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Reviews of City Garden Hotel Makati

4 out of 5
City Garden Hotel Makati
7870 Makati Avenue corner Durban St., Makati, Manila

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Sevierville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM Tim on Apr 26, 2024
Thank you for the positive rating and review. We are really delighted to know you enjoyed and we look forward in welcoming you back.

10/10 Excellent

Mokhtar, STERLING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Ken, Lem and Pau. They're so professional and polite.
Stayed 2 nights in Apr 2024
Response from GM Tim on Apr 24, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. Ken, Lem and Pau will be delighted to know you loved the service they provided. We look forward in welcoming you back soon.

8/10 Good

Paulino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything except the constant humming of something that sounds like a compressor which goes on every minute without fail. Outside area is crowded which is understandable with the hotel in the middle of downtown Makati
Stayed 2 nights in Apr 2024
Response from GM Tim on Apr 26, 2024
Thank you for choosing to stay with us and we apologize for any inconveniences encountered. Rest assured we have already rectified the concerns and will ensure that such does not repeat.

10/10 Excellent

Angelo, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable service
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 24, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Leamarie, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities
City Garden Hotel Makati has good value for your money. Rooms are clean and comfortable. Staff is very friendly and attentive. One of the bellhops went beyond what was expected. We were transferring to our next hotel, which was the next block up the street. I was about to call a ride share service and the bellhop stated he would just bring all our bags there for us. I was quite impressed and appreciative for his kindness. We will definitely stay here in the future.
Stayed 5 nights in Apr 2024
Response from GM Tim on Apr 17, 2024
Thank you so much for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

4/10 Poor

Corey, Chesapeake

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 15, 2024
We regret to hear the low review score and we are more than happy to hear feedback for us to improve.

10/10 Excellent

Luan Markes, Dublin 6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a convenient location. The bedroom was spacious and the bed comfortable. The breakfast was delicious and the staff friendly!
Stayed 2 nights in Mar 2024
Response from GM Tim on Apr 15, 2024
Thank you so much for sharing to us your wonderful feedback and we are truly delighted to know you had a great time. We look forward in serving you once again.

8/10 Good

JORDANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM Tim on Apr 11, 2024
Thank you for the positive feedback and we are delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely pleasant
Stayed 4 nights in Apr 2024
Response from GM Tim on Apr 15, 2024
Thank you so much for sharing to us your wonderful feedback and we are truly delighted to know you had a great time. We look forward in serving you once again.

10/10 Excellent

Anselmo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and helpful. Excellent on Knowledgeable of customer services.
Stayed 3 nights in Mar 2024
Response from GM Tim on Apr 15, 2024
Thank you so much for sharing to us your wonderful feedback and we are truly delighted to know you had a great time. We look forward in serving you once again.

6/10 Okay

Jiale

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud outside surrounding area is dirty
Stayed 7 nights in Mar 2024
Response from GM Tim on Apr 5, 2024
Thank you for your feedback and due to the central location, our area can be too vibrant for some travelers. Rest assured cleanliness in our hotel is our top priority.

10/10 Excellent

Paulino

Liked: Cleanliness, staff & service, property conditions & facilities
Outside area too crowded
Stayed 8 nights in Mar 2024
Response from GM Tim on Apr 24, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.

10/10 Excellent

Jalal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and professional 👏
Stayed 2 nights in Mar 2024
Response from GM Tim on Apr 2, 2024
Thank you so much for the wonderful feedback and we are delighted to know you had a great time. We are all looking forward in serving you once again.

10/10 Excellent

jeffery, LEXINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from GM Tim on Apr 1, 2024
Thank you for the positive feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff and the location is ideal for night life activities. I’ll definitely be back on my next trip.
Stayed 2 nights in Mar 2024
Response from GM Tim on Apr 2, 2024
Thank you so much for the wonderful feedback and we are delighted to know you had a great time. We are all looking forward in serving you once again.

10/10 Excellent

DETLEF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and excellent service. Excellent price performance rate
Stayed 19 nights in Mar 2024
Response from GM Tim on Mar 26, 2024
Thank you for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place I stay when I’m in Manila!
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 26, 2024
Thank you for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good location.
Stayed 5 nights in Jan 2024
Response from GM Tim on Mar 26, 2024
Thank you for the wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities
My room was not well maintained. I could not get the shower water temperature right and the toilet barely flushed. It was noisy in the corridor.
Stayed 3 nights in Mar 2024
Response from GM Tim on Mar 26, 2024
We apologize for any inconveniences you encountered and rest assured that we have already rectified the issue. We hope to welcome you back and hope you can provide us another chance to showcase you a better experience.

6/10 Okay

Christopher, Las Cruces

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is nice but surrounding neighborhood has little to be desired.
Stayed 2 nights in Mar 2024
Response from GM Tim on Mar 26, 2024
Thank you for the positive feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you back soon.

