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Reviews of Melia Cala d'Or Boutique Hotel

5 out of 5
Melia Cala d'Or Boutique Hotel
Carrer Portinatx, 16-18, Cala d'Or, Santanyi, Mallorca

Reviews

9.4

Exceptional

Rating 10 - Excellent. 77 out of 103 reviews" "
Rating 8 - Good. 22 out of 103 reviews" "
Rating 6 - Okay. 3 out of 103 reviews" "
Rating 4 - Poor. 1 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Al hotel le falta un update. Muebles viejos en living. La vimida del restaurante es mala y los platos son porciones minusvulas. Teniamos la cena paga y fuimos a venar afuera. Solo 3 opciones de platos para cenar
Stayed 3 nights in Aug 2023
Response from Meliá Cala d'Or Boutique Hotel on Aug 21, 2023
Estimado Damian,En primer lugar nos gustaría agradecerle que haya elegido nuestro hotel para sus vacaciones y por el tiempo que ha dedicado a compartir sus sensaciones sobre su estancia, en Meliá Cala D'Or. Somos conscientes de que siempre se puede mejorar y los comentarios son cruciales en este proceso, por lo que le agradecemos su reseña.Nuestro compromiso principal es mantener nuestras instalaciones en condiciones óptimas para brindar a nuestros huéspedes una experiencia placentera. Sus comentarios sobre el mantenimiento son esenciales para nosotros y serán considerados para futuras mejoras.Lamentamos que no haya podido disfrutar de nuestro servicio de cena, ya que la gastronomía es una prioridad para nosotros. Tomamos sus observaciones en serio y trabajaremos para mejorar en este aspecto.Todo nuestro equipo está a su disposición para atender cualquier inquietud que pueda tener. Esperamos que nos brinde otra oportunidad para demostrarle nuestra dedicación a su satisfacción en el futuro.Atentamente, Paula Díaz Gex Manager en Meliá Cala d'Or Boutique Hotel.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel close to beach and shops and areas to dine at, had a junior suite which had separate living area and bedroom
Stayed 7 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel with staff that gobthe extra mile. Would highly reccommend for couple wanting a lovely quiet break in 5 star luxury. Not for families. Area accessoble for walking shopping and beaches. Food at this hotel was amazing. Rooms were opulent with an indoor heated pool and an outside heated pool. Jaccuzi bath in every room as well as jaccuzzi in indoor and outdoor pools. Free pool towels. Pool set in lush green gardens with sun beds that are fabulous they are like your own bed. Truly wonderful hotel and staff.
Stayed 3 nights in Jun 2023
Response from Paula Diez Gex Manager on Jun 12, 2023
Dear Diane,Thank you for your great review! We are so pleased that the service exceeded your expectations! All our guests are VIPs to us!It is a pleasure to know that we have been able to exceed your expectations thanks to our excellent service.It is a pleasure to know that you have been able to rest peacefully. Our rooms have been renovated to greater comfort during the stay, making it much easier to fall asleep and rest. We are glad that our jacuzzi bath pleased you! Something essential to be able to enjoy a perfect holiday.It brings the entire team great pleasure to learn that you thought so highly of our facilities. This season, many areas have been renovated; the terraces have been tiled in the same style as the garden paths, and we have expanded our dining room. We look forward to welcoming you and your partner back to our hotel in the not-too-distant future.Best wishes, Paula Diez Gex Manager at Meliá Cala d'Or Boutique Hotel.

10/10 Excellent

Julia, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nicely maintained, the hotel is easily walkable to bars, shops and restaurants. Our second stay and we plan to come back again.
Stayed 5 nights in May 2023
Response from Paula Diez on May 29, 2023
Dear Julia,We would like you to accept our genuine thanks for the loyalty you have shown us by returning to our hotel on your last vacation. We are also very happy that you took time out of your day to share it with us.You are completely right: our hotel's location is indeed marvellous. Everything you could possibly need for a fantastic holiday: the beach, a wide variety of bars and restaurants as well as great shopping at the many different stores.We are truly honoured that you chose to stay with us and look forward to welcoming you back soon.Best wishes, Paula Diez Gex Manager at Meliá Cala d'Or Boutique Hotel.

