Premium bedding, in-room safe, desk, blackout drapes

Reviews of Fraser Suites Diplomatic Area Bahrain

5 out of 5
Fraser Suites Diplomatic Area Bahrain
Building 34, Road 1701, Block 317, Diplomatic Area, Manama

Reviews

9.4

Exceptional

Rating 10 - Excellent. 180 out of 246 reviews" "
Rating 8 - Good. 52 out of 246 reviews" "
Rating 6 - Okay. 8 out of 246 reviews" "
Rating 4 - Poor. 4 out of 246 reviews" "
Rating 2 - Terrible. 2 out of 246 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff was great and we got a free car wash.
Stayed 2 nights in Apr 2024
Response from Robert on May 1, 2024
Dear Tariq,We're thrilled to hear you found our property very clean and our staff provided excellent service. We also appreciate you mentioning the car wash perk!We strive to offer a pleasant and convenient experience for our guests, and your feedback is encouraging.We hope you'll consider staying with us again in the future.Best regards,The Fraser Suites Team

10/10 Excellent

Meshal, Bear

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Feb 2024
Response from Jen on Feb 29, 2024
Dear Meshal,Thank you for the perfect ratings.We hope to welcome you back here very soon.

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly. Easy access and free parking
Stayed 2 nights in Feb 2024
Response from Jen on Feb 29, 2024
Dear TariqThank you for the perfect ratings and for highlighting the cleanliness of the hotel and the Friendly team members. We hope to welcome you back here very soon.

10/10 Excellent

Sulaiman, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Robert Yagin on Feb 8, 2024
Dear Sulaiman,Thank you for your positive feedback! We are glad to hear that you enjoyed your stay at our hotel.We hope to welcome you back again soon.Best Regards,Robert YaginGuest Relations Supervisor

8/10 Good

Carl

Stayed 1 night in Jan 2024
Response from Robert Yagin on Jan 26, 2024
Dear Mr. Carl,Thank you for taking the time to share your feedback with us. We truly appreciate your 4 out of 5 rating and are thrilled to hear that you had a positive experience at our hotel.At Fraser Suites Diplomatic Area Bahrain, we constantly strive to provide our guests with the best possible service, comfortable accommodations, and a memorable stay. It is wonderful to know that we were able to meet your expectations in those areas.We hope to have the pleasure of welcoming you back in the future for an even more exceptional stay.Warm Regards,Robert YaginGuest Relations Supervisor

4/10 Poor

Steven

Stayed 1 night in Dec 2023
Response from Robert Yagin on Jan 26, 2024
Dear Mr. Steven,Thank you for taking the time to share your rating with us. We sincerely apologize for not meeting your expectations during your stay with us. We would appreciate it if you could provide us with more details about your experience, as this will assist us in addressing any areas that may need improvement.We take pride in providing exceptional service and strive to ensure each guest has a memorable stay. Your feedback is invaluable to us as it enables us to identify areas where we can enhance our guest experience. We assure you that your comments will be shared with the relevant departments to take the necessary steps to make improvements.We truly appreciate your feedback and hope that we will have the opportunity to welcome you back in the future. We are confident that we can provide you with an experience that reflects the high standards we are known for.Warm Regards,Robert YaginGuest Relations Supervisor

8/10 Good

Mohammad, kuwait city

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Jen on Dec 31, 2023
Dear Mr. Mohammad,Thank you for your time to rate us.We look forward to welcoming you back soon.

10/10 Excellent

Noof

Stayed 2 nights in Sep 2023
Response from Jen on Oct 19, 2023
Dear Ms. Noof,Thank you for the ratings.We look forward to seeing you in our hotel.Regards,Jenifer FernandoRoom Division and Quality Manager

10/10 Excellent

Zuhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Robert Yagin on Jul 30, 2023
Dear Mr. Zuhair,Thank you so much for awarding us with a perfect score! We are thrilled that you had a fantastic stay with us and that we exceeded all of your expectations. It is our aim to provide the highest level of service possible. We are truly grateful and hope to have the pleasure of welcoming you back in the future.Best Regards,Robert YaginGuest Relations Supervisor

10/10 Excellent

Ahmed

Stayed 1 night in May 2023
Response from Robert on Jun 16, 2023
Dear Mr. Ahmad,Thank you for staying with us and for leaving a perfect rating! We are delighted to see that you had an exceptional stay with us. Providing our guests with an exceptional experience is what we strive for and it’s fantastic to know we have succeeded in doing so.We take great pride in our facilities and our team members and it is wonderful to know that you appreciated the effort we put in to make your stay comfortable and enjoyable.Thank you for taking the time to share your kind words and we hope to welcome you back again soon!Best regards,Robert YaginGuest Relations Supervisor

