Title: The Level at Melia Castilla - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Level at Melia Castilla Travelers relax by the seasonal outdoor pool or enjoy lunch on the sun-filled terrace, with attentive staff providing thoughtful service throughout their stay ## Photo gallery for The Level at Melia Castilla ![Lobby sitting area - The Level at Melia Castilla (Madrid)](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/cb43bd1f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive lounge - The Level at Melia Castilla (Madrid)](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/bb22b5de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - The Level at Melia Castilla (Madrid)](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/eaf6bda2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Level at Melia Castilla (Madrid)](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/4ae0b881.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge - The Level at Melia Castilla (Madrid)](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/b4455bb9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near the Gate of Europe and Santiago Bernabéu Stadium, The Level at Melia Castilla combines luxury with convenience. Guests enjoy continental breakfast, a swim-up bar, spa treatments like body scrubs and facials, and free in-room WiFi to stay connected. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Free WiFi - Restaurant - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=28827687&PinnedHotelID=28827687&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for The Level, Deluxe Room ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/a8810cab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Deluxe Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Premium bedding Pillowtop bed - 280 sq ft - Sleeps 2 - 1 King Bed ### View all photos for The Level, Premium Room ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/3e0e6d57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Premium Room 10.0 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Premium bedding Pillowtop bed - 398 sq ft - Sleeps 2 - 2 Twin Beds OR 1 King Bed ### View all photos for The Level, Junior Suite ![The Level, Junior Suite | View from room](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/2207cc49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Junior Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV - 538 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for The Level, Grand Suite ![The Level, Grand Suite](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/377d43e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Grand Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV - 678 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Castilla The Level ![Castilla The Level](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/0cb318e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Castilla The Level ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV - 807 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for The Level, Family Room, Connecting Rooms ![View from room](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/e37d0ab1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Family Room, Connecting Rooms 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Premium bedding Pillowtop bed - 678 sq ft - Sleeps 3 - 1 King Bed and 2 Twin Beds OR 4 Twin Beds ### View all photos for Room (Premium Triple Room The Level) ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/4f9a1cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Premium Triple Room The Level) 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Premium bedding Pillowtop bed - 398 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ### View all photos for Room (Family Communicated The Level 2+2) ![View from room](https://images.trvl-media.com/lodging/29000000/28830000/28827700/28827687/e37d0ab1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Family Communicated The Level 2+2) ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV 2 bedrooms Blackout drapes/curtains - 678 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Twin Beds OR 4 Twin Beds ## You may also like Ad ![Pool](https://images.trvl-media.com/lodging/2000000/1880000/1874400/1874306/18b21dd0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Eurostars Madrid Tower Fuencarral-El Pardo - Hot tub - Spa - Free WiFi - Restaurant 8.6 Excellent 1,002 reviews CA $264 CA $290 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Madrid-Hotels-Eurostars-Madrid-Tower.h1874306.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0c33624c-01ec-48c0-b904-ad0219b637c5&top_cur=CAD) Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/21300/21276/dbdfcc54_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Madrid Cuzco Tetuán - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Level-At-Melia-Castilla.h28827687.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Level-At-Melia-Castilla.h28827687.Hotel-Information) ## About the area Located in Tetuán neighborhood, The Level at Melia Castilla is connected to a rail/subway station. Notable landmarks in the area include Plaza de Castilla and Gate of Europe. Looking to enjoy an event or a game while in town? See what's going on at Bernabéu Stadium. [Visit our Madrid travel guide](https://www.expedia.ca/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.46144%2C-3.69176&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4LXBRtRq15gTuO-24zGEhJ1LCSA=) Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020 ### What's nearby - Paseo de la Castellana \- 1 min walk \- 0.0 km - Azca Financial District \- 1 min walk \- 0.0 km - Plaza de Castilla \- 6 min walk \- 0.6 km - Gate of Europe \- 8 min walk \- 0.7 km - Bernabéu Stadium \- 11 min walk \- 1.0 km ### Getting around - Cuzco Station - 6 min walk - Madrid (XTI-Chamartin Train Station) - 20 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive ### Restaurants - ‪Lobby Bar - ‬1 min walk - ‪Melia Castilla Breakfast Saloon - ‬3 min walk - ‪Pez Fuego - ‬4 min walk - ‪La Garriga - ‬4 min walk - ‪Emka Coffee Specialty & Brunch - ‬1 min walk ## About this property ### The Level at Melia Castilla Upscale hotel near Plaza de Castilla Located close to Gate of Europe and Bernabéu Stadium, The Level at Melia Castilla provides free continental breakfast, a swim-up bar, and a free daily manager's reception. At the two on-site restaurants, enjoy lunch, dinner, kids' meals, light fare, and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe. You'll also enjoy perks such as: - A seasonal outdoor pool along with sun loungers and a swim-up bar - Self parking (surcharge), an electric car charging station, and express check-out - Express check-in, multilingual staff, and an elevator - A TV in the lobby, a ballroom, and a front-desk safe - Guest reviews say great things about the helpful staff Room features All 84 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Childcare services and free infant beds - Recycling and LED light bulbs - Bathrooms with designer toiletries and hair dryers - 32-inch LED TVs with digital channels - Electric kettles, heating, and daily housekeeping ## Similar properties ![Executive lounge](https://images.trvl-media.com/lodging/1000000/10000/6100/6066/234a4a54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Castilla Tetuán - Pool - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,000 reviews CA $279 CA $306 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=6066&PinnedHotelID=6066&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/24200/24151/cd9190a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Collection Madrid Eurobuilding Chamartín - Spa - Pet friendly - Free WiFi - Restaurant 9.2 Wonderful 849 reviews CA $326 CA $359 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=24151&PinnedHotelID=24151&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/21300/21276/06f7c39f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Madrid Cuzco Tetuán - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 535 reviews CA $258 CA $284 