Room layout was nice, but wasn’t cleaned properly. Crumbs under sofa cushions, bathroom wasn’t clean on first day, tired looking furniture, seals around the sink areas were detached, half eaten chocolate bar in the wardrobe.
Mini bar wasn’t stocked (or restocked) until we complained. Then wasn’t fully stocked.
Shower head hose broken, wasn’t fixed during our stay, despite complaining on first day and midway through our stay.
Air conditioning didn’t work as wasn’t “switched over from heating”. No one told us this until we complained. Room was
Hot/stuffy at night.
Hardly any waiter service around the pool/lounge area during the day so you had to walk to the bar in the beach restaurant, then took ages for any drinks to arrive.
The benefits included with the room weren’t offered or honoured unless we complained and pointed them out. To the extent that our bill had to be revised on several occasions because charges were included that should not have been.
Staff were all very friendly, especially to the children, but often we had to order things twice as it did not arrive the first time - mostly drinks.
Beach restaurant was the best, with a good selection. The Balthazar restaurant was v average
Beach was out of action the entire stay due a storm a week before we arrived. Although would have expected this to have been tidied/fixed by the end of our stay (most 5 star hotels would have done this).
Breakfast was great - good selection and helpful staff.