It was fine however the strong smell from the construction was really horrible. I hope they won't allow the whole floor affected in the construction. Anyway it was just temporary.
Stayed 1 night in Jul 2019

6/10 Okay

Elma

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2019

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good I stay there for many year ❤️😃👍
Stayed 1 night in Jun 2019
Response from Badeth on Jun 22, 2019
Dear Sir Carlos, Thank You for staying with us again. We appreciate your loyalty and continued trust. Thank you also for giving us a perfect rating and positive reviews. Rest assure that we will continue to provide you with good quality products and services. Thank You and Have a Nice Day!

2/10 Terrible

Maan, La Union

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible! We're a family of three who just arrived from a trip overseas. When we got to our room, we found that it was lacking stuff (towels, etc.) for the third guest, which they most likely forgot. They forgot the slippers too for the three of us. We called the front desk about it, but they didn't immediately give what we requested; we had to make another call before they finally delivered the items. Next, we requested for hot water and coffee cups. This time, they delivered the items quickly, but we were shocked that the spoons provided were very dirty; they didn't even bother to check them before delivering them to us. They had some sort of grease or black dirt on their edges, which was really disgusting! We ended up not using them. Next was the shower; hot water was not working and the bath tub was clogged. It would take some time before the water would subside. Overall, we're very disappointed with Sogo's services and amenities. I've been to many hotels in my life, and I'm not usually the picky type, but Sogo is really bad. We're never going back to this terrible hotel! My advice is for you to stay at the neighboring Kabayan Hotel, which is way cleaner and provides good services.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, near to the skytrain (MRT). And it's quiet. No need to go anywhere for some snack, small lunch or dinner. There's a fast service downstairs, but the vacant chairs and tables are limitted.
Stayed 1 night in May 2019

6/10 Okay

JASAR

It’s widely known as a “short time” hotel/motel for couples which I had no idea coming from the US. The only reason I booked it is because it’s near the JoyBus terminal as we were bound for Baguio the next day.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We waited for an hour just to accommodate us in our room. I booked online to avoid the lines but still we waited. They still checked if the room is already available that should be reserved for us even before we arrived. By the way, we arrived past 2pm which is beyond required check-in time.
Stayed 1 night in May 2019

4/10 Poor

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel No Go!
Broken toilet cistern. Toilet would not flush at all. Air con capacity weak and some parts of the unit were broken. My room adjacent to a very noisy room used as a utility area. Crashing and banging by staff in the service area at 1am! Won't be staying there again.
Stayed 1 night in May 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019