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant boutique hotel
We’ve just returned from a fab week st Melia Boutique Cala D’or. We travelled as a family with a toddler and I can honestly say it’s one of the best holidays we’ve ever had. The hotel is set in beautiful well kept grounds, the staff were all very friendly and helpful and the amenities were brilliant. We particularly loved the all-hours access indoor pool and spa facilities. The playground was a huge hit with our son, as was the pool. Thank you to your wonderful staff for making our holiday an unforgettable one!
Stayed 7 nights in Apr 2023
Response from Paula Diez on May 16, 2023
Dear Clara,How lovely to receive your feedback and see what a great time you had on holiday while staying with us. Thank you for your review!Our principal objective is to ensure each of our guests receive the highest standard of care while residing with us and we aim to provide the best holiday experience possible. We are thrilled to read that we have succeeded.We are so happy to read that our staff were “helpful”, “friendly” and overall “brilliant”. We are so proud to work with such a wonderful team, who work very hard to make sure our guests enjoy great stays with us.We are happy to hear that you enjoyed your stay with us, and we look forward to welcoming you back soon.Best wishes, Paula Diez Gex Manager at Meliá Cala d'Or Boutique Hotel.

10/10 Excellent

Satish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, very tranquil and good amount of green space within the hotel - with trees and a nice lawn around the rooms and swimming pool. A nice outdoor and indoor swimming pool with jacuzzi, steam room, sauna and a gym. Nice restaurant though we didn't eat there - leisurely walkable distance to the coves/beaches, marina and town centre with plenty of restaurants. The rooms were spacious and nice and clean with a mini bar. The staff were very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Paula Diez on May 16, 2023
Dear Satish,Thank you for taking the time to tell us about your experience in our hotel. It is always a pleasure for all of us to know that you have enjoyed our great facilities so much, as you well indicate we have a large garden area and indoor and outdoor Jacuzzi, steam room, sauna and gym. On the other hand, we are very proud of the description of the room you stayed in during your visit. It is our goal to make sure that our guests feel comfortable in our clean and spacious rooms.We are so pleased to read that you were happy with our “very friendly” staff. Our fantastic team work very hard to make sure our guests enjoy wonderful holidays with us, and truly go above and beyond to meet our guests’ needs.We look forward to the opportunity to welcome you back in the near future.Best wishes, Paula Diez Gex Manager at Meliá Cala d'Or Boutique Hotel.

10/10 Excellent

Normand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing atmosphere and enjoyable breakfast.
Stayed 2 nights in Aug 2022
Response from Tania de Castro Gex Manager at Meliá Cala d'Or on Aug 23, 2022
Dear Normand,We thank you for your trust placed in our Meliá Cala d'Or Boutique Hotel.It gives us great pleasure to learn that you have enjoyed the Melia Cala d’Or hotel experience with highlights including the relaxing atmospher and enjoyable breakfast. Thank you again for your feedback. If you’re travelling to our area again soon, please drop by and visit us. We're always ready to give you a warm welcome.Best wishes, Tania de Castro Gex Manager at Meliá Cala d'Or Boutique Hotel.

8/10 Good

John

Stayed 7 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness
Beautiful quiet hotel. Incredibly friendly staff. The food was excellent. The pool was very relaxing with no loud music which seems to be the normal these days round pools. The room was very clean and well equipped. It was only a short walk to the town centre with loads of restaurants and bars. Will be returning again soon.
Stayed 7 nights in Sep 2019

10/10 Excellent

Amanda, London

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique hotel, well run, all staff were excellent, pool and sun loungers were well organised. Our suite was a bit dingy and the balcony was disappointing as it was on the ground floor and open.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

10/10 Excellent

MR A I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cala D'or trip
Great October break
Stayed 7 nights in Oct 2018

10/10 Excellent

Alan, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking for a 5 star hotel this is the one
From the minute we arrived till the day we left we thoroughly enjoyed the whole experience
Stayed 7 nights in Sep 2018

