Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Aparthotel HSM Calas Park - All Inclusive

3 out of 5
Aparthotel HSM Calas Park - All Inclusive
Calle Cala Romaguera Bajos, 3, Calas de Mallorca, Manacor, Mallorca

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 71 reviews" "
Rating 8 - Good. 31 out of 71 reviews" "
Rating 6 - Okay. 15 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Katie

Stayed 4 nights in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Stayed 8 nights in Sep 2023
Response from HSM Customer Service on Sep 19, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

10/10 Excellent

Leonardo

Stayed 10 nights in Aug 2023
Response from HSM Customer Service on Sep 12, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

8/10 Good

Ana Muñoz

Stayed 7 nights in Aug 2023
Response from HSM Customer Service on Sep 19, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

6/10 Okay

Ana Susana Andrade

Travelled with family and small children
I liked the location. Not very happy that we had to pay a deposit to get a kettle, the remote control and 18euros for the safe. The reception staff didn't made us feel safe, saying that if something gets stolen from the room it is not their responsibility. Another thing that we found awkward was that we had to keep the swimming pool glasses for the next day. The room wasnt cleaned properly the living room mirror was dirty for the whole week and the shower looked very dirty looks like they dont use any bleach.
Stayed 8 nights in Aug 2023
Response from HSM Customer Service on Sep 12, 2023
Dear guest, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share your suggestions about the hotel with our quality department to continue improving our services day by day. We will be very pleased to welcome you back again at our hotel!Best regards, HSM Customer Service.

8/10 Good

Heorhii

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really clean and beautiful ,the view was amazing, beach pretty close,but...Lot of stairs, lot of walk, till 2/3 in the morning loud music from the bar next to it, food ok but not great,swimming pool is just for kids.
Stayed 6 nights in Jun 2023
Response from HSM Customer Service on Jul 3, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view. Value for money. Ruined for us by two particular groups of rowdy guests - a hen party of northern cackly women who found it necessary to whoop, shout, sing and cackle loudly and relentlessly at every opportunity. Plus a family of 4 adults and 2 kids poolside, where the older male of the party thought it acceptable to play (questionable) music loudly from his phone with no consideration to other guests and competing in volume with the poolbar music. Food ok for price paid and exceptionally clean Unfair to be harsh on hotel as it was the aforementioned guests that ruined our stay and probably on hindsight not our type of resort. Enjoyed sea views and lovely walk to nearby beach however.
Stayed 3 nights in Sep 2022
Response from HSM Customer Service on Sep 20, 2022
Dear guest, Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We would have like that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. Best regards,HSM Customer Service.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely week, all the staff were really friendly and work really hard in all areas. Food was good, 8am till noon for breakfast meant no rushing in the mornings. Rooms cleaned daily. Entertainment geared more for kids. Would return.
Stayed 7 nights in Sep 2022
Response from HSM Customer Service on Sep 12, 2022
Dear guest, Thank you for taking your time to share your experience with us. Let us express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that we will share with the entire team your nice words. We hope to see you soon!Best regards, HSM Customer Service.

8/10 Good

Andreea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, stunning sea view!
Th ehotel is amazin, the apartments are big and clean, new furniture, the sea view is stunning. But the variety of food at the restaurant is very poor, comparing to other hotels I have stayed in. Price/quality rate is good.
Stayed 7 nights in Aug 2022
Response from HSM Customer Service on Aug 31, 2022
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit!Best regards, HSM Customer Service.

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great family stay
Great stay, exactly as described. Some reviews saying food not the most exciting. Had fresh fish / meat each day on the grill, pasta station , salad station, meats and cheese etc was all good. Food and drink available pretty much all day. Pool was great for the kids
Stayed 7 nights in Jul 2022
Response from HSM Customer Service on Jul 29, 2022
Dear guest, First of all we want to thank you for the time invested in valuing our hotel and services. We are pleased to know that you liked the hotel food, our kitchen team works every day in order to offer you the best gastronomic offer. We hope to see you again soon! Best regards, HSM Customer Service.

6/10 Okay

Aoife

Travelled with family
Liked: Property conditions & facilities, room comfort
Stunning sea views but be prepared to climb steps.
Great views of the sea and great apartment set up for all inclusive hotel. Food and drink was OK. If checking in after 12 staff have limited English. You cannot get late check out if your room is booked the next day regardless of how early you book. Lots of steps reception on level 3, pool on level 1, restaurant outside the hotel so you cannot avoid the steps. There are access routes either side of hotel complex so look for them if you need it for pushchairs etc. Car park limited spaces. Really close (400m) to a lovely beach so don't miss out on paying it a visit.
Stayed 5 nights in May 2022
Response from HSM Customer Service on Jun 13, 2022
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit! Best regards, HSM Customer Service.

