Mall Alam Sutra Tours and Activities

Great customer service

An Absolute Gem in Jakarta – Exceptional Experience! This was my first time in Jakarta, but as an experienced world traveler with stays at top hotels across the globe, I can confidently say this hotel is an undiscovered jewel. Unlike the usual tourist hotspots, it offers an unparalleled level of comfort and service. My room was simply outstanding—featuring a spacious walk-in closet, an enormous bathroom divided into three separate areas (shower, dual sinks, and toilet), and a beautifully designed bedroom/studio. This stay was my stopover before heading to Sorong for a diving trip, and the hotel’s Olympic-sized saltwater pool was a game-changer. It allowed me to check my dive gear—something often frowned upon in the U.S.—while also preparing for my dives with some solid swim sessions. The spa was at the level of a top-tier Japanese spa (and I say this having just been in Tokyo two weeks ago). Breakfast was exceptional, offering a perfect mix of Western and Indonesian options—Eggs Benedict done to perfection, incredible local dishes, fresh juices, and expertly crafted coffee drinks. I also had a fantastic Indonesian chicken soup for lunch at the café—absolutely delicious. The location is another huge plus. The hotel has direct access to Plaza Indonesia, and the magnificent Grand Indonesia Mall is just next door—making everything incredibly convenient. One of the true highlights of my stay was the exceptional hospitality. The staff’s warmth and attentiveness were beyond me!