10/10 Excellent

Elise, Kew, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of peace in the middle of busy Cala d'Or.
Nice room, friendly, very helpful staff, excellent dining-room, great pool, great gardens, very nice property.
Stayed 8 nights in Sep 2018

10/10 Excellent

Andy

Melia
A great hotel with great staff. Nothing was too much for anyone. Rooms were great, clean and serviced well each day. A special shout out to John on the pool bar, top bloke.
Stayed 1 night in Aug 2018

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff, tasty breakfast and great for a family break
Stayed 7 nights in May 2018

10/10 Excellent

Sam, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, modern hotel with excellent staff
The hotel is beautiful and well-designed, the staff were excellent and the room was clean and spacious. I would definitely recommend this hotel to anyone wanting to stay in Cala d'Or.
Stayed 6 nights in May 2018

10/10 Excellent

Akos, Budapest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
We spent a wonderful 4 days in Mallorca. The hotel was a great choice, close to everything and a very comfortable room. Sometimes the cleaning staff was a little bit noisy, but our overall experience was amazing!
Stayed 3 nights in Oct 2017

10/10 Excellent

mark , olham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfull hotel
Fantastic hotel brilliant staff only criticism from me on a personal note the bed was far to hard ,but that's the only fault I could find with this excellent run hotel
Stayed 7 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Room comfort
We were put into a room initially that was overlooking the pool nd bar having asked at the time of booking for a quiet room away from lifts. They then - after a 2 hour wait to clean it - were put into a room that was at the side of the hotel and we had to contend with waiters throwing ice and water from wine buckets into he garden with force at 10 at night, and we were over the housekeeping/delivery area which was noisy from 6am to 11 at night. The air conditioning was poor and barely worked so in hot temperatures it was hard to sleep but we couldn't open the doors because of the location of the room. The pool area was dirty much of the time with cookery and cutlery thrown around everywhere that hadn't been cleared away. There was no security at the hotel at all with easy access from the back of the hotel for anyone to come into and people did, using the pool and lingers and towels etc without being residents and blatantly walked out back to their own accommodation at the end of the day.We did raise the issue of moving again but were told that it wasn't possible. A lovely island and a hotel that has huge potential but unfortunately didn't meet it. Other people will, I'm sure, have had a different experience.
Stayed 7 nights in Aug 2017

10/10 Excellent

Ian, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and lovely people
The hotel is one of the best around amenities and staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Claire , leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique hotel
This is the second time we've stayed at the Melia and it didn't disappoint. It feels like a little oasis where you instantly relax - gorgeous pool area, lovely staff. We were luckily enough to be upgraded to a junior suite this time which was the cherry on top!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started badly being left outside the locked back gate by the airport transit bus at 0130 Check in then took too long - paperwork could have completed the next morning. Stay was great

10/10 Excellent

Dave, Glos, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel in Quieter Part of Ton
Stayed for a week at Melia Cala D'or between 23rd and 29th April. Hotel was relatively quiet as season hadn't really begun which was perfect for us. Lovely facilities including indoor and outdoor pools. Staff were all without fail very friendly. We stayed in a Junior Suite which was very comfortable and spacious with a great balcony with sun in the afternoon. We ate one night at the hotel and the food was great. Also had a very good buffet breakfast one day but our rate didn't include breakfast - at 20 euro per person it does add up - and if you decide to eat elsewhere the main town is less than 10 minutes walk away. In addition the marina is 15 minutes walk - both the town and marina have stacks of restaurants - and we didn't have a bad meal all the week we were there. Would not hesitate to stay here again or to recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 Stars but could become 5 stars with some attenti
Generally very nice but pool lacking in size and super cold out door pool - could do with heating. Wi-fi not available which was a huge burden and also advertised Turkish bath out of order. Staff generally very nice and breakfast was great. Only did B&B hence no idea how other meals were.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice hotel in good location
I booked this particular hotel because it has a Hamam and spa facility. When I checked in the staff informed me that they needed 30 minutes to heat up the spa. Fair enough. I requested it to be turned on for 1630 hrs and when I went to use it There were signs saying that it was out of order. Not only the hamam but also the steam room and shower massage. The sauna was barely warm. Then I tried to book a massage for that day or the next with nothing available either. So I decided to go for a swim.... But the pools and jacuzzi shuts down at 1800 hrs. and also found out that they don't open it until 1000 in the morning. disappointing at best.