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019
Response from HSM Customer Service. on Jul 19, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we both loved the apartments The only problem we had was the amount of stairs. As we are both in our 70's and struggled with the amount of stairs up and down to the pol an restaurant. This is not made clear in your web site
Stayed 10 nights in May 2019
Response from HSM Customer Service. on Jul 16, 2019
Dear customer, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

6/10 Okay

Donna, Uk

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This complex says that it is all inclusive! Not what I expect from all inclusive, no bottled water in fridge, no snacks during the day. Just a buffer restaurant, same food for lunch as for snacks. Used to many plastic cups and straws. Entertainment staff and bar staff very friendly.
Stayed 4 nights in May 2019
Response from HSM Customer Service on Jul 16, 2019
Dear Donna, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share you suggestions about the hotel with our quality department to continue improving our services day after day. We will be very pleased to welcome you back again at our hotel. Best regards,

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely apartment and resort. Food was good. What let it down was we ordered an early breakfast as we we wete picked up esrly for our flight. This consisted of bread, butter and biscuits and a mini muffin.
Stayed 3 nights in May 2019
Response from linda on May 24, 2019
we are sorry that you did not like the breakfast but because at this time in the morning there are no staff so we have to leave a cold breakfast, but you have hot drinks and juice.

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break by sea.
Good for out of season short break. Good value. Expect could be noisy and busy at times when lots of families there. Food good and not too repetitive as only there 3 nights.
Stayed 3 nights in Oct 2018

6/10 Okay

Ellyn Dryden

Liked: Cleanliness, staff & service, room comfort
Nice rooms, budget food, get what you pay for
We stayed here as a couple, it was more of a family friendly resort as it was full of kids, so I wouldn't recommend for couples. The rooms were really nice, very clean and brand new which was the main reason for our stay. It was quite noisy on a couple of nights, mainly from the family next door screaming and banging around and then from some entertainment over the road. Even though the rooms are apartments, there is nothing at all in terms of utensils, not even a fork! There wasn't a huge selection of food, although what was on offer did taste ok, but it was very very budget food and quite hit and miss. The drinks were ok too, but the spirits left a nasty taste in our mouths and everything was full of sugar apart from the beer. There is not much to do apart from the beaches, we found a nice beach club to go to with great music and a sax player, Buddah beach do beach parties on Thursdays with live music so that broke the week up a bit! I wouldn't come back here, but I think you get what you pay for! This hotel could be amazing if they put a bit more thought into the surroundings and décor around the pool area.
Stayed 6 nights in Sep 2018

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family review 2018
Very enoyjable stay.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money! Very clean, tasty food & friendly staff!
Stayed 20 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This hotel is no use to anyone who has a problem
despite being told I had a problem with stairs they did not tell you that this hotel was of no use to me. If I wanted to go to the pool I had to go down 7 flight of steps, it was the same for both bars and the entertainment. for meals we had to go down a flight of stairs too. the plumbing was dreadful when you had a shower the hole room was flooded and I had to use 5 towels everyday to soak it up. the toilet first would not flush and two days later the water from the system so it would not flush again. The pool was nowhere big enough and you could not swim in it as there was only a small part of it deep enough and you could stand up in that part too. As for facilities to use an iron cost 12 euros plus a 10 euro deposit, the safe cost 16euros plus 3 euros deposit, they said there was a pool table but again you had to pay 2 euros a game. It stated a separate living room but it was one big room and at one stage my sister was thinking of coming too and she was going to use the bed settee because I told her that she would have her own room that would have been embarrassing to say the least. No phones in the rooms we had but again they said there were and the internet did not work in our room and was only intermittent in my granddaughters rooms. The freezer in the fridge didn't look as though it had ever been defrosted and the ice cube tray was frozen in it upside down. I think this hotel ought to review it's advertisement.
Stayed 7 nights in Jul 2018

8/10 Good

Lesley, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited here with my husband for a short 4 night break. Has everything a family could want from a holiday complex.Lovely and clean and plenty going on
Stayed 4 nights in Jun 2018

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for family vacation.
Stayed 10 nights in Jun 2018

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many steps pool disappointing due to depth .
Stayed 7 nights in May 2018

