Front of property - evening/night

Reviews of Only YOU Boutique Hotel

4 out of 5
Only YOU Boutique Hotel
Calle Barquillo, 21, Madrid, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 812 out of 1002 reviews" "
Rating 8 - Good. 148 out of 1002 reviews" "
Rating 6 - Okay. 29 out of 1002 reviews" "
Rating 4 - Poor. 6 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick, Sunset Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels...ever.
Stayed 4 nights in May 2024

10/10 Excellent

Wenceslao Pena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Wenceslao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good location. Clean. A little con was that they did not have a a weighing scale to lend for a 4 star hotel, they should have one.
Stayed 4 nights in May 2024
Response from Andrea Welcome Desk Agent on May 20, 2024
Dear Wenceslao,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! We would also like to apologize regarding the inconvenience about the weighing scale, and we will definitely try to upgrade this service for best quality and comfort.Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

James, Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thais si a beautifully appointed hotel in the Chueca neighborhood, conveniently located, with great amenities and incredibly helpful staff. The air conditioning should be upgraded, but that was only a slight inconvenience.
Stayed 1 night in May 2024
Response from Andrea. Welcome Desk Agent on May 15, 2024
Dear James,Thank YOU for choosing us for your stay in Madrid!We appreciate your kind words regarding your experience with us, since it helps us to keep improving our standards.We also regret the inconvenience with the air conditioning and we will look into it for when you return :)Thanks again and best regards,

10/10 Excellent

Georges

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locarion
Stayed 5 nights in Apr 2024
Response from Andrea. Welcome Desk Agent on May 15, 2024
Dear Georges,Thank YOU for choosing us for your stay in Madrid!We appreciate your kind words regarding your experience with us, since it helps us to keep improving our standards.Thanks again and best regards,

10/10 Excellent

DeVon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property in a really great area. The room and amenities were so nice. The hotel staff was some of the best I have ever seen. They made the stay feel so nice. One of my favorite places I’ve stayed when traveling abroad.
Stayed 3 nights in May 2024
Response from Andrea Mendes Welcome Desk Agent on May 12, 2024
Dear DeVon,Thank YOU for choosing us for your stay in Madrid! We appreciate your kind comments about our stay and our staff, we will definitely pass the comments :) We hope yto see you again very soon! Do not hesitate to contact us for anything you need,Best regards,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from Andrea Mendes on May 8, 2024
Dear Jonathan,Thank YOU for choosing us for your stay in Madrid!We appreciate sharing your experience with us, since it helps us to keep improving our standards.Hope youve had a wonderful stay, looking forward to welcome you again!Bets regards,

10/10 Excellent

Petrene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrea. Welcome Desk Agent on May 19, 2024
Dear Petrene,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This location is lovely. Great service and staff and everything is in walking distance. Truly a 10...
Stayed 4 nights in Apr 2024
Response from Andrea Mendes on May 8, 2024
Dear David,Thanks for choosing us for your stay in Madrid!We appreciate taking the time to leave us your assessment regarding your experience with us, since it helps us to keep improving and offering the best service.We hope you enjoyed your stay and hope to see YOU soon,Best regards,

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful trendy place to stay with a great location too.
Stayed 1 night in Apr 2024
Response from Andrea Mendes Welcome Desk Agent on May 1, 2024
Dear Ingrid,Thank YOU for sharing your experience at Only YOU Boutique! Its been a pleasure having you, and we hope to see you very soon again.We remind you that we are at your disposal for anything you need,Best regards,

10/10 Excellent

Maged

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location in a quiet neighborhood minutes away from all the action , friendly staff , warm and cozy stay
Stayed 3 nights in Apr 2024
Response from Andrea Mendes on Apr 30, 2024
Dear Maged,Thank YOU for choosing us for your next stay in Madrid!We appreciate very much your comments regarding your stay, and we are at your disposal for anything you need!Best regards and hope to see you soon,

10/10 Excellent

Carolina

Stayed 6 nights in Apr 2024
Response from Andrea Welcome Desk Agent on May 20, 2024
Estimado Sr. TORRENS, ¡Muchas gracias por confiar en Only YOU Boutique Hotel Madrid!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Boutique Hotel Madrid! Un cordial saludo,

10/10 Excellent

Dora, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 3 nights in Mar 2024
Response from Only You Boutique Hotel on Apr 22, 2024
Dear Dora,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,Natalia MoraledaWelcome Desk Agent

10/10 Excellent

CARLOS, Bal Harbour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andrea Welcome Desk Agent on May 20, 2024
Estimado Carlos,¡Muchas gracias por confiar en Only YOU Boutique Hotel Madrid!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Boutique Hotel Madrid! Un cordial saludo,

