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Reviews of Century Park Hotel

4 out of 5
Century Park Hotel
599 Pablo Ocampo Sr St, Malate, Pasay, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 161 out of 730 reviews" "
Rating 8 - Good. 319 out of 730 reviews" "
Rating 6 - Okay. 144 out of 730 reviews" "
Rating 4 - Poor. 71 out of 730 reviews" "
Rating 2 - Terrible. 35 out of 730 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Conrad

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 10 nights in Feb 2024
Response from CPH on Mar 11, 2024
Appreciate your positive feedback!

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Jan 2024
Response from CPH on Mar 11, 2024
Hope to welcome you back soon!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly employees, comfortable rooms.
Stayed 1 night in Dec 2023

6/10 Okay

Maria Cristina

Travelled with family
Parking was very limited
Stayed 2 nights in Nov 2023

10/10 Excellent

Ken

Stayed 2 nights in Sep 2023

10/10 Excellent

Ken

Stayed 1 night in Sep 2023

10/10 Excellent

Artemio JR

Liked: Staff & service, property conditions & facilities
Honest staff
Stayed 2 nights in Aug 2023

4/10 Poor

Kimberly

Business traveller
Disliked: Cleanliness, property conditions & facilities
Worn down, dated hotel, with sub-par food, moldy rooms, and failing systems. On my first night, there was a loud pop in the entry, shortly later water was coming out of the ceiling. I immediately called to report this. 25 minutes later I called again. Same response, “we will send someone soon”. At this point I had placed towels on the floor and was using the waste basket as a bucket - this is how much water was coming out! Almost 30-minutes after the second call, two technicians show up and stop the waterfall. They dumped the water in the shower and placed the waste basket back on top of the wet towels and left. No clean up, and the hotel never sent anyone to clean up either. I pushed the dirty, wet towels into the hallway and went to bed. I had been up for almost 20 hours at this point and just wanted to go to sleep. The hotel never came to clean up. Never replaced the towels I used to clean up the room, and never addressed any of this me. Then, when you (try to) leave, you must wait in the lobby while housekeeping checks your room before you’re given a permission slip to leave. You cannot get out the door with luggage without security asking you for this slip. Clearly the wrong hotel choice for me.
Stayed 2 nights in Jul 2023

8/10 Good

Mildred, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service
Good buffet breakfast
Stayed 6 nights in May 2023
Response from CPH on Jul 3, 2023
Thank you for the positive feedback! We really appreciate it. Hope to see you again at Century Park Hotel.

10/10 Excellent

Mureal, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the airport. Great food but the receptionist in the restaurant was very arrogant and disrespectful. Forgot to get her name.
Stayed 1 night in Feb 2023
Response from Management on Mar 6, 2023
Thank you for your feedback. We really appreciate it. We’re sorry to know that your experience at our outlet was not at it's best. Rest assured that we are looking into this and raise this concern to the appropriate department to serve our guests better. Hope to see you again soon.

10/10 Excellent

Mureal, Richmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and smooth. Staffs was very helpful. Great food and perfect location.
Stayed 1 night in Mar 2023
Response from Management on Mar 2, 2023
Thank you very much in taking time reviewing us.We're so glad that you had a great time during your stay. See you at Century Park Hotel again soon!

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water takes forever to get hot. The bed was very uncomfortable. Like sleeping on a rock.
Stayed 1 night in Feb 2023
Response from Management on Feb 20, 2023
Thank you for your feedback. We appreciate it. We’re sorry to hear that your experience was not up to standards. Rest assured that we are looking into this to serve our guests better.

6/10 Okay

Maricel

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Close to my business that I need to get to.
Stayed 7 nights in Jan 2023
Response from CPH on Feb 1, 2023
Hope to see you again soon.

8/10 Good

Carmelo A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All encountered employees were pleasantly attentive from lobby, front desk, Cafe in d Park, guest room and check out. Just positively had a great stay. Bathroom drainage needs maintenance.
Response from Management on Jan 17, 2023
We are always doing our best to make all our guests experience a memorable stay, and we’re glad that we’ve achieved it! Your feedback has demonstrated that it does, and we appreciate you letting us know. Hope to see again soon. Thank you for staying at Century Park Hotel!

10/10 Excellent

Mario E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Management on Dec 28, 2022
Hi. Thank you for your review. We really appreciate it. Hope to see you again soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was stuffy and we all had bad allergies with coughing, sneezing and nasal congestion! Asthma can be triggered! We transferred to another hotel and didn’t even last 15 mins in the room!
Stayed 1 night in Nov 2022
Response from CPH on Nov 14, 2022
Thank you for your review. We sincerely apologize for the inconvenience this has caused you. Rest assured that we are looking into this and we'll escalate your concern to the higher management.

