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Reviews of Hotel Casa La Merced

3 out of 5
Hotel Casa La Merced
Calle Real Xalteva, In front of the church La Merced, Granada

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ANDRES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denied us the room and refused full refund
They denied us the room due to my medical alert service dog. They claimed it was a pet even with my paper work, certificates and vest! Worse they lied to hotel.com claiming they would give us the room for an extra $100 and refused refund. We reserved and arrived less than 24 hrs later and we lost a room we did not use almost $400. They said my service dog was unsanitary to the other guests and refused us entry. At 9pm at night we had to find another hotel! Horrible experience
Stayed 10 nights in May 2018

10/10 Excellent

Wendy, Massachusetts, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Merced was a beautiful getaway for me. The facilities were clean and lovely, the personnel friendly and helpful, the included breakfast was delicious and the air-conditioned rooms were a welcome respite from the daily heat in Granada. The location was perfect; easy walking distance to all attractions in the town and a convenient spot to do daily excursions. I would recommend this hotel to others and would definitely return in the future!
Stayed 7 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service!
Ónice at the front desk went beyond excellent - she was superb: helping with transportation, recommendations to restaurants, a spa, and a gym. She helped me print my tickets, and was just a pleasure! The hotel was beautiful - colonial & traditional architecture and a very central location make this hotel my top choice in Granada, Nicaragua. Well done 👍
Stayed 1 night in Apr 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial Paradise
Absolutely gorgeous place. Amazing courtyard, nice pool, great location!

8/10 Good

Jenniffer, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Nice colonial hotel close to the main church
This hotel is a big hour right in front of La Merced church and some steps away from Granada's cathedral. The house is beautiful and has a small pool in the middle, it has some hammocks as well and some chairs and sofas for lounging. My husband and I booked the standard room which in Expedia it was stated as a 2 twin bed room, private bathroom and a cable TV. My husband actually is able to get to sleep with the TV on so that's why we doubled-check on Expedia before booking however the room we got seemed to be recently renovated which was great however there was no TV. I asked the manager Scarlett, who was super nice and friendly about this and she kindly checked if there was other room available with a TV although she said that the standard rooms do not included TV (although Expedia states otherwise). Finally we got another room with the 2 twin beds and the TV however it was not as nice as the previous one, this one was a bit outdated. The bathroom didn't have a shower curtain and there was no shower head as well, just a pipe so it was a bit of a mess, all the bathroom floor super wet.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is nice but a bit noisy. They did to improve service. Breakfast takes too long, staff were kind of lost.

10/10 Excellent

T, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great surprise!
We booked this hotel last minute for our unplanned trip to Granada. What an amazing surprise! Super helpful and pleasant staff, gorgeous Spanish building with an amazing courtyard and pool, and proximity to church and plaza. Would definitely love to go back!
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot near everything
Casa Merced is awesome. It’s quiet, has great staff, a beautiful courtyard, and is near everything. We will certainly stay here again when back in Granada.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! I don't have anything else to say but this review site asks me write more.
Stayed 2 nights in Dec 2017

10/10 Excellent

Tony and Mavis, Aurora, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to explore Granada
Staff were very friendly and hard working. Perfect location to enjoy the beauty of Granada right in front of the famous Iglesia Merced.
Stayed 3 nights in Nov 2017

8/10 Good

Mike, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Early one morning (6:30) nobody around and front gate locked. Could not get out though I wanted to. That was s but disconcerting. What if there had been a fire? Otherwise agreeable. English limited and so is my Spanish, but it all worked out.
Stayed 4 nights in Sep 2017

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Aske

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Big rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel at a great price
We found this place online and it was a real gem. Made to order breakfast free of charge. Reliable WIFI. Lovely courtyard with hammocks, spacious room with comfortable bed. Great staff, and convenient location. Traffic is a bit noisy in the am, that is the only drawback that I can mention. Would happily go back.

10/10 Excellent

S, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like having you're own private home
Staff was wonderful and look forward to staying there again

10/10 Excellent

Wenxue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It could be better if the room had a desk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial Style Hotel with personalized service
Very nice hotel, specially when going with your boss. Very clean and quaint. Staff was friendly and very accommodating.

8/10 Good

AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente servicio.

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Accueil exceptionnel L'établissement est parfaitement situé au coeur de Granada Le patio intérieur procure une vrai douceur de vie Petit bémol, Les chambres côtés rue sont à éviter si vous vous souhaitez dormir !

10/10 Excellent

Karla , Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Un hotel muy acogedor con personal muy servicial y un trato ameno y respetuoso, sus instalaciones preciosas, sin duda volvería.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bonito hotel, mal desayuno
El hotel es muy bonito y el personal de recepción muy amable. El servicio de desayuno es lento y el personal no tiene la mejor actitud.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastico
Muy tranquilo
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio al cliente! Brindan excelentes opciones de alimentación o recomendaciones importantes para visitar en el país. Tienen mapas super utilez para ubicarse.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volveremos, quedamos encantados
El hotel tiene una excelente ubicación, el personal es grandioso, la comida fue excelente. Lo único es que sólo hay una plaza de parqueo, el agua solo es para la primera noche, una botella por habitación.

10/10 Excellent

marjorie, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente el lugar y la atención del personal y la comida. Les felicito