8/10 Good

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

10/10 Excellent

Diana, Barnsley, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, perfect food
Very good hotel with an excellent staff team. Food was lovely. Rooms could be more up to date, but you are there just for nights only. Entertaiment is perfect who's traveling with kids. Lovely views of sunrise ❤️❤️ Beach is walkable distance from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Petra Ursula, Koeln

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein schönes Hotel in einer sehr schönen Lage zum Meer. Allerdings muss an fit in Treppensteigen sein. Egal wo man in der Anlage hin möchte, man kommt nicht ohne Treppen dahin. Einen Aufzug gibt es nicht. Entgegen anderern Bewertungen hatten wir (4 Personen) alle nichts am Essen auszusetzen. Es war lecker und immer ausreichen, auch in der Auswahl vorhanden. Es war zwar wenig gewürzt, aber man hatte alles zum nachwürzen. Und dann lieber so, als wenn es zu viel gewürzt ist. Das mit dem Plastikbechern ist etwas gewöhnungsbedürftig, aber auch kein Weltuntergang und händelbar. Alles in allem hatten wir einen sehr schönen Aufenthalt und würden wieder hier buchen.
Stayed 6 nights in May 2024

6/10 Okay

Sabrina Jasmin

Travelled with family
Disliked: Staff & service
Essen war schrecklich
Stayed 7 nights in Oct 2023

10/10 Excellent

Marine

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable, personnel accueillant et toujours là pour répondre à vos questions! Les appartements sont très propres. Ménage fait tous les jours. La nourriture est bonne même si ce n’est pas de la haute gastronomie. Équipe d’animation super sympa! Vue magnifique Piscine petite mais suffisante pour nous! Seul hic le parking trop petit. Bref vraiment sympa on recommande
Stayed 10 nights in Aug 2023
Response from HSM Customer Service on Sep 12, 2023
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

8/10 Good

Sofie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allt var bra, dock blev maten lite tråkig variation på om man är där mer en en vecka.
Stayed 10 nights in Jul 2023
Response from HSM Customer Service on Sep 12, 2023
Dear guest, First of all, we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us, since it allows us to identify our weak point and be able to improve them. We regret that the food has not been of your liking, our highest priority is the satisfaction of our customers. We take notes of your comments and we will send them to the kitchen team. We hope to welcome you again in one of our hotels. Best regards, HSM Customer Service.

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Jul 2023
Response from HSM Customer Service on Aug 9, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

10/10 Excellent

Armelle

Stayed 4 nights in Jun 2023
Response from HSM Customer Service on Jul 3, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

10/10 Excellent

Jörg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from HSM Customer Service on Jul 3, 2023
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again!Best wishes from Mallorca, HSM Customer Service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from HSM Customer Service on May 18, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

8/10 Good

Birgitte

Liked: Cleanliness, staff & service, room comfort
Smuk beliggenhed
Stedet ligger fantastisk. Vi bookede en lejlighed med havudsigt, hvilket kun kan anbefales. Dog er det lidt en joke at have lejlighed med køkken, da det eneste man kan benytte er køleskabet. Der er ingen køkkenting overhovedet i lejligheden, ikke engang et glas. Maden var ganske ok og varieret, men det er en meget kedelig restaurant, hvor det ikke er muligt at spise udendørs. Af den årsag kommer vi ikke igen.
Stayed 3 nights in Oct 2022
Response from HSM Customer Service on Oct 20, 2022
Dear guest, We sincerely regret that we have not met your expectations and that you have not been able to fully enjoy your vacations. We would like to mention that kitchen items can be ordered at reception.We hope you accept our sincere apologies, all you complaints will be transmitted to the corresponding departments. Best regards, HSM Customer Service.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft hatte eine super Lage, man schaute direkt auf das Meer. Das Essen war in Ordnung, man musste nicht hungern. Nebenan gab es ein Center, wo man sich die Zeit vertreiben konnte. Die Natur ist wunderschön, dafür musste man natürlich etwas wandern.
Stayed 9 nights in Sep 2022
Response from HSM Kunden Service on Oct 4, 2022
Sehr geehrter Gast oder Kunde,Wir freuen uns sehr, dass Sie Ihren Urlaub in unserem Hotel genossen haben. Darüber hinaus sind wir froh zu wissen, dass die gute Lage des Hotels hervorsticht.Sie wissen, dass Sie bei HSM zu Hause sind und dass sich unser gesamtes Team freut, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenHSM Kunden Service