8/10 Good

Stephen

8/10 Good

Maria Josefa

Liked: Cleanliness, staff & service
Customer service is great
Stayed 1 night in Jul 2022
Response from Management on Aug 6, 2022
Thank you for the positive feedback! Hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and courteous staff, nice beds, great food.
Stayed 1 night in Apr 2022
Response from Management on Apr 25, 2022
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. It’s our pleasure to serve guests like you. We hope to see you again soon.

4/10 Poor

Rchie

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Evamgeline, Concord, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love their buffet selection and excellent services. Very accommodating in all areas. It would be nice to to do some remodeling in the room. But overall it’s good and would like to go back again. Tnx
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The entire hotel needs updating.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is accessible and near the LRT station and jeepneys.
Stayed 2 nights in Feb 2020

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will surely come back the time around. Perfect👍
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded my expectation. Both the rooms and the staff are nice.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet Difficult to find parking space
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed in Century Park for over 9 years, sometimes for a couple of months, it has the nice character of an older hotel, with updated facilities and rooms which modern places dont create and good rates with friendly staff.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never forget to use Expedia as there is no refund available at this hotel because you are suffering from serious illness. Otherwise, Expedia asked for a medical certificate that the hotel requested, but it turned out to be a lie. And you do not have access to mail correspondence between the hotel and Expedia. I lost over DKK 3,000 by purchasing through Expedia. Think as probably the hotel would reimburse, but the truth did not emerge. “No refund” ...., last time I used Expedia ..., book direct !!!!
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I did not like, and called manager to complain, that my room wifi failed at about 2 to 3 p.m. It is essential to my stay that i remain connected. It was never repaired. they said they would send a 'technician' and they never did. i departed at 7:30 p.m. to change hotels and find a new hotel. i request a refund for my 2nd night that I did not stay
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is convenient to the airport and close to SM and Harrison plaza but it is now closed. Not sure if it’s closed permanently or for renovation. I really do hope they will open again as it is the main reason I stay in this hotel when visiting Manila.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are helpful and good services. One minor disappointment is we requested for a quiet room, away from swimming pool but we still got a room near swimming pool. We had to go back to reception and changed the room.
Stayed 2 nights in Dec 2019

6/10 Okay

Nestor

Liked: Cleanliness, staff & service
Unhappy Customer
It would have been better if i was provided a queen bed rather than 2 single beds - too crowded to move around.
Stayed 2 nights in Dec 2019

10/10 Excellent

Juliet

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

George

Liked: Staff & service
Good basic hotel but does not compare to the Okada , right ?
Stayed 2 nights in Dec 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Eric on Nov 27, 2019
Thank you for the rating posted for the property. We're looking forward to welcoming you back again at Century Park Hotel.

4/10 Poor

Neil, Toronto, Canada

Travelled with partner
Disliked: Property conditions & facilities
I like the tub. Internet is slow. No option to avail room with bfast.
Stayed 1 night in Oct 2019
Response from Eric on Nov 7, 2019
Thank you very much for bringing your concern to our attention. This would help us to make our services better. We're looking forward to welcoming you again at Century Park Hotel.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Eric on Nov 6, 2019
Thank you very much for the high rating given to the property. We're looking forward to welcoming you back at Century Park Hotel.

8/10 Good

Merlyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😃😃😃❤️❤️❤️ we always stay at Century Park it’s time I visited Manila, it’s like home location wise close to everything love the pool 👏👏👏
Stayed 2 nights in Oct 2019
Response from Eric on Nov 6, 2019
Thank you for the positive review. We're looking forward to welcoming you back at Century Park Hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and convenient. The proximity to a lot of shopping, restaurants, and transportation was a plus too
Stayed 2 nights in Oct 2019
Response from Eric on Nov 6, 2019
Thank you very much for the positive review. We're looking forward to welcoming you back at Century Park Hotel.

8/10 Good

Steven

Liked: Staff & service, room comfort
Old but Classy
Century Park Hotel is ageing and is in need of some renovations. Most of the facilities are in good working condition. Staff are mostly very good. Found a couple of pests (cockroaches) in our room. Also smell is old and damp until aircon was run for a day or so.
Stayed 7 nights in Oct 2019
Response from Eric on Nov 6, 2019
Thank you very much for bringing to our attention your concerns about the property. Such concerns will be given utmost attention in order to give you better services. We're looking forward to welcoming you back at Century Park Hotel.

8/10 Good

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still amazing
Stayed 1 night in Oct 2019
Response from Eric on Nov 6, 2019
Thank you very much for the positive review. We're looking forward to welcoming you back at Century Park Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very good. Some upgrades are in progress but overall did not impede my enjoyment of staying
Stayed 2 nights in Oct 2019
Response from Eric on Nov 6, 2019
Thank you for the nice review and the kind words in describing your experience in our hotel. We're looking forward to welcoming you back at Century Park Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Eric on Nov 6, 2019
Thank you very much for the high rating you gave to the property. We highly-appreciate it. We're looking forward to welcoming you back at Century Park Hotel.