2/10 Terrible
Gina G., Austin, TX USA
Jul 9, 2018
Rude Hosts, Odd Shower, Would NOT Recommend
There is no flexibility in your arrival despite flight changes and things that can happen on an overseas trip. Its confusing who you are supposed to communicate with (owner or manager) and when you talk to one they don't communicate with each other. I was rudely asked in emails to remain in constant contact with them, emails I can only see in wifi. I am on vacation not there to answer my hosts every beckon email. The location was great for our needs but it all stops there. A big reason I also rented this place was because it had aircon and my medications cause me to overheat so I need aircon. When the owners or host popped in when we were out (and oh by the way they popped in several times without notifying us first) I was berated for using the aircon while we were not in the house. OK I get that but they further told me it wasn't hot enough outside to warrant its use and aircon is bad for the environment. Then we were without water/showers for a few days because there was a leak in some pipes, I get that things go wrong. So when the washing machine door broke we notified them right away and they charged me. I reminded them that not only could we not shower for 2 days, we also had to clean up after the workers came and made the water repairs and we had to leave the apartment from 9am till 3pm. I also took pictures of the TV not working and the glitchy picture - we got accused of touching wires - it was never fixed. All in all I was told to bad this was not a hotel . The place lists that it sleeps 6 and we had 4 there but they charged me an extra 185 Euros for an extra person, so confused! Also the shower is horrible and awkward - the bathroom floods every time you use it because it wasn't properly set up. Zero character and bare bones inside the house so don't expect to be comfortable or have a homey feeling. This was my first bad renting experience but it was awful! So awful that the other friend staying with us left and went to a hotel the last 2 days.
Gina G.
Stayed 18 nights in Jun 2018