8/10 Good

Giulia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto pulito e nuovo. Camera vista mare fantastica! Unica pecca non c’è la possibilità di usare la cucina perché mancano pentole, piatti, bicchieri e anche le forchette e non c’è microonde. Noi con bimbo piccolo abbiamo avuto problemi a scaldare il latte la mattina, la colazione viene servita dalle 8. Pasti nella norma, nulla di eccezionale, buffet per tedeschi e inglesi. Il ristorante non è il pezzo forte! Per noi non è stato un problema ma l’hotel ha molte scale e non è dotato di ascensore. Se avete passeggini chiedete una stanza al piano terra. Vicino all’hotel c’è una spiaggia bellissima, cala domingos, raggiungibile con 5 minuti di camminata. Non abbiamo utilizzato l’animazione perché la sera gli spettacoli iniziavano alle 22/22.30 e i bimbi già dormivano e durante il giorno andavano alla scoperta dell’isola! Non c’è un parcheggio privato ma non è un problema, si trova facilmente a pochi metri dall’hotel. Nel complesso vacanza molto piacevole in una struttura molto buona!! La migliore della zona!
Stayed 11 nights in Aug 2022
Response from HSM Customer Service on Aug 25, 2022
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We would like to mention that kitchenware can be ordered at reception.We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

8/10 Good

Bodo Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Strandnähe und der Meerblick aus dem Zimmer waren super! Die Anlage ist mit viel Liebe zum Detail angelegt! Das Essen war sehr gut, doch nicht sehr abwechslungsreich. Dunkle Brot-und Brötchensorten habe ich vermisst. Aber alles in Allem, sehr zu empfehlen!!
Stayed 7 nights in Jul 2022
Response from HSM Kunden Service on Jul 27, 2022
Sehr geehrter Gast oder Kunde, Wir sind sehr stolz darauf, dass Sie einen so schönen Urlaub in unserem Hotel verbracht haben. Darüber hinaus freuen wir uns, dass Ihnen unsere renovierten Einrichtungen gefallen haben. Sie wissen, dass Sie bei HSM zu Hause sind und dass sich unser gesamtes Team freut, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen HSM Kunden Service

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022
Response from HSM Customer Service on Jul 15, 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.

6/10 Okay

Susann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unser Zimmer konnten wir auch mit Verspätung der Fluggesellschaft in der Nacht noch beziehen. Wir sind gut empfangen worden aber nicht begleitet zum Zimmer. Getränke sind uns nicht angeboten worden, oder ein kleiner Snack... obwohl der vorhergehende Tag schon bezahlt war. Das Zimmer war sauber und wurde täglich gesäubert. Übern dem Bett Staub und Spinnen sind nicht entfernt worden. Essen war genug und vielseitig. Nur hat es uns leider teilweise nicht geschmeckt... - Geschmackssache aber auch dann ab 4. Tag nicht mehr motivierend... Essen zu gehen Getränkeautomaten waren am Wochenende defekt, was aber nicht weiter störte, es gab ja eine Poolbar. Dort waren alle Getränke frei... Nur die Becher sind nicht immer sehr steril gesäubert. Abends ist es zu laut für Leute die Ruhe suchen definitiv nichts. Die Animation war immer bis 0 Uhr so ca. Alle saßen in Plastikstühlen, diese würde ich dem Hotel auch mal anpassen. An der Poolbar draußen könnte es ansprechender und gemütlicher sein. Poolliegen werden trotzdem belegt mit Handtüchern. Wenn man nicht selber vorm Frühstück sein Handtuch hinlegen geht, dann bekommt man keine Liege mehr am Pool. Animateur ging uns auf die Nerven das wir mitmachen sollen beim Pilates... Wir wollten uns eigentlich nur 5 Tage ausruhen. Gelang leider nicht wirklich... trotzdem war das Hotel für ein paar Tage Urlaub mit Familie sehr gut. Es gab sogar Eis bei AI dazu. Im Restaurant waren das Personal sehr nett und bemüht. Für Familien mit Kindern sehr gut!
Stayed 5 nights in Jun 2022
Response from HSM Kunden Service on Jun 29, 2022
Sehr geehrter Gast oder Kunde, Zuallererst möchten wir Ihnen für die Zeit danken, die Sie sich genommen haben, um unser Hotel zu bewerten. Ihre Kommentare und Anregungen wurden an die verantwortliche Person weitergeleitet, um eine Verbesserung des Service zu erreichen. Eine konstruktive Kritik schätzten wir sehr. Nochmals möchten wir uns für Ihren Besuch bedanken, und verbleiben, mit freundlichen Grüßen HSM Kunden Service

8/10 Good

Felix

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from HSM Customer Service on Jun 13, 2022
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards, HSM Customer Service.