8/10 Good

DIEGO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and the service was very nice.
Stayed 3 nights in Apr 2024
Response from Only YOU Boutique Hotel on Apr 11, 2024
Dear Tracey,Thank YOU for choosing us for your stay in Madrid! We reaally appreciate your kind words regarding our hotel, since it helps us to continue providing a top quality service.We are at your disposal for anything you need, and we hope to see you again soon!Best regards,

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel great area and lovely staff
Stayed 2 nights in Apr 2024
Response from Only YOU Boutique on Apr 7, 2024
Dear Terri, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear that you have had an ejoyable experience at Only YOU!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,Natalia MoraledaFront Desk Agent

10/10 Excellent

Tracey, Weddington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, property location, and restaurants were awesome.
Stayed 3 nights in Mar 2024
Response from Andrea Mendes on Apr 7, 2024
Dear Tracey,Thank YOU for choosing us for your stay in Madrid! We reaally appreciate your kind words regarding our hotel, since it helps us to continue providing a top quality service.We are at your disposal for anything you need, and we hope to see you again soon!Best regards,

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a super area, walking distance to restaurants, shops and important places.
Stayed 1 night in Mar 2024
Response from Only YOU Boutique Hotel on Mar 19, 2024
Dear Cristina, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the property was beautiful. There were a number of public spaces where guests could sit. Breakfast was served from 7am - 11pm!
Stayed 3 nights in Mar 2024
Response from Only YOU Boutique Hotel on Mar 15, 2024
Dear Grace, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

Suslix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Only YOU Boutique Hotel on Mar 7, 2024
Dear Suslix,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

8/10 Good

Raymond, Reykjavik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a rocky start (toilet didn’t flush) we were moved to nicer room, treated to excellent dinner (Francisco was super) and offered very late check-out, as we had a night flight. First class place. Lovely decor. Breakfast outstanding. Nice recovery, staff!
Stayed 3 nights in Feb 2024
Response from Only YOU Boutique Hotel on Feb 27, 2024
Dear Raymond,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym to small
Stayed 5 nights in Feb 2024
Response from Only YOU Boutique Hotel on Feb 23, 2024
Dear Dolores, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. We apologize that the gym was not to your liking, and we will work on it. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the detailed they have with the guests. I want to go back.
Stayed 5 nights in Dec 2023
Response from Only YOU Boutique Hotel on Feb 12, 2024
Dear Alfredo,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Jan 2024
Response from Only YOU Boutique Hotel on Feb 7, 2024
Dear Jonathan, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards,

10/10 Excellent

Wells

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and hotel was fantastic. Room was very comfy and relaxing. If you are looking for a hotel to practice spanish, or where you want to travel to Spain but continue to use english, you can easily do that in this hotel.
Stayed 3 nights in Jan 2024
Response from Only YOU Boutique Hotel on Jan 28, 2024
Dear Wells, First of all, we would like to thank you for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid! Your opinion is our best tool to improve day by day and to offer you always the best possible experience. We are delighted to know that you enjoyed your stay with us and that you liked your room! We are very happy to know that our staff managed to make you feel like home and specially Ivan. We will pass on your comment to him to let him know that he managed to help you out during your stay! We hope to see YOU soon! Kind regards, Jordi, Only YOU Hotel Boutique Madrid

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Only YOU Boutique Hotel on Jan 20, 2024
Dear Michael,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Only YOU Boutique Hotel on Jan 18, 2024
Dear Shannon,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Josefina

Stayed 6 nights in Jan 2024
Response from Only YOU Boutique Hotel on Jan 14, 2024
Estimada Josefina, ¡Muchas gracias por confiar en Only YOU Boutique Hotel Madrid! Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Boutique Hotel Madrid!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond for me. Excellent stay.
Stayed 4 nights in Dec 2023
Response from Only YOU Boutique Hotel on Jan 9, 2024
Dear Mark,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Malkia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Very friendly and even helped me with my poor Spanish. My room was perfect for me as a solo traveler. I would definitely stay there again.
Response from Only YOU Boutique Hotel on Feb 11, 2024
Dear Malkia,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We adored this hotel! It’s breathtakingly beautiful, the staff were all so lovely and accommodating, the food was amazing, and there were a ton of thoughtful touches that made you feel right at home throughout the hotel. Cannot recommend this spot enough. Definitely a must for Madrid!
Stayed 3 nights in Dec 2023
Response from Only YOU Boutique Team on Jan 6, 2024
Dear Kyle,Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgrade our room , the experience was very nice 👌
Stayed 1 night in Jan 2024
Response from Only YOU Boutique Hotel on Jan 6, 2024
Dear Vivian,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Only YOU Boutique Hotel on Jan 18, 2024
Dear Catherine,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Comfortable room and staff were very professional. Location is excellent. The room sometimes got quite noisy in the evening due to activity in hotel bar area.
Response from Only YOU Boutique Hotel on Jan 2, 2024
Dear Pam, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Michel

