Room, 1 King Bed, River View, Corner | View from room
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Reviews of W New York - Times Square

4.5 out of 5
W New York - Times Square
1567 Broadway At 47th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1066 reviews" "
Rating 8 - Good. 210 out of 1066 reviews" "
Rating 6 - Okay. 138 out of 1066 reviews" "
Rating 4 - Poor. 58 out of 1066 reviews" "
Rating 2 - Terrible. 46 out of 1066 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in at noon. Extremely polite.
Stayed 1 night in May 2024

2/10 Terrible

Brigid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had to wait 1.5 hours to check-in despite assurances that I would be checked-in by 4. Unacceptable! That being said, the staff were friendly and the space is stellar.
Stayed 1 night in May 2024

8/10 Good

kareen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, nice hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Y T, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W hotel is fantastic, incredibly central location with impeccable service teams. It is in the middle of times square so expect noise up until 10 or 11pm. Would stay again just to be within walking distance of most things you will want to see and easy access to many subway lines.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome! We liked Frank the doorman very personable and helpful!!
Stayed 2 nights in May 2024

6/10 Okay

omar

Travelled with group
Good
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathrooms have “blurred” out doors, but you can still see people through it. The room smelled like strong perfume….staff was great! 👏
Stayed 2 nights in May 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Dominick, Mclean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our room we could hear the street noise which did wake us up through the night.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Andre

Stayed 1 night in Apr 2024

10/10 Excellent

Bianca, Lake Wales

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there multiple times and I will continue to book at the W.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

6/10 Okay

Joshua Main

Travelled with family
Shows the wear of an older hotel. Pot light fixture coming out of the ceiling, missing trim, poor patch jobs around the room, but it was clean and the bed was comfortable. Staff were friendly and answered questions clearly when asked. Would be nice if the wifi was described when we checked in; and asking about a coffee machine when we checked in would be nice too. Lobby is really cool and modern. Fun lighting. Secure elevators to go up to the rooms made me feel safe on the floors. Was disappointed to see the fridge full of booze that you needed to pay a $50 fee for them to come and empty for my things. The $30 destination fee that we didn’t know about until we got there was disappointing too. Overall, I was happy with my stay, but likely will try a different hotel for my next trip.
Stayed 2 nights in Apr 2024

6/10 Okay

Randi

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Shannon, Mount Pleasant

Stayed 1 night in Apr 2024

2/10 Terrible

Mark, Oxford

Disliked: Cleanliness, staff & service, property conditions & facilities
staff service very very poor and rude beyond expectation. I was given a late check out arranged with the front desk , only to have security come to the room and threaten us to be evicted or leave immediately. I had already spoke to the front desk who were aware we were a late check out. I have never in 30 years of staying hotels around the world been threated in this way. I will never stay there again and suggest that the owners and brand carefully review their standard of operations. No guest should ever be treated in this way which caused my partner and myself huge trauma and ruined our time in New York. This was physical and mental abuse by the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney Leigh, Youngsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Auria R

Travelled with family
Liked: Staff & service, amenities
Was not given the room i paid for. Not well kept. The bathroom had no counter at all. There was a rolling cart to hold towels but no space at all for toiletries. Been here before and it was great. This time not sure what happened.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yamilet, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Travelled with partner
Very friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mario, CANCUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of times suquare
Stayed 4 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location.
Stayed 3 nights in Apr 2024

8/10 Good

Cari

Travelled with partner
Liked: Staff & service
Great location. Good hotel. Nice lobby and bar. Room unfortunately smelled like someone smoked in it prior to our arrival. Rooms are average size for NYC and lighting is white and harsh.
Stayed 4 nights in Apr 2024

2/10 Terrible

Moses

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam was so very helpful each day. Thanks so ver much! We will back but love from Atlanta until next time
Stayed 2 nights in Apr 2024

10/10 Excellent

Alena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adriana, KINGS PARK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodated my special request
Stayed 2 nights in Feb 2024

10/10 Excellent

Rachel Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff was great. Good location.
Stayed 3 nights in Mar 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

SULEIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Thank
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here during Broadway getaways and there will be many more times to come! I love staying here.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel
Stayed 1 night in Mar 2024

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the breakfast was so so and had a bad odor in the hostess area But the hotel itself was great Great staff and great location and very clean
Stayed 6 nights in Mar 2024

6/10 Okay

matthew

Liked: Cleanliness, staff & service
Very loud at night. The breakfast reataurant wasnt very good.
Stayed 3 nights in Mar 2024

6/10 Okay

Ryan

Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
I loved everything about the hotel. What i didn't like was the cold weather.lol.
Stayed 5 nights in Mar 2024

10/10 Excellent

Constance

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service
mattress was very uncomfortable
Stayed 2 nights in Mar 2024

8/10 Good

Maite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location. Only downside was that the bathroom could have been cleaner. Toiletries provided were excellent. Sunday night there was construction noise from 3-5am could hear banging of metal coming from outside.
Stayed 3 nights in Mar 2024

10/10 Excellent

Yiset

Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch
Stayed 3 nights in Mar 2024

8/10 Good

Cheyenna M, Tustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like was the rooms are definitely nit sound proof. Very hard to sleep with all going on in Times Square all day and all night long, Great location and very close to everything.
Stayed 4 nights in Mar 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was no microwave or refrigerator in the room
Stayed 3 nights in Mar 2024

10/10 Excellent

Benjamin

Stayed 3 nights in Mar 2024