10/10 Excellent

ayman

Stayed 1 night in May 2023
Response from Jen on May 24, 2023
Dear Mr. Ayman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We strive every day to ensure our guests have a wonderful stay and marvelous time at Fraser Suites Diplomatic Area Bahrain. We hope to see you again very soon. Sincerely, Jenifer FernandoRooms Division and Quality Manager

10/10 Excellent

Mosaab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option.
Stayed 3 nights in May 2023
Response from Jen on May 9, 2023
Dear Mr. Mosab,Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. The team is pleased to know that their services were to your satisfaction. I am glad to know that you enjoyed the attention at our hotelWe hope to see you again very soon. Sincerely, Jenifer FernandoRooms Division and Quality Manager

10/10 Excellent

Mansour

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERY things is just excellent.
Stayed 1 night in Apr 2023
Response from Jen on Apr 19, 2023
Dear Mr. Mansour,Thank you for your positive rating and review of your recent experience with us. We are very happy to hear that your stay was excellent.It would be our pleasure to welcome you back soon.With our warmest regards,Jenifer FernandoRooms Division and Quality Manager

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Jen on Apr 19, 2023
Dear Mr. Tariq,Thank you for your positive rating and review of your recent experience with us. It would be our pleasure to welcome you back soon.With our warmest regards,Jenifer FernandoRooms Division and Quality Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel for both couples and families. Pool was great and safe for kids. View is amazing and the hotel feels very new. Prices were reasonable. Parking was tricky it the free valet service took of that headache. Jennifer, the manager, checked on us daily that our stay was enjoyable. Very safe choice.
Stayed 3 nights in Feb 2023
Response from Chris on Feb 24, 2023
Thank you so very much for your warm endorsements of Fraser Suites Diplomatic Area I am glad to read your positive comments about our hotel, the quality of food, and the service by the team. It is always encouraging for us to learn that our guests are satisfied with our services and your kind words will be passed on to the team. This will certainly motivate them to keep up the good work. It would be our pleasure to welcome you back soon. With our warmest regards, Christophe Radvansky General Manager.

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent by all means
This is one of the best places I have every stayed, in terms of overall satisfaction. Location, suites, service, all are excellent. My Suite was spacious, had good amenities, great views, Bose sound system, complimenty water bottles and snack, etc. Above all the service was great. I had scheduled airport pick and drop offs through them, It was right on time, I was offered water and wifi during the ride. My driver Naser was courteous, friendly and safe driver. Special shout out to Shanaya, she checked me in showed me the suite and I requested as late as possible checkout because my flight was close to midnight. She said she will check and get back to me, and within 5 min, she called me and said I can check out at 8PM. I truly appreciate this, not too may hotels are as generous and thoughtful. This late checkout gave me enough time to rest for my long flight rathar then wandering on the streets till its time to go to the airport. All the other staff at the property weer very warm, friendly and courteous, whenever they see a guest, they would greet and ask how is everything. Thank you to Shanaya (I hope I am spelling your name correctly) and the whole Fraser team for a lovely stay. Certainly will stay again.
Stayed 1 night in Jan 2023
Response from Jen on Feb 4, 2023
Dear Arvind,Thank you very much for taking the time to share your experience with us!Shaina and Nasser were really proud to see their names in your review.We hope to see you back soon with us,Warm regards,Jenifer FernandoRooms Division and Quality Manager

8/10 Good

Ali

Stayed 1 night in Jan 2023
Response from Jen on Feb 4, 2023
Dear Mr. Ali,Thank you for the rating.We are thrilled to welcome you here again.Regards,Jenifer FernandoRooms Division and Quality Manager

10/10 Excellent

Majdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the upgrade and staff's professionalism.
Stayed 1 night in Dec 2022
Response from Jen on Dec 29, 2022
Dear Majdi,At the Fraser Suites Diplomatic area, it’s all about you and we look forward to welcoming you back and offering our best service & attention at all times.Sincerely, Jenifer FernandoRooms Division and Quality Manager

4/10 Poor

MO

Stayed 4 nights in Nov 2022

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jen on Dec 1, 2022
Dear Mr. Hasan,Thank you for the perfect rating.We are thrilled to welcome you back.