Stayed 2 nights in Dec 2023
Response from Only YOU Boutique Hotel on Dec 27, 2023
Dear Michel,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, friendly staff. I have stayed at this hotel around 4 times, I recommend it 100%.
Stayed 3 nights in Dec 2023
Response from Only YOU Boutique Hotel on Dec 16, 2023
Dear Juan Carlos,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Best regards,

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and great location. Everything was an easy 20-30-minute walking distance away. The staff was spectecular. They even got us a cup of coffee early in the morning on the Sunday we had to leave for the airport and everything was still closed. The one and only issue we had was that we had a room facing the inner courtyard where the reception area and lobby is and it was super noisy all night long. There is no quiet time. We could open our window which was great but people were talking loudly at every hour of the night. Would definitely stay at the hotel but next time we will make sure to get a room facing the street.
Stayed 4 nights in Nov 2023
Response from Only YOU Hotel Boutique Madrid on Dec 16, 2023
Dear Greg, Thank you very much for your trust and for taking the time to share your experience about your last stay with us at Only YOU Hotel Boutique Madrid. Your opinion is fundamental for us as it helps us to improve day by day and to offer you the best possible experience. On behalf of the whole Only YOU Hotel Boutique Madrid team, we are delighted to know that everything was perfect during your stay and that you enjoyed your stay with us! We hope to see YOU soon! Kind regards.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Only YOU Boutique Hotel Madrid on Dec 16, 2023
Dear Daisy,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Only YOU Boutique Hotel Madrid on Dec 16, 2023
Dear Barry,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel with great location and superb service by everyone we encountered
Stayed 3 nights in Nov 2023
Response from Only YOU Boutique Hotel on Nov 20, 2023
Dear Pedro, Thank YOU so much for your great review.We hope seeing you soon!

10/10 Excellent

Porfirio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While in Madrid make it about ONLY YOU
One of the best adult hotels in Madrid periodt
Stayed 1 night in Nov 2023
Response from Only YOU Boutique Hotel on Nov 20, 2023
Dear Porfirio,Thank YOU so much for your nice comments regarding to the hotel.We hope seeing you very soon!Kind regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful example of boutique
The hotel is a great example of what boutique should be. Lots of statement features that lend themselves to lots of pics. The service was exceptional (thanks Christina) whether that was the welcome, breakfast service and room service. The room was also cleaned daily to a high standard. The hotel is in a great location for visiting the many things Madrid has to offer. The only minor negative (and it is minor!) is the lack of storage space in the bedroom.
Stayed 5 nights in Nov 2023
Response from Only YOU Boutique Madrid on Nov 14, 2023
Dear Mr. Jason,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Only YOU Boutique Hotel on Nov 12, 2023
Good afternoon Valerie,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Andrea Mendes on Nov 8, 2023
Dear Mrs. Bermudez,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff with on site gluten free cafe
Stayed 1 night in Oct 2023
Response from Andrea Mendes on Oct 31, 2023
Dear Mrs. Fiona,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid! Only YOU Team

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Only YOU Boutique Hotel on Nov 20, 2023
Dear Bahman,Thank YOU so much for your nice review.We hope seeing you soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Luvd thw property
Stayed 4 nights in Oct 2023
Response from Andrea Mendes on Oct 27, 2023
Dear Mr. Jason,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!

6/10 Okay

Margaret

Travelled with group
Disliked: Staff & service, property conditions & facilities
Just okay
Hotel is older, service was less than desirable, limited amenities in room, one bath towel
Stayed 5 nights in Oct 2023
Response from Andrea Mendes on Oct 22, 2023
Dear Mrs. Carrera,We sincerely regret that your experience at our hotel did not live up to your expectations. We appreciate you sharing more details so that we can address your concerns specifically.Regarding the age of the hotel, we understand that our historic buildings can have a special charm, but we also understand that some guests prefer more modern facilities. We are constantly working on improvements and renovations to ensure the comfort of our guests.Regarding the quality of service, it is essential for us to provide exceptional service, and we are sorry to hear that you did not have a satisfactory experience. If you could provide us with more information on the areas where you felt the service was unsatisfactory, it would help us to identify opportunities for improvement.Regarding in-room amenities and towel availability, we are reviewing our standards of provision and service to ensure that all guests have what they need during their stay. We would appreciate it if you could provide us with more details to better understand your concerns.Our aim is for you to have an enjoyable stay, and we regret that this was not the case on this occasion. We look forward to taking specific steps to address your concerns and improve your perception of our hotel. Please feel free to share any other comments you feel are relevant so that we can follow up on your feedback.

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous staff at lovely property
Stayed 1 night in Oct 2023
Response from Only YOU Boutique Hotel on Oct 20, 2023
Dear James,Thank YOU so much, por your nice comments. It was such a pleasure having you with us.We hope seeing YOU soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Andrea Mendes on Oct 14, 2023
Dear Mr. Patrick,Thank you for choosing the Only YOU Boutique Hotel Madrid, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Boutique Hotel Madrid!