8/10 Good

Corey Alexander, Chesapeake

Business traveller
Friendly staff and great location.
Stayed 4 nights in Mar 2024
Response from GM Tim on Mar 21, 2024
Thank you for the positive review and we are glad you were satisfied during your stay. We all look forward in welcoming you back soon.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I come to Manila!
Stayed 2 nights in Mar 2024
Response from GM Tim on Mar 18, 2024
Thank you for always choosing to stay with us and we are really delighted that we are constantly providing you the service you wanted. We are always looking forward in your next return.

10/10 Excellent

Mario

Liked: Amenities
Clean
Stayed 3 nights in Mar 2024
Response from GM Tim on Mar 18, 2024
Thank you for choosing to stay with us and we are really delighted to know you had a great stay. We are all looking forward in welcoming you back soon.

8/10 Good

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The are friendly, housekeeping great service. The only thing is lack of salespeople, the front don’t explain or sales there’s hotel products, the restaurant, pool, health club. Nor the room service.the front office staff lack care. Make the guest feel at home. I comeback twice. They treated as clients with calling your name nor how s your day. The breakfast service needs the foods and juices are fully prepared. I stayed twice in the hotel. I noticed some food in buffet are empty. I call the attention of the servers the foods and juice are emptied. There were three staffs busy finding the Room number and greeting the guest but they ignored the buffet area. Lack of awareness. Other that issue. The hotel is great in cleanliness, walkable, transportation and convenience to restaurants and grocery and shops
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 18, 2024
Thank you for choosing to stay with us and we are really delighted to know you had a great stay. We apologize if our team was not able to provide all the necessary information upon your arrival as we would like to make our arrival experience more efficient. Rest assured I have noted all your comments and we shall improve on all aspects particularly on the feedback you provided us.

10/10 Excellent

Fidela Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to get to Glorietta mall and Rockwell by Grab and not too far (walkable if not too hot) which makes it convenient (food, shopping) room was not huge but was clean and comfortable. There is a jug which you can fill with water from the water tank which is very much appreciated. Staff were friendly enough, especially at the roof bar, which by the way has a fantastic view! Nice pool and hot tub too, I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from GM Tim on Mar 18, 2024
Thank you for choosing to stay with us and we are really delighted to know you had a great stay. We are all looking forward in welcoming you back soon.

10/10 Excellent

Imee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: The cleanliness, very accommodating staff and affordable rooms. Dislikes: someone just coming in with the foreigners that obviously they are not companions. There’s a place for their leisure time. I think they only have privileges but not rights. Better to protect the image of the hotel and interest of the many..
Stayed 2 nights in Mar 2024
Response from GM Tim on Mar 18, 2024
Thank your for sharing to us your valuable feedback and we are really delighted you enjoyed your stay. Safety and security of each our guests is of utmost importance and all accompanying guest are due to register with our front desk each time.

10/10 Excellent

Roshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how friendly and helpful the staff was! Also access to a great night life scene within a 5 min walk from hotel.
Response from GM Tim on Mar 12, 2024
Thank you for choosing to stay and sharing to us your wonderful experiences particularly our service. We shall share this comment to all our staff as this will motivate them to keep improving.

8/10 Good

alilie

Good and efficient
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 18, 2024
Thank you for the positive feedback and we are really delighted to know you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and fantastic breakfast buffet. Location is right in the center of Poblacion nightlife and the staff were extremely helpful in getting me a Grab car to the airport. A no-hassle and luxurious atmosphere.
Stayed 7 nights in Feb 2024
Response from GM Tim on Mar 12, 2024
Thank you for choosing to stay and sharing to us your wonderful experiences particularly our service and breakfast buffet. We shall share this comment to all our staff as this will motivate them to keep improving.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of Makati
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 12, 2024
Thank you for the wonderful feedback and we are delighted to know you found our hotel's location excellent. We look forward in welcoming you back soon.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel. A bit dated, but clean and comfortable. Breakfast was good. Staff very good.
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 5, 2024
Thank you for the wonderful feedback and we are so delighted to know you had a great time. Your comments will help us keep improving and providing better services for all our guests.

6/10 Okay

Juan Pan

Travelled with partner
Definitely not enough lift/elevators for this hotel. Service staffs are using same lifts and at times long wait.
Stayed 1 night in Feb 2024
Response from GM Tim on Mar 5, 2024
Thank you for choosing to stay with us and your comments will help us improve by providing a better experience for you. Although lifts are limited, we continue to ensure the we provide monthly preventive maintenance and limit the usage of our staff during peak hours. We hope to welcome you back soon.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are excellent. The surrounding area can be a bit rough stick to main roads.
Stayed 8 nights in Feb 2024
Response from GM Tim on Mar 4, 2024
Thank you for your feedback and we are happy to know you enjoyed your stay with us.

6/10 Okay

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Sorry the wifi was almost nonexistant.
Stayed 2 nights in Feb 2024
Response from GM Tim on Mar 4, 2024
Thank you for your feedback and we apologize if there were issues encountered on the wifi during your stay. Rest assured that our wifi is one of the fastest in the area and we have already rectified the minor issue.