8/10 Good

Weishu

Stayed 1 night in Nov 2022

10/10 Excellent

Jeroen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value and condition
As noted to the general manager, the previous stay in Bahrain for 2 days, cost as much as 3 nights at the Fraser Suites and the Suites were in significantly better condition & cleanliness. The service and premises decor and condition is excellent, what I have come to expect from Fraser Sites properties here an in other countries.
Stayed 3 nights in Oct 2022
Response from Jen on Oct 31, 2022
Dear Mr. JeroenYour great compliments about our services are deeply appreciated and shared with the team member. We always strive to deliver a high standard of service and your appreciation inspires us to do better every day. Best Regards, Jenifer Fernando Rooms Division and Quality Manager

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to a few restaurants and cafe's.
Stayed 2 nights in Sep 2022
Response from Jen on Sep 13, 2022
Dear Mr. Tariq,Greetings from the entire team of Fraser Suites Diplomatic Area Bahrain.Thank you for your kind review, The team was so happy about your great review.We are thrilled to welcome you back soon.Regards,Jenifer FernandoRooms Division and Quality Manager

10/10 Excellent

Ruksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with excellent facilities. Friendly and helpful staff. Location in business area close to malls and restaurants.
Stayed 5 nights in Aug 2022
Response from Jen on Sep 13, 2022
Dear Ruksana,Guest comments are one of the biggest sources of motivation for all of us:Thank you very much for the great review at our hotel.Warmest Regards,Jenifer FernandoRooms Division and Quality Manager,

10/10 Excellent

Shubhamkar

Stayed 1 night in Aug 2022
Response from Jen on Aug 29, 2022
Dear Guest,Thank you for the rating of our hotel.We are looking forward to see you here again.Warmest regardsThe Fraser Suites Team

10/10 Excellent

Faisal, Ahmadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Jun 2022
Response from Jen on Jul 4, 2022
Dear Mr. Faisal It was our pleasure to host you here at Fraser Suites Diplomatic Area! Thank you for your kind comments and detailed review. We hope to see you back soon with us:) Warmest Regards Jenifer Fernando Guest Relations and Quality Manager

8/10 Good

Naser

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Suite size was perfect. The location and the staff were cooperative. Unfortunately, they were kind of lacking the guest treatment. Ca shirt pressing took 24 hrs to do. And the staff insisted for my check out where late by them.
Stayed 1 night in May 2022
Response from Jenifer on Jul 4, 2022
Dear Mr. Naser Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay with us. We offer two types of laundry service (normal service and express service) and in regard to the late check out we are happy to offer a free late check-out to all our guests like you upon availability. We value your feedback which helps us to make continuous improvements and amendments and will ensure that you are taken care of by our team during your next visit. Sincerely yours, Jenifer FErnando Guest Relations and Quality Manager

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2022
Response from Jen on Oct 30, 2022
Dear Ms. SarahThank you for the rating We hope to see you againRegards,Jen

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Jen on Oct 30, 2022
Dear Mr. AbdulrahmanThank you for the rating We hope to see you againRegards,Jen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great family hotel. I’d recommend it anytime. Only thing it needs is a decent restaurant
Stayed 4 nights in Feb 2022
Response from Jen on Feb 21, 2022
Dear Guest Your great compliments about our services are deeply appreciated and have been shared with the team member. We always strive to deliver a high standard of service and your appreciation inspires us to do better every day.

10/10 Excellent

Ahmed

Stayed 2 nights in Dec 2021
Response from Jenifer on Jan 31, 2022
Dear Mr. Ahmed Thank you for your precious time to rate our hotel. We hope to see you again here. Regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Umair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Jen on Jan 31, 2022
Dear Mr. Umair Thank you for your precious time to rate our hotel. We are thrilled to welcome you back soon. Regards, Jenifer Fernando Guest Relations Manager

8/10 Good

Francisco, Barcelona

Liked: Cleanliness, staff & service, amenities
Needs a renovation. The suites are ok but sofas start looking over used, sink in bathroom didn’t drain the water, TV set not working /remote, Shower controls also glued and you have to do extra force to move them. Staff Service is OUTSTANDING. Could be a Great Hotel if they invest to put them sharp again
Stayed 1 night in Nov 2021
Response from Jen on Dec 1, 2021
Dear Mr. Francisco Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay with us. I certainly emphasize the points you mention in your review and your comments are shared with our team and necessary actions are taken. We value your feedback which helps us to make continuous improvements and amendments and will ensure that you are taken care of by our team in your next visit. Sincerely yours, Jenifer Fernando Guest Relations and Quality Manager

10/10 Excellent

Francisco, Barcelona

Stayed 1 night in Nov 2021
Response from Jen on Oct 30, 2022
Dear Mr. FranciscoThank you for the rating We hope to see you againRegards,Jen