8/10 Good

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nourriture à revoir
Nourriture pas top
Stayed 3 nights in May 2022
Response from HSM Customer Service on May 13, 2022
Dear guest, We regret that your experience with us has not met your expectations. We have taken notes of your comment, since the passion for gastronomy is one of the fundamental pillars in our company. We hope to still count with your confidence! Best regards, HSM Customer Service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ogólnie jesteśmy zachwyceni, hotel świetny, animatorzy dla dzieci super! W drinkach nie żałują alkoholu. Ludzie fantastyczni, gorąco polecam! Jedyna wada to jedzenie po kilku dniach wszystko się przejada i bardzo często jest nie doprawione, a np. stek był kompletnie nie jadalny.
Stayed 6 nights in Sep 2019
Response from HSM Customer Service on Sep 27, 2019
Dear guest, Thank you very much for your lovely comment. We are very pleased to know that you have enjoyed your holidays in our hotel. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. For that reason, we will congratulate our staff for their great job. Our main objective is that our customers feel like home. We will be pleased to receive you again at our hotel! Best regards!

10/10 Excellent

Cloé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Nous avons passé un magnifique séjour de 6 jours dans cet hôtel, en famille. Hôtel très propre, bien situé, où l'on mange très bien, et avec de très bonnes animations sans que ces dernières ne soient non plus trop présentes, vraiment un séjour au top !
Stayed 6 nights in Aug 2019
Response from HSM Customer Service. on Aug 26, 2019
Dear Cloé, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca,

10/10 Excellent

Evgeniy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Уютный семейный отель с массой достоинств.
Понравилось: Расположение прямо у моря, адекватная клиентура, небольшая, но очень ухоженная территория, профессиональный и лояльный персонал, относительно небольшое количество номеров (трёхэтажные корпуса, а не как у соседних отелей по 10 этажей), комфортабельность номеров, очень хорошая и разнообразная кухня (особенно рыба, кондитерские изделия, фрукты, овощи), развлечения для детей. Минусов очень мало: Отсутствие собственной парковки, дети могут развиться в бассейне в любое время (даже в полночь), что они и делают, мешая засыпать. 10 минут пешком до ближайшего пляжа ленивой походкой восьмилетнего ребенка и 15 минут до следующего, где народа в 2 раза меньше и вход лучше. Отличный вариант по соотношению цена-качество.
Stayed 14 nights in Aug 2019
Response from Xavi on Aug 20, 2019
Thank you for your kind words. We are happy to hear that you enjoyed your stay with us and look forward to your next visit!

10/10 Excellent

Verified traveller

Stayed 14 nights in Jul 2019
Response from HSM Customer Service. on Aug 6, 2019
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon! All the best from Mallorca,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Det var virkelig overraskende godt og afslappende med børn. God børneklub. Lidt overfyldt pool dog. Maden var god omend jeg godt kunne have tænkt mig lidt flere spanske specialiteter og lidt mindre tysk mad. Personalet var søde og hjælpsomme.
Stayed 7 nights in Jul 2019
Response from Xavi on Jul 23, 2019
Thank you for your comment. We are happy to hear that you enjoyed your stay with us and look forward to welcoming you again.

10/10 Excellent

Nadia, Bologna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ottima struttura, sul mare super pulita, cibo internazionale, abbondante. Il mare si raggiunge con una passeggiata di cinque minuti, noi con due bimbi di due e sette anni ci siamo trovati benissimo!!
Stayed 10 nights in Jul 2019
Response from HSM Customer Service. on Jul 23, 2019
Dear Nadia, Thank you for sharing your time and your experience with us. We feel very proud to have offered you an unforgettable stay in our hotel. Our main goals are you happiness and satisfaction during your holidays. We would love to welcome you again in our hotel or in one of the hotels within our Hotels Saint Michel chain in Mallorca, Best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale sempre cordiale e disponibile. Animazione molto carina per i bimbi. Spiaggia raggiungibile a piedi in 10 minuti. Acqua limpidissima
Stayed 7 nights in Jul 2019
Response from Linda on Jul 19, 2019
Thankyou for your positive comments, we hope to see you in the future

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel. Bestil med havudsigt, alle pengene værd. Maden er spisesalsagtigt og du får hvad du betaler for. Men friskt og ok til pengene.
Stayed 5 nights in Jul 2019
Response from HSM Customer Service on Jul 16, 2019
Dear Jan, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,