10/10 Excellent

Jan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable quiet hotel
Nice, clean, comfortable hotel . Quiet location yet close to restaurants, shops and beach etc. Friendly helpful staff. Good breakfast. Recommended.

10/10 Excellent

Clive, S. Yorks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite was spacious and very clean and the staff were very friendly.

10/10 Excellent

Alex, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely hotel. Very clean, staff very friendly and extremely helpful. Great location, just 5 mins walk from the beach and the centre. I would have no qualms about recommending this hotel, and would be happy to return.

10/10 Excellent

colin, n.ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of calm in middle of very busy resort
After an unfortunate incident in which the bus driver was initially unable to attract the attention of the night porter(we arrived after 2AM)at the locked back gate as large bus unable to drive past front entrance,we had a very relaxing stay.Occurring just at the beginning of our stay,this situation caused unecessary frustration for us,the other bus passengers and not least the driver,and embarrassment for the member of hotel staff on duty.This could be sorted out with a little forward planning about guests' arrival arrangements. Every thing else about the hotel was fine with the exception of the last morning at breakfast when the choice of bread fell below the usual high standard and some of the pineapple appeared over ripe.Other wise the breakfast was excellent with items such as fresh cherries and hot food cooked to the guest's requirements.Some variation in the dinner menu might be considered also.As a result we were tempted to eat out at the great range of restaurants in the town and especially at the marina.

10/10 Excellent

Jane, WD18 0AX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, the best Hotel in Cala D'or!
Really enjoyed our stay in Cala D'or, the hotel was a short walk from the beach, town centre and 20mins from the beautiful marina. Perfect stay for our 7 day holiday and would definitely recommend!

10/10 Excellent

Russell, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Break
Our third visit and definitely not our last. Lovely staff and very a relaxed environment.

10/10 Excellent

honeymoon, dallas texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and pool. Great location as well.
Great mostly. Air conditioning did not work and tried two rooms. I was disappointed about that.

10/10 Excellent

Clare, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing place to stay
Had a great 5 day break. The staff were brilliant and couldn't do enough to make our stay a fantastic time.

10/10 Excellent

Mick, cambridge uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly hotel
Stayed at many hotels in Cala Dor and by far the Amelia is the best. Friendly, clean and very special in every aspect.

10/10 Excellent

Alex, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxing holiday
I was desperate for a holiday, but slightly dubious about going for it by myself. Now that the holiday is over I'm so glad I went and picked the Melia as my choice of hotel. The grounds aren't large and it's in a busy neighbourhood, but you feel that you're in your own oasis. Whilst at the Melia the staff were very helpful, and always had a smile on their faces. They organised a trip to the local golf course, which was amazing and definitely worth a visit. I left it too late to get a massage at the spa so can't comment on the spa. A definite recommendation is to go on a bike trip, the hotel offers bikes for free but if you are going to go anywhere of any distance I would recommend the local bike hire shop around the corner. It cost me 15 Euros to hire a (hybrid) bike for the day, I travelled to Porto Colom. The round trip took about 2.5 hours plus a 2 hour stop I had in Porto Colom where I found this great Tapas bar (Florian) along the harbour edge.

10/10 Excellent

Rebecca, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Very friendly staff. Stylish clean rooms, good size balconies and lovely lush grounds. Pool area is gorgeous, with cabanas and loungers in gardens so you can always find a spot in the sun. Good location for going for a walk to get an icecream or to the beach. 10 mins from restaurants so not very noisy on an evening, could hear some music when on the balcony but silent when the door was shut. Plenty of room for car parking.