10/10 Excellent

randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a very clean room, all the staff are very accomodating.. the room was beyong above.only the food is a little bit hard specially the meat. but all in all we enjoy our stay! thank you city garden hotel
Stayed 1 night in Mar 2024
Response from GM Tim on Mar 4, 2024
Thank you for your positive feedback and we are so happy to know you enjoyed your stay. We will review the meat served and we are all looking forward in welcoming you back soon.

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Employees very responsive and helpful
Stayed 3 nights in Feb 2024
Response from GM Tim on Mar 4, 2024
Thank you for your positive feedback and we are so happy to know you enjoyed your stay. We are all looking forward in welcoming you back soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good. Hotel staff were very polite and helpful all the time. The room was comfortable and clean. Good place to stay for a week. I would recommend and stay again.
Stayed 7 nights in Feb 2024
Response from GM Tim on Feb 28, 2024
Thank you for the positive review and we are delighted to know you had a great time. We all look forward in welcoming you back soon.

10/10 Excellent

Arnie

Liked: Cleanliness, staff & service, property conditions & facilities
Room housekeeper very friendly
Stayed 5 nights in Feb 2024
Response from GM Tim on Feb 28, 2024
Thank you for the positive review and we are delighted to know our housekeeper was able to provide friendly service. We all look forward in welcoming you back soon.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM Tim on Feb 28, 2024
Thank you for the positive review and we are delighted to know you had a great time. We all look forward in welcoming you back soon.

10/10 Excellent

michael

The staff was simply the best!
Stayed 4 nights in Feb 2024
Response from GM Tim on Feb 26, 2024
Thank you for the rating and we are glad you had a great time. We are all looking forward in welcoming you back soon.

8/10 Good

Mathe, Chattanooga

Liked: Staff & service, property conditions & facilities
The staff is very awesome like my friend the swimming pool attended, my floor 7 house keeper and all of the Michael, Jordan, Omar, Jon, Francis, Deyn, Jeanie, Benson, Benjie,Tina, Lem, Ken and Luisa the special night shift smiling making everything done right away. By the way I didn't appreciate the way Allen wake me up just to sign my extension like I was just leaving the hotel without say a thing. Yeah I was not happy with Allen as I'm a regular customer. Thanks.
Stayed 6 nights in Feb 2024
Response from GM Tim on Feb 26, 2024
Thank you for the wonderful feedback including the mention of Michael, Jordan, Omar, Jon, Francis, Deyn, Jeanie, Benson, Benjie,Tina, Lem, Ken and Luisa. I shall ensure to cascade the positive mention you made. We shall also look into the concern you raised on Allen and rest assured we shall conduct proper training if needed. We look forward in welcoming you back soon.

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is ok. Location is not so conducieve
Stayed 2 nights in Feb 2024
Response from GM Tim on Feb 26, 2024
Thank you for the rating and we are glad you had a great time. We are all looking forward in welcoming you back soon.

8/10 Good

Netzer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM Tim on Feb 26, 2024
Thank you for the rating and we are glad you had a great time. We are all looking forward in welcoming you back soon.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and great place to stay
Stayed 2 nights in Feb 2024
Response from GM Tim on Feb 21, 2024
Thank you for your wonderful feedback and we are delighted to know you found great value by choosing our hotel. We look forward in welcoming you back soon.

6/10 Okay

Roxas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Inconvenient to anything, too busy soooo traffic , not a very good area of makati
Stayed 7 nights in Feb 2024
Response from GM Tim on Feb 16, 2024
Thank you for your feedback and we regret to hear about your comments on the traffic. Being centrally located, most of the important places like malls, offices are within walking distance from our hotel. We look forward in welcoming you back.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great price!
Stayed 1 night in Feb 2024
Response from GM Tim on Feb 7, 2024
Thank you for choosing to stay with us and we are really delighted you had a wonderful time. We all look forward in welcoming you back soon.

8/10 Good

ANDREW, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from GM Tim on Feb 6, 2024
Thank you for choosing to stay with us and we are glad you had a pleasant stay. In behalf of everyone from City Garden Hotel Makati, we look forward in welcoming you back soon.

8/10 Good

Monick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from GM Tim on Feb 6, 2024
Thank you for choosing to stay with us and we are glad you had a pleasant stay. In behalf of everyone from City Garden Hotel Makati, we look forward in welcoming you back soon.

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from GM Tim on Jan 29, 2024
Thank you for the wonderful rating and we are really delighted to know you had a great time. We look forward in welcoming you back soon.

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wouldn’t recommend staying at this hotel. It’s old and needs updating. The shower had burning hot water and was unusable. In a dumpy area of town that is full of prostitutes
Stayed 3 nights in Jan 2024
Response from GM Tim on Jan 29, 2024
We apologize for any inconvenience particularly the shower temperature. Rest assured we have rectified the matter and this is an isolated event. We hope to welcome you back soon.