8/10 Good

Fouzeyah

Travelled with group
Liked: Staff & service, room comfort
I will come again to stay in it in my next visit t
V good comfortable the design extent
Stayed 4 nights in Nov 2021
Response from Jen on Nov 16, 2021
Dear Ms. Fouzeyah Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We strive every day to ensure our guests have a wonderful stay and marvelous time at Fraser Suites Diplomatic Area Bahrain. We hope to see you again very soon. Sincerely, Jenifer Fernando Guest Relations Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was wonderful
Stayed 4 nights in Oct 2021
Response from Jen on Oct 26, 2021
Dear Guest Thank you for the wonderful word. We hope to see you back again in our hotel Best Regards Jenifer Fernando

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, great city views, friendly staff
Stayed 13 nights in Jul 2021
Response from Jen on Aug 23, 2021
Dear Guest Thank you for taking the time to leave such a wonderful review. We are incredibly grateful to have your support and recognition during this unprecedented time. Our company values guest’s satisfaction is our top priority and our team provides exceptional service We look forward to seeing you again. Best Regards Jenifer Fernando Guest Relations manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jul 2021
Response from Jen on Jul 31, 2021
Dear Guest Thank you for giving us an opportunity to include you as part of the Fraser Suites Diplomatic Area family! We look forward to welcoming you back soon. With my warmest regards, Jenifer Fernando Guest Relations Manager

8/10 Good

Verified traveller

Stayed 14 nights in Mar 2021
Response from Jen on May 3, 2021
Dear Guest, Thank you for giving us an opportunity to include you as part of the Fraser Suites Diplomatic Area family! We look forward to welcoming you back soon. With our warmest regards, Jenifer Fernando Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021
Response from Jen on May 3, 2021
Dear Guest, Thank you for giving us an opportunity to include you as part of the Fraser Suites Diplomatic Area family! We look forward to welcoming you back soon. With our warmest regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in Feb 2021
Response from Jen on Jul 31, 2021
Dear Guest Thank you for giving us an opportunity to include you as part of the Fraser Suites Diplomatic Area family! We look forward to welcoming you back soon. With my warmest regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and the staff was great! Only downside of the stay was the water pressure in the shower was awful!!
Stayed 1 night in Feb 2021
Response from Jen on Feb 13, 2021
Dear Guest It was indeed a great pleasure for all of us to have you stay with us during your recent visit to Bahrain, thank you also for sharing your valuable feedback. We are glad to know that you had a comfortable stay and liked the clean and serene accommodation. we hope to see you soon in our hotel. Regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 2 nights in Jan 2021
Response from Jen on Feb 7, 2021
Dear Mr. Mario Thank you so much for the excellent review. We are hoping to see you again in our hotel. Best Regards Jenifer Fernando Guest Relations Manager

10/10 Excellent

Yashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jen on Dec 22, 2020
Dear Mr. Yashid Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We strive every day to ensure our guests have a wonderful stay and marvelous time at Fraser Suites Diplomatic Area Bahrain. We hope to see you again very soon. Best Regards, Jenifer Fernando

10/10 Excellent

Bash, Bahrain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and recommended for stay. I will definitely come here again
Stayed 1 night in Sep 2020
Response from Jen on Sep 28, 2020
Dear Mr. Bashar Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay with us. We hope to see you again soon. Best Regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

ABDULAZIZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Jen on Jun 7, 2020
Dear Mr. Abdulaziz, Thank you for taking the time to rate our hotel. We hope to welcome you back soon. best regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Jen on Mar 7, 2020
Dear Guest, Thank you for your recent stay with us. We strive every day to ensure our guests had an enjoyable and comfortable stay with us. We hope to see you in the near future. Best Regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect! Check-in was very easy. The customer service is great.
Stayed 2 nights in Feb 2020
Response from Jen on Mar 7, 2020
Dear Guest, Thank you for recent stay with us. We hope to see you again in the near future. Best regards, Jenifer Fernando Guest Relations Manager

10/10 Excellent

Mazen, Saudi Arabia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool is wonderful and the staff very nice.
Stayed 1 night in Feb 2020
Response from Jen on Feb 20, 2020
Dear Mr. Mazen, Thank you for your great review. Hope to see soon in the near future. Best Regards, Jenifer Fernando Guest Experience Supervisor

10/10 Excellent

Will, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the layout in the room. I have never stayed in a room with a layout quite like that. Loved it!! I will be back!!
Stayed 2 nights in Jan 2020
Response from Jen on Feb 20, 2020
Dear Mr. Will, Thank you for your great review. Best Regards, Jenifer Fernando Guest Experience Supervisor