10/10 Excellent

Dave, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in comfort
A lovely place to recharge the batteries. If you are after a quiet relaxing holiday, then this is the place for you. Its our first time in Cala Dor and there does not seem to be too much noisy nightlife, which suited us. The hotel is lovely and we only booked a standard room which was perfect. We chose to eat out most nights but when we stayed in the hotel, the food was excellent. You can even get your ration of fried egg and bacon in the mornings. We will going back.

8/10 Good

SuttonAl, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Grounds & Pool
This is a beautiful spot, a quiet oasis amidst an ocean of restaurants and entertainment spots Our junior sweet was nicely furnished, the pool on this property is truly a beautiful spot. Our junior sweet was large, with a very large bath and nice balcony. The fitness room is large and sunny with a reasonable amount of equipment and dumb bell rack (but no weight bench). If you want to stay in Cala d'Or this is a great choice. It is very short walk to the beach.That said, the beaches in this area are small and very crowded. This was our first trip to Mallorca, should we return, we would stay on the northern part of the island.

10/10 Excellent

Jo, Colchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia Cala D'or
Lovely hotel, tucked away from the hustle of the town, but walkable to everywhere. Staff were very friendly and efficient. Hotel room was huge, with sun drenched balcony - beautifully decorated. Beautiful boutique hotel & spa.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, good food, near beach
Lovely staff, food very good although a little limited on evening meal menu. If you're a sun worshipper with small children meaning you want to be around the pool you might be disappointed as most beds are shaded for a large part of the day. Ask for a room on ground floor - lovely patio area and beds right outside your door in gardens.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel, nr to beaches, marina & shops
A quiet luxury hotel, staff very attentive, rooms air conditioned, beautiful swimming pool. Stayed for 1 week from 13/7, outside main school holidays.

10/10 Excellent

Jan, South West

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in an ideal location.
Had a really nice week at the Melia in Cala d'or. Everything about the hotel was spot on. Room was clean and spacious (the bed was massive!). Staff were always friendly and helpful and the hotel, grounds and pools are gorgeous. Around the outside pool each pair of sun beds are separated by little hedges so you always have a bit of privacy. There are sun beds and cabanas dotted around the gardens so we had no trouble finding somewhere to relax. The pool bar staff are excellent and will even come and find you in your cabana to deliver a cold beer. Plenty of beaches, bars and restaurants a short walk away. This resort has something for everyone - it caters for couples or people with families, you can find your English Bar and Sunday lunch, but there are also lots of smart bars and restaurants serving authentic Spanish food and Tapas. The Marina area is a little further away, about a 20 minute walk. This was where we had most of our meals, we tried all of the Spanish restaurants on the Melia side of the Marina and we never had a bad experience. There is also a really good Thai restaurant there. All of the staff in all of the restaurants were excellent. The service was always very good, they seemed to know if you wanted a quick meal or if you were in a more leisurely mood and wanted to watch the millionaires yachts coming and going in the Marina. Take your sunglasses though, if you sit near the water just before sunset the sun is low in the sky and shines right in your eyes

10/10 Excellent

Peter, mANCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class boutique hotel
Excellent hotel quiet location unfortunately on wrong side of town

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of heaven!
The most relaxing, beautiful, friendly, happy hotel I have ever stayed in. Its such a shame to leave we had a wonderful week there the place is magical, shame about Cala B'Or though......

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, fabulous location !
Super hotel, attentive staff, wonderful breakfast, rooms spotless with great balconies, definitely book a junior suite if you can with pool facing balcony. The location is great with very quick access to the Cala Gran Beach and 5 minutes walk to all the restaurants and bars. We would definitely return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE WENT BACK
Going back says it all, surely. This is a very well kept, friendly boutique hotel offering peace close to the busy centre of Cala D'Or. The reception was excellent from Esperanza and the others but it was she who suggested a room change to a better view. The room cleanliness is excellent. The facilities are as you would expect; good breakfast, pool etc. The only surprise is that the back gate is open to all comers so it canm be used as a cut through; it should have a security lock opened with a room key as other hotels have.