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=21276&PinnedHotelID=21276&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/2000000/1670000/1661300/1661232/4a843c44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel Recoletos by Marriott Salamanca - Free WiFi - Air conditioning - Gym - Breakfast available 9.2 Wonderful 318 reviews CA $335 CA $369 total includes taxes & fees Feb 15 - Feb 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=1661232&PinnedHotelID=1661232&HadPinnedHotel=true®ionId=-1&adults=2) ![Casino](https://images.trvl-media.com/lodging/19000000/18720000/18710800/18710713/11ac2ac0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Círculo Gran Vía, Autograph Collection - Adults Only Madrid Centro - Free WiFi - Restaurant - Air conditioning - Gym 9.4 Exceptional 118 reviews CA $387 CA $426 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=18710713&PinnedHotelID=18710713&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/2000000/1140000/1140000/1139951/446587c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Del Retiro, Autograph Collection Retiro - Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 181 reviews CA $426 CA $468 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=1139951&PinnedHotelID=1139951&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/10000/6800/6734/bee54a64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Madrid Serrano Salamanca - Pool - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 731 reviews CA $280 CA $308 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=6734&PinnedHotelID=6734&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/1000000/580000/571000/570971/53bece4a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Relais & Châteaux Hotel Orfila Chamberí - Spa - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 565 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=570971&PinnedHotelID=570971&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/22100/22036/c88ecafe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Madrid by IHG Chamberí - Spa - Pet friendly - Free WiFi - Restaurant 9.0 Wonderful 761 reviews CA $328 CA $361 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=22036&PinnedHotelID=22036&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, lunch, dinner, brunch served; 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Check-in end time: 1:00 AM Early check-in subject to availability Early check-in is available for a fee Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you arrive at the property after hours, you'll need to check in at an alternate location: \[Main Reception at Meliá Castilla\] The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from September 1 to June 15: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Self parking fee: EUR 29 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards and cash This property uses eco-friendly cleaning products Safety features at this property include a smoke detector and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June 17 to September 01 Pool access available from noon to 8:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Level Melia Castilla Hotel The Level at Melia Castilla Hotel The Level at Melia Castilla Madrid The Level at Melia Castilla Hotel Madrid ## Frequently asked questions ### Does The Level at Melia Castilla have a pool? ### How much does it cost to stay at The Level at Melia Castilla? ### Is The Level at Melia Castilla pet-friendly? ### How much is parking? ### What time is check-in at The Level at Melia Castilla? ### What time is check-out at The Level at Melia Castilla? ### Where is The Level at Melia Castilla located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Level at Melia Castilla Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Amenities ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 65 8 - Good 8 6 - Okay 2 4 - Poor 2 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### David May 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, great rooms! ##### David Stayed 3 nights in May 2024 ### 10/10 Excellent #### Verified traveller Nov 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff Great location and very friendly staff. Would visit again. ##### Verified traveller Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Elizabeth Apr 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely hotel. Really nice staff. A bit far from the city centre ##### Elizabeth Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Bernadette Apr 22, 2024 Liked: Property conditions & facilities Everybody was nice helpful ##### Bernadette Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### John Apr 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools. ##### John Stayed 3 nights in Apr 2024 ### 4/10 Poor #### Yousef Mar 1, 2024 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me. ##### Yousef ### 10/10 Excellent #### ALI Oct 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good choice 👍 ##### ALI Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Jeff Apr 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities An excellent choice in every way. Will definitely stay here again when returning to Madrid. ##### Jeff Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Bryan Rodrigo Mar 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. I would stay here again. ##### Bryan Rodrigo Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### oluwafemi Aug 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful hotel ##### oluwafemi Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Angel Jan 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Level is the best hotel that I have been. Very nice hotel ##### Angel Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Fabricio Aug 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Great stay! The Level is worth it! ##### Fabricio Stayed 2 nights in Aug 2022 ### 8/10 Good #### ANGEL, San Juan May 24, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Good option close to train station,includes breakfast which is a plus and also had snacks!! Available close to santiago bernabe football stadium ##### ANGEL Stayed 2 nights in May 2022 ### 10/10 Excellent #### pat Jun 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities absolutely stunning. great food. clean. great service. ##### pat Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Camille Aug 20, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful experience because of the wonderful service ##### Camille Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Ronald Feb 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing service ##### Ronald Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### jorge Mar 7, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was perfect ##### jorge Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### Charlotte Sarah Aug 20, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre. ##### Charlotte Sarah Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Kelly Mar 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!! ##### Kelly Stayed 6 nights in Mar 2023 ### 10/10 Excellent #### Li Choo Sep 16, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too. ##### Li Choo Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Jeri Jun 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again. ##### Jeri Stayed 2 nights in May 2023 ### 8/10 Good #### Michele Aug 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Pool was way too cold to swim. Options for food too limited. Should have vegetarian options. ##### Michele Stayed 6 nights in Aug 2022 ### 10/10 Excellent #### JOSE ANTONIO Oct 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ha sido nuestro hotel,el salon de "LEVEL"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!! Asi como al personal de atencion al cliente,un reconocimiento a todos ellos! ##### JOSE ANTONIO Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Rafael Aug 26, 2024 Disliked: Cleanliness, property conditions & facilities Falta hacer una remodelacion a las habitaciones. ##### Rafael Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Jakob Oct 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastiske madrid på the level The Level endnu engang fantastisk. 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